In order to enable multi-currency feature in Salesforce, you must

A. Contact Salesforce.com

B. Check the Enable Multi-currency checkbox in your Chatter profile

C. Operate your business in at least two different countries

D. You cannot enable this feature once you’ve implemented Salesforce.

Northern Trail Outfitters wants to backup administrator set up for their org. Once the administrator is set up, they report that they are unable to perform any of the administrative duties.
What are two possible reasons for the access issues? (Choose two.)

A. The role needs to be specified on the user record.

B. The System Administrator profile is unavailable under the Salesforce Platform license.

C. The active checkbox is unchecked by default.

D. The user was given the delegated administrator group access.

You can only use standard fields when generating email and mail merge documents for leads or contacts.

A. True

B. False

The org wide default is set to private. Phil smith the owner of ABC account is a US Sales Rep reporting to the US Sales Director. The users in the US sales rep role can edit ALL opportunities associated with the accounts they own. Tim an EMEA sales rep owns an opportunity associated with the ABC account. Identify the correct role access.

A. Phil can view but cannot edit Tims ABC opportunity

B. TIM cannot VIEW / EDIT phils account

C. Phil can EDIT and VIEW Tims ABC opportunity

D. Tim can VIEW and EDIT Phils account

E. Tim can VIEW but cannot EDIT phils account.

Which of the following is true if you remove the "Read" permission from a users profile for a standard object?

A. Tabs of that object type will be visible, Fields of that type will not be visible on other tabs, related lists of that type will be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible

B. Tabs of that object type will not be visible, Fields of that type will not be visible on other tabs, related lists of that type will not be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible

C. Tabs of that object type will not be visible, Fields of that type will be visible on other tabs, related lists of that type will not be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

A. Create an auto-response rule and a public group.

B. Create a predefined case team and an assignment rule.

C. Create a user-based sharing rule and an ad-hoc case team.

D. Create a queue and a criteria-based sharing rule.

FILL BLANK -
How does the Import Wizard perform matching when updating records?

Which feature effectively allows you to "lock" the converted amount on closed opportunities?

A. Locale

B. Company Profile

C. Multi-currency

D. Advanced Currency Management

E. None of the above

Users can be restricted to view a particular field in views, searches and reports by hiding the field at

A. Page Layout

B. Field Level Security

C. User Profile

D. None of the Above

Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case?

A. True

B. False

Which of the following can be used to create a back up of data from Salesforce?

A. Weekly Data Export

B. Data Loader

C. Import Wizard

D. Reports

E. Dashboards

What happens when you delete a custom field?

A. Custom fields cannot be deleted

B. The field and its data are permanently deleted

C. The data in the field is saved and the field is permanently deleted

D. The field appears in deleted list from where it can be undeleted

You can map a custom lead field to a Case

A. True

B. False

Ursa Major Solar customers are starting to request custom-sized solar panels, which are currently unavailable in the standard inventory. Management has decided to add custom sizing as an add-on item in Salesforce.
The administrator needs to allow sales users to add custom sizing to the total opportunity sale.
What should the administrator do to achieve this goal?

A. Add custom sizing as a new product in a pricebook.

B. Make a new custom object related to opportunities for custom sizing.

C. Add custom sizing as a new product in an order.

D. Add a new field on the opportunity labeled custom sizing.

What is a Dashboard made of?

A. Tables

B. Summary Reports

C. Charts

D. Gauges

The Report Builder is different from the Report Wizard.

A. True

B. False

Is identity confirmation necessary if a user's IP address is known and browser cookie exists?

A. True

B. False

Which type of field cannot have universal requiredness?

A. Lookup

B. Text

C. Email

D. Number

Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.
Which two steps should the administrator configure to meet this requirement? (Choose two.)

A. Create a custom object for shoe designs.

B. Use the standard object for designs.

C. Add a custom master-detail field for shoe designs on the Product object.

D. Configure a custom lookup field for shoe designs on the Product object.

How is the expected revenue calculated in the opportunity?

A. Amount multiplied by the total price of all opportunity line items

B. The sales price on any line item times the probability of the opportunity

C. Opportunity Amount multiplied by the probability

D. Amount multiplied by the discount percent

Which of the following are part of the Service Cloud offering?

A. Opportunities

B. Knowledge

C. Entitlements

D. Campaigns

E. Quotes

User interface settings are global settings and apply to all users of an org.

A. True

B. False

Select the best component to use if you want to list the top five sales performers on a dashboard.

A. Chart

B. Table

C. Metric

D. Gauge

Which of the following is true that can cause data loss when an existing custom field is changed? (Choose all that apply.)

A. Changing to or from type Date or Date/Time

B. Changing to Number from any other type

C. Changing to number from Percent

D. Changing to one Currency from any other currency type

Case Assignment Rules are based on elapsed time

A. True

B. False

What is true about Lead Assignment Rule?

A. Determines how Leads are automatically routed to User or Queue

B. Contains Rule Entries, pre-defined business rules, that determine lead routing

C. Virtual storage bin used to group leads based on criteria (e.g., industry, campaign)

D. Users have visibility into the Lead Queues to which they are members

The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.

A. Role, Profile

B. OWD, Sharing rules

C. Sharing rules, Role Hierarchy

D. Profile, Role

Only users with "Create and Customize" permission can access the Report?

A. True

B. False

Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?

A. Yes

B. No

Salesforce.com archives older activities according to which of the following conditions:

A. Closed Events 180 days old

B. Events with a due date greater than 365 days old

C. Open tasks with a due date greater than 365 days old

D. Closed tasks with a due date greater than 365 days old

E. Closed tasks without a due date that were created more than 365 days ago

Conditional Highlighting only applies to the first summary field column in the table?

A. True

B. False

Identify the correct statement from the given list.

A. Lookup field link two objects

B. Lookup fields affect security

C. Lookup fields change the record ownership

D. Lookup fields can be used to delete an object

You can not use the browser's print function to print reports.

A. True

B. False

When you add a custom object tab, all of the following will be accessible with the object EXCEPT

A. Recent Items

B. Sidebar Search

C. Added to New Link/Create New Object Drop Down

D. Custom Object Reports

This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout.

A. Lookup Relationship

B. Master-Datail Relationship

C. Master-Detail-Sub detail Relationship

An administrator needs to create a one-to-many relationship between two objects with limited access to child records.
What type of field should the administrator use?

A. Lookup field

B. Cross object formula

C. Roll-up summary

D. Master-detail field

Based solely on the role hierarchy a manager can do all of the following EXCEPT:

A. View, edit, delete, and transfer his/her and his/her subordinates records

B. Extend sharing on both his/her and his/her subordinate’s records

C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates

D. View records his subordinate does not own but can view

When are Formula Fields recalculated?

A. Calculated automatically

B. Every 15 Minutes

C. Nightly

D. After Edits / Save

Ursa Major Solar has the following environment and requirements:
✑ Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative.
✑ The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day.
✑ The Sales Manager wants to report on various customer interactions.
How should the Administrator fulfill these requirements?

A. Log a separate Task, Call, or Activity on the Account.

B. Enter comments into the Notes section on the Account.

C. Log a case on the Account.

D. Post customer interactions in Chatter on the Account.

A controlling picklist can have up to how many values?

A. 399

B. 500

C. 400

D. 350

E. 450

F. 300

Supervisors at Universal Containers have read access to Contacts through their profiles. Sales reps have a separate profile them to edit Contacts. Some sales reps are attending a conference for a week and supervisors will need to fill in to update Contact details while they are out.
How should an administrator grant proper access to the supervisors?

A. Assign a permission set with the edit permission on Contact to the supervisors that need it.

B. Create a sharing rule to grant read/write access on Contact to the supervisor role.

C. Update the supervisor profile with edit permission on Contact.

D. Change the supervisor users’ profiles to be sales rep.

What are three considerations when a user is importing data via Data Loader? (Choose three.)

A. Importing data into checkbox fields allows for use of TRUE/FALSE.

B. Field-Level Security access determines which fields will be visible.

C. Restricted picklists, a new picklist value will be ignored and the default value applied.

D. Validation rules do not execute when importing data.

E. Unrestricted picklist, a new picklist value will be applied but will not be added to the picklist.

Up to 25 custom lookup fields can be defined per object.

A. True

B. False

Which of the following is not a standard Profile?

A. System Administrator

B. Read only

C. Marketing Director

D. Partner Portal User

E. Standard Administrator

The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user?

A. The field will be hidden from the user

B. The field will be read only

C. The field will be visible and editable to the user

D. None of the above

You can map a custom lead field to only one of the following objects at a single instance? (Choose all that apply.)

A. Account

B. Contacts

C. Cases

D. Opportunities

What is the order of execution when a Case record is saved?

A. Validation rules, Assignment rules, Escalation rules, Auto-response rules

B. Validation rules, Escalation rules, Workflow rules, Auto-response rules

C. Assignment rules, Auto-response rules, Workflow rules, Escalation rules

D. Assignment rules, Validation rules, Workflow rules, Escalation rules

When using Territory Management, can an opportunity be associated with multiple territories?

A. Yes

B. No

How many other fields may a custom lead field be mapped to when converting a lead?

A. One custom field

B. Two custom fields

C. Three custom fields

D. Custom lead fields cannot be mapped

You can only use standard fields when generating email and mail merge documents for leads or contacts.

A. True

B. False