Data Validation rules is not supported in which Salesforce edition?

A. Contact Manager

B. Group

C. Professional

D. Developer

E. Unlimited

F. All Editions are supported

If you delete a report and change your mind, you can retrieve it from the recycle bin.

A. True

B. False

Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case?

A. True

B. False

Which is true about a Chatter Plus user?

A. Contents, Ideas, Answers, Accounts, Contacts, Chatter, Groups, People, Profiles tab and up to ten Custom Objects only

B. Contents, Ideas, Answers, Accounts, Contacts, Chatter, Groups, People, Profiles tab and up to 20 Custom Objects

C. Accounts, Contacts and up to 10 Custom objects only.

D. It can access all that a Chatter Free user can, accounts and contacts and it can also access up to 10 custom objects only.

E. It can access all that a Chatter Free user can and it can also access up to 10 custom objects but not standard object.

What is the maximum of actions per time trigger you can have in a Workflow Rule?

A. 50

B. 20

C. 40

D. 80

E. 33

F. 10

Customer Portal users can view the tags section of a page, if it is included in a page layout.

A. True

B. False

If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil's responsibilities. What are the appropriate steps to transfer Phil's account to the new associate?

A. Overwrite Phil’s User Profile with the new associates information and create a new profile for Phil.

B. Create a new profile for Phil as well as new associate. Deactivate Phil’s profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.

C. Associate the new role to Phil’s existing profile and Transfer all the accounts, opportunities and leads to the new associate.

D. None of the above

Time-dependent workflow will not work with which type of workflow evaluation criteria?

A. Only when a Record is created

B. Every time a Record is created or edited

C. Every kind of workflow evaluation criteria

D. When a Record is edited and it didn’t previously meet the rule criteria

Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports.

A. Tabular and Summary

B. Custom and Standard

C. Summary and Matrix

D. Matrix and Tabular

Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?

A. True

B. False

How does Locale settings affect your exported CSV file?

A. It doesn’t affect anything.

B. It determines the delimiter.

C. It determines the encoding.

D. It determines the encryption.

What is a Managed Package?

A. A managed package is a collection of application components that are posted as a unit on AppExchange

B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.

C. Allows the system Administrator to modify the application

D. Managed packages do not include locked components and cannot be upgraded

Universal Containers has a public read only sharing model on accounts. A new sales team has been created that will be dealing with high-security customers. The administrator has been asked to hide these accounts from anyone NOT on this team.
Which two steps must be taken to hide these accounts without impacting access to the rest of the Sales team? (Choose two.)

A. Change the new team role to be outside the company hierarchy.

B. Change organization-wide default on accounts to private.

C. Create ownership-based sharing rules.

D. Create a new account record type to separate both teams.

Your System Administrator must reset your password for you if you lose it.

A. True

B. False

You can only use standard fields when generating email and mail merge documents for leads or contacts.

A. True

B. False

Which of the following needs to be specified in order to schedule a report?

A. The Running User

B. Start Date

C. Email Report

D. Preferred Start Time

The Report Builder is different from the Report Wizard.

A. True

B. False

Ursa Major Solar utilizes Accounts in its Sales process; however, not all users have access to them. New users require Read access to Accounts. Additionally, four new users require Edit access.
What should an Administrator do to configure access for the new users?

A. Configure a profile to grant Account View access and a Permission Set to grant Account Edit access to specific users.

B. Configure a profile to grant Account Edit access and a Permission Set to restrict Read access to specific users.

C. Configure a sharing rule for Account View access and another sharing rule for Edit access to specific users.

D. Configure a Permission Set to grant Account Edit access to specific users and modify the Standard User profile.

Which of the following are setting options for the User Interface?

A. Enable Collapsible Sections

B. Show Quick Create

C. Show customer Sidebar Components on All Pages

D. Transfer all Open Opportunities

E. Enable Drag-and-drop scheduling on List Views

You must meet the following prerequisites before enabling territory management? Choose 2 answers

A. Your organization must be using customizable forecasting

B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.

C. You must have the Marketing User Profile

D. You must have the Territory Manager Profile

Is the DataLoader Cloud based?

A. No

B. Yes

Which of the following is a standard Profile?

A. Sales User

B. Marketing User

C. Invoice Manager

D. Contract Manager

To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.

A. True

B. False

Universal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. This group will track information with the same fields and picklist values but will need two new options on the stage field.
How should the administrator accomplish this task?

A. Create a new record type.

B. Create a new sales process.

C. Create a new record type and sales process.

D. Create a new record type and page layout.

A virtual storage that can be used to group on criteria such as skill requirements, product categories, customer types or service levels is called a:

A. Case Queue

B. Case Assignment Rule

C. Solutions Queue

D. None of the above

An administrator needs to create a one-to-many relationship between two objects with limited access to child records.
What type of field should the administrator use?

A. Lookup field

B. Cross object formula

C. Roll-up summary

D. Master-detail field

The formula editor may be used all of the following places EXCEPT:

A. S-Control

B. Formula Field

C. Default Values on Standard Fields

D. Workflow Field Updates

How does an agent submit an article for publishing? Choose 3 answers:

A. Promote an Answer for consideration

B. Re-assign an article to the publishing queue

C. Publish an article to the solution category

D. Submit an article upon closing a case

E. Publish at-will, with “Manage Articles” profile permission

AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.

A. Create a multi-select picklist field that includes both manufacturers and models.

B. Create a lookup field from the manufacturer object to the model object

C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist

D. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.

Which three features can automatically create a Case? (Choose three.)

A. SMS-to-Case

B. Lightning for Outlook

C. Process Builder

D. Email-to-Case

E. Web-to-Case

How many other fields may a custom lead field be mapped to when converting a lead?

A. One custom field

B. Two custom fields

C. Three custom fields

D. Custom lead fields cannot be mapped

Which of the following are actions triggered by workflow rules?

A. Email

B. Task

C. Field update

D. Record update

E. Record creation

F. Outbound message

G. Time trigger

How is the expected revenue calculated in the opportunity?

A. Amount multiplied by the total price of all opportunity line items

B. The sales price on any line item times the probability of the opportunity

C. Opportunity Amount multiplied by the probability

D. Amount multiplied by the discount percent

A user successfully login's at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user's Profile are set from 7:30 AM to 3:30 PM?

A. User is automatically Logged Out

B. User keeps working continuously without any issues

C. User is asked in a Popup window if he would like to extend his session

D. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

Custom Summary Formulas can run calculations on custom formula fields.

A. True

B. False

If a lead is converted without a value in the company field, what happens?

A. A Business Account is created

B. A Person Account is created

C. You will be prompted to decide whether to create a Person or a Business Account

D. Nothing

Org wide default is set to private. Kathy is assigned US Sales Director role with access rights to view opportunities owned by other users associated to her accounts. Jennifer is assigned EMEA Rep Role and Phil to US rep role. Which business opportunities can Kathy VIEW and EDIT?

A. Kathy can edit and view her own opportunities

B. Kathy can EDIT and VIEW her jennifers opportunities

C. Kathy can edit and view Phils opportunities

D. Kathy can view but cannot EDIT phils opportunities

E. Kathy can View but cannot edit Jennifers opportunities

Ursa Major Solar wants to use the Salesforce approval process.
What are two characteristics that make a sales process a good fit for the Salesforce approval process? (Choose two.)

A. There are approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.

B. The first level approval can be denied and automatically routed to the Sales VP for final approval.

C. The approval manager is randomly assigned from a public group of managers, and there is a second approval by the Sales VP.

D. There is an approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount.

Standard users can import a maximum of how many account records in a session

A. 500

B. 5000

C. 50000

D. 500000

On which of these areas Data Validation rules are enforced but no feedback is given to users?

A. Lead Convert

B. Record Merger

C. Web-TO-Case

D. SalesForce Mobile

E. Self Service Portal

All of the following may be uploaded to the AppExchange Directory EXCEPT:

A. Custom Tabs

B. Custom Fields on Custom Objects

C. Custom Fields on Standard Objects

D. Custom Assignment Rules

If a user's profile contains log in hour restrictions which of the following time zones is used to calculate the hours they have access to Salesforce.com CRM?

A. Organization wide default time zone

B. User’s time zone

C. Time zone set in the user’s profile

A new list view can be created from within the console

A. True

B. False

The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.

A. Role, Profile

B. OWD, Sharing rules

C. Sharing rules, Role Hierarchy

D. Profile, Role

Which of the following does Salesforce CRM provide for restricting login access to the application? Choose 3 answers

A. Profile-based IP restrictions

B. Organization-wide IP restrictions

C. Profile-based login hour restrictions

D. Organization-wide login hour restrictions

DreamHouse Realty (DR) develops town center projects all over the country and would like to use Salesforce to track this development. DR needs to track the full properties and the buildings on each property.
How should the administrator relate the two objects to each other?

A. Create a junction relationship between the building and property.

B. Create a hierarchical relationship from the building to property.

C. Create a lookup relationship from the building to the property.

D. Create a master-detail relationship from the building to property.

Is it possible for a Page layout to be associated with a Record Type.

A. True

B. False

When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.

A. True

B. False

Assets are related to which of the following sets of objects?

A. Opportunities, Products, Cases, Accounts, and Contacts

B. Products, Cases, Accounts, and Contacts

C. Cases, Contracts, Accounts, and Contacts

D. Opportunities, Cases, and Accounts

E. Opportunity Line Items, Cases, Accounts, and Contacts

Northern Trail Outfitters wants to backup administrator set up for their org. Once the administrator is set up, they report that they are unable to perform any of the administrative duties.
What are two possible reasons for the access issues? (Choose two.)

A. The role needs to be specified on the user record.

B. The System Administrator profile is unavailable under the Salesforce Platform license.

C. The active checkbox is unchecked by default.

D. The user was given the delegated administrator group access.