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Questions › Category: ITILF
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Which of the following is NOT an aim of the Change Management process?
Admin asked 1 year ago • 
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Which of the following models would be MOST useful in helping to define an organizational structure?
Admin asked 1 year ago • 
26 views0 answers0 votes
How does Problem Management work with Change Management?
Admin asked 1 year ago • 
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Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?
Admin asked 1 year ago • 
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An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service.What has taken place?
Admin asked 1 year ago • 
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Which of the following is the BEST definition of an event?
Admin asked 1 year ago • 
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Which of the following statements about incident reporting and logging is CORRECT?
Admin asked 1 year ago • 
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Which of the following is an example of self-help capabilities?
Admin asked 1 year ago • 
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The goal of which process is: “To improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the lifecycle”?
Admin asked 1 year ago • 
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Which of the following is NOT an example of Self-Help capabilities?
Admin asked 1 year ago • 
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Which of the following statements is INCORRECT?
Admin asked 1 year ago • 
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The group that authorizes changes that must be installed faster than the normal process is called the?
Admin asked 1 year ago • 
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In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT ServiceContinuity Management?
Admin asked 1 year ago • 
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Which is the CORRECT description of an outcome?
Admin asked 1 year ago • 
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Which of these statements about Service Desk staff is CORRECT?
Admin asked 1 year ago • 
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A configuration model can be used to help(1) Assess the impact and cause of incidents and problems(2) Assess the impact of proposed changes(3) Plan and design new or changed services(4) Plan technology refresh and software upgrades
Admin asked 1 year ago • 
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Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
Admin asked 1 year ago • 
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Which of the following is NOT defined as part of every process?
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Customer perceptions and business outcomes help lo define what?
Admin asked 1 year ago • 
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A plan for managing the end of a supplier contract should be created when?
Admin asked 1 year ago • 
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