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Questions › Category: ITILF
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What should the IT service continuity process primarily support?
Admin asked 1 year ago • 
26 views0 answers0 votes
Which of the following is an objective of business relationship management?
Admin asked 1 year ago • 
31 views0 answers0 votes
What BEST describes the customers and users of an IT service provider?
Admin asked 1 year ago • 
20 views0 answers0 votes
Which is the BEST definition of a supplier?
Admin asked 1 year ago • 
22 views0 answers0 votes
What is the pre-authorized change known as?
Admin asked 1 year ago • 
23 views0 answers0 votes
What is the BEST description of a change proposal?
Admin asked 1 year ago • 
24 views0 answers0 votes
The MAIN purpose of the Service Portfolio is to describe services in terms of?
Admin asked 1 year ago • 
33 views0 answers0 votes
Application Management plays a role in all applications. One of the key decisions to which they contribute is?
Admin asked 1 year ago • 
24 views0 answers0 votes
What is the entry point or the first level of the V model?
Admin asked 1 year ago • 
31 views0 answers0 votes
Service Acceptance criteria are used to?
Admin asked 1 year ago • 
21 views0 answers0 votes
Which of the following sentences BEST describes a Standard Change?
Admin asked 1 year ago • 
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Which of the following statements is CORRECT?(1) The only phase of the Service Management Lifecycle where value can be measured is Service Operation (2) All of the phases of the lifecycle are concerned with the value of IT services
Admin asked 1 year ago • 
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The BEST description of the purpose of Service Operation is?
Admin asked 1 year ago • 
22 views0 answers0 votes
Which of the following is NOT an aim of the Change Management process?
Admin asked 1 year ago • 
25 views0 answers0 votes
Which of the following models would be MOST useful in helping to define an organizational structure?
Admin asked 1 year ago • 
26 views0 answers0 votes
How does Problem Management work with Change Management?
Admin asked 1 year ago • 
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Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?
Admin asked 1 year ago • 
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An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service.What has taken place?
Admin asked 1 year ago • 
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Which of the following questions does Service Strategy help answer with its guidance? (1) How do we prioritize investments across a portfolio?(2) What services to offer and to whom?(3) What are the Patterns of Business Activity (PBA)?
Admin asked 1 year ago • 
24 views0 answers0 votes
Effective release and deployment management enables the service provider to add value to the business by?
Admin asked 1 year ago • 
30 views0 answers0 votes
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