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Questions › Category: ITILF
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Which one of the following statements BEST describes a de nitive media library (DML)?
Admin asked 1 year ago • 
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Which one of the following is it the responsibility of supplier management to negotiate and agree?
Admin asked 1 year ago • 
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Which of the following are managed by facilities management?1. Hardware within a data centre or computer room2. Applications3. Power and cooling equipment4. Recovery sites
Admin asked 1 year ago • 
28 views0 answers0 votes
Which stage of the service lifecycle is MOST concerned with de ning policies and objectives?
Admin asked 1 year ago • 
29 views0 answers0 votes
Which areas of service management can benefit from automation?1. Design and modeling2. Reporting3. Pattern recognition and analysis4. Detection and monitoring
Admin asked 1 year ago • 
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Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
Admin asked 1 year ago • 
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Which one of the following is the BEST definition of reliability?
Admin asked 1 year ago • 
31 views0 answers0 votes
Which of the following BEST describes technical management?
Admin asked 1 year ago • 
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Which one of the following is NOT the responsibility of service catalogue management?
Admin asked 1 year ago • 
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Which of the following is not a service desk type recognized in the service operation volume of ITIL?
Admin asked 1 year ago • 
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Which one of the following is an objective of release and deployment management?
Admin asked 1 year ago • 
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What is the primary focus of the business management?
Admin asked 1 year ago • 
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Which one of the following statements is CORRECT?
Admin asked 1 year ago • 
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Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
Admin asked 1 year ago • 
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Which one of the following is the BEST description of a service request?
Admin asked 1 year ago • 
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Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
Admin asked 1 year ago • 
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Which one of the following do major incidents require?
Admin asked 1 year ago • 
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What is the BEST description of the purpose of the service operation stage of the service lifecycle?
Admin asked 1 year ago • 
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In terms of adding value to the business, which one of the following describes service operation s contribution?
Admin asked 1 year ago • 
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Which one of the following are the two primary elements that create value for customers?
Admin asked 1 year ago • 
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