PL-600 Practice Questions Free – 50 Exam-Style Questions to Sharpen Your Skills
Are you preparing for the PL-600 certification exam? Kickstart your success with our PL-600 Practice Questions Free – a carefully selected set of 50 real exam-style questions to help you test your knowledge and identify areas for improvement.
Practicing with PL-600 practice questions free gives you a powerful edge by allowing you to:
Understand the exam structure and question formats
Discover your strong and weak areas
Build the confidence you need for test day success
Below, you will find 50 free PL-600 practice questions designed to match the real exam in both difficulty and topic coverage. They’re ideal for self-assessment or final review. You can click on each Question to explore the details.
A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity.
The company has the following requirements:
✑ Provide customers with an online portal where they can submit and review cases.
✑ Ensure that customers can chat online with a customer service representative at any time.
✑ Route chats to customer service representatives based on skill and availability.
You need to recommend a solution to the company.
Which three components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Dynamics 365 Virtual Agents chatbots
B. Customer self-service portal
C. Dynamics 365 Field Service
D. Business process flows
E. Omnichannel for Customer Service
Suggested Answer: BDE
B: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view the progress of their cases, and provide feedback.
Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service
Automation).
E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
Incorrect Answers:
A: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations.
C: Dynamics 365 Virtual agent is a no-code-required AI-based application that is focused on providing customer service organizations the ability to engage in personalized conversations that go beyond the conversational search.
Virtual agents provide the ability to deploy and manage the automation of handling problems with specific solutions.
Reference: https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://docs.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget-portal
HOTSPOT -
You are supporting a recent go-live for a model-driven app that includes mobile offline functionality.
Users report the following issues:
✑ The process of downloading initial metadata for the app takes hours to complete.
✑ Some account views are unavailable when the app is offline.
✑ Changes to users' security privileges are not reflected in the mobile app.
✑ Contact data is not available when the app is offline.
You need to resolve the mobile app performance issues.
What should you review? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
HOTSPOT -
You need to recommend tools for agents and management.
Which tools should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Suggested Answer:
Box 1: Dashboard –
Agents need dashboards to show a current count of all reservations on the entity.
Box 2: Power BI –
Management requires paginated reports for stakeholders.
DRAG DROP -
You are performing a requirements analysis for a customer.
The customer provides the following requirements:
✑ Power Platform storage capacity must remain under 100 percent.
✑ Customer service representatives must be sent an email when they are assigned a case.
✑ Help desk technicians must be shown an error message when they try to delete a task row.
✑ The plug-in pass rate must remain over 99 percent for the production environment.
You need determine if the requirements are functional or non-functional.
Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Suggested Answer:
Box 1: Non-functional –
Non-functional requirements commonly describe non-behavior aspects of the solution such as performance requirements.
Box 2: Functional –
Functional requirements describe what the solution needs to do or its behaviors.
Box 3: Functional –
Box 4: Non-functional –
Examples of common non-functional requirement types include:
✑ Availability
✑ Compliance/regulatory
✑ Data retention/residency
✑ Performance (response time, and so on)
Privacy –
✑ Recovery time
✑ Security
✑ Scalability
Reference: alt=”Reference Image” />
✑ Recovery time
✑ Security
✑ Scalability
Reference: https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements
HOTSPOT -
You need to ensure that the solution meets the data security and compliance requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Suggested Answer:
Box 1: Assign: Cascade None –
Scenario: Worker skill records must be archived after ten years and are then removed from the main system.
Assign: The referenced table record owner is changed.
Cascade None: Do nothing.
Incorrect Answers:
Cascade All: Perform the action on all referencing table records associated with the referenced table record.
Box 2: Delete: Restrict –
Scenario: Worker information must not be deleted from the system while skill and job placement history records for the worker exist in the system.
Referential, Restrict Delete: In a referential, restrict delete relationship between two tables, you can navigate to any related rows. Actions taken on the parent row will not be applied to the child row, but the parent row cannot be deleted while the child row exists. This is useful if you do not want child rows to become orphaned. This forces the user to delete all of the children before deleting the parent.
Reference: https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-entity-lookup
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company plans to automate the expense approval process.
Users currently enter data into an on-premises SQL Server database.
You need to allow users to submit expenses from mobile devices.
Solution: Create a canvas app for expense data entry. Create a desktop flow. Create a cloud flow for approval and trigger the desktop flow to add data to the SQL Server database.
Does the solution meet the goal?
You are designing a Power Platform solution.
During quality assurance testing the API limits are reached.
You need to identify and resolve the issue.
Which two actions should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Allocate Microsoft Dataverse capacity add-on subscriptions.
B. Use the out-of-the-box User Summary report from the Reports section of the solution’s model-driven app.
C. In the Power Platform admin center, review the Home tab Dataverse analytics dashboard.
D. In the Power Platform admin center, review the Usage section of the Power Apps analytics dashboard.
E. In the Power Platform admin center, review the Runs section of the Power Automate analytics dashboard.
Suggested Answer: AC
A: When users exceed their limits, administrators can see this in the admin center (see below). You can do either one of the following:
✑ Adjust the app or flow to use fewer API requests
✑ Purchase the Power Apps and Power Automate capacity add-on for your organization.
C: Home (default) Dashboard.
This is the default dashboard that provides information on the number of active Dataverse users, storage usage, the most active workflows, and more.
API Calls: API Calls Number of API calls that were made by the Dataverse environment for the selected time period.
Reference: alt=”Reference Image” />
API Calls: API Calls Number of API calls that were made by the Dataverse environment for the selected time period.
Reference: https://docs.microsoft.com/en-us/power-platform/admin/api-request-limits-allocations https://docs.microsoft.com/en-us/power-platform/admin/analytics-common-data-service
DRAG DROP
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You are a Microsoft Power Platform architect.
You have identified several project risks.
You need to categorize potential risks that are specific to your customer.
How should you categorize the risks? To answer, drag the appropriate categories to the correct risks. Each category may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
HOTSPOT
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A company uses Power Pages for article submissions. The article properties are stored in a table in Microsoft Dataverse and the content of the article is stored in a related Microsoft SharePoint library.
The company invites different experts outside its organization to review an article before publishing it. The reviewers are granted access to the articles in Microsoft Dataverse.
The company has the following requirements:
• Provide a canvas app to the reviewers that exposes both the article properties and content in read-only mode.
• Once the review is completed, the reviewer saves the review data, and the article and the review no longer appear in the app.
You need to recommend the components to be used for each requirement.
Which options should you use?
DRAG DROP -
A new customer asks you to design a solution for a Power Apps app that uses Microsoft Dataverse.
The customer wants to keep the service process simple and save on both licensing and development time.
You need to recommend solutions for the customer.
What should you recommend? To answer, drag the appropriate setting to the correct drop targets. Each source may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Suggested Answer:
Box 1: Model-drive app –
Integration with Microsoft Outlook requires a Model-driven app.
Box 2: Dynamics 365 Customer Service
Schedule anything in Dynamics 365 using Universal Resource Scheduling. You can enable scheduling for any entity in Dynamics 365 Sales, Field Service,
Customer Service, and Project Service Automation, including custom entities.
Box 3: Canvas app –
Reference: https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling
DRAG DROP
-
You are a Microsoft Power Platform architect.
You must identify and document your organization's business processes to identify opportunities for automation.
You need to run task mining in process advisor.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
HOTSPOT -
You are designing a Microsoft Power Platform solution for a company.
You have the following requirements:
✑ Users in the human resources department must be able to create tasks.
✑ Users in the human resources department must be able to assign cases to other users.
You create a table for cases and tasks. You need to recommend security settings to the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Suggested Answer:
Box 1: Assign only Create rights to activities
You require the same set of Dataverse privileges and access rights to work with custom activities as those required to work with custom entities.
Task-based privileges, at the bottom of the form, give a user privileges to perform specific tasks, such as publish articles.
Box 2: Assign User-level assign rights to human resources case table.
Record-level privileges define which tasks a user with access to the record can do, such as Read, Create, Delete, Write, Assign, Share, Append, and Append To.
For user and team owned records, the access level choices for most privileges are tiered Organization, Business Unit, Business Unit and Child Business Unit or only the user’s own records. That means for read privilege on contact, I could set user owned, and the user would only see their own records.
Incorrect Answers:
For security purposes, records that are organization owned, the only access level choices is either the user can do the operation or can’t.
Reference: https://docs.microsoft.com/en-us/power-platform/admin/security-roles-privileges https://docs.microsoft.com/en-us/power-platform/admin/wp-security-cds
You are implementing a customer solution that includes the robotic process automation (RPA) capability in Power Automate and a legacy desktop financial software package. The customer has several Azure virtual machines deployed and imaged with the financial software package.
You need to select a connector to integrate with the Azure virtual machines.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Connection reference and log in information
B. Machine registration and desktop flows
C. Data gateway and web service endpoints
D. Azure VM connector and administrative rights
E. Dataflow and Power BI workspace
Suggested Answer: AB
A: Use a remote connection.
B: Hosted RPA bots (preview) allow you to run unattended automation at scale without the need to provide or setup any machine. Hosted RPA bots can be created like any other machine group and machines will be automatically provisioned by Power Automate based on the defined configuration. Desktop flows assigned to a group of hosted RPA bots will get queued to it when triggered to run. Like for any machine group, when a bot in the group is available, it will be assigned the next desktop flow to be executed in the queue.
Reference: https://docs.microsoft.com/en-us/power-automate/desktop-flows/hosted-rpa-bots
DRAG DROP -
You need to recommend the appropriate messaging channel solutions for the organization.
What should you recommend? To answer, drag the appropriate messaging options to the correct user types. Each messaging option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Suggested Answer:
Box 1: Omnichannel for Customer Service dashboard
Scenario: Workers must be able to communicate in near real-time with worker support agents.
The company has a team or worker support agents that respond to inquiries from current and prospective workers. Some of the worker support agents are multilingual.
If you choose to expand your customer service offering to provide chat and channels, the Customer Service workspace seamlessly adjusts to support managing conversations as well.
Note: As an agent with the Customer Service Representative security role, when you open Customer Service workspace, you start on the Customer Service Agent
Dashboard unless your administrator has changed the default view. This dashboard shows you your active cases, cases you can work in queues you are assigned to, and your open activities. You can open existing cases and activities or begin working new cases from the queues you are assigned to and create activities.
Box 2: Dynamics 365 Customer Service
Scenario: First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview
HOTSPOT -
A company plans to create a Power Platform solution that integrates with Dynamics 365 Sales.
The solution must meet the following requirements:
✑ Connect directly with a Microsoft Azure SQL database as an external data source at run time where specific data is available in the Dynamics 365 Sales solution without the need for data replication.
✑ An external system needs to send data to the company's Dynamics 365 Sales solution.
You need to recommend the most suitable solution to integrate Dynamics 365 Sales with both systems.
What should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Suggested Answer:
Box 1: Use Virtual tables –
A virtual entity is a custom entity in Dynamics 365 Customer Engagement (on-premises) that has fields containing data from an external data source. Virtual entities appear in your app to users as regular entity records, but contain data that is sourced from an external database, such as an Azure SQL Database.
Records based on virtual entities are available in all clients including custom clients developed using the Dynamics 365 Customer Engagement Web Services.
Box 2: Use Dynamics 365 Web API.
Dynamics 365 Web Services API: Many times, straight database-to-database integrations aren’t a possibility. In these cases, the development of a solution may depend on utilization of the Dynamics 365 Customer Engagement web services API (Application Programming Interface).
Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-edit-virtual-entities
You are designing a model-driven app that allows a company to manage sales opportunities.
The company has a complex security model that includes the following requirements:
✑ The vice president of sales must be able to see opportunities for sales managers and sales representatives.
✑ Sales managers must be able to see opportunities for all sales representatives.
✑ Sales representatives must only see opportunities that they own.
You need to recommend security tools for controlling user access.
Which two tools should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Account hierarchy
B. Field security profile
C. Position hierarchy
D. Security roles
Suggested Answer: CD
With the position hierarchy security, a user at a higher position has access to the records owned by a lower position user or by the team that a user is a member of, and to the records that are directly shared to the user or the team that a user is a member of.
The hierarchy security model is an extension to the earlier security models that use business units, security roles, sharing, and teams. It can be used in conjunction with all other existing security models.
Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/security-dev/hierarchical-security-control-access-entities
DRAG DROP -
You need to recommend methods for assigning security to each group of users.
What should you recommend? To answer, drag the appropriate methods to the correct groups of users. Each method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Suggested Answer:
Box 1: Power Platform Local Business Owner Team
Owner team: An owner team owns records and has security roles assigned to the team. A user’s privileges can come from their individual security roles, those of the teams that they’re part of or the ones they inherit. A team has full access rights on the records that the team owns. Team members are added manually to the owner team.
Scenario: Employee authentication with the existing system is provided by an on-premises Active Directory instance that is linked to Azure Active Directory.
Box 2: Azure Active Directory Security Group Team
An Azure Active Directory (Azure AD) group team. Similar to owner team, an Azure AD group team can own records and can have security roles assigned to the team.
Note: The administration of app and data access for Microsoft Dataverse has been extended to allow administrators to use their organization’s Azure Active
Directory (Azure AD) groups to manage access rights for licensed Dataverse users.
Box 3: Azure Active Directory B2B Guest Access
An Azure AD B2B collaboration user is an external user, typically from a partner organization, that you invite to sign into your Azure AD organization using their own credentials. This B2B collaboration user (also generally referred to as a guest user) can then access the apps and resources you want to share with them. A user object is created for the B2B collaboration user in the same directory as your employees. B2B collaboration user objects have limited privileges in your directory by default, and they can be managed like employees, added to groups, and so on.
Scenario: Before First Up signs a contract to place workers at a client company, a member of the audit team visits the company and interviews company management. Audit members use different types of devices including Android and iOS devices. First Up has no plans to require the use of a single type of device.
Reference: https://docs.microsoft.com/en-us/power-platform/admin/manage-group-teams https://docs.microsoft.com/en-us/azure/active-directory/external-identities/user-properties
You are designing a Microsoft Power Platform solution that will include multiple applications.
You have the following requirements:
• Support agents managing cases.
• Project managers reviewing and updating their projects.
• Stock managers managing warehouses.
• New site visitors self-registering.
• Employees tracking time entries.
Which three requirements can you meet by implementing role-based applications? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. New site visitors self-registering.
B. Support agents managing cases.
C. Stock managers managing warehouses.
D. Staff tracking time entries.
E. Project managers reviewing and updating their projects.
You are designing a Microsoft Power Platform solution to help a company manage sales leads.
The solution has the following requirements:
✑ Ensure that users follow a predefined sales process regardless of the device that employees use to access the app.
✑ Respond to sales events by using organization-defined best practices.
You need to recommend a component for the app.
What should you recommend?
A. Power Automate cloud flow
B. Business process flow
C. Power Automate desktop flow
D. Playbook
Suggested Answer: B
You can help ensure that people enter data consistently and follow the same steps every time they work with a customer by creating a business process flow. For example, you might want to create a business process flow to have everyone handle customer service requests the same way, or to require that people get approval for an invoice before submitting an order. Business process flows use the same underlying technology as other processes, but the capabilities that they provide are very different from other features that use processes.
Reference: https://docs.microsoft.com/en-us/power-automate/business-process-flows-overview
DRAG DROP -
You need to propose a solution for form requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Suggested Answer:
Box 1: Field controls –
You must standardize the format used by agents to enter customer phone numbers.
Box 2: Workflow –
Log issues as cases. The case form must show variable sections based on the case type.
You are a Power Apps architect for a company. The IT administrator designs a Power Apps app that is ready to be tested. The company uses application lifecycle management (ALM).
Each version and solution component must be tracked as it is tested.
You need to recommend a strategy to deploy solutions for the user acceptance testing environment.
What should you recommend?
A. Use Package Deployer and deploy a managed solution.
B. Use Package Deployer and deploy an unmanaged solution.
C. Use Solution Packager and deploy a managed solution.
D. Use Solution Packager and deploy an unmanaged solution.
Suggested Answer: D
Solution Packager is a tool that can unpack a compressed solution file into multiple XML files and other files, so they can be easily managed by a source control system.
Unmanaged solution: An open solution with no restrictions on what can be added, removed, or modified. This is recommended during development of a solution.
Incorrect Answers:
A, B: Package Deployer lets administrators or developers deploy comprehensive packages of relevant assets to Dataverse instances.
C: Managed solution –
A completed solution ready to be imported into an organization. Once imported, components can’t be added or removed, although they can optionally allow further customization. This is recommended when development of the solution is complete.
Reference: https://docs.microsoft.com/en-us/power-platform/alm/solution-packager-tool
You are designing the data model for a school. The school wants to track students' enrollments in courses.
The system must meet the following requirements:
✑ Track the courses in which each student is enrolled.
✑ Track the students that are enrolled in each course.
Track dates when each student enrolled in each course and the person who approved the enrollment.
✑ Allow users to create a report that details which students are enrolled in which courses.
You need to recommend a data model that will fit the school's requirements.
Which logical model should you recommend?
A.
B.
C.
D.
Suggested Answer: A
Need a relationship table.
N:N (Many-to-Many): A table relationship that depends on a special Relationship table, sometimes called an Intersect table, so that many rows of one table can be related to many rows of another table.
When viewing rows of either table in a N:N relationship you can see a list of any rows of the other table that are related to it.
Reference: https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-entity-relationships
You need to recommend the field type to use for configuring meal selections during reservation.
Which field type should you recommend?
A. Global Option Set
B. Lookup
C. Option Set
D. Two Options
Suggested Answer: C
Scenario:
✑ Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
✑ The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
In PowerApps Option set is one of the field types you can use in your Entity. The information type that Option Set stores is a list of text values. And here comes the
Option Set advantage ג€” once you define its text values you can centrally managed it.
Example:
Incorrect Answers:
A: Typically, you use global option sets to set fields so that different fields can share the same set of options, which are maintained in one location. Unlike local options sets which are defined only for a specific attribute, you can reuse global option sets. You will also see them used in request parameters in a manner similar to an enumeration.
Reference: alt=”Reference Image” />
Incorrect Answers:
A: Typically, you use global option sets to set fields so that different fields can share the same set of options, which are maintained in one location. Unlike local options sets which are defined only for a specific attribute, you can reuse global option sets. You will also see them used in request parameters in a manner similar to an enumeration.
Reference: https://michalguzowski.pl/how-to-work-with-option-set-in-powerapps/
HOTSPOT
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You are implementing a Microsoft Power Platform solution for a customer to include data migration from multiple legacy systems. The data includes lead and contact data. The environment includes an assigned security group.
The following issues have occurred during a go-live deployment attempt:
• Lookup values are not populated when data migration is complete.
• Data is being added to the contacts table that is not part of the data migration.
• Various users do not appear in the list of users available for record assignment.
You need to resolve the go-live deployment issues.
How should you resolve the issue? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to select an appropriate app for Relecloud.
Which app should you recommend?
A. Dynamics 365 Field Service
B. Dynamics 365 Sales
C. Dynamics 365 Project Operations
D. Dynamics 365 Customer Service
Suggested Answer: D
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
A company is struggling to gather insights from won and lost opportunities.
Users must be able to access the company's solution from mobile and desktop devices. The solution must meet the following requirements:
✑ Track opportunities and reasons for the win or loss of opportunities in the context of other related data.
✑ Display data to users as charts and tables and provide drill-through capabilities.
You need to recommend a Power Platform tool to help the client visualize the data.
Which two technologies should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Power BI
B. Power Automate
C. Power Virtual Agents
D. Power Apps
Suggested Answer: AD
A: Power BI is a business analytics service by Microsoft. It aims to provide interactive visualizations and business intelligence capabilities with an interface simple enough for end users to create their own reports and dashboards. It is part of the Microsoft Power Platform.
D: Power BI Apps are an easy way for designers to share different types of content at one time. App designers create the dashboards and reports and bundle them together into an app. The designers then share or publish the app to a location where you, the business user, can access it. Because related dashboards and reports are bundled together, it’s easier for you to find and install in both the Power BI service (https://powerbi.com) and on your mobile device. After you install an app, you don’t have to remember the names of a lot of different dashboards or reports because they’re all together in one app, in your browser or on your mobile device.
Reference:https://powerbi.com)
and on your mobile device. After you install an app, you don’t have to remember the names of a lot of different dashboards or reports because they’re all together in one app, in your browser or on your mobile device.
Reference: https://docs.microsoft.com/en-us/power-bi/consumer/end-user-apps
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company uses a Microsoft Excel sheet to manage its loan application process.
The company wants to optimize the process.
You need to discover inefficiencies in the process.
Solution: Upload the activity data stored in the Excel sheet to the process advisor feature. Use task mining to discover inefficiencies in the process.
Does the solution meet the goal?
HOTSPOT -
An animal welfare organization wants to track the movement of wolf packs in a region. Cameras at specific locations capture images when motion is detected within the camera sensor range. Staff upload the images manually to a shared drive and then analyze the images.
The organization wants to automate image capture and analysis. The organization has the following requirements:
✑ Save captured images in an appropriate location.
✑ Analyze saved images by using an image recognition process.
✑ Display data in real-time dashboards.
You need to recommend the correct technology for the requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Suggested Answer:
Box 1: Automated cloud flow.
Create a cloud flow when you want your automation to be triggered either automatically, instantly, or via a schedule.
Automated flows: Create an automation that is triggered by an event such as arrival of an email from a specific person, or a mention of your company in social media.
Incorrect Answers:
✑ Business process flows provide a guide for people to get work done.
✑ Desktop flows are used to automate tasks on the Web or the desktop.
✑ Instant flows: Start an automation with a click of a button. Wide range of tasks such as requesting an approval, an action in Teams or SharePoint.
Box 2: Desktop flow and AI Builder
Desktop flows are used to automate tasks on the Web or the desktop. Using Power Automate Desktop you can automate tasks on the desktop as well as the
Web.
Reference: https://docs.microsoft.com/en-us/power-automate/flow-types
A company sells antique books. The company stores data about book locations in an existing system by using the following database fields: Room, Shelf.
The company must import the data from the existing system into a Power Platform solution. Existing data into must be modified to match the design of the new solution.
You need to recommend a solution to combine the room and shelf fields into a single column during the import process.
Which tool should you recommend?
A. Power Platform dataflows
B. Data Import Wizard
C. import from CSV
D. Microsoft Excel Online
Suggested Answer: B
Dataverse includes a web application tool called Import Data Wizard. You use this tool to import data records from one or more comma-separated values (.csv),
XML Spreadsheet 2003 (.xml), or text files.
Use transformation mapping to modify data before importing it. For example, split a full name that is contained in the source file into a first name and a last name to match the target columns for a table.
Note:
To implement data import, you typically do the following:
✑ Create a comma-separated values (CSV), XML Spreadsheet 2003 (XMLSS), or text source file.
✑ Create a data map or use an existing data map.
✑ Create a comma-separated values (CSV), XML Spreadsheet 2003 (XMLSS), or text source file.
✑ Create a data map or use an existing data map.
✑ Associate an import file with a data map.
✑ Upload the content from a source file to the associated import file.
✑ Parse the import file.
✑ Transform the parsed data.
✑ Upload the transformed data into the target Dataverse server.
Reference: https://docs.microsoft.com/en-us/powerapps/developer/data-platform/import-data https://docs.microsoft.com/en-us/powerapps/developer/data-platform/add-transformation-mappings-import
You are creating a scope of work document for a solution.
You have the following requirements:
✑ Track support cases, first response time, and resolution time.
✑ Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.
✑ Allow cases to have multiple different priority levels.
You need to include the required Dynamics 365 and Microsoft Power Platform components.
Which two components should you include? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Dynamics 365 Customer Service
B. Power Virtual Agents
C. Power BI
D. Dynamics 365 Customer Voice
Suggested Answer: AB
Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.
Use Dynamics 365 Customer Service to:
✑ Track customer issues through cases
✑ Record all interactions related to a case
✑ Share information in the knowledge base
✑ Create queues and route cases to the right channels
✑ Create and track service levels through service-level agreements (SLAs)
✑ Define service terms through entitlements
✑ Manage performance and productivity through reports and dashboards
✑ Create and schedule services
Participate in chats –
✑ Manage conversations across channels
Reference: alt=”Reference Image” />
✑ Manage conversations across channels
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
HOTSPOT -
You are working with a customer to plan a go-live deployment to their production environment. The solution includes several apps and environment variables. The superuser team manages the production environment that is secured by using a specific environment Azure AD security group.
The following issues have been identified:
✑ The superuser team cannot access make.powerapps.com to open and set the environment variables.
Users are added to the environment Azure AD security group and are not able to access the model-driven app.
✑ Users are added to the environment Azure AD security group and are not able to access the canvas app.
You need to resolve the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Suggested Answer:
Box 1: System Customizer –
System Customizer – Has full permission to customize the environment. However, users with this role can only view records for environment entities that they create.
Box 2: Assign the Basic User role.
Can run an app within the environment and perform common tasks for the records that they own.
Note: A user’s ability to see and use apps is controlled by sharing the application with the user. Sharing of canvas apps is done directly with a user or Azure AD group but is still subject to Dataverse security roles. Sharing of model-driven apps is done via Dataverse security roles.
Box 3: Add users to an Azure AD Security Group.
Sharing of canvas apps is done directly with a user or Azure AD group but is still subject to Dataverse security roles.
Incorrect:
* Office Collaborator role
Has Read permission to tables where a record from these tables was shared with the organization. Does not have access to any other core and custom table records. This role is assigned to the Office Collaborators owner team and not to an individual user.
Reference: https://docs.microsoft.com/en-us/power-apps/maker/data-platform/environmentvariables https://docs.microsoft.com/en-us/power-platform/admin/wp-security https://docs.microsoft.com/en-us/power-platform/admin/database-security
A company has a Microsoft Power Platform solution that integrates with a third-party system.
The client reports that unexpected updates are being made to the Accounts table.
You need to determine the root cause of the issue.
In which three locations should you investigate? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Audit summary view
B. Solution history
C. SDK Message Processing Steps
D. Plug-in trace log
E. System job run history
Suggested Answer: ABD
A: How to View Auditing Log Details?
System administrators can see activities for the entities that are enabled for audit logging. To view the audit logs:
1. Go to Settings > System >Auditing.
2. Choose Audit Summary View.
3. Under Audit Summary View, you will see the list of audit entries
B: You can view details about solution operations from the Solutions area of Power Apps. An operation can be a solution import, export, or uninstall. The solution history displays information such as solution version, solution publisher, type of operation, operation start and end time, and operation status.
D: Trace log records are written to the PluginTraceLog Table. Writing of these records is controlled by the trace settings mentioned in Enable trace logging.
This data can be found in model-driven applications by navigating to Settings and choosing the Plug-in Trace Log tile.
Reference: alt=”Reference Image” />
B: You can view details about solution operations from the Solutions area of Power Apps. An operation can be a solution import, export, or uninstall. The solution history displays information such as solution version, solution publisher, type of operation, operation start and end time, and operation status.
D: Trace log records are written to the PluginTraceLog Table. Writing of these records is controlled by the trace settings mentioned in Enable trace logging.
This data can be found in model-driven applications by navigating to Settings and choosing the Plug-in Trace Log tile.
Reference: https://www.sherweb.com/blog/dynamics-365/audits-dynamics-365/ https://docs.microsoft.com/en-us/powerapps/developer/data-platform/logging-tracing
You are designing a self-service portal for a company.
The portal must meet the following requirements:
✑ Customers must be able to submit and review cases.
✑ Customers must be able to chat with service representatives in near real time.
Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns.
You need to recommend solutions for the company that do not require custom development.
Which three apps or services should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Dynamics 365 Field Service
B. Dynamics 365 Customer Service
C. Omnichannel for Customer Service
D. Customer Insights
E. Customer self-service portal
Suggested Answer: BCE
B: Use Dynamics 365 Customer Service to:
✑ Track customer issues through cases
✑ Record all interactions related to a case
✑ Share information in the knowledge base
✑ Create queues and route cases to the right channels
C: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
E: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view the progress of their cases, and provide feedback.
Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service
Automation).
Reference: https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://docs.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget-portal
A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
✑ Handle multiple customer interactions at once
✑ Ensure that users can access information from several business applications.
✑ Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
✑ Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?
A. Omnichannel for Customer Service
B. Live Assist for Microsoft Dynamics 365 Powered by CafeX
C. LinkedIn connector
D. Unified Service Desk
Suggested Answer: A
Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.
Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like KB integration, search, and case creation to ensure agents are effective.
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel
HOTSPOT -
You are designing a Microsoft Power Platform solution for a national repair service. The service has a 24-hour call center for customers to call and schedule repairs.
The solution dispatches a technician to troubleshoot and repair customer issues. Customers sign into a customer portal to view and log information concerning the repairs. The repair service contracts with third party technicians for repair jobs.
The solution must meet the following requirements:
✑ Dispatch technicians to troubleshoot and repair customer issues.
✑ Call center must log customer issues.
✑ Third-party technicians must be able to access assigned repair service jobs.
You need to recommend an authentication strategy.
Which authentication models should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Suggested Answer:
Box 1: Azure AD and a security role.
Call center must log customer issues.
Box 2: Azure AD and a web role.
Dispatch technicians to troubleshoot and repair customer issues.
Box 3: Authenticated user and a web role
Third-party technicians must be able to access assigned repair service jobs.
Before you grant authenticated users access to table permissions or restricted pages, they must first be assigned to a web role.
Authenticated users –
Enabling the Authenticated Users Role makes it the default web role for all users. This role is commonly used to provide a predetermined access for users that aren’t associated to any other roles. Keep in mind that users can have multiple web roles, but there can only be one Authenticated Users web role for authenticated users.
Reference: https://docs.microsoft.com/en-us/power-platform/admin/database-security https://docs.microsoft.com/en-us/power-pages/security/create-web-roles
HOTSPOT -
You are conducting performance testing for a Microsoft Power Platform solution. The solution uses Power Automate cloud flows to query and synchronize data across 10 different tables based on various criteria. You make the following observations:
✑ Internet speed during testing is fast (500 Mbps).
✑ There are 50 Dynamics real-time workflows in use.
✑ There are 63 Dynamics asynchronous workflows in use.
✑ There are 76 Power Automate cloud flows in use.
You identify the following performance issues:
✑ Data changes are slow to save.
✑ Background processes often take hours to complete.
You need to recommend steps to resolve the performance issues.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
HOTSPOT
-
A company uses Dynamics 365 Field Service to manage onsite services provided by frontline workers.
The company has the following requirements:
• Onsite inspectors must be able to collaborate with remote inspectors to carry out inspections.
• Customer support teams must be able to easily manage and maintain knowledge articles based on customer questions and feedback.
You need to recommend a product that can be implemented for each requirement.
Which products should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A company wants to add an interactive checklist to a Power Platform solution to ensure that salespeople are following the same steps when qualifying leads.
You need to recommend a solution that will incorporate this checklist.
What should you recommend?
You design a Microsoft Power Platform solution for a company.
The company has an existing Azure SQL database with customer information that it wants to continue using. The company wants to share access to data that is held in Azure SQL with the following people:
• internal company employees, using built-in process functionality
• external customers to view their data
You need to recommend the appropriate components to use for the application.
Which two components should you recommend?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
DRAG DROP -
You are designing a data model for a Microsoft Power Platform solution.
The data model must meet the following requirements:
✑ When an account is assigned to a new salesperson, all opportunities that are associated with the account must be assigned to the new salesperson.
✑ When a salesperson assigns a lead to another salesperson, all phone call activities related to the lead must be assigned to the new salesperson.
You need to recommend cascading strategies for the data model.
Which cascading strategy should you recommend? To answer, drag the appropriate cascading strategies to the correct requirements. Each cascading strategy may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
HOTSPOT -
An organization is optimizing its Microsoft Power Platform solution architecture.
The optimization needs to address the following:
✑ Label names for option sets and multiselect option sets should be added as separate fields for reporting.
✑ Users complain that when a case is assigned to another user, all the activities are also assigned.
✑ Some Power BI reports based on Microsoft Dataverse data need near-real-time updating.
You need to recommend a design solution to meet these requirements.
What should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
A company uses Microsoft Power Platform and Dynamics 365 Field Service.
External workers deliver onsite service to customer locations by using the Field Service (Dynamics 365) mobile app.
You need to ensure that external users can only use the app from specific locations.
Which solution should you use?
You are assessing the capabilities of a project for a customer in the education sector.
The solution must meet the following requirements:
• Include curriculum and student management capabilities.
• Conform to on-going Microsoft platform upgrades.
• Minimize custom coding and configuration.
You need to recommend a solution.
What should you recommend?
HOTSPOT -
A multinational organization uses a single Power Platform environment. The instance hosts multiple customizations for different users in different regions.
Users in some regions complain about slow load time of the customizations.
You need to architect a solution based on the main requirement.
What should you recommend? To answer, select the appropriate option in the answer area,
NOTE: Each correct selection is worth one point.
Hot Area:
Suggested Answer:
Box 1: Single multi-geo instance
Multi-Geo is a Power BI Premium feature that helps multinational customers address regional, industry-specific, or organizational data residency requirements. As a Power BI Premium customer, you can deploy content to datacenters in regions other than the home region of the Power BI tenant.
Box 2: Multiple instances in different regions; Power BI for reporting
Box 3: Single instance; use Microsoft Azure Traffic Manager where needed
Azure Traffic Manager is a DNS-based traffic load balancer. This service allows you to distribute traffic to your public facing applications across the global Azure regions. Traffic Manager also provides your public endpoints with high availability and quick responsiveness.
Reference: https://docs.microsoft.com/en-us/power-bi/admin/service-admin-premium-multi-geo https://docs.microsoft.com/en-us/azure/traffic-manager/traffic-manager-overview
DRAG DROP
-
A company has a call center that manages customer-related issues.
The company has the following customer experience improvement requirements:
• Simulate a human conversation with a customer by providing a chat interface.
• Ensure the initial conversation is passed to a live agent upon escalation.
You need to recommend a solution for each requirement.
Which solutions should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You are designing a Microsoft Power Platform solution.
The solution requires Microsoft Power Platform components and custom coding.
You need to describe the benefits of using Microsoft AppSource.
Which are three benefits of AppSource? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. App uptime of at least 99.9 percent
B. Azure Active Directory federated single sign-on (AAD federated SSO)
C. Microsoft standardized license agreement and privacy policy
D. Reduced coding efforts because anyone can publish in AppSource
E. Free trial before committing to any additional costs
HOTSPOT -
You are designing a Microsoft Power Platform solution for a company.
Which components should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company plans to automate the expense approval process.
Users currently enter data into an on-premises SQL Server database.
You need to allow users to submit expenses from mobile devices.
Solution: Create a canvas app for expense data entry. Install the Power Automate app in Microsoft Teams. Create a cloud flow for approval to add data to the SQL Server database.
Does the solution meet the goal?
A company plans to use Microsoft Power Platform.
The company wants to enhance the user experience of its apps. The company requires a reusable custom color picker control that can be added to model-driven app forms and canvas app screens.
You need to recommend a solution.
Which solution should you recommend?
HOTSPOT -
You need to design the quality inspection order data model.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Suggested Answer:
Box 1: Create a lookup to Dynamics 365 Field Service
Scenario: Machines are assigned serial numbers and placed in stock until they are shipped to customers.
Entity lookup: Allows technicians to choose a Dynamics 365 record. In the inspection designer interface, admins must select an entity and a field to display. For a chosen entity, the Name field and mandatory fields are the entity attributes that can be displayed in the lookup.
Box 2: Create a one-to-many relationship and set the behavior to Parental
Scenario: Inspection orders must:
✑ Allow entry of quality ratings of passed or failed for each quality metric identified for the machine being rated.
✑ Be automatically marked as failed if one inspection step rating is marked as failed.
Each inspection order can have one or many inspection steps, and each inspection step has a rating.
Note: Each pair of tables that are eligible to have a 1:N relationship can have multiple 1:N relationships between them. Yet usually only one of those relationships can be considered a parental table relationship.
Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/inspections https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-entity-relationships
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✑ Allow users to create a report that details which students are enrolled in which courses. You need to recommend a data model that will fit the school's requirements. Which logical model should you recommend? A.
B.
C.
D.
✑ Users are added to the environment Azure AD security group and are not able to access the canvas app. You need to resolve the issues. What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:
You need to recommend solutions for the company that do not require custom development. Which three apps or services should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
