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Questions › Category: ITILF
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Which of the following can include steps that will help to resolve an incident?1. Incident model2. Known error record
Admin asked 1 year ago • 
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What should be documented as part of every process?
Admin asked 1 year ago • 
31 views0 answers0 votes
What is the primary focus of business capacity management?
Admin asked 1 year ago • 
26 views0 answers0 votes
Which statement about the service portfolio is TRUE?
Admin asked 1 year ago • 
30 views0 answers0 votes
Which stage of the change management process deals with what should be done if the change is unsuccessful?
Admin asked 1 year ago • 
36 views0 answers0 votes
Which of the following is MOST concerned with the design of new or changed services?
Admin asked 1 year ago • 
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Which of these recommendations is best practice for service level management?1. Include legal terminology in service level agreements (SLAs)2. It is NOT necessary to be able to measure all the targets in an SLA
Admin asked 1 year ago • 
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Which of the following statement about the service owner is INCORRECT?
Admin asked 1 year ago • 
32 views0 answers0 votes
Which Functions are included in IT operations management?
Admin asked 1 year ago • 
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Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?
Admin asked 1 year ago • 
34 views0 answers0 votes
What are the categories of events described in the ITIL service operation book?
Admin asked 1 year ago • 
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The de nitive media library is the responsibility of:
Admin asked 1 year ago • 
26 views0 answers0 votes
Which of the following is the BEST description of a centralized service desk?
Admin asked 1 year ago • 
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What are the three service provider business models?
Admin asked 1 year ago • 
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Which of the following would be most useful in helping to implement a workaround as quickly as possible?
Admin asked 1 year ago • 
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Which of the following would NOT be contained in a release policy?
Admin asked 1 year ago • 
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Which of the following items would commonly be on the agenda for a change advisory board (CAB)?1. Details of failed changes2. Updates to the change schedule3. Reviews of completed changes
Admin asked 1 year ago • 
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Which reason describes why ITIL is so successful?
Admin asked 1 year ago • 
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What type of record should you raise when a problem diagnosis is complete and a workaround is available?
Admin asked 1 year ago • 
26 views0 answers0 votes
Which two elements of financial management for IT services are mandatory?
Admin asked 1 year ago • 
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