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Questions › Category: ITILF
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Which one of the following would NOT be defined as part of every process?
Admin asked 1 year ago • 
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Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
Admin asked 1 year ago • 
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A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them?
Admin asked 1 year ago • 
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Which of the following are objectives of service level management?1: De ning, documenting and agreeing the level of FT services to be provided2: Monitoring, measuring and reporting the actual level of services provided3: Monitoring and improving customer satisfaction4: Identifying possible future markets that the service provider could operate in
Admin asked 1 year ago • 
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Which one of the following do technology metrics measure?
Admin asked 1 year ago • 
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Which one of the following is NOT part of the service design stage of the service lifecycle?
Admin asked 1 year ago • 
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Which function is responsible for the closure of an incident record?
Admin asked 1 year ago • 
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Which process or function is responsible for monitoring activities and events in the IT infrastructure?
Admin asked 1 year ago • 
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What is the primary focus of component capacity management?
Admin asked 1 year ago • 
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Which of the following options is a hierarchy that is used in knowledge management?
Admin asked 1 year ago • 
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Which describes a proactive trigger for problem management?
Admin asked 1 year ago • 
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Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
Admin asked 1 year ago • 
31 views0 answers0 votes
What should the IT service continuity process primarily support?
Admin asked 1 year ago • 
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Which of the following is an objective of business relationship management?
Admin asked 1 year ago • 
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What BEST describes the customers and users of an IT service provider?
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Which is the BEST definition of a supplier?
Admin asked 1 year ago • 
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What is the pre-authorized change known as?
Admin asked 1 year ago • 
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What is the BEST description of a change proposal?
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What is a change of state that has signi cance for the management of a configuration item (CI) called?
Admin asked 1 year ago • 
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Which is responsible for the production of the service design package (SDP)?
Admin asked 1 year ago • 
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