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Questions › Category: ITILF
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Access management is responsible for implementing policies defined in which process?
Admin asked 1 year ago • 
54 views0 answers0 votes
Which groups of people would work according to an operational level agreement?
Admin asked 1 year ago • 
34 views0 answers0 votes
Which document shows a detailed analysis of business impact and benefits?
Admin asked 1 year ago • 
27 views0 answers0 votes
Which process monitors and improves the performance of the service transition stage of the service lifecycle?
Admin asked 1 year ago • 
31 views0 answers0 votes
Where are the details of core and enhancing service provided?
Admin asked 1 year ago • 
34 views0 answers0 votes
How is a service delivered between departments of same organization classi ed?
Admin asked 1 year ago • 
30 views0 answers0 votes
When should a known error be raised?
Admin asked 1 year ago • 
33 views0 answers0 votes
Which processes ensure the targets in the underpinning contracts are appropriate?
Admin asked 1 year ago • 
26 views0 answers0 votes
Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?
Admin asked 1 year ago • 
34 views0 answers0 votes
What is used to control a process?
Admin asked 1 year ago • 
34 views0 answers0 votes
Which describes an interface of incident management with service level management?
Admin asked 1 year ago • 
35 views0 answers0 votes
Which statement is CORRECT?
Admin asked 1 year ago • 
26 views0 answers0 votes
What is the BEST description of the CSI register?
Admin asked 1 year ago • 
34 views0 answers0 votes
The configuration management system is part of which system?
Admin asked 1 year ago • 
33 views0 answers0 votes
Which of the following statements about processes is INCORRECT?
Admin asked 1 year ago • 
37 views0 answers0 votes
Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?
Admin asked 1 year ago • 
33 views0 answers0 votes
When is it confirmed if a project’s objectives have been achieved?
Admin asked 1 year ago • 
38 views0 answers0 votes
Which is a definition of a risk cause?
Admin asked 1 year ago • 
28 views0 answers0 votes
Which statements about best practice is MOST correct?
Admin asked 1 year ago • 
28 views0 answers0 votes
Which is the BEST definition of a configuration Item (CI)?
Admin asked 1 year ago • 
31 views0 answers0 votes
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