Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?

A. Assignment rules and approval processes

B. Assignment rules, approval processes, and workflow rules

C. Assignment rules and workflow rules

D. Assignment rules, auto-response rules, and workflow rules

The administrator at Cloud Kicks is troubleshooting an issue one user is having with a flow. They have decided to add a debug log to that user.
What debug log category should be used?

A. Callout

B. Workflow

C. System

D. Database

The HR Director at Universal Containers has indicated the picklist entries for salary range and pay grade on the custom Position object need updating and require frequent change. Because frequent changes have to be made to these Position fields, they are requesting the ability to update these picklist values.
Which feature should the administrator consider that allows for this?

A. Screen Flow using custom metadata types.

B. A permission set containing the modify all data permission for the Position object.

C. Delegated administration for the Position object.

D. Field accessibility set to editable for the picklists for the Position object.

Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?

A. Create a sharing rule to share all price books to sales users

B. Manually share each price book to the sales users’ profile

C. Set the organization-wide default for price book to Use

D. Clone all custom price books from the standard price book

The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?

A. Standard filter

B. Cross filter

C. Joined report

D. Reporting snapshot

Universal Containers is implementing a new lead status process and wants to be able to do the following:
✑ Track leads through five different status values.
✑ Run reports showing the duration a lead spends in each status.
✑ Run full Lifetime reports of a lead from creation to conversion.
✑ Prevent leads from skipping a lead status.
How can these requirements be met?

A. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.

B. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.

C. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.

D. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.

How should an administrator ensure the appropriate number of digits are entered into the custom encrypted field created to capture credit card numbers on the Opportunity object?

A. Create a validation rule to ensure the length.

B. Use the credit card number mask type.

C. Define the number of mask characters.

D. Enter the number of digits at the field level.

An administrator has unchecked the `Enable content pack creation` checkbox after users had created content packs.
What is the impact of this change?

A. Users can modify the description and title of existing packs

B. All existing content packs will be deleted

C. Users can continue to edit the contents of existing packs

D. The Clone & Customize button will continue to be available

As part of their yearly audit, the compliance team at Cloud Kicks would like to track when a user’s profile has been changed and who changed the data.
What should the administrator review to meet this requirement?

A. Analytic Snapshot

B. Field History Tracking

C. Setup Audit Trail

D. Historical Trending

Which two results can be expected if an administrator uses Data Loader to transfer ownership of account records? (Choose two.)

A. All account teams are removed from the records that are transferred.

B. All new owners are automatically notified of their new account ownership.

C. All manual sharing is removed from the records that are transferred.

D. All ownership-based sharing rules for the records are recalculated.

Cloud Kicks (CK) has recently decided to use Collaborative Forecasting to optimize the accuracy and efficiency of its sales cycle. The CK sales operation manager wants to enable supervisors and their subordinates to make changes to any forecast amounts that inaccurately reflect their current pipeline.
Which two settings should be enabled to meet this requirement? (Choose two.)

A. Revenue adjustments

B. Owner adjustments

C. Payout adjustments

D. Manager adjustments

Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues.
Which two tools should the administrator use to update the owner of these leads? (Choose two.)

A. Mass Update

B. Import Wizard

C. Bulk API

D. Dataloader.io

What are three capabilities of Chat in the Salesforce Console? (Choose three.)

A. Approval processes can be used to escalate cases in the chat window.

B. The Details tab can be used to see information about the visitor.

C. Chats can be transferred to other agents.

D. The Articles tool can be used to search for Knowledge articles.

E. Multiple visitors can chat in one window.

Which three capabilities should an administrator consider about change sets? (Choose three.)

A. When a component is added to a change set, all dependent components automatically get added.

B. When custom fields are added to a change set, field-level security is automatically included.

C. When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.

D. There is a feature that allows the user to validate a change set before deploying it.

E. To use change sets, at least one inbound and one outbound connection must exist.

Universal Containers wants to use the Omni-Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?

A. Assignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.

B. The least active routing model looks for the agent who has the largest maximum work capacity.

C. Assignment rules are triggered when an agent accepts the work and edits and saves the work.

D. If there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.

What are two capabilities of Territory Management? (Choose two.)

A. The ability to use opportunity criteria to expand a private sharing model

B. Territory hierarchy replaces the role hierarchy for sharing

C. The ability to use account criteria to expand a private sharing model

D. Support for complex and frequently changed sales organization structures

What are two capabilities when creating an entitlement process? (Choose two.)

A. Entitlement versioning allows changes to existing entitlement processes.

B. Entitlements have their own organization-wide default settings.

C. The Manage Entitlements permission must be enabled.

D. Milestones can be created dynamically based on other fields.

Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout.
Which two options can the administrator take to deploy the page layout? (Choose two.)

A. Clone the change set in the sandbox, add the new page layout to it and upload to production.

B. Deploy the existing change set. Create and deploy a new change set containing the page layout.

C. Add the page layout to the existing change set in the sandbox and upload the change set again.

D. Edit the change set in production to add the new page layout before deploying the change set.

Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)

A. Manage Milestones

B. Customize Entitlements

C. Manage Entitlements

D. Customize Application

The inside Sales Manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks.
What should the administrator do to meet this requirement?

A. Use a Workflow Rule that sends an email when the Lead Status is changed.

B. Use a Quick Action to update a date field and change the status value.

C. Turn on field history tracking for the lead status field and create a report based on that field.

D. Use a formula field to calculate the date when the status changes.

Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?

A. Hierarchical

B. Master-detail

C. Lookup

D. Roll-up summary

Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

A. Update the manager’s profile to include edit access to the Case object.

B. Assign the manager a permission set with edit access to the Case object.

C. Create a public group with read/write for Cases and Accounts.

D. Set the Organization-Wide Default to public read/write for Cases and Accounts.

DreamHouse Realty manages its accounts and contacts in Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with.
How should the administrator track third-party financial advisors and the customers they work with?

A. Set up Contacts to Multiple Accounts for loan advisors.

B. Use a B2B Account Model to track loan advisors’ customers.

C. Use a Hierarchical lookup on Contact to track loan advisors’ customers.

D. Create a Hierarchical lookup on Account to track loan advisors’ customers.

Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Item records should only be visible by users that own the Account records.
Which sharing setting provides the correct visibility?

A. Controlled by Parent

B. Private

C. Public Read Only

D. Public Read/Write/Transfer

Ursa Major Solar uses the custom object Product Development to track ideas R&D is working on. A former administrator added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under consideration for those products. The R&D manager recently ran a report and noticed several potential names where the relationship to the Product Development record was missing. The current administrator needs to change this relationship to master-detail to ensure a potential name only exists when there is product development.
Which two options are available for altering the existing Potential Name records for the deployment of this change to be successful? (Choose two.)

A. Assign any Potential Name records with blank lookup fields to an existing record from Product Development.

B. Remove any existing data in the lookup field in Potential Name records.

C. Move any Potential Name records with blank lookup fields to the recycle bin.

D. Remove the lookup field from the page layout so the data is maintained without changes.

After an administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

A. Users in production will now be able to receive emails sent out from the sandbox.

B. Metadata changes since the last refresh will be added to the existing information in the sandbox.

C. All new data since the last refresh will be added to the existing information in the sandbox.

D. Users in the sandbox that do not exist in production will no longer exist in the sandbox.

What should an administrator use as an alternative to a Process Builder to expedite the time required to update the records?

A. Workflow Rule Field Change

B. Before Save Flow Trigger

C. Screen Flow

D. Batch Update

Universal Containers sells monthly service subscriptions and wants to ensure their Opportunity reports accurately represent the amount of money to be received each month.
Which solution should an administrator use to meet this requirement?

A. Use product revenue schedules for each revenue period.

B. Use Process Builder and Flow to create custom object records.

C. Use Opportunity formula fields for each reporting period.

D. Use monthly Opportunity reporting snapshots.

A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?

A. Contact sharing settings have Grant Access Using Hierarchies unchecked

B. The contact is NOT linked to an account

C. The contact has NOT been manually shared with the manager

D. Contact sharing settings are Private

Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.
What could be the cause of this issue?

A. Email deliverability CANNOT be changed in a sandbox.

B. The email relay is disabled in the sandbox.

C. The email addresses for the users in the sandbox are invalid.

D. Approvals can only be tested in a full or partial data sandbox.

AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its org. The administrator suggests utilizing Salesforce Shield.
What should the team consider before implementing Salesforce Shield?

A. Paused flows can cause data to be saved in an unencrypted state.

B. Einstein Lead Scoring is available on encrypted fields.

C. Shield Platform Encryption can be used with custom metadata types.

D. Encrypted fields are unable to be referenced in flows.

Which three actions can occur when an administrator clicks `Save` after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

A. Users are temporarily locked out of their ability to access articles

B. Users may temporarily experience performance issues when searching for articles

C. The contents of the category drop-down menu change

D. The articles and questions visible to users’ change

E. The history of article usage is reset to zero utilization

An administrator recently implemented multi-factor authentication (MFA) with a standard security level selected. They are receiving cases that users are unable to log in.
What should the administrator do to troubleshoot?

A. Change MFA to High Assurance.

B. Reset the user passwords and ask them to try again.

C. Check the session security level required at login on the user profile.

D. Temporarily disable MFA.

Which three password options are available for the administrator to set on content deliveries? (Choose three.)

A. Administrator-provided default password

B. Password complexity rules

C. Password protection is required

D. Password protection is optional and defaults to ON

E. Password protection is optional and defaults to OFF

A new approval process was created to allow management to make adjustments to an opportunity after the opportunity is closed won. After the opportunity is submitted for approval, the manager is unable to edit the record.
What could prevent the record from being editable by the manager?

A. Record Editability Properties

B. Initial Submission Settings

C. Final Approval Actions

D. Final Rejection Actions

DreamHouse Realty wants better insights into potential revenue in the next quarter and is considering using Collaborative Forecasts.
What should the administrator consider when setting up Collaborative Forecasts?

A. A single org can have up to six different types of forecasts.

B. Opportunity Split data cannot be viewed in a forecast.

C. The default forecast categories cannot be customized.

D. A forecast can be either revenue-based or quantity-based.

The administrator at Cloud Kicks made new fields and page layout adjustments based on new requirements from the service team. The changes have been built in a sandbox and are ready to be deployed into production.
What should an administrator do before deploying the change set in production?

A. Request a new sandbox based on the sandbox where the changes were made.

B. Make a new sandbox based on production to restore changes from.

C. Create the fields and update the page layouts in production.

D. Push the change set to another sandbox to restore from.

At Ursa Major Solar, several different planetary teams handle leads depending on which planet the lead is coming from. While most of the teams only need a few fields filled out to work the lead, the Jupiter team requires additional information to be filled out, such as which moon the lead is coming from. The administrator needs to automate which team is allocated the lead record based on the planet and ensure that every team has all of the information they need.
Which two features will satisfy these requirements? (Choose two.)

A. Workflow Rules

B. Matching Rules

C. Assignment Rules

D. Validation Rules

Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day.
Which two sandboxes should be used in this instance? (Choose two.)

A. Partial

B. Developer Pro

C. Developer

D. Full

What are two capabilities of Enterprise Territory Management? (Choose two.)

A. The ability to use 20 territories assignment rules per model.

B. Territory hierarchy replaces the role hierarchy for sharing.

C. The ability to use filter-based opportunity criteria to expand assignment rules.

D. Prioritize territories to indicate highest priority or lowest priority.

A team is assigned to standardize processes across internal teams for Salesforce Knowledge. The team finds it difficult to effectively group the articles due to the slightly different verbiage used by each of the Support teams, which makes searching and search results inconsistent.
Which two customizations should an administrator use to allow for a better experience when searching? (Choose two.)

A. Highlight relevant article text within search results.

B. Create search activity report with promoted search terms.

C. Configure new page layout.

D. Set up synonym groups.

AW Computing is running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved.
What should the administrator recommend for these requirements?

A. Enable Subscriptions.

B. Implement CPQ.

C. Create a separate price book.

D. Remove the approval process.

At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object called Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the oversight team only. A public group for the oversight team has been created.
Which two steps should the administrator take next to meet this requirement? (Choose two.)

A. Create a sharing rule that gives the Public Group Read/Write access to Audits.

B. Remove Create, Read, Edit and Delete permissions to the Audits object for all profiles.

C. Build a permission set with Create, Read, and Edit for Audits selected and assign it to the individual Public Group members.

D. Set OWD to Private for Cases and assign the Public Group a role above Support Users in the hierarchy.

An administrator at Universal Containers has been asked to configure product schedules.
What should the administrator consider before enabling this feature?

A. Customizable product schedule page layouts cannot be modified.

B. To remove a product schedule completely, remove it from the standard price book.

C. The Product Schedule is unavailable in Process Builder and Flow.

D. Line Item Schedule is unavailable in Process Builder and Workflow.

Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? (Choose two.)

A. Add a custom picklist field to the object

B. Change the organization-wide sharing rules for the object

C. Change the relationship with another object

D. Create a custom tab for the object

Cloud Kicks needs to automate several updates to lead records and update unrelated records. Select changes should happen every time a record is created or updated, but other changes should only happen when the record is updated.
Which two options should the administrator use to automate these updates? (Choose two.)

A. Create a flow that runs when a record is created or updated.

B. Use a Decision element with the “Only if the record that triggered the flow to run is updated to meet the condition requirements” option.

C. Create a Process Builder that runs when a record is changed.

D. Use “formula evaluates to true” workflow rule with the ISCHANGED function to make changes when the record is updated.

An administrator has a request to write a report listing accounts that have sales from this year and that have a completed activity in the last 30 days.
What reporting feature should the administrator employ to provide only the list of accounts, without listing the details of the opportunities?

A. Cross-Filter

B. Filter Logic

C. Summary Report

D. Joined Report

Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.
Which three things should the administrator do to resolve this issue? (Choose three.)

A. Have the users refresh the Account page so they get the current Process Builder.

B. Deactivate the Process Builder in production.

C. Manually make the updates to the Account as the logged-in user.

D. Fix the ProcessBuilder in a sandbox and migrate the change to production.

E. Review the Error Email for the Process Builder and rectify the issues.

An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.
Which two options could the administrator do to meet this requirement? (Choose two.)

A. Add the New Article global action to required page layouts.

B. Create a custom quick action for each object.

C. Deploy a screen-based flow from the home page.

D. Use the Service Setup Assistant to Configure Knowledge.

Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity.
How can automation be used to help meet this requirement?

A. Use an Apex trigger on the Account object that adds the account name to the opportunity name

B. Write a validation rule that updates the opportunity name with the account name using a cross-object formula

C. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name

D. Use an approval process that routes newly created opportunities to management for data quality review