HOTSPOT -
You are a Dynamics 365 Sales system customizer.
You need to create Product Bundles and Product Families.
What should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

A company uses Dynamics 365 Sales.
You need to email a quote to a customer.
Which user interface option should you use?

A. Assign

B. Share

C. Form Editor

D. Print Quote for Customer

DRAG DROP
-
A company uses Dynamics 365 Sales.
Users encounter the following issues when they try to use some views:
•	The search results view does not display the expected columns.
•	The view for a related table does not have the required columns.
You need to alter the views for each issue.
Which views should you update? To answer, drag the appropriate views to the correct issues. Each view may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
 

You need to determine the cause of the issue with desktop users and business cards.
What is the cause of the issue?

A. The field needs to be added to the form

B. Show image on the form is not selected in Form Properties

C. The users do not have the appropriate permissions

D. A business rule needs to be set up to show the field

E. The AI Builder Business Card control needs to be configured for the field on the form

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You configure forecasts for a clothing manufacturer.
A salesperson updates an opportunity and wants to refresh the forecast.
You need to show the salesperson how to refresh the forecast.
Proposed solution: Update the roll-up recurrence frequency.
Does the solution meet the goal?

A. Yes

B. No

You are creating a pricing list in Dynamics 365 Sales.
All prices must end in $.98.
You need to select the function that establishes this pricing requirement.
What should you use?

A. Rounding Amount

B. Percentage

C. Pricing Method

D. Rounding Policy

A company uses Dynamics 365 for Sales.
You must track a competitor to help your company win a sale.
You need to associate the competitor with a Dynamics 365 entity.
To which type of entity can you associate the competitor?

A. Opportunity

B. Lead

C. Account

D. Contacts

You are a system customizer in Dynamics 365 Sales.
You need to set up product families.
Which option is available?

A. Change product properties on a published product.

B. Change the data type of an existing product property.

C. Set one product as a parent to another product.

D. Add the product to only one product family.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A customer recently visited one of your retail outlets. You created an opportunity for the customer for a large purchase.
The customer is now ready to complete the purchase.
You need to create a quote from the opportunity.
Solution: Convert the Opportunity to a quote.
Does the solution meet the goal?

A. Yes

B. No

A company uses Dynamics 365 for Sales to analyze their competitive wins and losses data.
Sales staff close lost opportunities and enter the Actual Revenue, Closed Date, Competitor, and the reason for the loss.
You need to create a dashboard that provides information related to the last 30 days of opportunities closed as lost.
Which entity should you use?

A. Opportunity Close

B. Opportunity

C. Competitor

D. Opportunity Line

DRAG DROP -
You use Dynamics 365 Sales.
You are in stage two of a business process flow that has five stages.
You need to use multiple business process flows.
Which actions should you perform? To answer, drag the appropriate actions to the correct scenarios. Each action may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

A company uses Dynamics 365 Sales.
You are setting up the product catalog for customers. Pricing must be set up as follows:
•	1 can = $5.00
•	6 cans = $28.00
•	1 case = $100.00
Partial orders are allowed. A customer wants to buy 2.5 cases of a product. The customer receives a system error when trying to enter the quantity.
You need to resolve the issue.
What should you modify?

A. Amount

B. Discount List

C. Price List

D. Quantity Selling Option

HOTSPOT -
You are a Dynamics 365 Sales consultant for a food service company. The company caters for client companies.
The company wants to set up a product bundle so that the sales staff does not forget items when they create an opportunity.
The lunch bundle is created at $200.00. It will include the following.
 
You need to explain how the sales staff should manage the product bundle in the opportunity.
What should they do for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
You use opportunities with products and price lists in Dynamics 365 for Sales.
You need to add products than exist in PriceListA and PriceListB to an opportunity.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

DRAG DROP -
You need to choose which product's solution fits the analysis needed.
Which solutions should you use? To answer, drag the appropriate solutions to the correct analyses. Each solution may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

HOTSPOT
-
A company uses Dynamics 365 Sales. The company wants qualified leads to create duplicate accounts and contacts. The company does not want to use currently available accounts or contacts because the accounts and contacts are owned by different organizational units.
You are training a new sales representative on qualifying leads. The new sales representative is unable to perform the following activities:
• Create a new account or a new contact when one already exists.
• Find notes after a lead is qualified to show the manager what was done with that account.
You need to recommend a solution.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
 

SIMULATION -
Please wait while the virtual machine loads. Once loaded, you may proceed to the lab section. This may take a few minutes, and the wait time will not be deducted from your overall test time.
When the Next button is available, click it to access the lab section. In this section, you will perform a set of tasks in a live environment. While most functionality will be available to you as it would be in a live environment, some functionality (e.g., copy and paste, ability to navigate to external websites) will not be possible by design.
Scoring is based on the outcome of performing the tasks stated in the lab. In other words, it doesn't matter how you accomplish the task, if you successfully perform it, you will earn credit for that task.
Labs are not timed separately, and this exam may have more than one lab that you must complete. You can use as much time as you would like to complete each lab. But, you should manage your time appropriately to ensure that you are able to complete the lab(s) and all other sections of the exam in the time provided.
Please note that once you submit your work by clicking the Next button within a lab, you will NOT be able to return to the lab.
You need to create a new opportunity record that contains the following information:
✑ Topic: New window installation
✑ Contact: Jay Orth
✑ Account: Fabrikam West
✑ Purchase timeframe: This quarter
✑ Estimated budget: $6,400.00
To complete this task, sign in to the Dynamics 365 portal.

HOTSPOT -
You are a Dynamics 365 for Sales administrator.
You create the following flow.
 
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
A sales manager needs to set up goals in Dynamics 365 Sales for salespeople.
The measurement of goals must be based on the total deal amount upon closing an opportunity.
The fiscal year for the goals must be based on the calendar year.
You need to create the rollup query for the goal metrics.
Which options should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
A company sells telephones. The company has a list of telephone colors that customers can choose.
For one month, the company wants to sell a red phone at a special price.
You need to set up the red phone for the sales team.
How should you configure the product and price list items? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You have opportunities that have values in multiple currencies. The currency exchange rate automatically updates.
You need to ensure that currency values are accurately reported.
When is the new currency exchange rate applied to the opportunity records?

A. when a change is made to a currency field

B. when a user opens the opportunity record

C. when a user manually recalculates opportunity

D. when the calculate rollup field system job for the msdyn_projectteam entity runs

You are creating orders from quotes in Dynamics 365.
In some circumstances, customers no longer require an order. In other circumstances, your company delivers the order.
You need to ensure that closed orders use existing functionality to reflect the circumstances.
Which two methods of closing an order are available out of the box? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Cancel

B. Activate

C. Accept

D. Fulfill

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company plans to move their headquarters from the United States to Europe.
You need to round all currency values to four decimal places and display the correct currency symbol.
Solution: Change the currency decimal precision and currency display options.
Does the solution meet the goal?

A. Yes

B. No

You are the Dynamics 365 administrator for a group of financial advisors.
Advisors must use one business process flow to guide them through the standard lead to invoice process.
Each entity has the following number of stages and steps:
 
You need to modify the business process flow to make it valid.
What should you reduce?

A. number of entities

B. total number of stages

C. total number of steps

D. number of steps per stages

You are working in Dynamics 365 Sales. You turn on the visibility of the Dynamics 365 Sales records in the channel.
A user working with leads is unable to pin the view into Microsoft Teams.
You need to identify the issue.
What should you do?

A. Add users to the Teams channel.

B. Add users to the correct security role.

C. Enable the External links within Teams option.

D. Enable the Turn on Enhanced Microsoft Teams integration option.

E. Disable the Turn on the linking of Dynamics 365 records to Microsoft Teams channels option.

DRAG DROP
-
A company is using Dynamics 365 Sales Premium with LinkedIn Sales Navigator.
You must configure the following process steps:
•	Set up a meeting and notify the manager if a quote is sent for over a million dollars.
•	Enable the salesperson to view LinkedIn customer profiles and manually add info to records without leaving the view.
•	Ensure that the sequence is added to existing quotes.
You need to enforce this process.
Which feature should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
 

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You configure forecasts for a clothing manufacturer.
A salesperson updates an opportunity and wants to refresh the forecast.
You need to show the salesperson how to refresh the forecast.
Proposed solution: Update the Opportunity Forecast Category Mapping process.
Does the solution meet the goal?

A. Yes

B. No

DRAG DROP -
You are implementing Dynamics 365 Sales for a company.
The company wants to use features that do the following:
✑ Provide a salesperson with up-to-date information on email, meetings, and more in Dynamics 365.
✑ Retrieve information from emails about customers in Microsoft Dataverse without manual data entry.
✑ Track read receipts to customers in Dataverse.
You need to configure the correct component.
What should you configure? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You configure forecasts for a clothing manufacturer.
A salesperson updates an opportunity and wants to refresh the forecast.
You need to show the salesperson how to refresh the forecast.
Proposed solution: Recalculate the opportunity.
Does the solution meet the goal?

A. Yes

B. No

HOTSPOT -
You use Dynamics 365 for Sales system customizer.
You need to create product kits and bundles.
What should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study -
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background -
Contoso, Ltd. is an appliance company that sells appliances to various regions. The company uses First Up Consultants, an external sales company, to manage opportunities in areas where they do not have salespeople. The First Up Consultants personnel do not have Dynamics 365 Sales licenses. The internal sales team generates about 500 tradeshow leads per month.
Contoso, Ltd. uses Dynamics 365 Sales with no additional features enabled. The company currently uses only custom forms and the Sales Hub app.
The company recently hired a sales manager. The sales manager plans to improve processes and must keep costs as low as possible. A hands-off approach means the sales manager will view information in Dynamics 365 Sales but will not add entries. The sales manager identified the following areas that require major improvement:
•	Leads process
•	Opportunity process
•	Marketing process
•	General company collaboration and communication
Lead Process -
•	Leads created at the head office must be automatically distributed to salespeople in a cyclical order. Tradeshow leads are created by salespeople and do not need to be redistributed.
•	Lead assignments are often delayed because other tasks become a priority.
•	To help prioritize tasks, the salespeople require the Up Next widget for the Lead form.
•	The salespeople require a task that reminds them to call the lead one week after the tradeshow.
•	The salespeople are excellent at meeting leads at tradeshows. One day after the tradeshow, they manually send a follow up email, but that is often where the communication stops.
•	Salespeople often forget to track customer emails to their leads when they are in Microsoft Outlook.
Opportunity Process -
•	The contracts team must review all contracts uploaded in Dynamics 365 Sales for opportunities, but they do not have access to Dynamics 365 Sales.
•	Opportunities are often transferred to different child or parent accounts, so contracts should not be filed by account.
•	First Up Consultants must track the progress of the opportunity in Dynamics 365 Sales.
Marketing Process -
•	Pop-up sale
o	A sales administrator must offer a one-time pop-up sale to local customers to remove damaged appliances from inventory. o	Pop-up sale emails must only go to a manually selected group of contacts. No reporting is required. Minimal set up is required.
•	Tradeshow
o	The sales administrator must send marketing materials to specific leads collected from the tradeshow when the tradeshow ends. The sales administrator must manually select the leads from all the leads collected.
•	Flyers
o	The sales administrator must send a quarterly sales flyer to leads in the local area. These leads are collected from the website. The leads must be automatically added or removed throughout the quarter.
General Issues -
•	Salespeople often travel to visit customers. Currently, the salespeople connect to Dynamics 365 Sales through a browser on their phones. The Dynamics 365 Sales forms are often small and difficult to use.
•	The salespeople require availability of the following features on their phone: o	Receive an alert that notifies them of a new lead assignment even when they are not using Dynamics 365 Sales. o	View all meetings and appointments from Outlook and Dynamics 365 Sales in one view. o	Generate a SQL Server Reporting Services (SSRS) quote for a customer.
•	Salespeople require emails to appear on Dynamics 365 Sales records so they can associate the email to the record without needing to navigate to another app.
•	A new salesperson can open records but cannot access the app. The salesperson has been granted the same app access as all other salespeople.
You need to help the salespeople track their emails.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Enable server-side synchronization.

B. Add the Dynamics 365 App for Outlook security role to the user.

C. Enable email engagement.

D. Turn on auto capture.

E. Add the Dynamics 365 App for Outlook to the salesperson.

F. Approve the salesperson’s email address.

HOTSPOT -
You need to configure the credit and reference screening playbook to meet the requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

DRAG DROP
-
A company is evaluating Dynamics 365 Sales licenses.
The sales manager wants the following features:
•	knowledge management
•	sequence designer
•	predictive forecasting
You need to recommend sales plans that provide the full feature capabilities in the most cost-effective manner.
Which sales plans should you recommend? To answer, drag the appropriate sales plans to the correct features. Each sales plan may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
 

HOTSPOT
-
You implemented Dynamics 365 Sales for a company.
Users experience the following issues:
•	Salespeople can display a view of all accounts. The account phone number column, which is the last column, displays only the header with no data.
•	The company creates a system view named Salesperson customer for last 90 days. This view is unavailable for the salespeople.
You need to resolve the issues.
What should you do?  To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
 

HOTSPOT -
You use Dynamics 365 for Sales.
You need to add products to an opportunity.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

DRAG DROP
-
You are setting up the product catalog in Dynamics 365 Sales.
The following promotions must be set up in the product catalog:
•	Customers receive a free mug with the purchase of one can of soda.
•	Customers receive a five percent price decrease on the purchase of 12 cases of soda.
•	Soda has various prices based on whether the purchase is for one can, one six-pack, or a case.
You need to choose which feature to set up in the product catalog.
Which feature should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all.
 

A company uses Dynamics 365 for Sales. The company has not made changes to any of the default security roles.
You need to ensure that users can assign salespeople to sales territories.
Which security role can you use?

A. Marketing Professional

B. Sales Person

C. Delegate

D. CEO ג€” Business Manager

A company plans to close early on the last day of the month for an employee celebration.
You need to configure Dynamics 365 to prevent scheduling of sales support resources for that day.
Which feature should you use?

A. Events

B. Business closure

C. Fiscal calendar

D. Time off request

DRAG DROP -
You manage Dynamics 365 Sales. You have a sales territory named SalesTerritoryA, which has an associated manager.
You need to create a new sales territory named SalesTerritoryB and assign the SalesTerritoryA manager to SalesTerritoryB.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Select and Place:
 

HOTSPOT -
You need to implement sales lost to competitors.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

A sales manager creates a view for leads in the manager’s region. The view displays only 25 records per page.
The sales manager wants the view to display 100 records per page.
You need to recommend a solution for the sales manager.
What should you recommend?

A. Update system settings.

B. Create a personal view.

C. Create a public view.

D. Update personalization settings.

DRAG DROP
-
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
-
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
-
Contoso, Ltd. is an appliance company that sells appliances to various regions. The company uses First Up Consultants, an external sales company, to manage opportunities in areas where they do not have salespeople. The First Up Consultants personnel do not have Dynamics 365 Sales licenses. The internal sales team generates about 500 tradeshow leads per month.
Contoso, Ltd. uses Dynamics 365 Sales with no additional features enabled. The company currently uses only custom forms and the Sales Hub app.
The company recently hired a sales manager. The sales manager plans to improve processes and must keep costs as low as possible. A hands-off approach means the sales manager will view information in Dynamics 365 Sales but will not add entries. The sales manager identified the following areas that require major improvement:
•	Leads process
•	Opportunity process
•	Marketing process
•	General company collaboration and communication
Lead Process
-
•	Leads created at the head office must be automatically distributed to salespeople in a cyclical order. Tradeshow leads are created by salespeople and do not need to be redistributed.
•	Lead assignments are often delayed because other tasks become a priority.
•	To help prioritize tasks, the salespeople require the Up Next widget for the Lead form.
•	The salespeople require a task that reminds them to call the lead one week after the tradeshow.
•	The salespeople are excellent at meeting leads at tradeshows. One day after the tradeshow, they manually send a follow up email, but that is often where the communication stops.
•	Salespeople often forget to track customer emails to their leads when they are in Microsoft Outlook.
Opportunity Process
-
•	The contracts team must review all contracts uploaded in Dynamics 365 Sales for opportunities, but they do not have access to Dynamics 365 Sales.
•	Opportunities are often transferred to different child or parent accounts, so contracts should not be filed by account.
•	First Up Consultants must track the progress of the opportunity in Dynamics 365 Sales.
Marketing Process
-
•	Pop-up sale
o	A sales administrator must offer a one-time pop-up sale to local customers to remove damaged appliances from inventory.
o	Pop-up sale emails must only go to a manually selected group of contacts. No reporting is required. Minimal set up is required.
•	Tradeshow
o	The sales administrator must send marketing materials to specific leads collected from the tradeshow when the tradeshow ends. The sales administrator must manually select the leads from all the leads collected.
•	Flyers
o	The sales administrator must send a quarterly sales flyer to leads in the local area. These leads are collected from the website. The leads must be automatically added or removed throughout the quarter.
General Issues
-
•	Salespeople often travel to visit customers. Currently, the salespeople connect to Dynamics 365 Sales through a browser on their phones. The Dynamics 365 Sales forms are often small and difficult to use.
•	The salespeople require availability of the following features on their phone:
o	Receive an alert that notifies them of a new lead assignment even when they are not using Dynamics 365 Sales.
o	View all meetings and appointments from Outlook and Dynamics 365 Sales in one view.
o	Generate a SQL Server Reporting Services (SSRS) quote for a customer.
•	Salespeople require emails to appear on Dynamics 365 Sales records so they can associate the email to the record without needing to navigate to another app.
•	A new salesperson can open records but cannot access the app. The salesperson has been granted the same app access as all other salespeople.
You need to configure the system for the contracts team.
Which three actions should you perform in sequence?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
 

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You use business process flows for all Dynamics 365 opportunities.
Some opportunities are closed before business process flow durations are calculated.
You need to ensure that business process flow duration values are calculated.
Solution: Change the opportunity to an inactive state.
Does the solution meet the goal?

A. Yes

B. No

You are updating a price list item in Dynamics 365 Sales.
You need to manually enter the price of a product for a price list item.
Which pricing method should you use?

A. Percent of List

B. Percent Markup – Current Cost

C. Percent Margin – Standard Cost

D. Currency Amount

You work for a company using Dynamics 365 for Sales.
When customers call the company, they must provide their quote number. Customers report that quote numbers are too long.
You need to shorten quote numbers to the minimum possible length.
What should you do?

A. Change the field type from auto number to decimal number

B. Reduce the auto number prefix to one character

C. Reduce the suffix length to four characters

D. Ensure that the prefix setting is read-only

A company uses Dynamics 365 Sales.
You need to add an email activity to both a contact and its corresponding account without setting the Regarding field.
Where should you add the email activity?

A. Dynamics 365 App for Outlook

B. Quick Create form

C. Account record only

D. Contact record only

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 Sales system administrator.
The sales team wants to use automated conversation starters.
You need to ensure that the controls are available to developers.
Solution: Remove any subscriptions associated with Microsoft Relationship Sales and disable JavaScript.
Does the solution meet the goal?

A. Yes

B. No

You are a Dynamics 365 Sales administrator for a car dealership. You create a custom Service entity.
Salespeople must be able to see all related appointments in the timeline. A salesperson creates an appointment but is unable to see any Service records available in the Regarding field. Salespeople have permission to view service record.
You need to ensure that the salesperson is able to connect the appointment to the service.
What should you do?

A. Create a connection to the Service record.

B. Add a timeline to the Service form.

C. Enable activities on the Service entity.

D. Assign privileges to Activities.

A battery manufacturer wants to sell their batteries in boxes of 12 and cases of 24 boxes.
You need to set up a unit group so that the manufacturer can sell different quantities.
What should you create first?

A. related unit

B. unit of measure

C. primary unit

D. base unit

DRAG DROP -
You use products with properties for your opportunities in Dynamics 365.
You are adding a new product to your product catalog.
You need to create the product with a new set of properties.
Which three product catalog components should you configure in sequence? To answer, move the appropriate components from the list of components to the answer area and arrange them in the correct order.
Select and Place: