Ursa Major Solar (UMS) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal.
Which standard component can UMS leverage if it elects to use Partner Central template?

A. Lead Inbox

B. Lead Flow

C. Lead Selector

D. Lead Distribution

Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO’s staff and other researchers on their research work.
Which user visibility setting needs to be enabled at a minimum?

A. Guest User Visibility

B. Portal User Visibility

C. None

D. Site User Visibility

Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?

A. CK should provision and activate CDN in those regions where traffic is high.

B. CK should provision and activate CDN in those regions where traffic is low.

C. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

D. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality should UMS use to accomplish this?

A. Audience Targeting

B. Permission Sets

C. Sharing Rules

D. CSS Overrides

DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.
Which license type meets this requirement?

A. Partner Community

B. Customer Community Plus

C. Channel Account

D. Customer Community

Ursa Major Solar would like to make an external user a Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be a Site Moderator? (Choose two.)

A. Manage Setup

B. Access Experience Management

C. Access Sharing Sets

D. Manage Experiences

Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How should the administrator limit the fields available in the customer portal?

A. Utilize the Developer Console with coding to hide unwanted fields.

B. Utilize CSS overrides to hide unwanted fields.

C. Create a page variation for the customer portal to hide unwanted fields.

D. Use Field-Level Security to remove access to the unwanted fields.

Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK’s clients want an easy and cost effective way to set up a site and gather their customers’ communication preferences.
How should CK help compile these preferences?

A. Use the standard Preferences Chatbot to gather the preferences.

B. Create a Lightning Bolt solution that already includes all the preferences.

C. Build a Service Console to gather the preferences.

D. Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience Cloud site?

A. Create a flow for customers to fill out before initiating Chat.

B. Create a pre-chat form to fill out before initiating Chat.

C. Deploy a unique chat per topic.

D. Enable Chat for only authenticated users and pass the user’s information on hidden fields.

Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A. Sharing Map and custom permission set

B. Sharing Set

C. Case co-ownership using Super User access

D. OWD and Apex Sharing

Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS’s Implementation team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access? (Choose two.)

A. Only person accounts can be created as partner users.

B. Only business accounts can be created as partner users.

C. Assign Customer Community Plus license to partner users.

D. Assign Partner Community license to partner users.

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?

A. Customer Community Plus

B. Customer Community

C. Customer Identity

D. Partner Community

Get Cloudy Consulting wants to leverage ExperienceBundle for making updates to its Experience Cloud site.
What are the two key features of ExperienceBundle? (Choose two.)

A. ExperienceBundle allows us to programmatically edit any site in the org.

B. ExperienceBundle provides editable site metadata in a human-readable format.

C. ExperienceBundle enables creating Experience Cloud sites across orgs.

D. ExperienceBundle allows us to programmatically edit any site built using Experience Builder.

An Experience site is built in an Unlimited org. Some of the pages within the site are exposed to guest users.
How many page views are allowed per month?

A. 1 million

B. 100,000

C. 500,000

D. 5 million

Which three considerations should be made when using Criteria-Based Audiences? (Choose three.)

A. Components in the template header and footer sections cannot be assigned to an audience.

B. Up to 2,000 audiences can be created.

C. Domain criteria are not available in sandbox or Developer Edition orgs.

D. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.

E. Record Type criteria cannot be assigned to a component.

Universal Containers (UC) works with a large retailer network. UC wants these retailers to start registering deals and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?

A. Partner Community Plus

B. Commerce Portal

C. Partner Community

D. Platform Portal

Ursa Major Solar (UMS) wants to streamline back-end processes and workflows for its employees. UMS recently learned about Lightning Bolt solutions for employees at a world tour event.
Where should UMS look for potential Lightning Bolt solutions?

A. Salesforce Connect

B. Salesforce Accelerator Catalog

C. Salesforce Accelerator Directory

D. Salesforce AppExchange

Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience Cloud sites.
What should UC do to accomplish this?

A. Reference a shared Bootstrap CSS file in all of the sites.

B. Create a custom template to apply to all Experience Cloud sites.

C. Create a custom theme to apply to all Experience Cloud sites.

D. Send the style guide to site managers to implement.

What are two ways a question can be escalated to a case? (Choose two.)

A. Manually by a moderator selecting “Escalate to Case” in the feed

B. Automatically via Case Assignment Rules

C. Automatically via Process Builder by meeting specified criteria

D. Manually by users commenting “Escalate”

Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?

A. Build Your Own

B. Help Center

C. Microsite

D. Account Portal

Universal Containers (UC) has a business model that involves B2C as well as B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A. Create a digital experience for B2C customers and add B2B customers to the internal CRM app to work with internal employees.

B. Create a digital experience for B2C customers, a partner portal for B2B customers, and use the internal CRM org for employees.

C. Create a single digital experience for B2C customers, B2B customers, and employees.

D. Create a digital experience for B2C customers and employees, and another one for B2B customers and employees.

Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports. Users will not be registering deals or participating in any other sales activity.
Which external user license meets these requirements?

A. Authenticated Service Site User

B. External Community Plus

C. External Identity

D. Customer Community Plus

Cloud Kicks (CK) uses SSO (Single Sign-On) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.
What is a potential impact of changing the Salesforce CDN?

A. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.

B. Changing the Salesforce CDN Impacts definitions of all Lightning Web Components used in public pages.

C. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

D. Changing the Salesforce CDN overwrites LDS defaults.

Which two statements regarding data categories are true? (Choose two.)

A. When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included.

B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

C. Child roles cannot see more data categories than their parent role. If the parent role’s visibility is reduced to be less than the child’s, the child role’s category visibility is reset to its parent s category visibility.

D. Translated articles will NOT follow the original article data category. Therefore, translated articles can be assigned to a different data category.

Ursa Major Solar (UMS) noticed that guest users are unable to see images on its customer portal.
Which setting should UMS enable in order for guest users to see the images?

A. “Allow guest users to self register” in the Administration Workspace

B. “Enable Image Connect for guest users” in the Administration Workspace

C. The “Jepson” theme in the Builder Workspace

D. “Let guest users view asset files and CMS content available to the site” in the Administration Workspace

Ursa Major Solar (UMS) has seen exponential growth in recent years. The incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

A. Create a self-service community using Customer Service template.

B. Create a smart queue router using Service Cloud template.

C. Create virtual support agents using Chat Bot template.

D. Create a peer-to-peer forum using Self Service template.

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners? (Choose two.)

A. Configure Lead Creation and Lead Distribution inside PRM Workspace.

B. Create Page Layouts for Lead Distribution.

C. Enable “Allow External Lead Sharing” in Digital Experience settings.

D. Create Assignment Rules for Lead Distribution.

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

A. External Apps license does NOT allow access to custom objects.

B. External Apps license does NOT allow access to cases.

C. External Apps license does NOT download documents out-of-the-box.

D. External Apps license does NOT allow self-registration.

AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?

A. CMS Connect (JSON)

B. Grid component with CMS Collections

C. Grid component with list views

D. CMS – Single

Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

A. Chatter Group Member Visibility

B. Portal User Visibility

C. Site User Visibility

D. Community User Visibility

Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? (Choose two.)

A. Custom list views for custom objects are not included as dependencies.

B. Custom list views for custom objects are included as dependencies.

C. Custom list views for standard objects are included as dependencies.

D. Custom list views for standard objects are not included as dependencies.

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?

A. Tell users to submit a case for unanswered questions.

B. Create moderators for each topic.

C. Limit the number of questions posted per day.

D. Enable Escalate to Case.

A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in a site?

A. Customer Community Plus Login Experience licenses need to be used.

B. “Allow using standard external profiles for self-registration, user creation, and login” must be enabled.

C. Ensure the standard profiles have “Allow using standard external profiles for self-registration, user creation, and login” set to True.

D. Create a permission set with “Allow standard external profiles” checked and assign to all external users.

Which three topic types can be used in an Aura site? (Choose three.)

A. Content Topic

B. Navigational Topic

C. Featured Topic

D. Deleted Topic

E. Standard Topic

Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce CMS via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

A. Content Management in Workspaces

B. Branding Sets

C. Administration in Workspaces

D. Community Settings

Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targeting are true? (Choose two.)

A. Available domains are created in the Administration workspace and associated with a community through a custom URL.

B. You can only have three audiences.

C. Audiences are unable to be assigned to the components in the template header and footer sections.

D. Record-based criteria are unable to be assigned to a component or branding set.

Ursa Major Solar (UMS) is creating a partner portal to distribute leads to partners. Partners can also create their own leads in the portal. UMS has decided to use the Partner Central template.
Which three steps should UMS take to meet the requirement? (Choose three.)

A. Configure Lead Creation and Lead Distribution inside PRM Workspace.

B. Create a Lead Process for Lead Distribution.

C. Enable “Allow External Lead Creation” in Digital Experience settings.

D. Add the lead inbox to the Partner site.

E. Create a Lead Queue for Lead Distribution.

No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?

A. Create a custom profile for Public access.

B. Create a custom permission set for Public access.

C. Select “Visible in Public Knowledge Base” at the article level.

D. Select “Public” organization-wide default for the article type at the org level.

Ursa Major Solar (UMS) wants to give its partners the content, data, and tools they need to sell more solar panels.
Which three Partner Relationship Management features should the system administrator utilize on UMS's site? (Choose three.)

A. Deal Registration

B. Service Console

C. Lead Distribution

D. Market Development Fund

E. Content Flagging

Northern Trail Outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C site. NTO is not looking to create a placeholder account.
NTO's Experience consultant has set up self-registration in its Login and Registration pages. NTO’s site manager has configured the "Allow customers and partners to self-register" option. NTO uses Customer Community Plus licenses.
Which step is needed to complete self-registration in NTO’s site?

A. Contact Salesforce Customer Support to enable Communities Self Registration Controller.

B. Ensure that the Account field is empty in the registration section.

C. Contact Salesforce Customer Support to enable Person Accounts.

D. Ensure that the Contact field is empty in the registration section.

DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention? (Choose two.)

A. Map articles to Content Topics.

B. Enable “Automate Topic Assignment” setting.

C. Enable “Share on Sites” setting.

D. Map topics to data categories.

A consultant is asked to set up a new experience using the Customer Service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics? (Choose two.)

A. Manually add one or more topics to each article within Workspaces.

B. Establish automatic topic assignment of topics to specified data categories within workspaces.

C. Allow guest users to tag displayed articles with relevant topics on a public page.

D. Select the appropriate topics on the Knowledge tab within Lightning Experience.

Cloud kicks (CK) wants to organize content on its site so that users can easily search and browse for information.
Which three features should CK use to accomplish this goal? (Choose three.)

A. Navigation Tree

B. Content Graph

C. Navigational Topics

D. Content Topics

E. Featured Topics

Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals.
In which two ways can UMS accomplish this? (Choose two.)

A. Assign external users Super User access on records and create a digital experience for those users.

B. Add external users directly to approval queues and create a digital experience for those users.

C. Assign external users as approvers on records and create a digital experience for those users.

D. Assign external users as the co-owners on records and create a digital experience for those users.

Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place in Partial and Full sandboxes. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about Salesforce CDN?

A. Salesforce CDN is only supported in Developer sandbox environments.

B. Salesforce CDN is only supported in one sandbox environment.

C. Salesforce CDN is only supported in Full sandbox environments.

D. Salesforce CDN is supported in all sandbox environments.

Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?

A. Salesforce Tabs + Visualforce

B. Customs Service

C. Build Your Own (Aura)

D. Build Your Own (LWR)

Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site? (Choose two.)

A. Content Delivery Network (CDN)

B. Guest user and public access settings

C. Public Site Connect

D. Document Library Model (DLM)

Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren’t able to see records owned by their peers and subordinates.
What should be done to resolve the issue?

A. Retail managers need to be given Super User access.

B. A Sharing Rule needs to be created.

C. Retail managers need to be put in the executive role in the Role Hierarchy.

D. A Sharing Set needs to be created.

Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A. Channel Menu

B. Service Your Way

C. Service Console

D. Chat

Northern Trail Outfitters implemented a chatbot on its Experience Cloud site.
Which three KPIs could be used to help understand the chatbot’s impact on customer service? (Choose three.)

A. Number of lead records created

B. Average Handle Time compared to Bot Session Time

C. Case deflection

D. CSAT (Customer Satisfaction score)

E. Case Type by Issue