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Questions › Category: ITILF
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Which of the following questions does the guidance in service strategy help to answer? (1) What services should we offer and to whom?(2) How do we differentiate ourselves from competing alternatives?(3) How do we create value for our customers?
Admin asked 1 year ago • 
24 views0 answers0 votes
Which of the following would commonly be in a contract underpinning an IT service? (1) Marketing information(2) Contract description and scope(3) Responsibilities and dependencies
Admin asked 1 year ago • 
22 views0 answers0 votes
Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?
Admin asked 1 year ago • 
23 views0 answers0 votes
When tan a known error record tie raised?(1) At any time when it would be useful to do so(2) After a workaround has been found
Admin asked 1 year ago • 
31 views0 answers0 votes
Which of the following is NOT an objective of the Operations Management function?
Admin asked 1 year ago • 
41 views0 answers0 votes
As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types? (1) An internal service provider embedded within a business unit(2) An internal service provider that provides shared IT services(3) An external service provider
Admin asked 1 year ago • 
22 views0 answers0 votes
What type of improvement should be achieved by using the Deming Cycle?
Admin asked 1 year ago • 
24 views0 answers0 votes
Which of the following are included within Release and Deployment Models?(1) Roles and responsibilities(2) Template release and deployment(3) Supporting systems, tools and procedures.(4) Handover activities and responsibilities
Admin asked 1 year ago • 
26 views0 answers0 votes
Which of the following are objectives of Service Design?(1) Design Services to satisfy business objectives.(2) Identify and manage risk.(3) Design effective and efficient processes(4) Design a secure and resilient IT infrastructure.
Admin asked 1 year ago • 
27 views0 answers0 votes
Order the following continual service improvement (CSI) implementation steps into the correct sequence in alignment with the plan, Do, Check, Act (PDCA) model.(1) Allocate roles and responsibilities to work on CSI initiatives.(2) Measure and review that the CSI plan is executed and its objectives are being achieved.(3) Identify the scope, objectives and requirements for CSI.(4) Decision on implementation of further enhancement.
Admin asked 1 year ago • 
25 views0 answers0 votes
Which of the following is the BEST definition of a Risk?
Admin asked 1 year ago • 
22 views0 answers0 votes
Which of the following are benefits to the business of implementing Service Transition? (1) Ability to adapt quickly to new requirements(2) Reduced cost to design new services(3) Improved success in implementing changes
Admin asked 1 year ago • 
26 views0 answers0 votes
What are the publications that provide guidance specific to industry sectors and organization types known as?
Admin asked 1 year ago • 
28 views0 answers0 votes
What are the processes within Service Operation?
Admin asked 1 year ago • 
25 views0 answers0 votes
Which of the following are goals of Service Operation?(1) To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business (2) The successful release of services into the live environment
Admin asked 1 year ago • 
30 views0 answers0 votes
Which process or function is responsible for the De nitive Media Library and De nitive Spares?
Admin asked 1 year ago • 
41 views0 answers0 votes
Which of the following activities are helped by recording relationships between configuration Items (Cis)? (1) Assessing the impact and cause of Incidents and Problems(2) Assessing the impact of proposed Changes(3) Planning and designing a Change to an existing service(4) Planning a technology refresh or software upgrade
Admin asked 1 year ago • 
28 views0 answers0 votes
Which role is accountable for a specific service within an organization?
Admin asked 1 year ago • 
20 views0 answers0 votes
Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties
Admin asked 1 year ago • 
24 views0 answers0 votes
Which of the following is NOT a purpose of Service Transition?
Admin asked 1 year ago • 
23 views0 answers0 votes
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