DRAG DROP
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A company is implementing a customer service solution by using Dynamics 365 Customer Service. The company is extending the solution to meet additional business requirements.
The solution has the following requirements:
•	Customers can log on to a secure website and view the progress of customer service tickets.
•	Refund requests over a certain value can be automatically sent for managerial approval in Microsoft Teams.
•	Create a custom page showing a gallery of pictures within the Dynamics 365 Customer Service app.
You need to use Microsoft Power Platform technologies to implement the solution.
Which technology should you use? To answer, drag the appropriate technologies to the correct requirements. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
 

HOTSPOT
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You create a Microsoft Power Automate flow.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
 

HOTSPOT -
You are a regional sales manager for a large internet retailer. You create a series of Power BI reports and dashboards to help sales associates be more productive and increase sales.
Sales are not increasing as expected.
You need to determine if the new reports are being used and send emails to sales associates to provide guidance on how to use the reports and dashboards.
Which features should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
You create a Power Virtual Agents chatbot for use with Microsoft Teams. You are testing the chatbot.
Testers report the following issues:
✑ Changes that you make to the chatbot are not seen by testers.
✑ When users enter the word refund the chatbot must ask the user the product for which they would like a refund. The chatbot does not ask the user for product information.
You need to determine what needs to be done to fix the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You create a Power BI dashboard that displays data from Dynamics 365 Customer Engagement.
You need to share the Power BI dashboard with coworkers.
What are three possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Create a Power BI workspace and grant coworkers permissions.

B. Publish the dashboard as an app to your coworkers.

C. Export the data into Common Data Service for others to manipulate in Power BI.

D. Export the data to Microsoft Excel for coworkers to import and view in Power BI.

E. Embed reports in your company’s internal web portal.

DRAG DROP -
A company plans to build canvas apps that will be used within Microsoft Teams.
You need to identify the platform based on the design considerations.
To answer, drag the appropriate platforms to the correct design considerations. Each platform may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

DRAG DROP -
A company needs to create a series of mobile applications to empower their field engineers to accomplish several tasks with varying degrees of complexity.
Match each app type to its definition. To answer, drag the appropriate app type from the column on the left to its definition on the right. Each app type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Select and Place:
 

A company's customer-facing applications must comply with Global Data Protection Regulations (GDPR) regulations.
You need to recommend actions to help ensure GDPR compliance.
Which two features should the company use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Force a user to update security questions after a specific amount of time.

B. Prompt a user for consent to use their personal data and record the date consented.

C. Block users who are identified as minors.

D. Automatically deactivate a user who has not used the portal in six months.

This question requires that you evaluate the underlined text to determine if it is correct.
You have a Power Apps app. You create a new version of the app and then publish the new version. A customer goes through the process of restoring the previous version of the app. In the Version tab for the app, you will see two versions of the app.
Review the underlined text. If it makes the statement correct, select `No change is needed.` If the statement is incorrect, select the answer choice that makes the statement correct.

A. No change is needed.

B. one

C. three

D. four

HOTSPOT -
A company plans to create a Common Data Service environment.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
A business plans to including AI Builder.
Which actions can you perform?
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You have a Microsoft Excel workbook that contains a list of tasks for a project. You store the file in OneDrive for Business.
You need to create a canvas app that allows team members to update the status of their tasks.
What should you use?

A. the Generate an app from data feature

B. a custom action in Common Data Service

C. Power Apps Checker

D. the Open entity data in Excel feature

HOTSPOT -
You are authoring a Power Virtual Agents chatbot for a company.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
 

A company is considering implementing Power Platform. The company must minimize development costs.
For which three scenarios should you consider implementing Power Apps Portals? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. a customer support website that includes knowledgebase search and support for document uploads

B. a public website that supports multilingual communities with forums and blogs support

C. a secure website for mobile users that is available only by using a VPN into the corporate network

D. a secure website for vendors accessing data stored in Common Data Service

E. an internal website for employees with limited access to Dynamics 365 Finance data

DRAG DROP -
A manufacturing company is evaluating AI Builder.
You need to select AI Builder models to address specified requirements.
Which model types should you use? To answer, drag the appropriate model types to the correct requirements. Each model type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

You create a Power Apps canvas app.
You need to ensure that your coworkers can run the app.
What should you do?

A. Share the app.

B. Send the URL for the app to coworkers.

C. Publish the app.

D. Create a Flow for the app.

DRAG DROP
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A company plans to implement Power BI.
The company wants to implement some specific features that Power BI does not include.
You need to recommend solutions for the company.
What should you recommend? To answer, drag the appropriate solutions to the correct requirement. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
 

DRAG DROP -
You plan to use Power Automate to monitor what people are saying about your company's products. You store the feedback for research and development purposes.
You need to recommend Power Automate components to use for the solution.
To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

DRAG DROP -
You create a Power BI dashboard.
Match each option to its function. To answer, drag the appropriate option from the column on the left to its function on the right. Each option may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Select and Place:
 

A company is considering using Power Pages for its website.
You need to determine whether the use cases for Power Pages meet the company’s requirements.
What is a use case for Power Pages?

A. Sharing data with customers

B. Building mobile apps for iOS

C. Performing repetitive tasks

D. Creating visualizations of data

A company wants to use Power Automate to send email alerts to a specific employee whenever the company is mentioned in a Twitter post.
You need to create the flow.
From which two locations can you create the required flow? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. a mobile app

B. a browser

C. a desktop application

D. Dynamics 365

A company uses a model-driven app for their mobile sales activities.
The company wants to modify the view that is used for sales orders. You must apply a new default filter to the view. You must also modify the default sorting for sales orders.
You need to make the changes to the view.
In which three locations can you make the changes? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Power Apps site

B. Solution Explorer

C. Microsoft Azure DevOps

D. App Designer

E. Microsoft Visual Studio

A company is using Power Virtual Agents with Dynamics 365 Customer Service.
You create a new topic. The topic performs as expected during testing.
Customers report that the new topic is not visible in the frequently asked questions section of the company's website.
You need to ensure customers can see the new topic.
What should you do?

A. Delete and recreate the topic.

B. Create a new variable.

C. Paste the link to the website.

D. Analyze the chatbot.

E. Publish the topic.

You are using Dynamics 365 Sales.
You need to pull data into a Power BI report for your team. The City and State columns must be combined to form one column on the report.
Which function would you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Use Power Query to merge columns.

B. Import the data.

C. Export data to Microsoft Excel.

D. Create a view.

You are creating visuals in Power BI.
You create area charts, pie charts, and donut charts that use your company's data.
You need to display the charts to others at the company.
Which two objects can you add the charts to? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Power BI service

B. Power BI reports

C. Power BI desktop

D. Power BI dashboards

You are developing reports for a company.
You must create visualizations that include the following data:
✑ Invoices due from a third-party enterprise resource planning (ERP) system
✑ Number of calls made to the client from Microsoft Dataverse
✑ Microsoft Excel file data
The reports must be displayed in a single page.
You need to create the visualizations.
What should you use?

A. deployment pipelines

B. tables

C. columns

D. dashboards

DRAG DROP
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A company uses a model-driven app for its sales team.
You must customize a form to meet the following requirements:
•	If a check box is checked, a hidden field must appear.
•	The form must display a list of customers and fields about customers.
You need to identify the components a developer must configure to meet the requirements.
What should you identify?
To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
 

You build a custom AI Builder model and use it in Power Automate cloud flows.
Users report that they are not able to use the model in their flows.
You need to allow users to access the model in their flows.
Which action should you perform on the model?

A. share

B. edit

C. publish

D. train

HOTSPOT -
You create reports within Power BI to report on the status of a project. A manager asks you to share the reports with other team members. You decide to create a published app and set permissions to allow other team members to view the reports.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
 

A toy company creates a text classification model in AI Builder to monitor customer feedback for specific key words.
When negative feedback is received for a toy, the company wants to proactively perform engineering reviews for the toy and schedule additional training sessions for workers who produce the toy.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Create a canvas app.

B. Implement the Virtual Agent.

C. Build a Power Automate flow.

D. Use the Common Data Model.

A company stores its customer warranty information in Microsoft Dataverse.
Authenticated and authorized customers must be able to access their own warranty information without requiring a user-assigned Microsoft Power Platform license.
You need to share warranty information with these customers.
What should you use?

A. Power BI report

B. Model-driven app

C. Power Pages site

D. Canvas app

A company currently does not separate testing, development and production as per standard Application Lifecycle Management (ALM) protocol. The company uses Power Apps for accounting and sales processes.
The company needs to use only one login account per user. The company also must prevent development and testing from impacting production.
You need to implement a solution to meet the requirements.
Which method should you select?

A. separate environments

B. separate tenants

C. separate Microsoft Azure Storage Blobs

D. separate connectors

HOTSPOT -
A company plans to implement Power Virtual Agents chatbots.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
 

A carpet cleaning company uses Dynamics 365 Sales.
The process for entering customer information during onsite sales calls is very complicated. The company wants a simplified screen that allows salespeople to capture the customer name, phone number, and other information while speaking to the customer.
You need to recommend a solution that works on various types of mobile devices.
What should you recommend?

A. Microsoft Dataverse

B. Power Automate

C. AI Builder

D. Canvas app

E. Power BI

You are creating a Power Automate flow.
The flow must read each item in a Microsoft SharePoint list that details sales opportunities and set the value for a field named Status to Overdue if the value of a field named Follow up is less than or equal to the current date.
You need to select the appropriate component to cycle through the entire list.
Which component should you use?

A. Condition

B. Connector

C. Action

D. Trigger

HOTSPOT -
A rapidly growing company produces Office 365 licenses for all employees. The company wants to empower users to build apps, automate business processes, and analyze data without requiring I׀¢ expertise or development skills and without increasing IT expenses and dependencies.
You need to recommend tools so that users can accomplish specific tasks.
Which tools should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
You plan to send an email notification to a user when a new file is placed in a specific folder in OneDrive for Business.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT
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A company uses a model-driven app to manage its sales process.
You are creating a Power Automate cloud flow that will send you a message in Microsoft Teams when a new order is recorded in Microsoft Dataverse.
How should you configure the flow? Select the answer that correctly completes the sentence.
 

HOTSPOT -
You are building Power Apps apps that use both Dynamics 365 Sales and Microsoft 365.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You are new to working with Microsoft Flow. You create a flow that extracts birth dates for users and then sends a birthday greeting email to users on their birthday.
The flow does not properly extract birth dates.
Where should you make changes?

A. Connectors

B. Expression

C. Templates

HOTSPOT
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Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
 

DRAG DROP
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A customer service department uses Microsoft Dynamics 365 Customer Service to manage repair requests. The repair team tracks their efforts using a Microsoft SharePoint list.
The company must use Microsoft Power Platform to connect the repair team with the Dynamics 365 Customer Service solution.
The solution must meet the following requirements:
 
You need to implement the appropriate technologies to meet the requirements.
Which technologies should you use? To answer, drag the appropriate technologies to the correct scenarios. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
 

A company is creating a canvas app to track and analyze customer visits to their retail stores. Data about customer visits is stored on-premises at each retail store location.
The app must display data about customer visits when users launch the app.
You need to ensure that the data is available for consumption by the app.
Which tool should you use?

A. Connector

B. Microsoft Dataverse

C. Data source

D. Power Automate

E. Data gateway

HOTSPOT -
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
 

What is a benefit of deploying Microsoft 365 and Dynamics 365 apps in the same tenant?

A. Use Common Data Services to connect to application data.

B. You only need to set up groups in Microsoft 365 for permissions to all data.

C. Users can access both Microsoft 365 and Dynamics 365 by using Single Sign-on (SSO).

A company is using Power BI.
The company wants to see which data connectors are available for building dashboards.
You need to evaluate the available connectors.
What should you use to see all the available connectors?

A. Power BI Workspace

B. Common Data Service

C. Power BI Dataflows

D. Power Platform admin center

E. Power BI Desktop

DRAG DROP -
A company is using the Power Platform.
The company would like to create a project health check solution. For each active project, team members will use the tool to select one of the following options:
✑ Things are going well.
✑ I need help.
If things are going will, an email is sent to the manager letting them know that no intervention is needed.
If the team member needs help, a mobile notification is sent to the manager letting them know the team needs assistance.
You need to create the solution.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
 

A user requests the removal of the Fax column from the following form in a model-driven app:
 
Which form should you open in the app designer?

A. Account

B. Information

C. Summary

D. Alpine Ski House

A company uses a Power Apps canvas app to enter information. The canvas app uses a Microsoft SharePoint list to store information.
A user manually copies the information to a Microsoft Dataverse instance.
You must automate the manual process.
You need to create a solution to meet the requirement.
What should you do?

A. Create a Power Apps Component Framework (PCF) control for the OnLoad events.

B. Create a business process flow that calls a Power Automate desktop flow.

C. Create a Power Apps Component Framework (PCF) control for the OnSave event.

D. Create a Power Automate cloud flow with no connectors.

E. Create a Power Automate cloud flow with a connector to email.