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Questions › Category: ITILF
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Which stage of the service lifecycle includes catalogue management, information security management, and supplier management?
Admin asked 1 year ago • 
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How is the Service Catalogue used to add value to the service provider organization?
Admin asked 1 year ago • 
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A known IT service stops performing during normal business hours, then the user of the IT service calls the service desk.What should the service desk open?
Admin asked 1 year ago • 
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Removing or restricting rights to use an IT Service is the responsibility of which process?
Admin asked 1 year ago • 
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What processes represent the scope of financial management for IT services?
Admin asked 1 year ago • 
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Which process analyzes services that are no longer viable and determines when they should be retired?
Admin asked 1 year ago • 
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Which statement about Business Cases is TRUE?
Admin asked 1 year ago • 
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Which statement BEST describes the stakeholders in service management?
Admin asked 1 year ago • 
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Which statement BEST describes the purpose of release and deployment management?
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The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?
Admin asked 1 year ago • 
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Which is NOT within the scope of service transition?
Admin asked 1 year ago • 
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What are the two MAIN types of activity in problem management?
Admin asked 1 year ago • 
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Which service transition process provides guidance about converting data into information?
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Which statement about stakeholders is TRUE?
Admin asked 1 year ago • 
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Which of the following form part of the five major aspects of service design?1. Service solutions for new or changed services2. Management policies and guidelines3. Business and governance requirements4. Technology architectures and management architectures
Admin asked 1 year ago • 
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Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?
Admin asked 1 year ago • 
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Which is NOT an objective of the change management process?
Admin asked 1 year ago • 
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Which is NOT an example of a pattern of business activity (PBA)?
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What is NOT within the scope of service catalogue management?
Admin asked 1 year ago • 
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Access management is responsible for executing the policies that are defined in which process?
Admin asked 1 year ago • 
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