Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.
What could be the cause of this issue?

A. Email deliverability CANNOT be changed in a sandbox.

B. The email relay is disabled in the sandbox.

C. The email addresses for the users in the sandbox are invalid.

D. Approvals can only be tested in a full or partial data sandbox.

Cloud Kicks (CK) has a sneaker maintenance plan that it includes with all orders for its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.
What should the administrator do to help manage the plan?

A. Create a support process for the maintenance plan.

B. Use Flow to automatically create and assign entitlements.

C. Ensure milestones are in place for the maintenance plan.

D. Set up and configure entitlement templates.

Universal Containers purchased Field Service Lightning licenses in production and wants to make these licenses available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?

A. Use the Match Production Licenses tool.

B. Submit a Salesforce Support case.

C. Merge Production and the sandbox using a template.

D. Refresh the sandbox from production.

An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE.
Which three pieces of information must be supplied to the IDE during this process? (Choose three.)

A. The username and password of the destination environment

B. The related change set connection information

C. The metadata components that need to be deployed

D. The data of the fields which are being deployed

E. The environment into which the changes will be deployed

An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? (Choose two.)

A. Clone the change set in the sandbox environment, add the component and upload it to production.

B. Create a new change set in the sandbox environment, add all the required components and upload it to production.

C. Edit the change set in the sandbox environment and upload it to production.

D. Edit the change set in production, add the component, and use the redeploy option.

Cloud Kicks (CK) has recently decided to use Collaborative Forecasting to optimize the accuracy and efficiency of its sales cycle. The CK sales operation manager wants to enable supervisors and their subordinates to make changes to any forecast amounts that inaccurately reflect their current pipeline.
Which two settings should be enabled to meet this requirement? (Choose two.)

A. Revenue adjustments

B. Owner adjustments

C. Payout adjustments

D. Manager adjustments

What should an administrator consider when moving approval processes using a change set?

A. The unique name of the approval process is NOT allowed to be changed once deployed in the target organization.

B. Custom fields on standard objects will need to be manually added in the target organization.

C. Change sets do NOT include the order of active approval processes from the source organization.

D. Change sets do NOT include the approval and rejection actions from the source organization.

Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

A. Update the manager’s profile to include edit access to the Case object.

B. Assign the manager a permission set with edit access to the Case object.

C. Create a public group with read/write for Cases and Accounts.

D. Set the Organization-Wide Default to public read/write for Cases and Accounts.

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

A. Merge the duplicate contacts and then merge the duplicate accounts

B. Merge the duplicate accounts and the duplicate contacts will be merged automatically

C. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts

D. Merge the duplicate accounts and then merge the duplicate contacts

Universal Containers is implementing a new lead status process and wants to be able to do the following:
✑ Track leads through five different status values.
✑ Run reports showing the duration a lead spends in each status.
✑ Run full Lifetime reports of a lead from creation to conversion.
✑ Prevent leads from skipping a lead status.
How can these requirements be met?

A. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.

B. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.

C. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.

D. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.

Universal Containers has an active process that assigns a task to sales operations once an opportunity is won. Sales Ops is reporting that the tasks are missing.
Which two tools should the administrator use to determine the problem? (Choose two.)

A. Email Log

B. Monitor time based workflow

C. Paused flow interview list

D. Debug Log

The inside Sales Manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks.
What should the administrator do to meet this requirement?

A. Use a Workflow Rule that sends an email when the Lead Status is changed.

B. Use a Quick Action to update a date field and change the status value.

C. Turn on field history tracking for the lead status field and create a report based on that field.

D. Use a formula field to calculate the date when the status changes.

A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?

A. Contact sharing settings have Grant Access Using Hierarchies unchecked

B. The contact is NOT linked to an account

C. The contact has NOT been manually shared with the manager

D. Contact sharing settings are Private

A team is assigned to standardize processes across internal teams for Salesforce Knowledge. The team finds it difficult to effectively group the articles due to the slightly different verbiage used by each of the Support teams, which makes searching and search results inconsistent.
Which two customizations should an administrator use to allow for a better experience when searching? (Choose two.)

A. Highlight relevant article text within search results.

B. Create search activity report with promoted search terms.

C. Configure new page layout.

D. Set up synonym groups.

As part of their yearly audit, the compliance team at Cloud Kicks would like to track when a user’s profile has been changed and who changed the data.
What should the administrator review to meet this requirement?

A. Analytic Snapshot

B. Field History Tracking

C. Setup Audit Trail

D. Historical Trending

Which two statements are true about the creation of entitlement processes? (Choose two.)

A. Entitlements have their own organization-wide default settings

B. The Manage Entitlements permission must be enabled

C. Milestones can be created dynamically based on other fields

D. Entitlement versioning allows changes to existing entitlement processes

Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.
How can an administrator meet this requirement?

A. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings

B. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings

C. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings

D. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings

At Cloud Kicks, the distributor account information is sensitive information. The administrator needs to make sure this information is unavailable to testers in the full sandbox.
What should the administrator recommend?

A. Use the data masking tool.

B. Refresh the sandbox.

C. Assign the users a new permission set.

D. Delete the sensitive information.

The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

A. Custom summary report where unit equals business hours

B. Report based on custom report type using cases and business hours

C. Report based on a reporting snapshot that runs daily at 5:00 p.m.

D. Standard case lifecycle report where unit equals business hours

The administrator at AW Computing has received an email for a system error indicating that their organization has reached its hourly limit for processing workflow time triggers.
Which two processes should the administrator review? (Choose two.)

A. Apex Triggers

B. Time-Based Workflows

C. Debug Logs

D. Paused Flow Interviews

What should an administrator use as an alternative to a Process Builder to expedite the time required to update the records?

A. Workflow Rule Field Change

B. Before Save Flow Trigger

C. Screen Flow

D. Batch Update

AW Computing is running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved.
What should the administrator recommend for these requirements?

A. Enable Subscriptions.

B. Implement CPQ.

C. Create a separate price book.

D. Remove the approval process.

Universal Containers wants to create a Feedback__c custom object related to Account and ensure all feedback records are owned by the same user as the
Account owner.
How should an administrator relate Feedback__c to Account?

A. Create a master-detail field on Feedback__c.

B. Create a hierarchical field on Feedback__c.

C. Create a lookup Account field and filter on Feedback__c.

D. Create a junction object between Account and Feedback__c.

A new approval process was created to allow management to make adjustments to an opportunity after the opportunity is closed won. After the opportunity is submitted for approval, the manager is unable to edit the record.
What could prevent the record from being editable by the manager?

A. Record Editability Properties

B. Initial Submission Settings

C. Final Approval Actions

D. Final Rejection Actions

Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting.
What type of field should an administrator create on the Job Application to enable this functionality?

A. Roll-up Summary

B. Lookup

C. Master-Detail

D. Formula

The administrator at Cloud Kicks made new fields and page layout adjustments based on new requirements from the service team. The changes have been built in a sandbox and are ready to be deployed into production.
What should an administrator do before deploying the change set in production?

A. Request a new sandbox based on the sandbox where the changes were made.

B. Make a new sandbox based on production to restore changes from.

C. Create the fields and update the page layouts in production.

D. Push the change set to another sandbox to restore from.

Cloud Kicks has created a new flow that deletes records.
What should the administrator consider when testing the flow?

A. Even if the flow is inactive, debugging the flow will delete the test record.

B. Flows with delete elements cannot be debugged by the Flow debugging tool.

C. Flows with delete elements need to be inactive to ensure that the test record is not actually deleted.

D. Records deleted by Flow when debugging are hard deleted.

An administrator for Cloud Kicks has received several requests to update Salesforce reports with fields that users are unable to see on the report. The administrator notices that the missing fields are new custom fields and the reports are created with custom report types.
What should the administrator do to make this an easier process?

A. Enable Auto add new custom fields to custom report type layouts.

B. Mark the fields and Visible and Read Only on the user Profiles.

C. Ensure the reports are being created with the correct hierarchy level.

D. Build reports for the users and save them in a shared folder.

The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

A. Dashboard filter

B. Dynamic dashboard

C. Joined reports on a dashboard

D. Matrix reports on a dashboard

Which three features are supported in delegated administration? (Choose three.)

A. Unlock Communities users

B. Unlock non-Communities users

C. Set org-wide sharing defaults

D. Manage custom objects

E. Create and edit users

Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout.
Which two options can the administrator take to deploy the page layout? (Choose two.)

A. Clone the change set in the sandbox, add the new page layout to it and upload to production.

B. Deploy the existing change set. Create and deploy a new change set containing the page layout.

C. Add the page layout to the existing change set in the sandbox and upload the change set again.

D. Edit the change set in production to add the new page layout before deploying the change set.

Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

A. Product quantity

B. Quota amount

C. Opportunity amount

D. Expected revenue

AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource’s ability to create or modify permission sets.
Which feature should be employed to accomplish this request?

A. View All Users Permission

B. Customize Application Permission

C. Assignment Rules

D. Delegated Administrator

Universal Containers wants to allow community visitors to submit support cases without logging into the community.
Which two features are required to implement this request? (Choose two.)

A. New case quick action

B. Web-to-case

C. Case assignment rules

D. Case feed actions

A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity.
Which solution would provide edit access to the opportunity?

A. Create a permission set for opportunity edit and add it to the support member’s user record.

B. Change the Organization-Wide Defaults internal access for opportunities to public read/write.

C. Change the support team member’s role to a role above the sales rep in the org’s role hierarchy.

D. Add the support team member to the opportunity team and assign read/write access to the member.

Cloud Kicks is looking for a way to back up its data daily.
What should the administrator recommend?

A. Schedule a report and have the data emailed to the admin to put in the target destination.

B. Extract the data with the Import Wizard and push it to the target destination.

C. Set up Salesforce’s Data Export Service and store the data in the target destination.

D. Use an ETL tool that can be scheduled to extract the data and push it to the target destination.

How should an administrator ensure the appropriate number of digits are entered into the custom encrypted field created to capture credit card numbers on the Opportunity object?

A. Create a validation rule to ensure the length.

B. Use the credit card number mask type.

C. Define the number of mask characters.

D. Enter the number of digits at the field level.

Which three password options are available for the administrator to set on content deliveries? (Choose three.)

A. Administrator-provided default password

B. Password complexity rules

C. Password protection is required

D. Password protection is optional and defaults to ON

E. Password protection is optional and defaults to OFF

Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.
How should an administrator define an application object to meet these requirements?

A. Create master-detail fields on the application object to both the position and applicant.

B. Create a lookup field on both the position and applicant to the application.

C. Create lookup fields on the application object to both the position and applicant.

D. Create a master-detail field on both the position and applicant to the application.

Ursa Major Solar (UMS) wants to improve its customers' ability to search for knowledge articles. UMS has already created categories for articles.
Which two additional changes should be made to improve search capabilities? (Choose two.)

A. Promote specific search terms for specific articles.

B. Create synonyms for specific search terms.

C. Configure Global Search for specific search terms.

D. Configure Einstein Search for specific search terms.

An administrator is creating a custom Opportunity record page for Sales users for new logo opportunities. They need to control what fields display on the record when a sales user is viewing the opportunity.
Where should the administrator edit what fields display in the details of the record page?

A. Custom Lightning Component

B. Page Layout

C. Record Types

D. Record Detail Component

Which two tools should an administrator use to require data to be entered in a field and improve data quality on a record in Salesforce? (Choose two.)

A. Workflow Rules

B. Dashboards

C. Page Layouts

D. Validation Rules

After a recent release, users report that the look and feel of the app they use is different. Fields are appearing in a different place on the page, related lists are missing, and tabs are rearranged.
How should an administrator troubleshoot this?

A. Setup Audit Trail

B. App Manager

C. Debug Log

D. Page Layouts

How can an administrator ensure article managers use specified values for custom article fields?

A. Create a formula field on the article

B. Require a field on the page layout

C. Use field dependencies on record types

D. Create different record types for different requirements

The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?

A. Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified

B. Set the Do Not Modify Closed Opportunity permission for all profiles

C. Set all fields to Read-Only on the standard Closed Opportunity page layout

D. Create an opportunity validation rule with the formula: PRIORVALUE(IsClosed) = True

An administrator has created a flow that sends platform events whenever an opportunity is updated. An Apex developer has been tasked to write code that listens for these events. When reviewing the debug logs for a user, the developer can see that the flow ran, but the debug information is missing.
What should the administrator recommend to assist with debugging?

A. Search the AppExchange to find a tool that assists with debugging.

B. Select the Debug Enabled checkbox on platform events.

C. Platform events are unavailable for debugging.

D. Set a debug log on the Automated Process entity.

When the delete permission is selected in a muting permission set, which other permission is automatically muted?

A. View All Records

B. View All Data

C. Modify All Records

D. Modify All Data

What are two considerations when setting up Salesforce Content? (Choose two.)

A. A validation rule can ensure a description is required for all contributed content.

B. The library type determines the size of files that can be contributed to content.

C. The content type determines which fields appear on the Content Detail page layout.

D. An approval process can ensure that all product-related content is reviewed.

Cloud Kicks has a very large Knowledge base in Salesforce. Service reps are having a hard time finding the most relevant articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?

A. Activate and configure Einstein Search.

B. Implement and configure Data Categories.

C. Update Knowledge to auto-search the case’s subject.

D. Delete and remove old Knowledge articles.

A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.
Why is the sales manager receiving `insufficient privileges` error when viewing a contact?

A. The contact owner has NOT selected the option to share contacts with others in the role hierarchy

B. The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role

C. The contact sharing setting are private, so access to the record is limited to the contact owner and system administrator

D. The account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role