Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales? (Choose two.)

A. By automating partner entitlement assignment in Channel Sales teams

B. By automating quoting with Salesforce CPQ

C. By automating partner tiering in channel sales hierarchy

D. By automating partner lead routing

Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?

A. Salesforce Tabs + Visualforce

B. Customs Service

C. Build Your Own (Aura)

D. Build Your Own (LWR)

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience Cloud site?

A. Create a flow for customers to fill out before initiating Chat.

B. Create a pre-chat form to fill out before initiating Chat.

C. Deploy a unique chat per topic.

D. Enable Chat for only authenticated users and pass the user’s information on hidden fields.

Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site? (Choose two.)

A. Content Delivery Network (CDN)

B. Guest user and public access settings

C. Public Site Connect

D. Document Library Model (DLM)

Dreamscape Flowers (DF) is a well-known global brand with a large network of partners in various regions. DF currently has a number of manual processes with varied complexity. Some of these processes involve partner lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partner Relationship Management (PRM) help DF? (Choose three.)

A. Providing reports and dashboards access to partners

B. Digitizing historical content

C. Preventing channel conflict

D. Helping partners manage their payments and file taxes

E. Automating partner onboarding process

Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS’s Implementation team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access? (Choose two.)

A. Only person accounts can be created as partner users.

B. Only business accounts can be created as partner users.

C. Assign Customer Community Plus license to partner users.

D. Assign Partner Community license to partner users.

Universal Containers (UC) has a business model that involves B2C as well as B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A. Create a digital experience for B2C customers and add B2B customers to the internal CRM app to work with internal employees.

B. Create a digital experience for B2C customers, a partner portal for B2B customers, and use the internal CRM org for employees.

C. Create a single digital experience for B2C customers, B2B customers, and employees.

D. Create a digital experience for B2C customers and employees, and another one for B2B customers and employees.

Ursa Major Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Results component is only returning Knowledge articles.
How should UMS configure its search results to yield the desired results?

A. In Salesforce Setup, under the Experience Site users’ profile, adjust the system permissions to allow for multiple objects in search results.

B. On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.

C. On the Search page, select the appropriate objects in the property editor for the Search Results component.

D. On the Home page, in the property editor for the Hero component, adjust the Hero Type to “Call to Action” instead of “Search”.

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?

A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

B. Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.

C. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.

D. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as well.
What could be the possible issue here?

A. The manager has been given the Manage Profiles and Permission Sets permission.

B. The manager has been given the Manage User permission.

C. The manager has been given the Manage External Users permission.

D. The manager has been given the Manage Customer Users permission.

As a pilot, Ursa Major Solar’s customers from California were assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Content Editor component?

A. All customers from California

B. All Platinum customers from California

C. All Platinum customers

D. All customers

Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targeting are true? (Choose two.)

A. Available domains are created in the Administration workspace and associated with a community through a custom URL.

B. You can only have three audiences.

C. Audiences are unable to be assigned to the components in the template header and footer sections.

D. Record-based criteria are unable to be assigned to a component or branding set.

Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC’s Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?

A. Customer Account Portal

B. Customer Service

C. Partner Central

D. Help Center

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?

A. The Community manager for Europe does not have System Administrator privileges.

B. The preconfigured Insights reports need to be modified to meet GDPR requirements.

C. The Experience Cloud site for Europe has more than a million users.

D. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

Northern Trail Outfitters implemented a chatbot on its Experience Cloud site.
Which three KPIs could be used to help understand the chatbot’s impact on customer service? (Choose three.)

A. Number of lead records created

B. Average Handle Time compared to Bot Session Time

C. Case deflection

D. CSAT (Customer Satisfaction score)

E. Case Type by Issue

Ursa Major Solar (UMS) is creating a partner portal to distribute leads to partners. Partners can also create their own leads in the portal. UMS has decided to use the Partner Central template.
Which three steps should UMS take to meet the requirement? (Choose three.)

A. Configure Lead Creation and Lead Distribution inside PRM Workspace.

B. Create a Lead Process for Lead Distribution.

C. Enable “Allow External Lead Creation” in Digital Experience settings.

D. Add the lead inbox to the Partner site.

E. Create a Lead Queue for Lead Distribution.

Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place in Partial and Full sandboxes. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about Salesforce CDN?

A. Salesforce CDN is only supported in Developer sandbox environments.

B. Salesforce CDN is only supported in one sandbox environment.

C. Salesforce CDN is only supported in Full sandbox environments.

D. Salesforce CDN is supported in all sandbox environments.

Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about Lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?

A. Salesforce Connect

B. Salesforce AppExchange

C. Salesforce Accelerator Directory

D. Salesforce Accelerator Catalog

The system administrator at Dreamhouse Realty (DR) is giving Experience Builder access to two colleagues who will be responsible for creating and managing new microsites. One contributor needs to create and customize the site, but not publish it. The other colleague is tasked with adding contributors and publishing the final site.
Which Experience Builder roles should the system administrator grant?

A. Builder and Experience Admin

B. Viewer and Publisher

C. Experience Admin and Publisher

D. Publisher and Builder

Northern Trail Outfitters (NTO) is considering how to manage its accounts for the B2B portion of its business. NTO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

A. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

B. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

C. Extend the Standard Role Hierarchy setting departments as child accounts.

D. Enable the External Account Hierarchy setting departments as child accounts.

A consultant is asked to set up a new experience using the Customer Service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics? (Choose two.)

A. Manually add one or more topics to each article within Workspaces.

B. Establish automatic topic assignment of topics to specified data categories within workspaces.

C. Allow guest users to tag displayed articles with relevant topics on a public page.

D. Select the appropriate topics on the Knowledge tab within Lightning Experience.

Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK’s clients want an easy and cost effective way to set up a site and gather their customers’ communication preferences.
How should CK help compile these preferences?

A. Use the standard Preferences Chatbot to gather the preferences.

B. Create a Lightning Bolt solution that already includes all the preferences.

C. Build a Service Console to gather the preferences.

D. Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

Ursa Major Solar would like to make an external user a Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be a Site Moderator? (Choose two.)

A. Manage Setup

B. Access Experience Management

C. Access Sharing Sets

D. Manage Experiences

The mission of No More Homelessness (NMH) is to help advocate end homelessness using its Experience Cloud site. NMH’s site manager wants to set up search engine optimization (SEO) to ensure NMH’s public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully? (Choose two.)

A. Check whether the Experience Cloud site is public and activated.

B. Check whether a custom robots.txt file to control indexing has been created.

C. Check whether the SEO Institute has provided the approval for the site with end date.

D. Check whether manual sitemap refresh happens on the last day of every month.

Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?

A. Experience Cloud Performance Profiler

B. Salesforce Community Page Optimizer

C. Lightning Page Maximizer

D. Cloud Network Optimization Bolt

Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?

A. CK should provision and activate CDN in those regions where traffic is high.

B. CK should provision and activate CDN in those regions where traffic is low.

C. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

D. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience Cloud sites.
What should UC do to accomplish this?

A. Reference a shared Bootstrap CSS file in all of the sites.

B. Create a custom template to apply to all Experience Cloud sites.

C. Create a custom theme to apply to all Experience Cloud sites.

D. Send the style guide to site managers to implement.

DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention? (Choose two.)

A. Map articles to Content Topics.

B. Enable “Automate Topic Assignment” setting.

C. Enable “Share on Sites” setting.

D. Map topics to data categories.

Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality should UMS use to accomplish this?

A. Audience Targeting

B. Permission Sets

C. Sharing Rules

D. CSS Overrides

Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources to be available for logged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in.
Which functionality should UMS utilize to showcase the Home page in different ways?

A. Case Feeds

B. Developer Console

C. Page Variations

D. Sharing Sets

A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharing requirement? (Choose two.)

A. Customer Community Plus Login User

B. Partner Community User

C. Customer Community User

D. Customer Community Login User

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

A. External Apps license does NOT allow access to custom objects.

B. External Apps license does NOT allow access to cases.

C. External Apps license does NOT download documents out-of-the-box.

D. External Apps license does NOT allow self-registration.

Northern Trail Outfitters (NTO) is planning to create an HR help desk for its employees. IT recommends using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR help desk app?

A. HR user profile is only available in Employee Cloud with Employee permission set license.

B. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

C. The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.

D. The HR help desk app can centralize knowledge and self service in to one experience site.

Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A. Channel Menu

B. Service Your Way

C. Service Console

D. Chat

No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom EventRegistration object.
Which three considerations should NMH keep in mind for records created by guest users? (Choose three.)

A. When possible, one should create and assign queues as owners of records created by guest users.

B. Queues cannot be assigned as owners of records created by guest users.

C. Default owner does not need Read/Write access to view the records created by guest users.

D. Any active user in an org can be assigned as the default owner of records created by guest users.

E. Setting the default owner for records created by guests is an option in Experience Cloud sites.

What are two Salesforce recommendations for setting up partner roles in large orgs? (Choose two.)

A. Create partner roles in the same branch in your Role Hierarchy.

B. Create partner roles in a separate branch in your Role Hierarchy.

C. Grant partner users access to the partner account using a Sharing Rule.

D. Reduce the number of roles to one to improve system performance.

DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. DR’s Salesforce and Security teams did further analysis and identified the posts made by the spammers.
DR’s Management team has decided to remove all the spammers’ posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?

A. Enable Experience Cloud Einstein features to remove all the spammers’ posts and comments as a background action.

B. Submit a high-priority case with Salesforce Support to remove all of the spammers’ posts and comments. The site will be under maintenance state until resolution.

C. Utilize the Insights reports by creating and using a custom action to remove all the spammers’ posts and comments.

D. Experience Cloud site managers, moderators, and admins work together to remove all the spammers’ posts and comments manually.

By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

A. Data Category Visibility

B. Content Management

C. Automatic Topic Assignment

D. Org-Wide Defaults

Ursa Major Solar (UMS) has seen exponential growth in recent years. The incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

A. Create a self-service community using Customer Service template.

B. Create a smart queue router using Service Cloud template.

C. Create virtual support agents using Chat Bot template.

D. Create a peer-to-peer forum using Self Service template.

Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers’ basic Google profile data when they log in so the company can serve content that matches customers’ interests.
How should the Experience Cloud consultant implement this?

A. Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.

B. Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers’ basic profile data.

C. Set up a login flow for communities that accepts the customers’ Google credentials and matches with the credentials stored on the user records in Salesforce.

D. Create a custom login page using Lightning components and use the Google REST API to access customers’ basic profile data.

DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.
Which license type meets this requirement?

A. Partner Community

B. Customer Community Plus

C. Channel Account

D. Customer Community

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners? (Choose two.)

A. Configure Lead Creation and Lead Distribution inside PRM Workspace.

B. Create Page Layouts for Lead Distribution.

C. Enable “Allow External Lead Sharing” in Digital Experience settings.

D. Create Assignment Rules for Lead Distribution.

Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Knowledge articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?

A. Visible to Partner

B. Visible to Anyone

C. Visible to Customer

D. Visible to Public Knowledge Base

Which two statements regarding data categories are true? (Choose two.)

A. When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included.

B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

C. Child roles cannot see more data categories than their parent role. If the parent role’s visibility is reduced to be less than the child’s, the child role’s category visibility is reset to its parent s category visibility.

D. Translated articles will NOT follow the original article data category. Therefore, translated articles can be assigned to a different data category.

Ursa Major Solar (UMS) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales? (Choose two.)

A. Use partner tiering in channel sales hierarchy

B. Extend automated quoting capabilities to partners

C. Automate partner entitlement assignment in Channel Sales teams

D. Enable partner lead routing

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF’s approach.
In what two ways can Lightning Bolt help DF accomplish this? (Choose two.)

A. Lightning Bolts can help organize, manage, and reuse digital content.

B. Lightning Bolts can help minimize licensing and provisioning cost.

C. Lightning Bolts can help reduce implementation time.

D. Lightning Bolts can be distributed and reused.

Ursa Major Solar would like the navigation menu in its customer portal to be vertical.
Which two options make this possible? (Choose two.)

A. Edit the default navigation.

B. Write custom code.

C. Fix the header s position.

D. Download an app from the AppExchange.

Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history.
Which permission should be granted to customers to add authorized users?

A. Delegated External User Administrator

B. View and Manage Users

C. View Content in Portals

D. Modify All for Usage, Billing, and Payment History

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?

A. Tell users to submit a case for unanswered questions.

B. Create moderators for each topic.

C. Limit the number of questions posted per day.

D. Enable Escalate to Case.

How can records owned by Customer Community users be shared with internal users?

A. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.

B. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

C. Use the standard Is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

D. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.