A pharmacy needs to launch a medication delivery service. An interdisciplinary team was created in order to have the service ready in one-month when it usually takes five months to complete.
What should the project manager do?

A. Register a risk and define a contingency plan.

B. Review and reduce the project backlog.

C. Assist the team in proposing a minimum viable product (MVP).

D. Ask to increase the capacity of the team.

During a daily standup meeting, a roadblock was raised that is preventing one of the team members from proceeding with work. The project manager gures out that it is due to a technical issue.
What should the project manager do to prioritize this critical impediment?

A. Solve the issue for the team member.

B. Perform a brainstorming session to address the issue and add the solution to the sprint.

C. Escalate the issue to the software vendor for technical resolution.

D. Coach the team to come up with their own solution and add it to the next sprint.

In a newly formed project team, one experienced team member is overwhelmed by the complexity of the tasks and is not happy with the project team.
What should the project manager do?

A. Explain that the tasks are unavoidable and ask the team member to find a solution to overcome the challenges

B. Set up team-building activities with the project team members to reduce tension

C. Ask the team member to enter this potential schedule delay in the risk register

D. Actively listen to the team member and identify ways to support their needs in completing the tasks D

The project charter was just approved and the project sponsor has given permission to proceed with the project. The program manager has confirmed that one of the requested key resources is also needed on another project at the same time. This will affect project delivery.
What should the project manager do?

A. Pay overtime to key resource to get the work done outside of working hours

B. Have a meeting with project manager of the other project to find a resource optimization solution that works for both projects

C. Speak with the client to see if the project delivery deadline can be delayed due to resource availability

D. Talk to the program manager and about prioritizing this project over other projects so the key resources are available B

A project manager is working on an agile project in a changing business environment. The project sponsor is worried about benefits realization and asks the project manager to pay attention to changes that can affect the project. Which action should the project manager take to identify changes that may affect the product?

A. Implement face-to-face communication between the team and product owner to change the iteration objectives as needed.

B. Stop the iteration as soon as possible in case an external change that makes the product invaluable is identified.

C. Take action to reprioritize the backlog after every iteration to evaluate if user stories are still valuable to the business.

D. Apply a pair programming technique to react to changes immediately, even in the middle of the interaction.

The project team follows a hybrid framework for its delivery. During the execution of a project, the team learns of a new compliance requirement that has to be delivered before any other requirements.
How should the project manager address this situation?

A. Collaborate with the compliance team member to review and prioritize the requirement’s delivery.

B. Add the new compliance requirement to the backlog as the technical team does not have any capacity.

C. Include the compliance lead in the stakeholders list and wait for the next status meeting.

D. Ask the team to include the compliance requirement in the current sprint and deliver it.

During the implementation stage of a project, a newly appointed team leader approaches the project manager to verify the team's tasks and schedule. The work did not go as planned due to the team leader's lack of management experience. This could cause delays for the project.
What should the project manager do?

A. Ask the human resources director to appoint a senior team leader

B. Inform the project sponsor about the possible delay

C. Directly manage the project team to avoid project delays

D. Provide mentoring to the newly appointed team leader

A project has been successfully completed. The project was ahead of schedule, under budget, and delivered the expected benefits. The project sponsor was satis ed and distributed recognition certificates to key project team members. However, the project sponsor accidentally forgot to issue a certificate to a key team member.
How should the project manager treat the missed key team member to avoid disappointment and demotivation?

A. Invite the team member to lunch with the business leader and project sponsor.

B. Thank the team member in a public meeting for their significant contributions to the project.

C. Explain the situation to the team member and follow up with a reward and recognition for them.

D. Request an additional recognition certificate for the missed team member from the project sponsor.

A project team is in the planning stage and has prepared a list of activities and completed sequencing the activities. During a review, the team noted that there is a dependency missing between:
· Test the product
· Release to customer
According to the quality management plan, the product must be tested before being released.
How should the project manager enter this dependency?

A. Start to start

B. Finish to start

C. Finish to nish

D. Start to nish

An agile team is working on a two-week sprint to deliver business value. About one week after the sprint starts, the product owner realizes that a regulatory compliance requirement was missed. The product owner reminds the team that this requirement must be completed in the current sprint or the organization will face a penalty.
What should the project manager do to mitigate this risk?

A. Review the issue with the project sponsor and ask for more time to complete this requirement.

B. Complete an impact analysis as the scope of the sprint backlog cannot be changed after the sprint has started.

C. Include the compliance user story in the next sprint as the team is fully occupied with the current sprint.

D. Request the team to add the user story to the current sprint and let them work on it.

A team has developed and tested new software to control airplanes during ights. There are several regulatory requirements that must be met.
What should the project manager do to meet these requirements?

A. Ask human resources (HR) to assign a compliance specialist to the team.

B. Determine potential threats regarding compliance with the regulations.

C. Measure the extent to which the project complies with the regulations.

D. Validate that the software is compliant with standards and regulations.

A project manager noticed that a talented team member remains passive and quiet during project meetings with the larger project team and other stakeholders. The team member interacts with the project manager quite well during one-on-one interactions.
What should the project manager do?

A. Praise the talkative team members for their input to encourage the quiet team member to speak up.

B. Encourage the quiet team member to actively participate during the team meetings.

C. In the larger team meetings, share the feedback given by the quiet team member during their one-on-ones.

D. Take the laissez-faire approach and give the quiet team member time to work up the courage to speak up.

DRAG DROP -
An agile team is geographically separated across multiple continents, and the project manager is in the process of identifying the tools to manage the communication among the virtual teams.
Drag the appropriate tool on the left to each protect task on the right.
Select and Place:

During the execution phase of a project, one of the customer's stakeholders keeps requesting changes to the scope every week. Which three actions should the project manager take to resolve this issue? (Choose three.)

A. Update the relevant project documents with this obstacle.

B. Highlight the impacts of the changes during the next project meeting.

C. Adjust the project management plan to include the changes in scope.

D. Continue the execution as planned and defer the changes to a future phase.

E. Schedule a meeting with the customer to align the approach.

The project manager of a large construction project discovers that the blueprints received from the client appear incomplete. What should the project manager do first?

A. Continue project execution using the current blueprints from the client.

B. Escalate this issue to the project sponsor.

C. Consult with the client to determine if project execution should be continued.

D. Reschedule the project execution date.

A project manager is part of a cross-functional agile team. Throughout the project, it has become obvious that team members from different functional units have different perspectives of what the outcome should be.
What should the project manager do to resolve this?

A. Check to ensure the project outcome aligns with the project charter and statement of work (SOW).

B. Invite the project sponsor to the sprint review to provide clarity on the sprint outcome.

C. Ask the product owner to address the concerns about the project outcome during the sprint retrospective.

D. Schedule a meeting with the stakeholders to determine a consensus regarding the outcome.

An IT project manager for a project that is 50% complete learns that a critical team member plans to relocate to another country soon. The team member is needed for the remainder of the project.
How should the project manager improve team dynamics?

A. Require that all team members be physically present for the weekly project review

B. Offer the team member an incentive to stay until the end of the project

C. Replace the team member with someone who has similar quali cations and is located closer

D. Set up a weekly video conference to monitor the progress of the team member’s work

A project manager who is managing a critical project in a multinational company is conducting a progress meeting with all team members. During the meeting, one of the team members states that they are facing a critical problem that will prevent them from completing their assigned task.
What should the project manager do?

A. Ask the team member to follow the approved communications management plan to communicate their issue

B. Schedule a meeting with the concerned team member to review and update the issue log together

C. Review the risk register with the team member to find the proper response action for this issue

D. Ask the team member to raise a change request to assess the issue in detail

During the execution of a project, an experienced team member informs the project manager that they cannot take part in all of the scheduled project activities due to a con icting operational schedule.
What should the project manager do?

A. Encourage the team member to prioritize scheduled project activities.

B. Replace the team member with another available resource on the team.

C. Discuss the situation with the team member’s functional manager to see if the schedule can be adjusted.

D. Check with the project management office (PMO) on the available resources to complete the activities.

At the end of a project with multiple suppliers, the project manager is reviewing the closing process and finds that an unexpected financial balance is remaining.
What will help the project manager understand why this has occurred?

A. Project audit

B. Lessons learned

C. Organizational process assets

D. Procurement audit

A company is interested in reducing production costs in one of its production lines. When the project charter was about to be approved, one of the key stakeholders questioned the project's value and caused a delay in the approval.
What should the project manager have done to avoid this setback?

A. Developed benchmarking

B. Assessed feasibility and impacts

C. Detailed the project charter

D. Analyzed stakeholders

A project team is experiencing delays in completing a task that turned out to be more complex than initially estimated. This is a critical task that could impact current iteration goals.
What two options will help the team initially address this obstacle? (Choose two.)

A. Escalate the issue to the project sponsor

B. Review and update dependencies

C. Schedule a retrospective

D. Conduct a root cause analysis

E. Create a risk management plan

A steering committee member is complaining about the weekly report. They stated that the report is too long and has unnecessary details. As a result, they are unable to obtain the main message and take action.
What should the project manager do to avoid similar complaints?

A. Send a shorter daily report to this steering committee member.

B. Demonstrate the weekly reports in a presentation for the steering committee member.

C. Verify the information needed for steering committee members.

D. Present the status at a weekly meeting with the steering committee.

DRAG DROP
According to a new product development process, the marketing department will begin adding business and user requirements directly into agile project documents. Drag the Product information on the left to the correct documents on the right.

During the early phases of a project, mitigation actions were not executed in a timely manner; therefore, the project schedule was impacted.
Several project stakeholders are now frustrated with the delays.
What should the project manager have done to manage the issue?

A. identified and reported the issue

B. Monitored and controlled the issue

C. identified the appropriate response and had it implemented

D. Communicated any identified action to impacted stakeholders

While managing a project, the project manager has just noticed that the last several monthly invoices have been challenged by the client when they were clearly defined. The actual invoice payments received have also been late and were outside of the contracted payment schedule. Recent invoices have only been partially paid.
What should the project manager do?

A. Review past projects for payment-related lessons learned.

B. Add nonpayment to the issue log and keep tracking payments.

C. Conduct a meeting with the project team to update the procurement management plan.

D. Hold a meeting with the client to address the issue.

A project manager is part of a global project team and is in charge of managing the scope defined by their country. There is a clear division regarding which pieces of the scope should be treated by global and local teams. During the last sprints, the project manager has been receiving requests that the global team should handle.
What should the project manager do in this situation?

A. Assess the team’s capacity to absorb the workload

B. Evaluate and understand the cause of the con ict

C. Escalate the situation to the project sponsor

D. Reject the workload back to the global team

A project manager is assigned to a building construction project. The project manager has taken an agile course and wants to use agile practices in the project.
What should the project manager do?

A. Choose the agile practices that can be implemented in this type of construction project and apply them

B. Hire a consultant to provide a second opinion about whether agile can be applied to a construction project

C. Review the stages of the project to allocate additional budget for agile resources

D. Assign a scrum master to the project to implement agile practices in the project A

A project manager is executing a large project with many stakeholders. One of the primary stakeholders is requesting a change to the project scope. The project manager knows that this scope change will not require much effort from the project team. The project manager is worried that going through the full change control process will hold up the project schedule.
What should the project manager do?

A. Ask the primary stakeholder for their o cial approval to avoid the change control process.

B. Implement the change in order to avoid changes to the schedule baseline.

C. Reject the change request because the project is already being executed.

D. Submit a formal change request since the change is affecting the project baseline.

8
A new project manager is assigned to an ongoing agile innovation project that started 2 weeks ago. After reviewing the project, the new project manager discovered that the previous project manager was planning to use a predictive approach. The previous project manager planned to present the first major deliverable to the client when the project was completely nished in 8 months.
What should the new project manager do?

A. Use a hybrid approach in which agile practices are used but the value is provided to the client at the end of the project.

B. Continue working with the predictive approach to deliver the value at the end of the project.

C. Submit a change request to the project board to adjust the delivery date to 2 months earlier than planned.

D. Meet with the team to review the backlog and create small iterations that can deliver incremental value to the client.

During the execution of a project, a key stakeholder complains to the project manager about recent communications. The key stakeholder explains that the relevant information from the project team was incomplete and late. As a result, the key stakeholder is beginning to disengage from the project.
What should the project manager do?

A. Explain to the key stakeholder the way in which the project team communicates information.

B. Update the communications management plan to fulfill the key stakeholder’s expectations about relevant information.

C. Send relevant information to all key stakeholders simultaneously to ensure consistent communication.

D. Ask the project sponsor to hold a meeting with the key stakeholder to ensure that the stakeholder is engaged in the project.

After a project has been approved, a key stakeholder tells the project manager that the current project management strategy is not well defined. The project manager is also informed that the key stakeholder does not want to hold a working session.
What should the project manager do first?

A. Share the project documents and invite the key stakeholder to discuss any concerns.

B. Invite the key stakeholder to the project’s change control board (CCB) to discuss adjustment of the project strategy.

C. Ask the project sponsor to exert authority on the key stakeholder in order to maintain the approved timeline.

D. Proceed with a working session for teams that do not belong to that key stakeholder.

During project execution, the project manager discovered that a key deliverable was missing from the scope of work. After investigation, the project manager and the team discovered that the missing deliverable will impact the critical path.
What should the project manager do to avoid future delays?

A. Submit a change request.

B. Add additional resources to the project

C. Update the scope of work

D. Review the risk management plan

A transportation company is transforming its operational processes and the main system this company uses to move freight. The scope statement is in place. An iterative delivery approach has been agreed by all stakeholders. What does the project manager need to do next to help the team understand the work that needs to be done?

A. Create the requirements management plan to outline how project requirements will be collected, analyzed, and documented, and then assign requirements to team members.

B. Work with the team to decompose the scope into a WBS and work packages in order to create required deliverables and timelines.

C. Start working on the project management plan with work packages, a detailed schedule, and work assignments for team members.

D. Work directly with stakeholders on the work breakdown structure (WBS) and assign tasks with a required timeline for each team member to start the work.

A new project team has formed, and the project manager notices that some of the team members do not feel comfortable being part of the project team. As a result, members of the team are working individually and not as a team.
What should the project manager do to resolve this?

A. Facilitate a team building meeting to help this issue.

B. Allow the team members to remain in their former individual roles.

C. Directly guide the team members on how to perform their tasks.

D. Wait until some iterations are completed to intervene.

A project had scheduling delays, which necessitated the team to work overtime to meet critical milestones. This led to some misunderstandings among team members. The project sponsor has allocated a monetary award.
How should the project manager utilize the award?

A. Meet with the team members and ask them how to spend the reward.

B. Arrange a luncheon for all team members and include team-building sessions.

C. Draft a points system to allocate a portion of the money for each resource.

D. Allocate the reward to the team leaders to spend on the team as they see t.

A project manager has just received communication from an operational functional manager to complete an additional scope item for a project that was formally closed a few weeks ago. The scope looks relatively small and simple to handle as part of the daily operations activity.
How should the project manager deal with this request?

A. Check the alternative resources available in the organization for the request.

B. confirm that the budget and resources are available to execute the work request.

C. Evaluate the nature of the request and plan communication accordingly.

D. Submit a change request and allocate the budget and resources needed for execution.

A project manager at a large corporation has been assigned to oversee a customer experience project. Within the project, customer satisfaction is a big issue and there are many unresolved customer queries on a daily basis. The project manager has been informed that the customer service team is overwhelmed with these unresolved queries.
Which two actions should the project manager take to correct this problem? (Choose two.)

A. Contact the customers in batches and inform them that the issues are being worked on currently.

B. confirm the issues truly exist by conducting a survey and other analyses that may detect the real issue.

C. Deploy solutions that will track, prioritize, and resolve queries as soon as possible.

D. Ask senior management to replace the customer service manager with a more quali ed one.

E. Request that the customer service team prioritizes work on queries that are received this week.

A project manager is managing a technical project that requires intensive documentation as part of the key deliverables. In a project review meeting. a key stakeholder reports that the latest documentation provided by the project manager includes a reference to unrelated products.
What should the project manager do?

A. Assign a technical writer to the project.

B. Develop a standard for document quality control.

C. Ask the project management office (PMO) to support and review all deliverables.

D. Log the issue in the risk register and the issue log.

While nalizing project management plans, a customer provides the project manager with a new set of quality standards to which the final product must adhere.
What should the project manager do to ensure a smooth delivery of the product?

A. Involve the client in risk identification

B. Agree with the client on a new project charter

C. Involve the client in a performance gap analysis

D. Agree with the client on acceptance criteria

A project manager is leading a project in which the product requirements have not been fully met due to several uncertainties about customer acceptance. What should the project manager do?

A. Gather a reduced number of approved requirements and add some extra features to fulfill the product specifications.

B. Gather enough requirements to produce a minimum viable product (MVP) with which to evaluate customer acceptance.

C. Stop all project activities until all requirements are set up front by the project sponsor and the key stakeholders.

D. Ask team members to research and collect data about the best features offered by similar products in the market.

A project manager forms a new virtual project team that will be leading the project subcontractors in various countries. The project manager notices that each of the team members comes from a different culture.
Which action should the project manager take to increase team cohesiveness?

A. Execute a rotating relocation, where team members spend a certain amount of time in each of the countries.

B. Empower the team and emphasize the project manager’s trust in them.

C. Arrange a weekly virtual meeting to allow team members to exchange their cultures.

D. Require each team member to physically attend at least two meetings per year.

A project is in the knowledge transfer phase, and a few subject matter experts (SMEs) went to the client site for knowledge transfer. The SMEs captured various process deviations without sharing with the project team.
How can the project manager ensure knowledge transfer across the team?

A. Ask the project team to run a deviation log review meeting with the client, highlighting that the project may not be able to go live as scheduled.

B. Ask the project team to facilitate a lessons learned session during the project closure phase to incorporate this issue.

C. Ask the project management office (PMO) to provide team members with real-time visibility for deviations and facilitate team members to resolve issues.

D. Ask the SMEs to share the knowledge transfer documents with all other members by placing the documents in the project management information system (PMIS).

A project manager is leading a project to develop accounting software for a trading rm. As the outcomes are being delivered, a new risk is identified regarding an indirect tax regulation that is being changed by the government in the next 6 months. This risk will have a significant impact on the project outcomes.
What should the project manager do next?

A. Determine the impact of the risk and prioritize outcomes that do not affect the tax module.

B. Delay developing the indirect tax module until the tax regulation comes into effect.

C. Assess the impact of the risk with an expert and prioritize further outcomes with the client.

D. Analyze the impact of the risk and discuss with the team to determine how to separate the tax module.

A facility extension project is in the execution stage. There is a project activity to connect the power of all new equipment to an existing facility, Point A, which requires a significant cable length. The construction team found that the power could be connected to Point B and save money.
What should the project manager do next?

A. Perform a cost-benefit analysis to evaluate using the Point B option.

B. Add the issue to the change log and request additional budget through the change control board (CCB).

C. Seek a decision from the construction team after explaining the project budget and schedule constraint.

D. Use the Point B option because it will save the project cost and time.

In a global project, the main definitions were developed in country A, and the delivery of the project will be completed in phases in countries B, C, and

A. Country B discovers that one of the legal requirements was not addressed.
What should the project manager have done to avoid this situation?

B. Managed risk mitigation strategies specific to each country.

C. Asked procurement to assign resources located in each country.

D. Selected countries that had similar regulatory requirements.

E. identified the regulatory differences among the countries.

There are two interdependent projects: the first project is in execution, and the second one is about to be deployed. The first project has been delayed, which is now affecting the second project due to the sharing of resources.
What should the project manager do in this situation?

A. Ask for written commitment from the team manager assuring the deployment team can work on only one of the projects.

B. Assess the issue with the deployment resources’ availability and define a plan to deploy extra resources to the deployment team.

C. Organize a meeting with the deployment team and explain that, due to a resource shortage, the project will be delayed.

D. Ask the procurement team to solicit offers from external providers in order to replace the internal resources for the deployment.

When trying to track project benefits, a project manager realizes that some key performance indicators (KPIs) are not yet defined.
What should the project manager do?

A. Forward the issue to the benefit owner and ask them to collect the missing data and build the KPIs.

B. Coordinate with the benefit owner to track and collect the missing data and build the KPIs.

C. Work with the business analysts to track and collect the missing data and build the KPIs.

D. Ask the program manager to track and collect the missing data and work to build the KPIs.

A project manager has two projects that are being executed at the same time. The duration of the critical project must be reduced, but the project manager does not have enough resources to achieve this goal. In addition, the schedule does not have activities that can be overlapped.
What should the project manager do?

A. Analyze both projects to determine the most effective use of common resources

B. Use resource optimization to justify requesting more resources for the critical project

C. Provide schedule optimization training to the project teams to improve their skills

D. Apply fast-tracking techniques to compress the schedule of the critical project A

A team has been struggling with various issues during the course of an iteration. The project lead facilitates a discussion of the issues and the team forms new team agreements. During the next iteration, some of the same issues appear again.
What should the project lead do next?

A. Notify senior management of the issues, and have them review the importance of agreements with the team

B. Challenge the team to determine if the issues surfaced again because agreements were not followed

C. Post the agreements in a conspicuous place where all of the team members can see them

D. Let the team self-organize and determine the best means to prevent the issues from occurring again