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Questions › Category: ITILF
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Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?
Admin asked 1 year ago • 
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What BEST describes an important principle of communication in service operation?
Admin asked 1 year ago • 
28 views0 answers0 votes
What is the act of transforming resources and capabilities into valuable service better known as?
Admin asked 1 year ago • 
30 views0 answers0 votes
What is an objective of event management?
Admin asked 1 year ago • 
29 views0 answers0 votes
From the perspective of the service provider, who is the person or group that agrees their service targets?
Admin asked 1 year ago • 
30 views0 answers0 votes
Where are the details of core and enhancing services provided?
Admin asked 1 year ago • 
37 views0 answers0 votes
Which of the following identifies the purpose of service transition planning and support?
Admin asked 1 year ago • 
30 views0 answers0 votes
Which is used to assess business demand for services?
Admin asked 1 year ago • 
31 views0 answers0 votes
Which process would maintain policies, standards and models for service transition activities and processes?
Admin asked 1 year ago • 
28 views0 answers0 votes
Which one of the following is the BEST description of a service level agreement (SLA)?
Admin asked 1 year ago • 
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Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?1. Providing an understanding of what strategy is2. Ensuring a working relationship between the customer and service provider3. De ning how value is created
Admin asked 1 year ago • 
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In which of the following areas would ITIL complementary guidance provide assistance?1. Adapting best practice for specific industry sectors2. Integrating ITIL with other operating models
Admin asked 1 year ago • 
27 views0 answers0 votes
Which one of the following is the BEST description of a service-based service level agreement (SLA)?
Admin asked 1 year ago • 
29 views0 answers0 votes
Which activity is performed by access management?
Admin asked 1 year ago • 
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Which of the following activities are performed by a desk?1. Logging details of incidents and service requests2. Providing first-line investigation and diagnosis3. Restoring service4. Implementing all standard changes
Admin asked 1 year ago • 
33 views0 answers0 votes
Who is responsible for de ning metrics for change management?
Admin asked 1 year ago • 
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Which of the following are within the scope of service asset and configuration management?1. identification of configuration items (CIs)2. Recording relationships between CIs3. Recording and control of virtual CIs4. Approving finance for the purchase of software to support service asset and configuration management
Admin asked 1 year ago • 
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Which process is responsible for sourcing and delivering components of requested standard services?
Admin asked 1 year ago • 
33 views0 answers0 votes
Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
Admin asked 1 year ago • 
23 views0 answers0 votes
Which of the following is the best definition of service management?
Admin asked 1 year ago • 
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