After a recent release, users report that the look and feel of the app they use is different. Fields are appearing in a different place on the page, related lists are missing, and tabs are rearranged.
How should an administrator troubleshoot this?

A. Setup Audit Trail

B. App Manager

C. Debug Log

D. Page Layouts

An administrator is creating a custom Opportunity record page for Sales users for new logo opportunities. They need to control what fields display on the record when a sales user is viewing the opportunity.
Where should the administrator edit what fields display in the details of the record page?

A. Custom Lightning Component

B. Page Layout

C. Record Types

D. Record Detail Component

An administrator has been tasked with creating a new custom field on the Account object called Government Number. The compliance department has determined that this field contains sensitive information and needs to be encrypted using Classic Encryption.
How will this impact users when reading, editing, or reporting on Accounts?

A. Encrypted fields are unable to be used in report criteria or list views filters.

B. Users will need the View Encrypted Data permission to edit the field.

C. Users with the View Encrypted Data permission can see the field, regardless of Field-Level Security.

D. Encrypted fields can be added to a list view and rule filters.

What should an administrator consider when moving approval processes using a change set?

A. The unique name of the approval process is NOT allowed to be changed once deployed in the target organization.

B. Custom fields on standard objects will need to be manually added in the target organization.

C. Change sets do NOT include the order of active approval processes from the source organization.

D. Change sets do NOT include the approval and rejection actions from the source organization.

Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?

A. The user will NOT be able to edit product support cases

B. The user will only be able to edit cases manually shared with them

C. The user will only be able to edit the cases that they created

D. The user will be able to edit product support cases

Which two tools should an administrator use to require data to be entered in a field and improve data quality on a record in Salesforce? (Choose two.)

A. Workflow Rules

B. Dashboards

C. Page Layouts

D. Validation Rules

Universal Containers wants to implement a recruiting application using an Applicant custom object and a Position custom object. Each position record may have many applicants associated with it.
What solution should the administrator recommend to ensure applicants are retained even if the position is removed?

A. Create a lookup field on Position.

B. Create a master-detail field on Applicant.

C. Create a lookup field on Applicant.

D. Create a master-detail field on Position.

The support operations team has noticed some invalid data in the custom Primary Issue picklist field on case records. They are unsure of what the issue is since the field is being updated by an automated procedure and there is a validation rule to ensure clean data on case records.
Why are records being updated with data that violates the validation rule?

A. The user has the Modify All Data permission on the object.

B. The data change is triggered by an update record Flow element.

C. The field is being updated by a workflow field update.

D. The field is being updated by an Apex before trigger.

An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.
Which two options could the administrator do to meet this requirement? (Choose two.)

A. Add the New Article global action to required page layouts.

B. Create a custom quick action for each object.

C. Deploy a screen-based flow from the home page.

D. Use the Service Setup Assistant to Configure Knowledge.

Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain fields are updated, the Case Owner is notified by email.
What should the administrator use to email the Case Owner?

A. Email-to-Case

B. Before Save Flow

C. After Save Flow

D. Outbound Message

What would prevent a user from syncing a quote with an opportunity?

A. The quote has a validation rule preventing it from being updated.

B. The quote has already passed its expiration date.

C. Another quote is already synced with the opportunity.

D. Another quote is already synced with the opportunity and is awaiting approval.

Which two results can be expected if an administrator uses Data Loader to transfer ownership of account records? (Choose two.)

A. All account teams are removed from the records that are transferred.

B. All new owners are automatically notified of their new account ownership.

C. All manual sharing is removed from the records that are transferred.

D. All ownership-based sharing rules for the records are recalculated.

An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?

A. Create a developer sandbox

B. Create a configuration-only sandbox

C. Create a metadata sandbox

D. Create a full sandbox

Cloud Kicks tracks project details in a custom Project object. Project Milestones are tracked in a second custom object, with a reference to the parent Project record. Users need to automatically create a standard set of related Project Milestones when a Project record is created.
What is the recommended automation solution?

A. Field Service flow

B. Scheduled flow

C. Before-save autolaunched flow

D. After-save autolaunched flow

Which three password options are available for the administrator to set on content deliveries? (Choose three.)

A. Administrator-provided default password

B. Password complexity rules

C. Password protection is required

D. Password protection is optional and defaults to ON

E. Password protection is optional and defaults to OFF

Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.
How should an administrator define an application object to meet these requirements?

A. Create master-detail fields on the application object to both the position and applicant.

B. Create a lookup field on both the position and applicant to the application.

C. Create lookup fields on the application object to both the position and applicant.

D. Create a master-detail field on both the position and applicant to the application.

Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

A. Data Loader

B. Salesforce Extensions for Visual Studio Code

C. Change sets

D. Ant Migration Tool

Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?

A. Hierarchical

B. Master-detail

C. Lookup

D. Roll-up summary

The administrator at Cloud Kicks needs to set up automation to update three fields on the Shipment custom object. Because of the effect these updates will have on some programmatic customizations, they need to happen in a very specific order.
How should the administrator configure the field updates to ensure the proper order?

A. Create three workflow rules in order, one workflow rule for each field update.

B. Create a workflow rule with three field updates entered in the correct order.

C. Create a process with three criteria nodes and stop after each action.

D. Create a process with one criteria node and three field updates in the correct order.

Northern Trail Outfitters has five delegated administrators and two system administrators. There have been a couple of cases reported that login settings for sales reps have changed.
Where would the administrator find what settings have been changed?

A. Field history tracking

B. Debug log

C. Setup audit trail

D. Login history

AW Computing is running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved.
What should the administrator recommend for these requirements?

A. Enable Subscriptions.

B. Implement CPQ.

C. Create a separate price book.

D. Remove the approval process.

The sales VP noticed several sales reps generating a contract too early in the sales stage. To help correct this behavior, the VP has requested the Create Contract button only be available when the opportunity reaches the negotiation stage.
How should the administrator meet this requirement?

A. Create a custom permission.

B. Configure dynamic action.

C. Modify page layout.

D. Create a validation rule.

The administrator at AW Computing has received an email for a system error indicating that their organization has reached its hourly limit for processing workflow time triggers.
Which two processes should the administrator review? (Choose two.)

A. Apex Triggers

B. Time-Based Workflows

C. Debug Logs

D. Paused Flow Interviews

An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet the request? (Choose two.)

A. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object

B. Change the access levels in the marketing user standard profile to read, create and edit for the product object

C. Create a permission set with read and write access for the product object and assign it to the marketing users

D. Create a permission set with read, create and edit access for the product object and assign it to the marketing users

What are two capabilities when creating an entitlement process? (Choose two.)

A. Entitlement versioning allows changes to existing entitlement processes.

B. Entitlements have their own organization-wide default settings.

C. The Manage Entitlements permission must be enabled.

D. Milestones can be created dynamically based on other fields.

Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Item records should only be visible by users that own the Account records.
Which sharing setting provides the correct visibility?

A. Controlled by Parent

B. Private

C. Public Read Only

D. Public Read/Write/Transfer

An administrator at Cloud Kicks has been tasked by the compliance team to flag where sensitive information is stored in Salesforce.
What feature should the administrator use to fulfill this requirement?

A. Schema Builder

B. Classic Encryption

C. Field-Level Security

D. Data Classification

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

A. Merge the duplicate contacts and then merge the duplicate accounts

B. Merge the duplicate accounts and the duplicate contacts will be merged automatically

C. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts

D. Merge the duplicate accounts and then merge the duplicate contacts

An administrator would like to know if any other administrators or delegated administrators are using the Log In As a User feature.
Where should the administrator look?

A. Login History

B. Grant Account Login Access

C. Connected App Usage

D. Setup Audit Trail

Which two processing steps are triggered when reassigning Account owners using the Mass Transfer tool? (Choose two.)

A. Only owner-based sharing rules are recalculated.

B. Manual sharing is updated to reflect the new owner.

C. All Account sharing rules are recalculated.

D. All manual sharing is removed from the Accounts.

The sales VP wants to see the custom Bonus Amount field summed to the Amount level; however, the ability to create a summary field is grayed out.
Which adjustment does the administrator need to make in order to utilize a custom summary field?

A. Reorder columns.

B. Create bucket field.

C. Add data grouping.

D. Add filter logic.

The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

A. Custom summary report where unit equals business hours

B. Report based on custom report type using cases and business hours

C. Report based on a reporting snapshot that runs daily at 5:00 p.m.

D. Standard case lifecycle report where unit equals business hours

What are two capabilities of Territory Management? (Choose two.)

A. The ability to use opportunity criteria to expand a private sharing model

B. Territory hierarchy replaces the role hierarchy for sharing

C. The ability to use account criteria to expand a private sharing model

D. Support for complex and frequently changed sales organization structures

The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be `No` and will change to `Yes` if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?

A. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won

B. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won

C. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won

D. Configure Current Customer as a text field and use an approval process to recalculate its value

Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:
* Amount (Currency) is populated.
* The Ready to Close (Checkbox) must also be true.
Which validation rule error condition should the administrator configure to meet these requirements?

A. AND(OR(StageName = “Negotiation/Review”, StageName = “Closed Won”),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))

B. AND(OR(StageName = “Negotiation/Review”, StageName = “Closed Won”),OR(ISBLANK( Amount ),Ready_to_Close__c = TRUE))

C. AND(OR(ISPICKVAL(StageName, “Negotiation/Review”), ISPICKVAL(StageName, “Closed Won”)),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))

D. AND(OR(ISPICKVAL(StageName, “Negotiation/Review”), ISPICKVAL(StageName, “Closed Won”)),OR(NOT(ISBLANK( Amount )),Ready_to_Close__c = TRUE))

After an administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

A. Users in production will now be able to receive emails sent out from the sandbox.

B. Metadata changes since the last refresh will be added to the existing information in the sandbox.

C. All new data since the last refresh will be added to the existing information in the sandbox.

D. Users in the sandbox that do not exist in production will no longer exist in the sandbox.

Northern Trail Outfitters (NTO) wants to start using Salesforce for its HR recruiting process. NTO needs to ensure that every application is linked to both a job posting and an applicant. Applicants can apply for more than one job posting, and each job posting can have more than one applicant.
How should an administrator configure the objects?

A. Create Applicants as a junction object with a master-detail relationship to Job Postings and a lookup relationship to Job Applications.

B. Configure Job Applications as a junction object with master-detail relationships to both Applicants and Job Postings.

C. Add Applicants as a junction object with master-detail relationships to both Job Postings and Job Applications.

D. Make Job Applications as a junction object with a master-detail relationship to Applicants and a lookup relationship to Job Postings.

An administrator is moving sandbox customizations to production using a change set. After creating the initial change set, the administrator realizes that some components were missed.
What three considerations should the Admin make regarding the change set? (Choose three.)

A. Deploy all dependent components.

B. Use a new change set to deploy metadata and data from the sandbox to production.

C. Clone the change set to add dependent components to an uploaded change set.

D. Add permissions and access settings to the outbound change set.

E. Edit the uploaded change set to add the additional components.

A sales user is assigned to a permission set group that gives them Modify All access to Accounts. An administrator assigns the same user to a muting permission set that mutes Delete access on Accounts.
What level of access will the sales user have on the Account object?

A. No Access

B. Modify All

C. Read-Only

D. Read, Create, and Edit

AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource’s ability to create or modify permission sets.
Which feature should be employed to accomplish this request?

A. View All Users Permission

B. Customize Application Permission

C. Assignment Rules

D. Delegated Administrator

Universal Containers has an active process that assigns a task to sales operations once an opportunity is won. Sales Ops is reporting that the tasks are missing.
Which two tools should the administrator use to determine the problem? (Choose two.)

A. Email Log

B. Monitor time based workflow

C. Paused flow interview list

D. Debug Log

When the delete permission is selected in a muting permission set, which other permission is automatically muted?

A. View All Records

B. View All Data

C. Modify All Records

D. Modify All Data

The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports.
What approach should an administrator take to meet the requirements?

A. Use Rename Tabs and Labels to change the field labels as needed.

B. Edit the fields available for reports section in the Opportunities report type to make the changes.

C. Create bucket fields for each field and enter the new column heading in the bucket name field.

D. Build a custom report type and use Display As in Edit Layouts to make the requested changes.

Which three capabilities should an administrator consider about change sets? (Choose three.)

A. When a component is added to a change set, all dependent components automatically get added.

B. When custom fields are added to a change set, field-level security is automatically included.

C. When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.

D. There is a feature that allows the user to validate a change set before deploying it.

E. To use change sets, at least one inbound and one outbound connection must exist.

Universal Containers has implemented a custom process related to products. They have a custom object called Draft Product. Once a Draft Product is approved, automation is needed to create a new Product record and delete the original Draft Product record.
Which two options would meet this requirement? (Choose two.)

A. Process Builder that calls Apex

B. Flow that calls a Process Builder

C. Process Builder that calls a Flow

D. Process Builder that calls a Workflow Rule

Cloud Kicks has organization-wide sharing defaults on the opportunity set to private. However, members of the finance team need to see closed won opportunities. The finance team members all have roles under the finance director, while the sales team members have roles under the sales manager.
Which two options should the administrator use to meet these criteria? (Choose two.)

A. Share with roles and subordinates of the finance director role.

B. Make an owner-based sharing rule where the won field = true.

C. Select all opportunities owned by the sales manager role.

D. Create a criteria-based sharing rule where the won field = true.

A new administrator at Cloud Kicks has reported that they are unable to use outbound change sets as requested.
What permission should be reviewed to determine if it is missing from the administrator user or profile?

A. Modify Metadata Through Metadata API Functions

B. API Enabled

C. Deploy Change Sets

D. Create and Upload Change Sets

An administrator has created a flow that sends platform events whenever an opportunity is updated. An Apex developer has been tasked to write code that listens for these events. When reviewing the debug logs for a user, the developer can see that the flow ran, but the debug information is missing.
What should the administrator recommend to assist with debugging?

A. Search the AppExchange to find a tool that assists with debugging.

B. Select the Debug Enabled checkbox on platform events.

C. Platform events are unavailable for debugging.

D. Set a debug log on the Automated Process entity.

A team is assigned to standardize processes across internal teams for Salesforce Knowledge. The team finds it difficult to effectively group the articles due to the slightly different verbiage used by each of the Support teams, which makes searching and search results inconsistent.
Which two customizations should an administrator use to allow for a better experience when searching? (Choose two.)

A. Highlight relevant article text within search results.

B. Create search activity report with promoted search terms.

C. Configure new page layout.

D. Set up synonym groups.

Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues.
Which two tools should the administrator use to update the owner of these leads? (Choose two.)

A. Mass Update

B. Import Wizard

C. Bulk API

D. Dataloader.io