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Questions › Category: ITILF
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Which service lifecycle stage provides the following values to the business?
Admin asked 1 year ago • 
23 views0 answers0 votes
Which is a responsibility of a customer within the service level management process?
Admin asked 1 year ago • 
27 views0 answers0 votes
Which process is responsible for managing all service requests from users?
Admin asked 1 year ago • 
25 views0 answers0 votes
What must a service level agreement (SLA) define?
Admin asked 1 year ago • 
32 views0 answers0 votes
Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?
Admin asked 1 year ago • 
60 views0 answers0 votes
What do customers NOT have ownership of when receiving value from services?
Admin asked 1 year ago • 
37 views0 answers0 votes
Which list includes information that would be collected when any incident is first logged?
Admin asked 1 year ago • 
29 views0 answers0 votes
Which statement BEST describes a service request?
Admin asked 1 year ago • 
31 views0 answers0 votes
Which is a supplier category?
Admin asked 1 year ago • 
31 views0 answers0 votes
Which is an example of how service automation assists service automation assists service management?
Admin asked 1 year ago • 
27 views0 answers0 votes
Which statement BEST describes the value of the service transition stage to the business?
Admin asked 1 year ago • 
29 views0 answers0 votes
Which statement about Service Asset and configuration Management (SACM) is FALSE?
Admin asked 1 year ago • 
31 views0 answers0 votes
Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?
Admin asked 1 year ago • 
28 views0 answers0 votes
Which BEST describes the purpose of the CSI register?
Admin asked 1 year ago • 
43 views0 answers0 votes
Which describes an interface of incident management with service level management?
Admin asked 1 year ago • 
35 views0 answers0 votes
Which statement is CORRECT?
Admin asked 1 year ago • 
26 views0 answers0 votes
What is the BEST description of the CSI register?
Admin asked 1 year ago • 
34 views0 answers0 votes
The configuration management system is part of which system?
Admin asked 1 year ago • 
33 views0 answers0 votes
Which is an outcome of service design?
Admin asked 1 year ago • 
27 views0 answers0 votes
Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?
Admin asked 1 year ago • 
27 views0 answers0 votes
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