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Questions › Category: ITILF
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Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?
Admin asked 1 year ago • 
34 views0 answers0 votes
Which of the following could BEST be described as “A decision support and planning tool that projects the likely consequences of a business action”?
Admin asked 1 year ago • 
31 views0 answers0 votes
Which process is responsible for frequently occurring changes where risk and cost are low?
Admin asked 1 year ago • 
30 views0 answers0 votes
To add value to the business, what are the four reasons to monitor and measure?
Admin asked 1 year ago • 
29 views0 answers0 votes
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?
Admin asked 1 year ago • 
30 views0 answers0 votes
What is the definition of an Alert?
Admin asked 1 year ago • 
22 views0 answers0 votes
Which of the following would NOT be a task carried out by the Request fulfillment process?
Admin asked 1 year ago • 
33 views0 answers0 votes
Which of the following CANNOT be stored and managed by a tool?
Admin asked 1 year ago • 
42 views0 answers0 votes
What is the name given to the individual assigned to carry out a risk response action or actions to respond to a particular risk or set of risks?
Admin asked 1 year ago • 
33 views0 answers0 votes
The difference between service metrics and technology metrics is BEST described as?
Admin asked 1 year ago • 
33 views0 answers0 votes
Which of the following describes risk proximity?
Admin asked 1 year ago • 
34 views0 answers0 votes
Which of the following is the BEST definition of an Incident?
Admin asked 1 year ago • 
29 views0 answers0 votes
What BEST defines roles and responsibilities in relation to process and activities?
Admin asked 1 year ago • 
30 views0 answers0 votes
What is IT Governance concerned with?
Admin asked 1 year ago • 
30 views0 answers0 votes
Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?
Admin asked 1 year ago • 
28 views0 answers0 votes
Which statement about Service Level Agreements (SLAs) is CORRECT?
Admin asked 1 year ago • 
45 views0 answers0 votes
Which three types of metric support Continual Service Improvement (CSI) activities?
Admin asked 1 year ago • 
31 views0 answers0 votes
Which of the following are objectives of Supplier Management?1. Negotiating and agreeing Contracts2. Updating the Supplier and Contract database3. Planning for possible closure, renewal or extension of contracts4. Managing relationships with internal suppliers
Admin asked 1 year ago • 
26 views0 answers0 votes
Which of the following are CORRECT Service Design Aspects?1. Service Solutions for new or changed services2. Management policies and guidelines3. Business requirements technology and management architectures4. Process requirements technology and management architectures
Admin asked 1 year ago • 
28 views0 answers0 votes
Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?
Admin asked 1 year ago • 
38 views0 answers0 votes
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