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Questions › Category: ITILF
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Which is an objective of the service design lifecycle stage?
Admin asked 1 year ago • 
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Which of the following is an example of proactive problem management?
Admin asked 1 year ago • 
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Which is NOT a service desk type described in the ITIL service operation guidance?
Admin asked 1 year ago • 
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Which is a reason why incident management interfaces with service level management?
Admin asked 1 year ago • 
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Which of the following is NOT a benefit of using public frameworks and standards?
Admin asked 1 year ago • 
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Which process has the following objective “Establish new or changed services into supported environments within the predicted cost, time and resource estimates”?
Admin asked 1 year ago • 
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What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?
Admin asked 1 year ago • 
26 views0 answers0 votes
What does the continual service improvement (CSI) approach enable a business to achieve?
Admin asked 1 year ago • 
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Which of the following BEST describes an operational level agreement (OLA)?
Admin asked 1 year ago • 
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What is the BEST description of an external customer?
Admin asked 1 year ago • 
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How is a service delivered between departments of the same organization classi ed?
Admin asked 1 year ago • 
28 views0 answers0 votes
Which of the following are types of service defined in ITIL?1. Core2. Enabling3. Special
Admin asked 1 year ago • 
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What BEST describes the value of service transition to the business?
Admin asked 1 year ago • 
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What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?
Admin asked 1 year ago • 
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Which is an objective of access management?
Admin asked 1 year ago • 
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Which of the following can include steps that will help to resolve an incident?1. Incident model2. Known error record
Admin asked 1 year ago • 
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What should be documented as part of every process?
Admin asked 1 year ago • 
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Which types of communication would the functions within service operation use?1. Communication between data centre shifts2. Communication related to changes3. Performance reporting4. Routine operational communication
Admin asked 1 year ago • 
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What BEST defines serviceability?
Admin asked 1 year ago • 
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Where would all the possible service improvement opportunities be recorded?
Admin asked 1 year ago • 
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