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Questions › Category: ITILF
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Which one of the following is the BEST description of a major incident?
Admin asked 1 year ago • 
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Which of the following availability management activities is/are considered to be proactive as opposed to reactive?1. Monitoring system availability2. Designing availability into a proposed solution
Admin asked 1 year ago • 
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Which one of the following would NOT involve event management?
Admin asked 1 year ago • 
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The multi-level SLA’ is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
Admin asked 1 year ago • 
28 views0 answers0 votes
Which processes are responsible for the regular review of underpinning contracts?
Admin asked 1 year ago • 
26 views0 answers0 votes
Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
Admin asked 1 year ago • 
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Which one of the following activities is NOT part of the Deming Cycle?
Admin asked 1 year ago • 
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Which of the following are benefits to the business of implementing service transition?1. Better reuse and sharing of assets across projects and resources2. Reduced cost to design new services3. Result in higher volume of successful changes
Admin asked 1 year ago • 
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Which of the following processes are performed by the service desk?1. Capacity management2. Request fulfillment3. Demand management4. Incident management
Admin asked 1 year ago • 
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Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of “the four Ps.” What are these four Ps?
Admin asked 1 year ago • 
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Remediation planning is BEST described in which of the following ways?
Admin asked 1 year ago • 
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Which of the following should IT service continuity strategy be based on?1. Design of the service metrics2. Business continuity strategy3. Business impact analysis (BIA)4. Risk assessment
Admin asked 1 year ago • 
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Which statement BEST represents the guidance on incident logging?
Admin asked 1 year ago • 
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What is the BEST description of an operational level agreement (OLA)?
Admin asked 1 year ago • 
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Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
Admin asked 1 year ago • 
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Which one of the following generates demand for services?
Admin asked 1 year ago • 
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Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
Admin asked 1 year ago • 
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Which one of the following is an objective of service transition?
Admin asked 1 year ago • 
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Which one of the following is the BEST definition of an event?
Admin asked 1 year ago • 
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Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
Admin asked 1 year ago • 
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