If you change the data type of any custom field used for lead conversion, that lead field mapping will be deleted:

A. True

B. False

Ursa Major Solar uses a validation rule to prevent invalid data. What are three conditions where this rule is used? (Choose three.)

A. When records are updated by a workflow rule.

B. When records are imported.

C. When records are edited and saved by a user.

D. When records are deleted by a user.

E. When records are submitted using web-to-lead.

Documents count toward Data Storage.

A. True

B. False

What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

A. Auto Response Rules

B. Assignment Rules

C. Web-to-Lead

D. Escalation Rules

You can map a custom lead field to a Case

A. True

B. False

Dashboards can be created by using Standard Reports as Source Reports?

A. True

B. False

What is the default report format for new reports created in report builder?

A. Summary

B. Tabular

C. Matrix

What does the dashboard snapshot on the Home Page display?

A. Only the dashboard determined by the System Administrator

B. You cannot display a dashboard on the Home Page

C. The first two rows of any of your available dashboards

D. The first row of any available dashboards

E. The Complete Dashboard set by the User himself

Which of the following does a Profile control?

A. Username and Password

B. Role level access

C. Read, Create, Edit, and Delete permissions

D. Sharing rules

If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil's responsibilities. What are the appropriate steps to transfer Phil's account to the new associate?

A. Overwrite Phil’s User Profile with the new associates information and create a new profile for Phil.

B. Create a new profile for Phil as well as new associate. Deactivate Phil’s profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.

C. Associate the new role to Phil’s existing profile and Transfer all the accounts, opportunities and leads to the new associate.

D. None of the above

What are the Org Wide Default permission options?

A. Public, Read, Write (Transfer on Leads/Cases)

B. Public Read, Write

C. Public Read Only

D. Private

E. Controlled by Parent (on Master-Detail Relationships).

How long does a backup data export remain on Salesforce CRM before it is automatically deleted?

A. 12 hours

B. 24 hours

C. 48 hours

Which report type provides a simple list of data with no subtotals?

A. Matrix

B. Summary

C. Tabular

D. Custom

E. Standard

Which of the following cannot be used as a source report for the Analytical Snap Shot?

A. Tabular Reports

B. Summary Reports

C. Matrix Reports

D. All can be used

If a Standard Object is Renamed, the Reports are Renamed based on the new label value

A. True

B. False

Use a __________ picklist to filter the values of one picklist based on the value of another picklist.

A. Controlling

B. Multi-select

C. Dependent

D. Independent

In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (Choose all that apply.)

A. Forecasting

B. Sharing rules

C. Manual Sharing

D. Teams (Account, Sales and Case)

E. Apex Triggers

What needs to be specified to schedule a Report?

A. Objects

B. Date Range

C. Location

D. Frequency

Which of the following statements are true about Data Validation?

A. Validation rules apply to all new and updated records for an object.

B. Validation rules can update fields which are not included in a page layout.

C. Validation rules can reference fields which are not included in a page layout.

D. If an error message is not set, a default message will be prompted instead.

E. All of the above.

F. None of the Above.

Which type of field cannot have universal requiredness?

A. Lookup

B. Text

C. Email

D. Number

The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support
Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep

B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date

C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep

D. This cannot be done

You have Read Only access to an account, can you add a task or event to the account?

A. True

B. False

Public groups can be used to simplify the creation of sharing rules for Administrators.

A. True

B. False

Identify the true statements about the workflow approval process?

A. When a record is submitted for approval the Admin can edit the record

B. You can forward an email approval request to another email address

C. The approvers delegate can also approve a request

D. Approvers can view an approval request from their home page

E. Approvers can only access an approval page from the application

Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?

A. Yes

B. No

To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.

A. True

B. False

Which of the following are true about formula fields?

A. They are read-only

B. They will not display on record edit pages

C. They will not display on record detail pages

D. They are not searchable

E. They will not display on reports

The administrator has created new users for ten new employees at Northern Trail Outfitters.
Why are these users unable to access the account object in the Salesforce org?

A. Users’ profile requires permission to the Account object.

B. Users’ profile requires a sharing rule for Accounts.

C. Users’ roles are low on the role hierarchy.

D. Organization-wide defaults are set to private.

Is the DataLoader Cloud based?

A. No

B. Yes

How many people can you send an invite to at a time using Cloud Scheduler?

A. You can invite up to 50 people to a meeting.

B. You can invite up to 20 people to a meeting.

C. You can invite up to 25 people to a meeting.

D. You can invite up to 55 people to a meeting.

How many Solution records can be imported via Import Wizard?

A. 500

B. 5.000

C. 50.000

D. Solution Records cannot be imported via Import Wizard

Time-dependent workflow will not work with which type of workflow evaluation criteria?

A. Only when a Record is created

B. Every time a Record is created or edited

C. Every kind of workflow evaluation criteria

D. When a Record is edited and it didn’t previously meet the rule criteria

DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.
How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

A. Create two page layouts, one with a House Status field and the other with a Condominium Status field.

B. Create one page layout. Use business processes to ensure the proper status picklist values display.

C. Create two page layouts. Use business processes and record types to display the appropriate picklist values.

D. Create one page layout. Use record types to ensure the proper status picklist values display.

Which administrative permissions are necessary in order to edit profiles?

A. Manage Users and Customize Application

B. View Setup and Configuration, Manage Users and Customize Application

C. View Setup and Configuration, Manage Users and Manage Profiles

D. Manage Profiles and Manage Users

E. View User Configuration, and Manage Users

F. View setup and Configuration, View User Configuration, Manage Users and Manage Profiles

At this click path Setup > App Setup > Customize > Tab Names and Labels > Rename Tabs and Labels you can rename the Tab Names of standard objects.

A. True

B. False

This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including
Web self-service and live agent support:

A. Ideas

B. Community

C. Sales Cloud

D. Service Cloud2

E. Sales Cloud2

F. None of the Above

Custom Picklist fields can be either controlling or dependent fields

A. True

B. False

What is the maximum length of the field type "Text Encrypted"?

A. 255

B. 191

C. 128

D. 256

DreamHouse Realty uses Content to store files for Marketing collateral. The Marketing VP wants the Collateral_ID__c to be required and for the ID to contain a minimum of ten characters.
What should an administrator suggest to meet these requirements?

A. Validation Rules

B. Create Collateral_ID__c as a formula field.

C. Workflow Rules

D. Mark Collateral_ID__c as required on the page layout.

What are different Types of Sharing Rules? (Choose all that apply.)

A. Case Sharing Rules

B. Lead Sharing Rules

C. Solution Sharing Rules

D. Campaign Sharing Rules

E. Custom Object Sharing Rules

Are custom object reports accessible when you add a custom object tab?

A. Yes

B. No

C. Only if the Object is not related to any other object

When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.

A. True

B. False

Field Sets works on both Standard as well as Custom Objects?

A. True

B. False

You must meet the following prerequisites before enabling territory management? Choose 2 answers

A. Your organization must be using customizable forecasting

B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.

C. You must have the Marketing User Profile

D. You must have the Territory Manager Profile

The administrator wants to track data over a period of time. Which graph would he use?

A. Line

B. Horizontal bar line

C. Pie

D. Table

Use ____________ to filter or segment picklist values based on the user's profile.

A. Record Types

B. User Profiles

C. Role Hierarchy

D. Business Processes

E. Field Level Security

In order to enable multi-currency feature in Salesforce, you must

A. Contact Salesforce.com

B. Check the Enable Multi-currency checkbox in your Chatter profile

C. Operate your business in at least two different countries

D. You cannot enable this feature once you’ve implemented Salesforce.

The SideBar search does not Search the following: Choose 3 answers

A. Custom Objects

B. Documents

C. Products

D. Reports

E. Solutions

You can use standard reports when creating

A. True

B. False

Folders are used to organize the following (Choose all that apply.)

A. Dashboards

B. Reports

C. Documents

D. Email templates

E. All of the above

F. None of the above