MB-800 Exam Prep Free – 50 Practice Questions to Get You Ready for Exam Day
Getting ready for the MB-800 certification? Our MB-800 Exam Prep Free resource includes 50 exam-style questions designed to help you practice effectively and feel confident on test day
Effective MB-800 exam prep free is the key to success. With our free practice questions, you can:
- Get familiar with exam format and question style
- Identify which topics you’ve mastered—and which need more review
- Boost your confidence and reduce exam anxiety
Below, you will find 50 realistic MB-800 Exam Prep Free questions that cover key exam topics. These questions are designed to reflect the structure and challenge level of the actual exam, making them perfect for your study routine.
DRAG DROP - You have multiple, unpaid posted purchase invoices to reverse. Some invoices require complete reversal while others need partial reversal. You need to process credit memos from the posted purchase invoices page. Which actions should you perform? To answer, drag the appropriate action buttons to the correct requirements. Each action button may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:
DRAG DROP - A company uses Dynamics 365 Business Central. You need to create filters for ledger entries. Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:
A company has been using Dynamics 365 Business Central for many years. A new accounting manager for the company reviews the chart of accounts. The manager wants to remove some general ledger accounts. The Check G/L Account Usage field is selected in the General Ledger Setup. You need to assist with the account deletions. What is one requirement that enables deletion of a general ledger account?
A. The account cannot have a balance amount.
B. The account cannot be used in any account schedule.
C. The general ledger account is configured to allow for deletion
D. The account must have ledger entries.
DRAG DROP - A manufacturer uses Dynamics 365 Business Central. The company has the following item types: • Raw Materials • Work-in-progress (WIP) • Finished Goods Different prefixes are used for item numbers to identify these item types. The company requires the following system setup: • Use a unique number series for each item type. • No. Series must be selectable when creating manual items. • Implement automatic number assignment. You need to configure the system. In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order. NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
A company uses Dynamics 365 Business Central. You must create a general ledger account and define the general ledger account as a purchase account for general journal transactions. You need to configure the system.
A. Select Purchase as the value for the Gen. Posting Type field.
B. Assign a general product posting group that is linked to a purchase account.
C. Link combination of the general business posting group and general product posting group to a purchase account.
D. Assign a general business posting group that is linked to a purchase account.
You need to configure the system to meet the requirements for sending invoices. Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Set Email to Yes (Use Default Settings).
B. Allow Sender Substitution for SMTP Mail Setup.
C. Set Email to Yes (Prompt for Settings).
D. Assign a Document Sending Profile to the Customer where Email is set to No.
E. Apply Office Server Settings to the SMTP Mail Setup.
F. Assign a Document Sending Profile to the Customer where Email is set to Yes.
DRAG DROP - You set up a new company for a customer. The customer requires that two global dimensions be automatically checked at transaction when income statement accounts are used. You need to set up the requirements for all income statement accounts at once. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are configuring default reports and layouts in Dynamics 365 Business Central. You must add new data items to the report and change the layout associated with the default Purchase Order report. A developer creates and deploys a new report object that includes the new data items and layout. You need to configure Business Central to use the new report object as the system default when printing purchase orders. Solution: On the Custom Report Layouts page, select the new report object. Use the Update Layout function to force Business Central to use the current report design. Does the solution meet the goal?
A. Yes
B. No
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You need to transfer opening balances data into the system. Solution: Import the data by using comma-separated values (CSV) files. Does the solution meet the goal?
A. Yes
B. No
DRAG DROP - You set up a new company for a customer. The customer provides you with the chart of accounts and the preferred grouping of items, vendors, and customers. You must ensure that item posting corresponds with the grouping preferences and chart of accounts for the customer. You need to create the posting groups and setup. Which type of posting groups should you create? To answer, drag the appropriate posting group types to the correct entities. Each posting group type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:
You need to configure the system for receiving produce from the vendors. What should you do?
A. Configure an Over-Receipt code with Tolerance percentage.
B. Set up a Payment Tolerance percentage.
C. Apply a Default Deferral template.
D. Set the Dampener Quantity to a value greater than zero.
DRAG DROP - A company implements Dynamics 365 Business Central. The company must import the following opening balances into Dynamics 365 Business Central: • Item • Bank • Customer You need to implement tools to import opening balances. Which components should you use? To answer, drag the appropriate components to the correct opening balances. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
A company has been using Dynamics 365 Business Central for many years. A new accounting manager for the company reviews the chart of accounts. The manager wants to remove some general ledger accounts. The Check G/L Account Usage field is selected in the General Ledger Setup. You need to assist with the account deletions. What is one requirement that enables deletion of a general ledger account?
A. The account cannot be used in any posting groups or posting setup.
B. The general ledger account is configured to allow for deletion.
C. The general ledger account cannot allow for direct posting.
D. The general ledger account must be of the type Balance Sheet.
DRAG DROP - You are setting up new customers and items in Dynamics 365 Business Central. You need to configure the system. Which posting group should you use? To answer, drag the appropriate posting groups to the correct use cases. Each posting group may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:
You are implementing Dynamics 365 Business Central for a customer. The customer wants to manually add many similar items. You need to help the customer create copies of existing items. Which three actions must be performed? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. On the Set up Customer/Vendor/Item Templates page, create a new item template
B. Open an existing item, and then click the Save as Template action on the item card
C. On the Set Up Customer/Vendor/Item Templates page, edit the information in the newly created item template
D. On the Configuration Templates page, create a new template for item table
E. Create a new item, and then select the new template name to copy the information to the item
DRAG DROP - A company uses Dynamics 365 Business Central. A maintenance manager buys weekly cleaning supplies from a local hardware store and would like to automate purchase order entries. You need to configure the system to add a default general ledger (G/L) account to the hardware store purchase orders. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question. Background - Northwind Traders is an independent, family-owned business. The company distributes natural pet products in the Northwest region of the country/region. Products are purchased directly from manufacturers and distributed by using its own fleet of trucks. When the company started, deliveries were within a three-hour radius of the warehouse. Due to regional growth, current deliveries require drivers to stay overnight on some routes. The company plans to open a second warehouse to expand the region and eliminate overnights for route drivers. The company also plans to hire a second group of employees to run operations in this new location. The finance and accounting teams will remain in the original location. The company uses a third-party system for financials and order management. The finance department stated that the company’s fiscal year begins on July 1 and ends on June 30. The mm/dd/yyyy date format is used. As part of the expansion, the owner plans to upgrade to an ERP system and use Business Central to fulfill the company requirements and manage growth. Current environment - Orders - • Orders are emailed to customer service and manually keyed into the inventory system. Pricing and discounts - • Customer pricing is determined by the customer market type. Customer market types are Retail, Veterinarian, and Breeder. Each customer is associated with only one market type. • Vendors offer monthly promotions to customers by item, brand, or item category. • Invoices should show each customer’s base price, the discount amount, and the net price. Accounts payable - • The company wants to expand vendor payment options in the new system. Requirement - Customers - • The sales team must be able to do the following: o Quickly set up new customers with the proper settings based on customer type. o Identify customers by market type. Customer posting groups will be used to identify which market the customer belongs to. • Base price is determined by the customer market type. • The sales department should receive a warning when entering the order if a customer is over their credit limit. Sales - • Customer discounts are offered for specific time frames by item, brand, or product category. Discounts should be added to sales lines automatically. • Discounts must post to a unique general ledger (G/L) account. • The business needs to be able to track revenue by location, market, and product category dimensions. Locations 100 and 200 will be set as default dimensions on the two warehouse locations. Food, treats, toys, and supplies are the required product categories, which will be set as default dimensions on the item cards. Each customer card will have a default market dimension. • The sales manager wants to delete canceled orders and automatically archive them. Warehouse - • Orders will be fulfilled from two possible warehouse locations. • Product will be transferred between locations by using transfer orders. Sales invoices - • Invoices will be posted after delivery. • Invoices will be emailed to the customer. • The sales department must be able to quickly correct posted invoices for the following scenarios: o Posted invoices that have not been paid. o Posted invoices that have been paid. o Posted invoices created from sales orders. o Posted invoices not created from sales orders. Accounting - • The finance department requires that the company has 12 monthly accounting periods per fiscal year. • Finance department users must be able to reconcile the accounts receivable (AR) subledger to the G/L account at month end. • AR department users need the ability to settle and close invoices when customers take payment discounts after the payment discount date has passed. AR users should be allowed to accept or reject the payment tolerance. • Accounts payable (AP) department users must be able to pay vendors by electronic funds transfer (EFT) and use a payment journal batch named EFT to process payments. • When viewing G/L entries, the finance and accounting teams must be able to see debits and credits instead of a positive or negative amount. • The company needs to be able to track expenses by department and location. The departments are sales, operations, and administration. • AR must be able to correct cash application entries. Issues - Payment application - • Customers may have several stores that are responsible for their own orders and payments. • Occasionally, AR clerks mistakenly apply payments to the incorrect customer invoice. Invoicing - • When items are delivered, customers refuse the items for reasons such as damaged or wrong item. • After the invoices are posted, they must be corrected, which is time-consuming. Warehouse - • The sales department and warehouse managers must have visibility into products that are in the process of being transferred between locations. Accounts - • Customer accounts are difficult to view by market type. • The finance team does not have the ability to report revenue by customer type. Accounting - • AR users often find variances between the AR subledger and G/L account. • Customers often take the payment discount after the payment discount date has passed, leaving open invoices for small amounts. • The AP department is unable to pay vendors by EFT in the current system. • Finance and accounting team members have trouble validating postings when they use only the amounts field on G/L entries. • The finance department is unable to run financial reports by market. All revenue postings must reference a market. You need to train the sales department how to correct posted sales invoices. Which action should you use for each scenario? To answer, drag the appropriate actions to the correct scenarios. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
A company sells and services landscaping equipment. The company wants to calculate an item's sales unit price based on a flat profit rate of 20 percent. You need to adjust the item's unit price. What are two possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Create a sales job price list for the specific item.
B. Configure the unit price on the item card for the item.
C. Create a sales price list for the specific item.
D. Run the Adjust Item Costs/Prices batch job.
E. Configure the unit price by using the Suggest Item Price on Wksh feature.
DRAG DROP - The company uses Dynamics 365 Business Central. You create several dimensions that will be used to perform cost analyses. Some dimension value combinations are not allowed when posting purchase transactions. You need to set up dimension combinations. In which order should you perform the actions? To answer, move all the actions from the .list of actions and arrange them in the correct order. Select and Place:
A company uses Dynamics 365 Business Central. An accountant must post sales services in a journal by using a predefined alphanumeric sequence. The accountant is using multiple general journal batches. You need to configure invoice numbers for the journal. Which two fields should you populate? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Posting No. Series field in General Journal Templates
B. No. Series field in General Journal Batches
C. No. Series field in General Journal Templates
D. Posting No. Series field in General Journal Batches
You are implementing Dynamics 365 Business Central Online. Users must be added to Business Central for the first time. You need to add the users. Which action should you use?
A. Get New Users from Microsoft 365
B. Create a new entry on the User Setup page
C. Update Users from Microsoft 365
D. Import User Groups
A company uses Dynamics 365 Business Central. A purchaser receives a price list workbook from a vendor. You need to upload prices to the system. Which two types of price data can you load? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Unit of Measure code
B. Item No.
C. Customer price group
D. Campaign
A company uses Dynamics 365 Business Central. The company wants to print financial statements by using a cloud-based printer. You need to recommend the type of printer the customer should install. Which type of printer should you recommend?
A. Email
B. System
C. Client default
D. Server default
You are a functional consultant configuring items in Dynamics 365 Business Central. You are configuring multiple units of measure for an item that has a base unit of measure of PCS and an additional unit of measure of BOX. One BOX holds 20 PCS of an item. You need to define the relationship between the units of measure. Which value should you populate on the Item Units of Measure page for the item?
A. For the BOX unit of measure, set the Qty. per Unit of Measure to 0.05.
B. For the BOX unit of measure, set the Qty. per Unit of Measure to 20.
C. For the PCS unit of measure, set the Qty. per Unit of Measure to 0.05.
D. For the PCS unit of measure, set the Qty. per Unit of Measure to 20.
DRAG DROP - An accountant discovers inconsistencies between financial statements and balances in the chart of accounts. You suspect that the discrepancies might be a result of missing categories and subcategories. You need to ensure that the financial statements match the chart of accounts. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:
HOTSPOT - You need to create the process for salespeople. What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:
A company uses Dynamics 365 Business Central. A customer requests that the company always use their preferred shipping provider for all sales orders. You need to configure the system to meet this requirement. What should you do?
A. Select Shipping Advice
B. Define a shipping agent
C. Set up a Ship-to code
D. Designate a Responsibility center
DRAG DROP - You need to configure discounting for sales. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area. Select and Place:
DRAG DROP - A company adds a user to Microsoft 365. Existing security groups do not have the required permission sets for newly added users. You need to assign a Dynamics 365 Business Central security group and permissions to the user and the company. Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
DRAG DROP - A company uses Business Central to manage retail product pricing and discounts. The new sales pricing experience has not been enabled. The company plans to track discounts applied to sales transactions. The company has a specific price list for each customer. You need to set up item discounts separately to meet business needs. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question. Background - Northwind Traders is an independent, family-owned business. The company distributes natural pet products in the Northwest region of the country/region. Products are purchased directly from manufacturers and distributed by using its own fleet of trucks. When the company started, deliveries were within a three-hour radius of the warehouse. Due to regional growth, current deliveries require drivers to stay overnight on some routes. The company plans to open a second warehouse to expand the region and eliminate overnights for route drivers. The company also plans to hire a second group of employees to run operations in this new location. The finance and accounting teams will remain in the original location. The company uses a third-party system for financials and order management. The finance department stated that the company’s fiscal year begins on July 1 and ends on June 30. The mm/dd/yyyy date format is used. As part of the expansion, the owner plans to upgrade to an ERP system and use Business Central to fulfill the company requirements and manage growth. Current environment - Orders - • Orders are emailed to customer service and manually keyed into the inventory system. Pricing and discounts - • Customer pricing is determined by the customer market type. Customer market types are Retail, Veterinarian, and Breeder. Each customer is associated with only one market type. • Vendors offer monthly promotions to customers by item, brand, or item category. • Invoices should show each customer’s base price, the discount amount, and the net price. Accounts payable - • The company wants to expand vendor payment options in the new system. Requirement - Customers - • The sales team must be able to do the following: o Quickly set up new customers with the proper settings based on customer type. o Identify customers by market type. Customer posting groups will be used to identify which market the customer belongs to. • Base price is determined by the customer market type. • The sales department should receive a warning when entering the order if a customer is over their credit limit. Sales - • Customer discounts are offered for specific time frames by item, brand, or product category. Discounts should be added to sales lines automatically. • Discounts must post to a unique general ledger (G/L) account. • The business needs to be able to track revenue by location, market, and product category dimensions. Locations 100 and 200 will be set as default dimensions on the two warehouse locations. Food, treats, toys, and supplies are the required product categories, which will be set as default dimensions on the item cards. Each customer card will have a default market dimension. • The sales manager wants to delete canceled orders and automatically archive them. Warehouse - • Orders will be fulfilled from two possible warehouse locations. • Product will be transferred between locations by using transfer orders. Sales invoices - • Invoices will be posted after delivery. • Invoices will be emailed to the customer. • The sales department must be able to quickly correct posted invoices for the following scenarios: o Posted invoices that have not been paid. o Posted invoices that have been paid. o Posted invoices created from sales orders. o Posted invoices not created from sales orders. Accounting - • The finance department requires that the company has 12 monthly accounting periods per fiscal year. • Finance department users must be able to reconcile the accounts receivable (AR) subledger to the G/L account at month end. • AR department users need the ability to settle and close invoices when customers take payment discounts after the payment discount date has passed. AR users should be allowed to accept or reject the payment tolerance. • Accounts payable (AP) department users must be able to pay vendors by electronic funds transfer (EFT) and use a payment journal batch named EFT to process payments. • When viewing G/L entries, the finance and accounting teams must be able to see debits and credits instead of a positive or negative amount. • The company needs to be able to track expenses by department and location. The departments are sales, operations, and administration. • AR must be able to correct cash application entries. Issues - Payment application - • Customers may have several stores that are responsible for their own orders and payments. • Occasionally, AR clerks mistakenly apply payments to the incorrect customer invoice. Invoicing - • When items are delivered, customers refuse the items for reasons such as damaged or wrong item. • After the invoices are posted, they must be corrected, which is time-consuming. Warehouse - • The sales department and warehouse managers must have visibility into products that are in the process of being transferred between locations. Accounts - • Customer accounts are difficult to view by market type. • The finance team does not have the ability to report revenue by customer type. Accounting - • AR users often find variances between the AR subledger and G/L account. • Customers often take the payment discount after the payment discount date has passed, leaving open invoices for small amounts. • The AP department is unable to pay vendors by EFT in the current system. • Finance and accounting team members have trouble validating postings when they use only the amounts field on G/L entries. • The finance department is unable to run financial reports by market. All revenue postings must reference a market. You need to configure Business Central to quickly display all customers in the retail market. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
HOTSPOT - A bank is implementing Dynamics 365 Business Central. Each bank account must be configured to a unique G/L Account. You need to set up the first bank account. How should you configure the system? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:
You need to set up payment terms for buying groups. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Set up payment terms with a value of CM+20D for the due date calculation.
B. Assign the payment terms to the customer price group.
C. Assign the payment terms to the customer.
D. Assign the payment terms to the customer posting group.
E. Set up payment terms with a value of D20 for the due date calculation.
HOTSPOT - A client plans to implement Dynamics 365 Business Central. You need to configure the system. Which value posting type should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
You are setting up a new company for a customer. The customer wants to sell items in boxes and pallets, but refer to the items as pieces. Each box contains 12 pieces. Each pallet contains 144 pieces. You need to assign the unit of measures to items. How should you assign the unit of measures?
A. Create Box as a base unit of measure. Add Pieces as an item unit of measure with the quantity per unit set to 0.08333.
B. Create Pieces as an item unit of measure with a quantity per unit of measure set to 1.
C. Create Pieces as a base unit of measure. Add Box as an item unit of measure with the quantity per unit set to 12.
D. Create Pallet as a base unit of measure. Add Box as an item unit of measure with the quantity per unit set to 0.08333.
You are implementing Dynamics 365 Business Central. You create items for infinite items such as water, electricity, and natural gas that are used in manufacturing processes. You need to set up the items. Which item type should you use for infinite items?
A. Resource
B. Inventory
C. Service
D. Non-Inventory
A company recently implemented Business Central. The company uses Teams extensively for day-to-day collaboration. The company finance manager must be able to search for contacts and share Business Central records in Teams. You need to install the Business Central app in Teams. What should you do first?
A. Select the Share action on Attachment Documents in Business Central.
B. Search for Teams App Centralized Deployment in Business Central.
C. Add a Planner tab to a team channel.
D. Manage apps in the Business Central admin center.
HOTSPOT - A furniture manufacturing company is creating new items in Dynamics 365 Business Central. The company currently searches for the products by material, color, and size. You must expand the search capabilities for the items. Not all the items will have the same searchable characteristics. Some new search characteristics may need to be added. You need to configure the system to automatically recommend additional search criteria for items. Which features should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:
A company uses Dynamics 365 Business Central. A vendor delivers items within one week after the company orders the items. The vendor ships the items by using a train. You need to configure the vendor card.
A. Base calendar code
B. Lead time calculation
C. Location code
D. Shipment method code
HOTSPOT - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question. Background - Northwind Traders is an independent, family-owned business. The company distributes natural pet products in the Northwest region of the country/region. Products are purchased directly from manufacturers and distributed by using its own fleet of trucks. When the company started, deliveries were within a three-hour radius of the warehouse. Due to regional growth, current deliveries require drivers to stay overnight on some routes. The company plans to open a second warehouse to expand the region and eliminate overnights for route drivers. The company also plans to hire a second group of employees to run operations in this new location. The finance and accounting teams will remain in the original location. The company uses a third-party system for financials and order management. The finance department stated that the company’s fiscal year begins on July 1 and ends on June 30. The mm/dd/yyyy date format is used. As part of the expansion, the owner plans to upgrade to an ERP system and use Business Central to fulfill the company requirements and manage growth. Current environment - Orders - • Orders are emailed to customer service and manually keyed into the inventory system. Pricing and discounts - • Customer pricing is determined by the customer market type. Customer market types are Retail, Veterinarian, and Breeder. Each customer is associated with only one market type. • Vendors offer monthly promotions to customers by item, brand, or item category. • Invoices should show each customer’s base price, the discount amount, and the net price. Accounts payable - • The company wants to expand vendor payment options in the new system. Requirement - Customers - • The sales team must be able to do the following: o Quickly set up new customers with the proper settings based on customer type. o Identify customers by market type. Customer posting groups will be used to identify which market the customer belongs to. • Base price is determined by the customer market type. • The sales department should receive a warning when entering the order if a customer is over their credit limit. Sales - • Customer discounts are offered for specific time frames by item, brand, or product category. Discounts should be added to sales lines automatically. • Discounts must post to a unique general ledger (G/L) account. • The business needs to be able to track revenue by location, market, and product category dimensions. Locations 100 and 200 will be set as default dimensions on the two warehouse locations. Food, treats, toys, and supplies are the required product categories, which will be set as default dimensions on the item cards. Each customer card will have a default market dimension. • The sales manager wants to delete canceled orders and automatically archive them. Warehouse - • Orders will be fulfilled from two possible warehouse locations. • Product will be transferred between locations by using transfer orders. Sales invoices - • Invoices will be posted after delivery. • Invoices will be emailed to the customer. • The sales department must be able to quickly correct posted invoices for the following scenarios: o Posted invoices that have not been paid. o Posted invoices that have been paid. o Posted invoices created from sales orders. o Posted invoices not created from sales orders. Accounting - • The finance department requires that the company has 12 monthly accounting periods per fiscal year. • Finance department users must be able to reconcile the accounts receivable (AR) subledger to the G/L account at month end. • AR department users need the ability to settle and close invoices when customers take payment discounts after the payment discount date has passed. AR users should be allowed to accept or reject the payment tolerance. • Accounts payable (AP) department users must be able to pay vendors by electronic funds transfer (EFT) and use a payment journal batch named EFT to process payments. • When viewing G/L entries, the finance and accounting teams must be able to see debits and credits instead of a positive or negative amount. • The company needs to be able to track expenses by department and location. The departments are sales, operations, and administration. • AR must be able to correct cash application entries. Issues - Payment application - • Customers may have several stores that are responsible for their own orders and payments. • Occasionally, AR clerks mistakenly apply payments to the incorrect customer invoice. Invoicing - • When items are delivered, customers refuse the items for reasons such as damaged or wrong item. • After the invoices are posted, they must be corrected, which is time-consuming. Warehouse - • The sales department and warehouse managers must have visibility into products that are in the process of being transferred between locations. Accounts - • Customer accounts are difficult to view by market type. • The finance team does not have the ability to report revenue by customer type. Accounting - • AR users often find variances between the AR subledger and G/L account. • Customers often take the payment discount after the payment discount date has passed, leaving open invoices for small amounts. • The AP department is unable to pay vendors by EFT in the current system. • Finance and accounting team members have trouble validating postings when they use only the amounts field on G/L entries. • The finance department is unable to run financial reports by market. All revenue postings must reference a market. You need to configure retail store customer cards to track revenue by market. Which configuration should you use? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.
HOTSPOT - A company uses Dynamics 365 Business Central. The company wants to automate sales credit memo processing. You need to configure the system to meet the requirements. What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:
You need to configure Dynamics 365 Business Central to allow for receipt of quantities of items greater than the quantity ordered. What are two possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Configure a maximum order quantity for the item
B. Configure a maximum inventory level for the item
C. Set up and select an over-receipt code in the item record
D. Set up and select an over-receipt code in the vendor record
A company uses Dynamics 365 Business Central. The company performs an annual review of customer prices and determines that sales prices must rise by 10% for the coming year. You need to adjust the prices. What should you do?
A. Use the action Copy Prices.
B. Use the action Suggest Item Price on Worksheet.
C. Implement price changes to the sales price worksheet.
D. Manually add new lines to the Sales Lines Discount page.
DRAG DROP - You are setting up a new company for a customer. The customer wants to understand the structure of the elements involved in inventory posting. You need to describe the relationship between elements in a basic inventory setup. What is the hierarchical order of the elements included in inventory posting beginning with the master data? To answer, move the appropriate three entities from the list of actions to the answer area and arrange them in the correct order. Select and Place:
You are creating payment terms. A company processes standard vendor payments on the seventh day of the next month. You need to set up payment terms for the vendor. Which date formula should you use?
A. 37D
B. 1M+7D
C. 1M+6D
D. CM+7D
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You need to transfer opening balances data into the system. Solution: Transfer balances by using the Copy Company function. Does the solution meet the goal?
A. Yes
B. No
DRAG DROP - You set up a new company for a customer. The customer provides you with a Microsoft Excel file that contains master data. You need to import the master data by using configuration packages. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:
DRAG DROP - You need to configure the purchase order process for the company. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:
HOTSPOT - A company uses Dynamics 365 Business Central. The company requires the following discount setup: • The system must calculate the discounts given on individual items that are sold. • The system must post the discounts to a specific general ledger account. You need to configure the system. Which settings should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
You need to set up units of measure for an item to meet the requirements. What are two possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Set a Unit of Measure for case to a Qty. of 10.
B. Set a Qty. per Unit of Measure to 1 in the Item Units of Measure table.
C. Set a Unit of Measure for case to a Qty. of 1.
D. Add a Code and Description to the Units of Measure table.
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