Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC’s Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?

A. Customer Account Portal

B. Customer Service

C. Partner Central

D. Help Center

Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?

A. Salesforce Tabs + Visualforce

B. Customs Service

C. Build Your Own (Aura)

D. Build Your Own (LWR)

Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targeting are true? (Choose two.)

A. Available domains are created in the Administration workspace and associated with a community through a custom URL.

B. You can only have three audiences.

C. Audiences are unable to be assigned to the components in the template header and footer sections.

D. Record-based criteria are unable to be assigned to a component or branding set.

Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren’t able to see records owned by their peers and subordinates.
What should be done to resolve the issue?

A. Retail managers need to be given Super User access.

B. A Sharing Rule needs to be created.

C. Retail managers need to be put in the executive role in the Role Hierarchy.

D. A Sharing Set needs to be created.

Ursa Major Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Results component is only returning Knowledge articles.
How should UMS configure its search results to yield the desired results?

A. In Salesforce Setup, under the Experience Site users’ profile, adjust the system permissions to allow for multiple objects in search results.

B. On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.

C. On the Search page, select the appropriate objects in the property editor for the Search Results component.

D. On the Home page, in the property editor for the Hero component, adjust the Hero Type to “Call to Action” instead of “Search”.

DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company.
Which three options should the DR system administrator use to personalize the look and feel of the portal for each new brokerage? (Choose three.)

A. Audience Sets

B. Partner User Roles

C. Page Variations

D. Branding Sets

E. Audience Targeting

Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?

A. Build Your Own

B. Help Center

C. Microsite

D. Account Portal

Which three permissions are included for a delegated administrator? (Choose three.)

A. Manage permissions sets for external users on their account.

B. Add external users to multiple accounts.

C. Generate new passwords for external users.

D. Manage object access for external users.

E. Create and edit external user records.

Which step denotes the completion of an Experience Cloud site setup?

A. Assigning profiles to users

B. Setting up SSO

C. Assigning roles to users

D. Activating the site

A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as well.
What could be the possible issue here?

A. The manager has been given the Manage Profiles and Permission Sets permission.

B. The manager has been given the Manage User permission.

C. The manager has been given the Manage External Users permission.

D. The manager has been given the Manage Customer Users permission.

Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about Lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?

A. Salesforce Connect

B. Salesforce AppExchange

C. Salesforce Accelerator Directory

D. Salesforce Accelerator Catalog

Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers’ basic Google profile data when they log in so the company can serve content that matches customers’ interests.
How should the Experience Cloud consultant implement this?

A. Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.

B. Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers’ basic profile data.

C. Set up a login flow for communities that accepts the customers’ Google credentials and matches with the credentials stored on the user records in Salesforce.

D. Create a custom login page using Lightning components and use the Google REST API to access customers’ basic profile data.

Dreamscape Flowers (DF) is a well-known global brand with a large network of partners in various regions. DF currently has a number of manual processes with varied complexity. Some of these processes involve partner lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partner Relationship Management (PRM) help DF? (Choose three.)

A. Providing reports and dashboards access to partners

B. Digitizing historical content

C. Preventing channel conflict

D. Helping partners manage their payments and file taxes

E. Automating partner onboarding process

To which three objects can the Partner Super User access be applied? (Choose three.)

A. Cases

B. Opportunities

C. Campaigns

D. Accounts

E. Custom Objects

The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items.
How should the administrator ensure the changes make it accurately to production?

A. Rebuild the site from scratch in production.

B. Use the ExperienceDeploy API to push the site to production.

C. Use Dataloader to migrate the site from sandbox to production.

D. Create a change set, upload it to production, and deploy the change set.

Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

A. Chatter Group Member Visibility

B. Portal User Visibility

C. Site User Visibility

D. Community User Visibility

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF’s approach.
In what two ways can Lightning Bolt help DF accomplish this? (Choose two.)

A. Lightning Bolts can help organize, manage, and reuse digital content.

B. Lightning Bolts can help minimize licensing and provisioning cost.

C. Lightning Bolts can help reduce implementation time.

D. Lightning Bolts can be distributed and reused.

Ursa Major Solar would like to make an external user a Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be a Site Moderator? (Choose two.)

A. Manage Setup

B. Access Experience Management

C. Access Sharing Sets

D. Manage Experiences

Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How should the administrator limit the fields available in the customer portal?

A. Utilize the Developer Console with coding to hide unwanted fields.

B. Utilize CSS overrides to hide unwanted fields.

C. Create a page variation for the customer portal to hide unwanted fields.

D. Use Field-Level Security to remove access to the unwanted fields.

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners? (Choose two.)

A. Configure Lead Creation and Lead Distribution inside PRM Workspace.

B. Create Page Layouts for Lead Distribution.

C. Enable “Allow External Lead Sharing” in Digital Experience settings.

D. Create Assignment Rules for Lead Distribution.

No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?

A. Create a custom profile for Public access.

B. Create a custom permission set for Public access.

C. Select “Visible in Public Knowledge Base” at the article level.

D. Select “Public” organization-wide default for the article type at the org level.

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

A. Customer Service template does not allow record pages for custom objects out-of-the-box.

B. Customer Community Plus license allows only up to 2 million users per org.

C. Customer Service template does not allow downloading documents out-of-the-box.

D. Customer Community Plus license does not allow access to custom objects.

Ursa Major Sola is creating an employee experience portal.
Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

A. By using User criteria and selecting appropriate user fields on CRM objects

B. By using Domain criteria and creating custom domains for each department or role to access the portal

C. By using Profile criteria and selecting the Service profile

D. By using Location criteria and specifying which IP address applies to each department and domain

Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales? (Choose two.)

A. By automating partner entitlement assignment in Channel Sales teams

B. By automating quoting with Salesforce CPQ

C. By automating partner tiering in channel sales hierarchy

D. By automating partner lead routing

Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce CMS via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

A. Content Management in Workspaces

B. Branding Sets

C. Administration in Workspaces

D. Community Settings

Which two statements regarding data categories are true? (Choose two.)

A. When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included.

B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

C. Child roles cannot see more data categories than their parent role. If the parent role’s visibility is reduced to be less than the child’s, the child role’s category visibility is reset to its parent s category visibility.

D. Translated articles will NOT follow the original article data category. Therefore, translated articles can be assigned to a different data category.

Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search in Experience Builder to query content in Salesforce CMS?

A. Sharing Rules must be set to Read/Write.

B. Gather Customer Insights Data must be selected.

C. Search must be enabled for the selected CMS Channel.

D. Community must be activated.

Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? (Choose two.)

A. Custom list views for custom objects are not included as dependencies.

B. Custom list views for custom objects are included as dependencies.

C. Custom list views for standard objects are included as dependencies.

D. Custom list views for standard objects are not included as dependencies.

Universal Containers (UC) works with a large retailer network. UC wants these retailers to start registering deals and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?

A. Partner Community Plus

B. Commerce Portal

C. Partner Community

D. Platform Portal

Which three considerations should be made when using Criteria-Based Audiences? (Choose three.)

A. Components in the template header and footer sections cannot be assigned to an audience.

B. Up to 2,000 audiences can be created.

C. Domain criteria are not available in sandbox or Developer Edition orgs.

D. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.

E. Record Type criteria cannot be assigned to a component.

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?

A. Tell users to submit a case for unanswered questions.

B. Create moderators for each topic.

C. Limit the number of questions posted per day.

D. Enable Escalate to Case.

Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK’s clients want an easy and cost effective way to set up a site and gather their customers’ communication preferences.
How should CK help compile these preferences?

A. Use the standard Preferences Chatbot to gather the preferences.

B. Create a Lightning Bolt solution that already includes all the preferences.

C. Build a Service Console to gather the preferences.

D. Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?

A. Customer Community Plus

B. Customer Community

C. Customer Identity

D. Partner Community

Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A. Sharing Map and custom permission set

B. Sharing Set

C. Case co-ownership using Super User access

D. OWD and Apex Sharing

Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A. Channel Menu

B. Service Your Way

C. Service Console

D. Chat

Ursa Major Solar (UMS) is creating a partner portal to distribute leads to partners. Partners can also create their own leads in the portal. UMS has decided to use the Partner Central template.
Which three steps should UMS take to meet the requirement? (Choose three.)

A. Configure Lead Creation and Lead Distribution inside PRM Workspace.

B. Create a Lead Process for Lead Distribution.

C. Enable “Allow External Lead Creation” in Digital Experience settings.

D. Add the lead inbox to the Partner site.

E. Create a Lead Queue for Lead Distribution.

Ursa Major Solar (UMS) noticed that guest users are unable to see images on its customer portal.
Which setting should UMS enable in order for guest users to see the images?

A. “Allow guest users to self register” in the Administration Workspace

B. “Enable Image Connect for guest users” in the Administration Workspace

C. The “Jepson” theme in the Builder Workspace

D. “Let guest users view asset files and CMS content available to the site” in the Administration Workspace

Universal Containers (UC) has a business model that involves B2C as well as B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A. Create a digital experience for B2C customers and add B2B customers to the internal CRM app to work with internal employees.

B. Create a digital experience for B2C customers, a partner portal for B2B customers, and use the internal CRM org for employees.

C. Create a single digital experience for B2C customers, B2B customers, and employees.

D. Create a digital experience for B2C customers and employees, and another one for B2B customers and employees.

Cloud kicks (CK) wants to organize content on its site so that users can easily search and browse for information.
Which three features should CK use to accomplish this goal? (Choose three.)

A. Navigation Tree

B. Content Graph

C. Navigational Topics

D. Content Topics

E. Featured Topics

Dreamscape Flowers needs to create a digital experience that meets the following requirements:
It allows for collaboration between customer and partner users.
Self-service for customer users is available.
Partner users create or resolve cases for their customers and need to see case data on a dashboard.
Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?

A. Partner Community

B. Customer Community

C. Employee Community

D. Customer Community Plus

A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in a site?

A. Customer Community Plus Login Experience licenses need to be used.

B. “Allow using standard external profiles for self-registration, user creation, and login” must be enabled.

C. Ensure the standard profiles have “Allow using standard external profiles for self-registration, user creation, and login” set to True.

D. Create a permission set with “Allow standard external profiles” checked and assign to all external users.

Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place in Partial and Full sandboxes. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about Salesforce CDN?

A. Salesforce CDN is only supported in Developer sandbox environments.

B. Salesforce CDN is only supported in one sandbox environment.

C. Salesforce CDN is only supported in Full sandbox environments.

D. Salesforce CDN is supported in all sandbox environments.

Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this? (Choose two.)

A. Tags Allowed

B. Member Can Access Topics

C. Create Topics

D. Assign Topics

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?

A. The Community manager for Europe does not have System Administrator privileges.

B. The preconfigured Insights reports need to be modified to meet GDPR requirements.

C. The Experience Cloud site for Europe has more than a million users.

D. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members. As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? (Choose two.)

A. Inactive and active members are assigned default reputation points.

B. Customer portal members gain the ability to provide badges to other members.

C. Chatter influence is removed from the Contribution section on the Profile page.

D. Default point system and set of reputation levels become available.

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

A. External Apps license does NOT allow access to custom objects.

B. External Apps license does NOT allow access to cases.

C. External Apps license does NOT download documents out-of-the-box.

D. External Apps license does NOT allow self-registration.

Ursa Major Solar (UMS) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff.
Which user visibility setting needs to be enabled at a minimum?

A. Community User Visibility

B. Guest User Visibility

C. Site User Visibility

D. Portal User Visibility

In which two ways can Opportunities with a Community User be shared? (Choose two.)

A. Create an owner-based sharing rule with a Customer Community User.

B. Create a criteria-based sharing rule with a Partner Community role.

C. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

D. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners; however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement? (Choose two.)

A. Create a separate channel for partners in PRM Workspaces.

B. Create Lead Record Types for Lead Distribution.

C. Create Page Layouts for Lead Distribution.

D. Enable “Lead Sharing” in Digital Experience settings.

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and uses the External Account Hierarchy to assist with data access in its biggest customers. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?

A. Accounts with active Experience Cloud users cannot be merged with another account.

B. Accounts used in an External Account Hierarchy cannot be merged with another account.

C. The user trying to merge the accounts does not have the System Administrator profile.

D. The user trying to merge the accounts does not have the Merge Portal Roles permission.