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Questions › Category: ITILF
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With which process is problem management likely to share categorization and impact coding systems?
Anonymous commented 55 years ago • 
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Which process includes business, service and component sub-processes?
Anonymous commented 55 years ago • 
57 views0 answers0 votes
Which process analyses services that are no longer viable and when they should be retired?
Anonymous commented 55 years ago • 
71 views0 answers0 votes
Which of the following statements MOST correctly identifies the scope of design coordination activities?
Anonymous commented 55 years ago • 
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Which of the following statements describes the objectives of service asset and configuration management?1. To identify, control, report and verify service assets and configuration items (CIs)2. To account for, manage and protect the integrity of service assets and configuration items3. To establish and maintain an accurate and complete configuration management system4. To document all security controls together with their operation and maintenance
Anonymous commented 55 years ago • 
61 views0 answers0 votes
Which of the following CANNOT be provided by a tool?
Admin asked 1 year ago • 
58 views0 answers0 votes
Which service catalogue view is considered beneficial when constructing relationship between services, SLAs, OLAs, and other underpinning agreements?
Admin asked 1 year ago • 
48 views0 answers0 votes
Which is the correct combination of Service Management terms across the Lifecycle?
Admin asked 1 year ago • 
48 views0 answers0 votes
Which of the following statements is CORRECT?
Admin asked 1 year ago • 
43 views0 answers0 votes
The BEST description of the guidance provided by Service Design is?
Admin asked 1 year ago • 
46 views0 answers0 votes
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
Admin asked 1 year ago • 
40 views0 answers0 votes
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase ‘Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision’?
Admin asked 1 year ago • 
37 views0 answers0 votes
What BEST describes the value of service operation to the business?
Admin asked 1 year ago • 
39 views0 answers0 votes
What term describes assurance that a product or service will meet its agreed requirements?
Admin asked 1 year ago • 
42 views0 answers0 votes
Which of the following do Service Metrics measure?
Admin asked 1 year ago • 
40 views0 answers0 votes
Which is an objective of the design coordination process?
Admin asked 1 year ago • 
44 views0 answers0 votes
What three elements make up the Service Portfolio?
Admin asked 1 year ago • 
55 views0 answers0 votes
Which is an important principle of communication in service operation?
Admin asked 1 year ago • 
18 views0 answers0 votes
Which statement about metrics is CORRECT?
Admin asked 1 year ago • 
26 views0 answers0 votes
What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?
Admin asked 1 year ago • 
32 views0 answers0 votes
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