A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting? (Choose two.)

A. Checked S.M.

B. R.T. information

C. Made sure the replacement drive was compatible

D. Ran CHKDSK

E. Reseated the HDD connector

F. Increased the page file size

G. Updated the firmware

A technician is setting up a new laptop for a user who wants to be able to quickly pack up the laptop and leave if needed. The user has the following accessories:
· USB badge reader
· USB badge printer
· USB signature pad
· 3.5mm headset
· HDMI external monitor
· Mouse
Which of the following is the best way to meet the user's requirement?

A. Directly connect all accessories to the laptop.

B. Provide the user with a second laptop.

C. Connect everything to a compatible docking station.

D. Provide the user with a USB hub.

An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?

A. Document the results.

B. Analyze the error logs.

C. Check the physical connections.

D. Upgrade the server firmware.

The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?

A. Transmit power settings

B. Security settings

C. Firmware version

D. Location

A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?

A. Tethering

B. Pairing

C. Bluetooth

D. Hotspot

A technician needs to determine where a printer is connected on a patch panel. Which of the following is the best tool for the technician to use to locate the port?

A. Toner probe

B. Loopback plug

C. Cable tester

D. WiFi analyzer

A technician is configuring a SOHO network. During testing, the technician receives the IP address 169.254.2.2, but the router is assigned the address scope of 192.168.1.254/24. Which of the following is most likely the cause?

A. DHCP

B. IPv6

C. DNS

D. IPv4

A laptop is experiencing slow performance writing data. Which of the following is the best component for a technician to upgrade to fix the issue?

A. RAM

B. HDD

C. TPM

D. CPU

Which of the following is considered a connectionless protocol?

A. SSH

B. TCP

C. HTTPS

D. UDP

A user reports that a laser printer continues to print pages with text that is too light to read even after adding additional toner. Which of the following should the technician replace to correct this issue?

A. Paper with thinner stock

B. Contrast sensor

C. Pickup rollers

D. Transfer drum

Which of the following models is an example of metered utilization?

A. Reserved instance

B. Pay-as-you-go

C. Subscription-based

D. Multitenant

Which of the following services checks whether the sender's IP address is associated with the sender's domain name when receiving email?

A. DKIM

B. MX

C. SPF

D. DMARC

A user reports the following:
1. When accessing large images, PC performance is degraded.
2. When accessing small text files, PC performance is as expected.
Which of the following is the most likely cause of the performance issues?

A. HDD fragmentation

B. RAID controller failure

C. RAID array configuration errors

D. insuficient power supply

An IT technician is troubleshooting an issue with connecting a new laptop to a company's wireless network. Which of the following diagnostic steps should the technician take first?

A. Review the network settings in the OS.

B. Install the latest firmware updates on the WAPs.

C. Increase the signal strength of the router.

D. Reset the router and reconfigure the wireless settings.

SIMULATION
A technician is installing a wireless access point and is required to run all cabling and make patch cords if necessary.
INSTRUCTIONS
Part1
For each cable type, click the (+) to select the appropriate connector and tool.
Part 2
An access point was moved and no longer has connectivity. Connect the access point, patch panel, and switch by clicking the (+) to select the appropriate cable end for each corresponding location to create a link.
The link will be visible after making the second selection of each pair.
Cable ends may be used multiple times, and all placeholders will be lled.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Part 1







Part 2

A technician is installing a storage solution for a computer that requires data redundancy with the fewest drives possible. Which of the following would best meet this requirement?

A. RAID 0

B. RAID 1

C. RAID 5

D. RAID 10

Which of the following ports allows for secure communications?

A. 20

B. 22

C. 23

D. 25

An online retailer is working to support increased sales and boost server capacity by installing additional servers. Which of the following should be used to ensure each new server will be properly utilized?

A. Virtualization

B. DNS

C. Clustering

D. Load balancer

A systems administrator is working to ensure access to corporate laptops is limited to authorized users. The administrator has already implemented a password policy. Which of the following would be the best option to help the administrator secure the corporate resources?

A. Trusted Platform Module

B. Biometric scanner

C. Laptop lock

D. Encryption

Which of the following is the purpose of an IPv4 gateway?

A. To distribute IP addresses

B. To generate ARP traffic

C. To assign APIPA addresses

D. To route traffic to the next network

A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools would best accomplish this task?

A. Toner probe

B. Wi-Fi analyzer

C. Network tap

D. Loopback plug

A technician wants to stress test multiple applications while maintaining the ability to easily reset those environments back to the initial state.
Which of the following is the best way to accomplish this task?

A. Honeypot

B. Hybrid cloud

C. Sandbox

D. Production network

Which of the following is an advantage that OLED displays have over LCD displays?

A. The color does not degrade over time.

B. The power consumption is lower.

C. The power contrast results in ner grayscale levels.

D. A backlight is utilized.

Which of the following is the most likely use case for client-side virtualization for a software developer?

A. Increasing the application performance

B. Enhancing the security of physical machines

C. Reducing the operational costs

D. Testing on different operating systems

Several users report that a projector routinely turns off in the middle of meetings and does not turn back on immediately. Users have to wait several minutes before the projector will turn back on. When the projector is on the picture is clear and bright. Which of the following is the most likely reason the projector is turning off?

A. The video cable connecting the video source to the projector is failing

B. The bulb in the projector is failing

C. The projector is overheating and needs to be cleaned

D. The outlet that the projector is plugged into is faulty

A technician replaces a laptop hard drive with an M.2 SS

A. When the technician reboots the laptop, the laptop does not detect the SS

B. Which of the following should the technician configure for the system?

C. HSM

D. Boot options

E. UEFI settings

F. TPM

A technician is working with a vendor to resolve an issue that a user reported. The vendor indicates that the technician's next step is to update the firmware. Which of the following is the most important step the technician should take before proceeding?

A. Verify the device is fully charged and connected to a power supply

B. Ensure the device has adequate storage space for the update

C. Verify administrative access on the device

D. Export the user’s settings so they can be imported after the upgrade

A user frequently edits large files and saves them locally on a laptop. The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade. Which of the following the best way to meet the user's requirements?

A. Upgrade the memory.

B. Upgrade to a larger GPU.

C. Upgrade to an SS

D. Upgrade to a faster CPU.

A user has been unable to configure a smart device to play audio on a new Bluetooth speaker. A technician confirms that Bluetooth is enabled on both devices. Which of the following should the technician do to ensure the pairing is successful?

A. Enable and configure MFA on the smart device

B. Synchronize all data to the cloud

C. Enable location services on the smart device to find the speaker

D. Enter the appropriate PIN code on the smart device

A restaurant calls the support line about its 3in (2.5cm) point-of-sale printer that is only printing fully black receipts. Which of the following should the technician check in order to resolve the issue? (Choose two.)

A. Power supply

B. Humidity

C. Rollers

D. Fuser

E. Heating element

F. Room temperature

A user would like a removable storage device that is secure portable, and does not contain moving parts. Which of the following devices would be the most suitable?

A. HDD

B. NAS

C. SSD

D. SAN

Multiple users contact the help desk to report issues with the network leshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?

A. Defragment the files on the network share.

B. Ask the users to perform a network speed test.

C. Check the RAID drive status LEDs.

D. Start the process of rebuilding the array.

An engineer is installing a 500W power supply in a server that requires continuous availability. Which of the following is the most suitable type of power supply for the application?

A. Redundant

B. Modular

C. Switched-mode

D. Semi-modular

A technician installed a high-end graphics card in a desktop, and now, the desktop randomly shuts down during operations. Which of the following should the technician do next?

A. confirm the power supply is grounded.

B. Check the power supply wattage rating.

C. Check whether the power supply is redundant.

D. confirm the power cables are well connected.

A technician needs to upgrade the power supply of a workstation that contains a high-end graphics card, 16 hyperthreaded cores, and multiple hard drives. Which of the following should the technician use to determine the appropriate power supply for the workstation?

A. The manufacturer’s specifications for the components

B. The wattage of the current power supply

C. The wattage of the motherboard

D. The capacity of the hard drives

E. The number of hyperthreaded cores

An internet service provider is delivering service through a copper medium with shared customer bandwidth. Which of the following services has most likely been installed?

A. Fiber

B. Cable

C. NIC

D. DSL

A help desk technician receives a ticket regarding a non-functioning printer. The ticket states the printer is no longer producing legible prints, and everything that prints appears as symbols. Which of the following is the most likely cause of this issue?

A. Driver

B. Fuser

C. Access control list

D. Malware

A classroom projector, which is turned on, displays a ashing LED code but does not have any video output. Which of the following should a technician do to resolve the issue?

A. Replace the bulb.

B. Adjust the input resolution.

C. Clean the air filter.

D. Change the input source.

A company in a large building uses a wireless network for its workstations. After a new company moves into the building on the floor below the old company's wireless network begins experiencing connectivity issues. Which of the following is the most likely cause?

A. External interference

B. Port apping

C. High latency

D. Limited connectivity

A laptop's external webcam software is running, but neither images nor videos can be viewed. Which of the following should a technician do first?

A. Reseat the webcam.

B. Restart the computer and run system diagnostics.

C. Reinstall the webcam software and drivers.

D. Research new webcam firmware.

A technician is creating a consecutive range of IP addresses that a server can select from to fulfill requests from network clients. Which of the following is the technician creating?

A. DHCP scope

B. Static IP list

C. DNS A records

D. Automatic private IP addressing

Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue?

A. Orientation

B. Duplex

C. Quality

D. Print tray

A user tries to turn on a computer but gets the following error message: Bootable device not found. The computer had no issues yesterday. Which of the following is the most likely reason for this error?

A. The HDD is malfunctioning.

B. The mouse and keyboard are not connected.

C. A misconfigured boot device is in the BIOS

D. The network cable is unplugged.

A user is connecting to a network via a Bluetooth hotspot. Which of the following best describes this type of network?

A. SAN

B. WAN

C. LAN

D. PAN

A user tripped on an Ethernet cable and disconnected it from the wall jack. A technician visually inspects the cable and notices that the plastic prong on the connector of the cable is completely missing. Which of the following tools should the technician use to resolve this issue? (Choose two.)

A. Cable stripper

B. Network crimper

C. Toner probe

D. Punchdown tool

E. Multimeter

F. Loopback plug

A customer purchased an active touch pen for a tablet P

A. After the customer used the pen for a few days, it stopped working. Which of the following is most likely causing the issue?

B. The tablet screen is scratched

C. The pen software is out of date

D. The pen batteries need recharging

E. Software updates disabled the pen

An IT technician is working on a help desk ticket concerning a user's inability to create a virtual machine. The technician has already checked the RAM and HDD space in the user's machine. Which of the following settings should the technician check next to help troubleshoot the issue?

A. BitLocker

B. MSconfig

C. BIOS

D. Secure Boot

A technician is installing a power supply in a workstation that contains a high-end graphics card, a 3GHz processor, and two cooling fans. Which of the following specifications should the technician verify before installing the new power supply?

A. The wattage

B. The chassis ventilation

C. The motherboard’s firmware

D. The cables’ color coding

Which of the following cables should be used when connecting a cable modem to a SOHO router?

A. FireWire

B. Fiber

C. Ethernet

D. Coaxial

Isolating email attachments in a safe place until the attachments can be scanned for malware is defined as:

A. an approve listing.

B. a screened subnet.

C. cross-platform virtualization.

D. sandboxing.