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Questions › Category: ITILF
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Which one of the following is a correct definition of a supplier category?
Admin asked 1 year ago • 
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Which of the following Availability Management activities are considered to be proactive as opposed to reactive?(1) Risk assessment(2) Testing of resilience mechanisms(3) Monitoring of component availability
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Which of the following would be defined as part of every process?(1) Roles(2) Activities(3) Functions(4) Responsibilities
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The Supplier Management process includes:(1) Service Design activities, to ensure that contracts will be able to support the service requirements (2) Service Operation activities, to monitor and report supplier achievements (3) Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business
Admin asked 1 year ago • 
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Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?
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Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?
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Effective Service Transition can significantly improve a service provider’s ability to handle high volumes of what?
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Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?
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In the phrase “People, Processes, Products and Partners”. Products refers to:
Admin asked 1 year ago • 
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Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
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Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?
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When is it confirmed if a project’s objectives have been achieved?
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Which is a definition of a risk cause?
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Which statements about best practice is MOST correct?
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A single Release unit, or a structured set of Release units can be defined within:
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Who has the responsibility for review and risk analysis of all supplies and contracts on a regular basis?
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Which of the following should NOT be a concern of Risk Management?
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Which of the following is the CORRECT definition of a Release Unit?
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Which process lists “Understanding patterns of business activity” as a major role?
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The positive effect that customers perceive a service can have on their business outcomes is referred to as what?
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