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Questions › Category: ITILF
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Which of the following BEST describes a Change Authority?
Admin asked 1 year ago • 
29 views0 answers0 votes
Ensuring that the con dentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?
Admin asked 1 year ago • 
21 views0 answers0 votes
Which is NOT a purpose of a Product Description?
Admin asked 1 year ago • 
30 views0 answers0 votes
Identify the input to the Problem Management process.
Admin asked 1 year ago • 
27 views0 answers0 votes
Which of the following provides resources to resolve operational and support issues during Release and Deployment?
Admin asked 1 year ago • 
29 views0 answers0 votes
Service Design emphasizes the importance of the ‘Four Ps’. Which of the following is a correct list of these ‘Four Ps’?
Admin asked 1 year ago • 
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Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?
Admin asked 1 year ago • 
27 views0 answers0 votes
What is the Service Pipeline?
Admin asked 1 year ago • 
43 views0 answers0 votes
Who owns the specific costs and risks associated with providing a service?
Admin asked 1 year ago • 
26 views0 answers0 votes
configuration Management Databases (CMDBs) and the configuration Management System (CMS) are both elements of what larger entity?
Admin asked 1 year ago • 
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Where should the de nitive authorized versions of all media configuration Items (CIs) be stored and protected?
Admin asked 1 year ago • 
38 views0 answers0 votes
What are Request Models used for?
Admin asked 1 year ago • 
34 views0 answers0 votes
Which of the following are aspects of Service Design?(1) Architectures(2) Technology(3) Service Management processes(4) Metrics
Admin asked 1 year ago • 
44 views0 answers0 votes
Which process would you MOST expect to be involved in the management of Underpinning Contracts?
Admin asked 1 year ago • 
31 views0 answers0 votes
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?
Admin asked 1 year ago • 
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What is the definition of an Alert?
Admin asked 1 year ago • 
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Which of the following would NOT be a task carried out by the Request fulfillment process?
Admin asked 1 year ago • 
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Which of the following CANNOT be stored and managed by a tool?
Admin asked 1 year ago • 
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What is the name given to the individual assigned to carry out a risk response action or actions to respond to a particular risk or set of risks?
Admin asked 1 year ago • 
33 views0 answers0 votes
The difference between service metrics and technology metrics is BEST described as?
Admin asked 1 year ago • 
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