What are two ways a question can be escalated to a case? (Choose two.)

A. Manually by a moderator selecting “Escalate to Case” in the feed

B. Automatically via Case Assignment Rules

C. Automatically via Process Builder by meeting specified criteria

D. Manually by users commenting “Escalate”

To which three objects can the Partner Super User access be applied? (Choose three.)

A. Cases

B. Opportunities

C. Campaigns

D. Accounts

E. Custom Objects

Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC’s Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?

A. Customer Account Portal

B. Customer Service

C. Partner Central

D. Help Center

As a pilot, Ursa Major Solar’s customers from California were assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Content Editor component?

A. All customers from California

B. All Platinum customers from California

C. All Platinum customers

D. All customers

The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items.
How should the administrator ensure the changes make it accurately to production?

A. Rebuild the site from scratch in production.

B. Use the ExperienceDeploy API to push the site to production.

C. Use Dataloader to migrate the site from sandbox to production.

D. Create a change set, upload it to production, and deploy the change set.

Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?

A. CK should provision and activate CDN in those regions where traffic is high.

B. CK should provision and activate CDN in those regions where traffic is low.

C. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

D. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

Which two statements regarding data categories are true? (Choose two.)

A. When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included.

B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

C. Child roles cannot see more data categories than their parent role. If the parent role’s visibility is reduced to be less than the child’s, the child role’s category visibility is reset to its parent s category visibility.

D. Translated articles will NOT follow the original article data category. Therefore, translated articles can be assigned to a different data category.

By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

A. Data Category Visibility

B. Content Management

C. Automatic Topic Assignment

D. Org-Wide Defaults

Ursa Major Solar would like to make an external user a Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be a Site Moderator? (Choose two.)

A. Manage Setup

B. Access Experience Management

C. Access Sharing Sets

D. Manage Experiences

Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

A. Service Channel and Chatter

B. Service Console and Service Channel

C. Experience Builder and Chatter

D. Chat setup flow in the Service Console

The mission of No More Homelessness (NMH) is to help advocate end homelessness using its Experience Cloud site. NMH’s site manager wants to set up search engine optimization (SEO) to ensure NMH’s public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully? (Choose two.)

A. Check whether the Experience Cloud site is public and activated.

B. Check whether a custom robots.txt file to control indexing has been created.

C. Check whether the SEO Institute has provided the approval for the site with end date.

D. Check whether manual sitemap refresh happens on the last day of every month.

Dreamscape Flowers needs to create a digital experience that meets the following requirements:
It allows for collaboration between customer and partner users.
Self-service for customer users is available.
Partner users create or resolve cases for their customers and need to see case data on a dashboard.
Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?

A. Partner Community

B. Customer Community

C. Employee Community

D. Customer Community Plus

Cloud kicks (CK) wants to organize content on its site so that users can easily search and browse for information.
Which three features should CK use to accomplish this goal? (Choose three.)

A. Navigation Tree

B. Content Graph

C. Navigational Topics

D. Content Topics

E. Featured Topics

Which three permissions are included for a delegated administrator? (Choose three.)

A. Manage permissions sets for external users on their account.

B. Add external users to multiple accounts.

C. Generate new passwords for external users.

D. Manage object access for external users.

E. Create and edit external user records.

Ursa Major Solar (UMS) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal.
Which standard component can UMS leverage if it elects to use Partner Central template?

A. Lead Inbox

B. Lead Flow

C. Lead Selector

D. Lead Distribution

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience Cloud site?

A. Create a flow for customers to fill out before initiating Chat.

B. Create a pre-chat form to fill out before initiating Chat.

C. Deploy a unique chat per topic.

D. Enable Chat for only authenticated users and pass the user’s information on hidden fields.

Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API? (Choose three.)

A. Metadata API is ideal for when the changes are complex.

B. Metadata API supports migrating all site settings and features.

C. Metadata API is ideal when multiple work streams are involved.

D. Metadata API can be used programmatically as well as declaratively.

E. Metadata API might require manual migration for changes that involve unsupported settings and features.

Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A. Sharing Map and custom permission set

B. Sharing Set

C. Case co-ownership using Super User access

D. OWD and Apex Sharing

Universal Containers (UC) wants to create a self-service site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site? (Choose two.)

A. Feeds

B. Guest user and public access settings

C. Public Site Connect

D. Document Library Model (DLM)

Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place in Partial and Full sandboxes. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about Salesforce CDN?

A. Salesforce CDN is only supported in Developer sandbox environments.

B. Salesforce CDN is only supported in one sandbox environment.

C. Salesforce CDN is only supported in Full sandbox environments.

D. Salesforce CDN is supported in all sandbox environments.

Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals.
In which two ways can UMS accomplish this? (Choose two.)

A. Assign external users Super User access on records and create a digital experience for those users.

B. Add external users directly to approval queues and create a digital experience for those users.

C. Assign external users as approvers on records and create a digital experience for those users.

D. Assign external users as the co-owners on records and create a digital experience for those users.

Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports. Users will not be registering deals or participating in any other sales activity.
Which external user license meets these requirements?

A. Authenticated Service Site User

B. External Community Plus

C. External Identity

D. Customer Community Plus

Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company’s latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?

A. Create a Community moderator with Delete permissions.

B. Create a Community moderator with Approval permissions.

C. Create a moderation rule with the appropriate content criteria.

D. Create a moderation rule with the appropriate member criteria.

The system administrator at Dreamhouse Realty (DR) is giving Experience Builder access to two colleagues who will be responsible for creating and managing new microsites. One contributor needs to create and customize the site, but not publish it. The other colleague is tasked with adding contributors and publishing the final site.
Which Experience Builder roles should the system administrator grant?

A. Builder and Experience Admin

B. Viewer and Publisher

C. Experience Admin and Publisher

D. Publisher and Builder

Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.
Which functionality will meet the requirement best?

A. Manually share cases.

B. Create a Sharing Set for the Account.

C. Move users who need case access to a higher level in the Role Hierarchy.

D. Configure an External Account Hierarchy.

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners? (Choose two.)

A. Configure Lead Creation and Lead Distribution inside PRM Workspace.

B. Create Page Layouts for Lead Distribution.

C. Enable “Allow External Lead Sharing” in Digital Experience settings.

D. Create Assignment Rules for Lead Distribution.

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

A. External Apps license does NOT allow access to custom objects.

B. External Apps license does NOT allow access to cases.

C. External Apps license does NOT download documents out-of-the-box.

D. External Apps license does NOT allow self-registration.

Universal Containers (UC) works with a large retailer network. UC wants these retailers to start registering deals and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?

A. Partner Community Plus

B. Commerce Portal

C. Partner Community

D. Platform Portal

Northern Trail Outfitters implemented a chatbot on its Experience Cloud site.
Which three KPIs could be used to help understand the chatbot’s impact on customer service? (Choose three.)

A. Number of lead records created

B. Average Handle Time compared to Bot Session Time

C. Case deflection

D. CSAT (Customer Satisfaction score)

E. Case Type by Issue

Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? (Choose two.)

A. Custom list views for custom objects are not included as dependencies.

B. Custom list views for custom objects are included as dependencies.

C. Custom list views for standard objects are included as dependencies.

D. Custom list views for standard objects are not included as dependencies.

Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales? (Choose two.)

A. By automating partner entitlement assignment in Channel Sales teams

B. By automating quoting with Salesforce CPQ

C. By automating partner tiering in channel sales hierarchy

D. By automating partner lead routing

Dreamscape Flowers (DF) is a well-known global brand with a large network of partners in various regions. DF currently has a number of manual processes with varied complexity. Some of these processes involve partner lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partner Relationship Management (PRM) help DF? (Choose three.)

A. Providing reports and dashboards access to partners

B. Digitizing historical content

C. Preventing channel conflict

D. Helping partners manage their payments and file taxes

E. Automating partner onboarding process

Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this? (Choose two.)

A. Tags Allowed

B. Member Can Access Topics

C. Create Topics

D. Assign Topics

Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?

A. Experience Cloud Performance Profiler

B. Salesforce Community Page Optimizer

C. Lightning Page Maximizer

D. Cloud Network Optimization Bolt

Universal Containers (UC) has a business model that involves B2C as well as B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A. Create a digital experience for B2C customers and add B2B customers to the internal CRM app to work with internal employees.

B. Create a digital experience for B2C customers, a partner portal for B2B customers, and use the internal CRM org for employees.

C. Create a single digital experience for B2C customers, B2B customers, and employees.

D. Create a digital experience for B2C customers and employees, and another one for B2B customers and employees.

Ursa Major Solar (UMS) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales? (Choose two.)

A. Use partner tiering in channel sales hierarchy

B. Extend automated quoting capabilities to partners

C. Automate partner entitlement assignment in Channel Sales teams

D. Enable partner lead routing

Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce CMS via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

A. Content Management in Workspaces

B. Branding Sets

C. Administration in Workspaces

D. Community Settings

Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles? (Choose two.)

A. Role Hierarchy can only be used if all objects have external OWD set to Private.

B. Unused roles can be deleted.

C. The default limit for the number of roles for portals is 50,000 per org.

D. Once created, roles cannot be deleted.

Cloud Kicks (CK) uses SSO (Single Sign-On) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.
What is a potential impact of changing the Salesforce CDN?

A. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.

B. Changing the Salesforce CDN Impacts definitions of all Lightning Web Components used in public pages.

C. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

D. Changing the Salesforce CDN overwrites LDS defaults.

Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?

A. CDN can help consistency by attaching content timestamps as key-value pairs to both static and dynamic content.

B. CDN can help availability by allowing remote cloning for dynamic resources.

C. CDN can help reliability by allowing local cloning for static resources.

D. CDN can help performance by caching public resources.

Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search in Experience Builder to query content in Salesforce CMS?

A. Sharing Rules must be set to Read/Write.

B. Gather Customer Insights Data must be selected.

C. Search must be enabled for the selected CMS Channel.

D. Community must be activated.

A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharing requirement? (Choose two.)

A. Customer Community Plus Login User

B. Partner Community User

C. Customer Community User

D. Customer Community Login User

Northern Trail Outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C site. NTO is not looking to create a placeholder account.
NTO's Experience consultant has set up self-registration in its Login and Registration pages. NTO’s site manager has configured the "Allow customers and partners to self-register" option. NTO uses Customer Community Plus licenses.
Which step is needed to complete self-registration in NTO’s site?

A. Contact Salesforce Customer Support to enable Communities Self Registration Controller.

B. Ensure that the Account field is empty in the registration section.

C. Contact Salesforce Customer Support to enable Person Accounts.

D. Ensure that the Contact field is empty in the registration section.

DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention? (Choose two.)

A. Map articles to Content Topics.

B. Enable “Automate Topic Assignment” setting.

C. Enable “Share on Sites” setting.

D. Map topics to data categories.

The Experience Cloud manager has been asked to ensure that a Knowledge article is visible to internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published? (Choose two.)

A. Visible to Partner

B. Visible in Public Knowledge Base

C. Visible to Guest User

D. Visible to Employee

Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners; however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement? (Choose two.)

A. Create a separate channel for partners in PRM Workspaces.

B. Create Lead Record Types for Lead Distribution.

C. Create Page Layouts for Lead Distribution.

D. Enable “Lead Sharing” in Digital Experience settings.

Universal Containers (UC) works with regional partners to sell localized products. UC is actively accepting new partner applications in certain regions. Partners can only apply using UC’s referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?

A. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.

B. Create a public site for prospect partners, show them a non-disclosure agreement, and allow them to fill out an application form on the site.

C. Create an authenticated digital experience for partners and allow them to refer other partners in their region.

D. Create an app for the internal business development team and allow them to generate token-based referral links for existing partners in their region.

A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in a site?

A. Customer Community Plus Login Experience licenses need to be used.

B. “Allow using standard external profiles for self-registration, user creation, and login” must be enabled.

C. Ensure the standard profiles have “Allow using standard external profiles for self-registration, user creation, and login” set to True.

D. Create a permission set with “Allow standard external profiles” checked and assign to all external users.

DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. DR’s Salesforce and Security teams did further analysis and identified the posts made by the spammers.
DR’s Management team has decided to remove all the spammers’ posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?

A. Enable Experience Cloud Einstein features to remove all the spammers’ posts and comments as a background action.

B. Submit a high-priority case with Salesforce Support to remove all of the spammers’ posts and comments. The site will be under maintenance state until resolution.

C. Utilize the Insights reports by creating and using a custom action to remove all the spammers’ posts and comments.

D. Experience Cloud site managers, moderators, and admins work together to remove all the spammers’ posts and comments manually.

No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom EventRegistration object.
Which three considerations should NMH keep in mind for records created by guest users? (Choose three.)

A. When possible, one should create and assign queues as owners of records created by guest users.

B. Queues cannot be assigned as owners of records created by guest users.

C. Default owner does not need Read/Write access to view the records created by guest users.

D. Any active user in an org can be assigned as the default owner of records created by guest users.

E. Setting the default owner for records created by guests is an option in Experience Cloud sites.