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Questions › Category: ITILF
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Which of the following are within the scope of service asset and configuration management?1. identification of configuration items (CIs)2. Recording relationships between CIs3. Recording and control of virtual CIs4. Approving finance for the purchase of software to support service asset and configuration management
Admin asked 1 year ago • 
29 views0 answers0 votes
Which process is responsible for sourcing and delivering components of requested standard services?
Admin asked 1 year ago • 
33 views0 answers0 votes
Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
Admin asked 1 year ago • 
23 views0 answers0 votes
Which of the following is the best definition of service management?
Admin asked 1 year ago • 
29 views0 answers0 votes
Which of the following is the BEST description of a service-based service level agreement (SLA)?
Admin asked 1 year ago • 
30 views0 answers0 votes
Which of the following is NOT a source of best practice?
Admin asked 1 year ago • 
29 views0 answers0 votes
Which one of the following is the purpose of service level management?
Admin asked 1 year ago • 
27 views0 answers0 votes
What is a service delivered between two business units in the same organization known as?
Admin asked 1 year ago • 
30 views0 answers0 votes
Which of the following statements about standard changes are CORRECT?1. The approach is pre-authorized2. The risk is usually low and well understood3. Details of the change will be recorded4. Some standard changes will be triggered by the request fulfillment process
Admin asked 1 year ago • 
28 views0 answers0 votes
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
Admin asked 1 year ago • 
25 views0 answers0 votes
What guidance does ITIL give on the frequency of production of service reporting?
Admin asked 1 year ago • 
19 views0 answers0 votes
Which one of the following does service metrics measure?
Admin asked 1 year ago • 
25 views0 answers0 votes
Which process is responsible for low risk, frequently occurring, low cost changes?
Admin asked 1 year ago • 
32 views0 answers0 votes
Which function or process would provide staff to monitor events in an operations bridge?
Admin asked 1 year ago • 
34 views0 answers0 votes
Which of the following activities are performed by a service desk?1. Logging details of incidents and service requests2. Providing first-line investigation and diagnosis3. Restoring service4. Implementing all standard changes
Admin asked 1 year ago • 
34 views0 answers0 votes
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
Admin asked 1 year ago • 
36 views0 answers0 votes
Which of the following is NOT an objective of Continual Service Improvement?
Admin asked 1 year ago • 
31 views0 answers0 votes
Which one of the following statements about incident reporting and logging is CORRECT?
Admin asked 1 year ago • 
31 views0 answers0 votes
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
Admin asked 1 year ago • 
24 views0 answers0 votes
Which process is responsible for providing the rights to use an IT service?
Admin asked 1 year ago • 
32 views0 answers0 votes
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