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Questions › Category: ITILF
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Which statement BEST describes the purpose of release and deployment management?
Admin asked 1 year ago • 
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The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?
Admin asked 1 year ago • 
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Which is NOT within the scope of service transition?
Admin asked 1 year ago • 
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What are the two MAIN types of activity in problem management?
Admin asked 1 year ago • 
28 views0 answers0 votes
Which is an example of improving service utility using service management automation?
Admin asked 1 year ago • 
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What is a characteristic of a process?
Admin asked 1 year ago • 
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Which is the CORRECT list of metrics to support CSI activities?
Admin asked 1 year ago • 
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Which is an example of an internal customer?
Admin asked 1 year ago • 
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Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?
Admin asked 1 year ago • 
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What does the term “Wisdom” represent within the Data-to-Information-to-Knowledge-to-Wisdom (DIKW)?
Admin asked 1 year ago • 
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What BEST describes the purpose of analyzing risk?
Admin asked 1 year ago • 
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Which ITIL process is used to restore normal service operation as quickly as possible?
Admin asked 1 year ago • 
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Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?
Admin asked 1 year ago • 
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Which statement about the known error database (KEDB) is CORRECT?
Admin asked 1 year ago • 
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Where should all master copies of controlled software and documentation be stored?
Admin asked 1 year ago • 
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Which is one of the five aspects of service design?
Admin asked 1 year ago • 
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Which tool helps with de ning accountability and responsibility within processes?
Admin asked 1 year ago • 
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Which statement about change management is CORRECT?
Admin asked 1 year ago • 
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In service design, which term describes services, technologies and tools?
Admin asked 1 year ago • 
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What is the type of notification that should be sent when a threshold has been reached, something has changes or a failure has occurred?
Admin asked 1 year ago • 
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