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Questions › Category: ITILF
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Which three types of metric support Continual Service Improvement (CSI) activities?
Admin asked 1 year ago • 
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Which of the following are objectives of Supplier Management?1. Negotiating and agreeing Contracts2. Updating the Supplier and Contract database3. Planning for possible closure, renewal or extension of contracts4. Managing relationships with internal suppliers
Admin asked 1 year ago • 
26 views0 answers0 votes
Which of the following are CORRECT Service Design Aspects?1. Service Solutions for new or changed services2. Management policies and guidelines3. Business requirements technology and management architectures4. Process requirements technology and management architectures
Admin asked 1 year ago • 
28 views0 answers0 votes
Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?
Admin asked 1 year ago • 
38 views0 answers0 votes
What is the BEST definition of a de nitive media library?
Admin asked 1 year ago • 
31 views0 answers0 votes
What BEST defines IT service management?
Admin asked 1 year ago • 
38 views0 answers0 votes
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
Admin asked 1 year ago • 
31 views0 answers0 votes
What are the two MAJOR activities in problem management?
Admin asked 1 year ago • 
35 views0 answers0 votes
Which is the CORRECT activity to carry out the “How do we get there” phase of the Continual Service improvement approach?
Admin asked 1 year ago • 
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A technician is nding it difficult to resolve an incident and informs the manager that more resource is needed to restore the service.What has taken place within the SLA target?
Admin asked 1 year ago • 
33 views0 answers0 votes
What should a release policy include?
Admin asked 1 year ago • 
35 views0 answers0 votes
What is the act of transforming resources and capabilities into valuable service better known as?
Admin asked 1 year ago • 
30 views0 answers0 votes
What is an objective of event management?
Admin asked 1 year ago • 
29 views0 answers0 votes
From the perspective of the service provider, who is the person or group that agrees their service targets?
Admin asked 1 year ago • 
30 views0 answers0 votes
Where are the details of core and enhancing services provided?
Admin asked 1 year ago • 
37 views0 answers0 votes
Which of the following identifies the purpose of service transition planning and support?
Admin asked 1 year ago • 
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Which is used to assess business demand for services?
Admin asked 1 year ago • 
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Which process would maintain policies, standards and models for service transition activities and processes?
Admin asked 1 year ago • 
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Which of the following identifies the purpose of design coordination?
Admin asked 1 year ago • 
24 views0 answers0 votes
Which process has the following objective, ‘Produce service design packages (SDPs) based on service charters and change requests’?
Admin asked 1 year ago • 
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