After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company uses Dynamics 365 Sales. All users are assigned a Dynamics 365 Sales Professional license.
The company purchases a Sales Enterprise license. Users report that the Sales Hub app is not visible in the app explorer.
You need to resolve the issue.
Solution: Install the Dynamics 365 Sales Enterprise solution. Remove the Sales Professional license and assign the Sales Enterprise license to the users.
Does the solution meet the goal?

A. Yes

B. No

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Sales system customizer.
You need to set up LinkedIn Sales Navigator Lead (member profile) on the Lead form.
Solution: Add the LinkedIn Sales Navigator Contact (member profile) control.
Does the solution meet the goal?

A. Yes

B. No

HOTSPOT -
You have a sales report that shows activities for Accounts in the last 30 days. When you run an advanced find query for Accounts with the custom field Heat Level equal to Hot, you are not able to access the report.
 
A Form: Report: Account Activity last 30 Days
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
You use opportunities with products and price lists in Dynamics 365 for Sales.
You need to add products than exist in PriceListA and PriceListB to an opportunity.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

DRAG DROP -
You use Dynamics 365 Sales.
You are in stage two of a business process flow that has five stages.
You need to use multiple business process flows.
Which actions should you perform? To answer, drag the appropriate actions to the correct scenarios. Each action may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

A company manually assigns leads to salespeople.
The sales manager requires automated lead assignment rules. An administrator enables the feature. However, you are unable to access the Assignment rules area.
You need to request access from the administrator.
Which security role should you request?

A. Vice President of Sales

B. Playbook Manager

C. Sequence Manager

D. Sales Manager

DRAG DROP
-
You implemented Dynamics 365 Sales for a company.
The company’s management team requires templates for sales analytics within Dynamics 365 Sales. You recommend Microsoft Power BI templates to the team.
You need to assist the team with Power BI template installation.
Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
 

You need to display activities by using the calendar view.
What should you do?

A. Create a custom view

B. Add the calendar control

C. Edit filters in the view setting

D. Add the Kanban control

An order uses quote and order functionality in Dynamics 365 for Sales. Multiple quotes may be provided to customers at one time. Quotes are revised often.
You need to create a process that meets the following requirements:
✑ Create an order from a quote.
✑ Close the associated opportunity as won.
✑ Update the actual values to reflect values from the quote.
Which two opportunities can you close as won? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. The opportunity has other quotes in the won status.

B. The opportunity has other quotes in the draft status.

C. The opportunity has other quotes in the active status.

D. The opportunity has other quotes in the revised status reason.

A company uses Dynamics 365 for Sales.
You must track a competitor to help your company win a sale.
You need to associate the competitor with a Dynamics 365 entity.
To which type of entity can you associate the competitor?

A. Opportunity

B. Lead

C. Account

D. Contacts

DRAG DROP -
You manage a Dynamics 365 Sales environment for an organization.
You need to edit the display name of a business process flow.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
 

HOTSPOT -
A company uses Dynamics 365 Sales to track activities. The sales department plans to use leads.
You need to determine:
✑ Which activities convert to leads.
✑ Which field carries over from the activity to the lead.
Which feature should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
You are a salesperson working with Dynamics 365. Your role includes working with opportunities.
You need to close opportunities.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You cancel an order in Dynamics 365 Sales by mistake.
You need to mark the order status as fulfilled instead of cancelled.
What should you do?

A. Change the order status fulfilled.

B. Activate the order and change the order status to fulfilled.

C. Recreate the order.

D. Add the products back in to the original order.

You use price lists in Dynamics 365 for Sales. Some price lists have expired.
Users need to be able to continue to manage their opportunities.
Which option is possible?

A. Users can add the expired price list to opportunities created prior to the expire date.

B. Users can add the expired price list to an opportunity but will see a warning.

C. Opportunities that use the expired price list can continue through their lifecycle.

D. Opportunities that use the expired price list will display a warning that prices must be replaced.

You need to create a chart for the athletic director.
What should you do?

A. Use purchaser, markup, and margin on the X-axis. Use amount of sales on the Y-axis.

B. Use the ticket type as the X-axis. Use amount of sales on the Y-axis

C. Use the ticket type on the X-axis. Use margins multiplied by cost on Y-axis

D. Use discount price on the X-axis. Use the number of tickets for groups on the Y-axis.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company uses Dynamics 365 Sales.
You create a playbook to send documents to new sales managers.
You need to configure the system to record all activity associated with each playbook.
Solution: Enable the playbook in Playbook settings.
Does the solution meet the goal?

A. Yes

B. No

HOTSPOT -
A salesperson has an active quote for a customer.
The customer wants to add one product to the quote and remove one product from the quote.
You need to make the changes.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
A company wants to implement the Forecast Management feature in Dynamics 365 Sales.
The company plans to use the Opportunity Status Reason field to indicate that sales have closed. They want to use settings based on the organizational reporting structure. Salespeople must only see their own forecasts.
You need to select the appropriate settings to meet the company's requirements.
Which settings should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
You use Dynamics 365 for Sales system customizer.
You need to create product kits and bundles.
What should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
You manage a Dynamics 365 Sales environment.
You need to create a dashboard that lists customers and their activities. The dashboard must include tiles that are permanently displayed.
How should you configure the dashboard? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You need to configure pricing for the Contoso, Ltd. invoice.
What should you do?

A. Configure an end date for the price list.

B. Set the Invoice Product to Use Default.

C. Set the Invoice Product to Override Price.

You work in a sales role for an organization that uses Dynamics 365. You are managing an opportunity for a potential customer.
You need to create a quote that automatically includes all the products from the opportunity.
What should you do?

A. Convert the opportunity to a quote

B. Create a new quote from the customer

C. Create a new quote from the opportunity

D. Create a new quote with the opportunity price list

HOTSPOT
-
You implement Dynamics 365 Sales for a company in New York that sells gym equipment.
The company has two types of salespeople: inside sales and outside sales.
The inside salespeople must enter the following data in leads:
•	First and last name
•	Phone number
•	Full address
o	If the address is not in New York, the customer’s driver’s license number must be entered.
o	If the address is in New York, the driver’s license option should not appear.
The outside salespeople must be able to see leads and visit clients based on the following customer location:
•	Customers with an address outside of New York
•	Customers with an address inside New York
You need to assist the salespeople by using a minimum number of components.
What should the salespeople create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
 

HOTSPOT -
You need to set up goals for the salespeople.
How should you set up the configurations? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You are running Dynamics 365 Sales for a pharmaceutical company. The hospitals are set up as accounts. The nurses are set up as contacts under each hospital name.
A nurse works for HospitalA and HospitalB part time. You add the nurse as a contact for HospitalA. You realize you can add the nurse as a contact to only one hospital.
You need to ensure that the nurse is associated with both hospitals in the system.
What should you do?

A. Create an access team that has the nurse as owner. Open the HospitalA account record and assign it to the new team account. Repeat this process for HospitalB.

B. Open the contact record for the nurse and create a connection to HospitalB.

C. Create business units for HospitalA and HospitalB. Open the contact record for the nurse and assign it to a user in HospitalB.

D. Open the HospitalB record and assign the nurse to a task activity.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company uses Dynamics 365 Sales.
You create a playbook to send documents to new sales managers.
You need to configure the system to record all activity associated with each playbook.
Solution: Edit the playbook template and set the value of the Track Progress option to yes.
Does the solution meet the goal?

A. Yes

B. No

HOTSPOT -
You need to configure forecasting according to the requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You need to determine the cause of the error for approved quotes.
Why does the error occur?

A. The opportunity is in Active state.

B. The quote template is in Active mode.

C. The quote has been deleted.

D. The quote is in Active state.

HOTSPOT -
A customer uses opportunities as part of a sales cycle.
The sales team wants to close opportunities. The team requires the following:
✑ an additional status reason when the opportunity is lost
✑ the ability to view details in Advanced Find when the opportunity is lost
You need to configure the system.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT
-
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
-
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
-
Contoso, Ltd. is an appliance company that sells appliances to various regions. The company uses First Up Consultants, an external sales company, to manage opportunities in areas where they do not have salespeople. The First Up Consultants personnel do not have Dynamics 365 Sales licenses. The internal sales team generates about 500 tradeshow leads per month.
Contoso, Ltd. uses Dynamics 365 Sales with no additional features enabled. The company currently uses only custom forms and the Sales Hub app.
The company recently hired a sales manager. The sales manager plans to improve processes and must keep costs as low as possible. A hands-off approach means the sales manager will view information in Dynamics 365 Sales but will not add entries. The sales manager identified the following areas that require major improvement:
•	Leads process
•	Opportunity process
•	Marketing process
•	General company collaboration and communication
Lead Process
-
•	Leads created at the head office must be automatically distributed to salespeople in a cyclical order. Tradeshow leads are created by salespeople and do not need to be redistributed.
•	Lead assignments are often delayed because other tasks become a priority.
•	To help prioritize tasks, the salespeople require the Up Next widget for the Lead form.
•	The salespeople require a task that reminds them to call the lead one week after the tradeshow.
•	The salespeople are excellent at meeting leads at tradeshows. One day after the tradeshow, they manually send a follow up email, but that is often where the communication stops.
•	Salespeople often forget to track customer emails to their leads when they are in Microsoft Outlook.
Opportunity Process
-
•	The contracts team must review all contracts uploaded in Dynamics 365 Sales for opportunities, but they do not have access to Dynamics 365 Sales.
•	Opportunities are often transferred to different child or parent accounts, so contracts should not be filed by account.
•	First Up Consultants must track the progress of the opportunity in Dynamics 365 Sales.
Marketing Process
-
•	Pop-up sale
o	A sales administrator must offer a one-time pop-up sale to local customers to remove damaged appliances from inventory.
o	Pop-up sale emails must only go to a manually selected group of contacts. No reporting is required. Minimal set up is required.
•	Tradeshow
o	The sales administrator must send marketing materials to specific leads collected from the tradeshow when the tradeshow ends. The sales administrator must manually select the leads from all the leads collected.
•	Flyers
o	The sales administrator must send a quarterly sales flyer to leads in the local area. These leads are collected from the website. The leads must be automatically added or removed throughout the quarter.
General Issues
-
•	Salespeople often travel to visit customers. Currently, the salespeople connect to Dynamics 365 Sales through a browser on their phones. The Dynamics 365 Sales forms are often small and difficult to use.
•	The salespeople require availability of the following features on their phone:
o	Receive an alert that notifies them of a new lead assignment even when they are not using Dynamics 365 Sales.
o	View all meetings and appointments from Outlook and Dynamics 365 Sales in one view.
o	Generate a SQL Server Reporting Services (SSRS) quote for a customer.
•	Salespeople require emails to appear on Dynamics 365 Sales records so they can associate the email to the record without needing to navigate to another app.
•	A new salesperson can open records but cannot access the app. The salesperson has been granted the same app access as all other salespeople.
You need to increase the follow-up rate for salespeople after a tradeshow.
Which actions should you take? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
 

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company uses Dynamics 365 Sales. All users are assigned a Dynamics 365 Sales Professional license.
The company purchases a Sales Enterprise license. Users report that the Sales Hub app is not visible in the app explorer.
You need to resolve the issue.
Solution: Assign a Sales Enterprise license to the users.
Does the solution meet the goal?

A. Yes

B. No

A company uses Dynamics 365 Sales Insights predictive modeling.
The prediction accuracy score no longer meets the company’s standards.
You need to resolve this issue.
What should you do?

A. Change the business process flow that it is referencing.

B. Retrain the model.

C. Add a new model.

D. Refresh the data.

HOTSPOT
-
A store sells toys to companies and individual consumers.
You need to track the following relationships by using out-of-the-box functionality:
•	For individual consumers, log information about parents and their children. If a record for a parent is deleted, the record for the child must also be deleted.
•	For companies that are subsidiaries, the store records their relationship to a corporate office. You must display the information in a hierarchical view.
What should you do to create each relationship? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
 

HOTSPOT -
You are a Dynamics 365 Sales administrator. The sales team has questions about competitor tracking.
You need to provide answers to the questions from the sales team.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
A company sells telephones. The company has a list of telephone colors that customers can choose.
For one month, the company wants to sell a red phone at a special price.
You need to set up the red phone for the sales team.
How should you configure the product and price list items? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You are a salesperson using Dynamics 365 Sales.
An invoice needs to be created on an order. The Create Invoice button is not visible.
You need to determine why the Create Invoice button is not visible.
Why is the button missing?

A. The sales order is not complete.

B. The price list has expired.

C. The sales order processing integration is enabled.

D. You have not selected the Get Products button.

DRAG DROP
-
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
-
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
-
Contoso, Ltd. is an appliance company that sells appliances to various regions. The company uses First Up Consultants, an external sales company, to manage opportunities in areas where they do not have salespeople. The First Up Consultants personnel do not have Dynamics 365 Sales licenses. The internal sales team generates about 500 tradeshow leads per month.
Contoso, Ltd. uses Dynamics 365 Sales with no additional features enabled. The company currently uses only custom forms and the Sales Hub app.
The company recently hired a sales manager. The sales manager plans to improve processes and must keep costs as low as possible. A hands-off approach means the sales manager will view information in Dynamics 365 Sales but will not add entries. The sales manager identified the following areas that require major improvement:
•	Leads process
•	Opportunity process
•	Marketing process
•	General company collaboration and communication
Lead Process
-
•	Leads created at the head office must be automatically distributed to salespeople in a cyclical order. Tradeshow leads are created by salespeople and do not need to be redistributed.
•	Lead assignments are often delayed because other tasks become a priority.
•	To help prioritize tasks, the salespeople require the Up Next widget for the Lead form.
•	The salespeople require a task that reminds them to call the lead one week after the tradeshow.
•	The salespeople are excellent at meeting leads at tradeshows. One day after the tradeshow, they manually send a follow up email, but that is often where the communication stops.
•	Salespeople often forget to track customer emails to their leads when they are in Microsoft Outlook.
Opportunity Process
-
•	The contracts team must review all contracts uploaded in Dynamics 365 Sales for opportunities, but they do not have access to Dynamics 365 Sales.
•	Opportunities are often transferred to different child or parent accounts, so contracts should not be filed by account.
•	First Up Consultants must track the progress of the opportunity in Dynamics 365 Sales.
Marketing Process
-
•	Pop-up sale
o	A sales administrator must offer a one-time pop-up sale to local customers to remove damaged appliances from inventory.
o	Pop-up sale emails must only go to a manually selected group of contacts. No reporting is required. Minimal set up is required.
•	Tradeshow
o	The sales administrator must send marketing materials to specific leads collected from the tradeshow when the tradeshow ends. The sales administrator must manually select the leads from all the leads collected.
•	Flyers
o	The sales administrator must send a quarterly sales flyer to leads in the local area. These leads are collected from the website. The leads must be automatically added or removed throughout the quarter.
General Issues
-
•	Salespeople often travel to visit customers. Currently, the salespeople connect to Dynamics 365 Sales through a browser on their phones. The Dynamics 365 Sales forms are often small and difficult to use.
•	The salespeople require availability of the following features on their phone:
o	Receive an alert that notifies them of a new lead assignment even when they are not using Dynamics 365 Sales.
o	View all meetings and appointments from Outlook and Dynamics 365 Sales in one view.
o	Generate a SQL Server Reporting Services (SSRS) quote for a customer.
•	Salespeople require emails to appear on Dynamics 365 Sales records so they can associate the email to the record without needing to navigate to another app.
•	A new salesperson can open records but cannot access the app. The salesperson has been granted the same app access as all other salespeople.
You need to provide a solution for the traveling salespeople.
What should you recommend for each scenario? To answer, drag the appropriate apps to the correct scenarios. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
 

HOTSPOT -
You use Dynamics 365 for Sales. Users search for leads by using email addresses, phone numbers, and comments made in notes.
Users report that the results they obtain when using Global Search are not useful.
You need to configure Dynamics 365 to enable the users to locate leads.
What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You manage a Dynamics 365 Sales environment. Many activities are associated with opportunities.
Managers must be able to determine how the relationship with customers is trending for each opportunity.
You need to implement a solution.
Which solution should you implement?

A. Dynamics 365 for Sales content pack for Microsoft Power BI

B. Social Selling Assistant

C. LinkedIn Sales Navigator

D. Sales Insights

E. Relationship Assistant

HOTSPOT -
You have a dashboard that shows the number of completed calls and cancelled calls in a chart. Sales Representatives mark completed calls by using one of the following values: Wrong Number, Left Message, or Connected.
You need to update the dashboard to display wrong phone numbers.
How should you make the modification? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You are a Dynamics 365 system customizer. You create a price list with related products. Sales team members use the list to generate opportunities, quotes, and orders.
You need to create a product family.
What should you do?

A. Add a new product family to an existing product family

B. Delete the existing price list and create a new one

C. Create a unit group for use with the product family

D. Add a parent product family to an existing product family

A salesperson is viewing a My Activities list as a calendar.
The salesperson wants to change the status of a phone call by dragging an activity to a new status.
You need to ensure that the salesperson can switch their view type.
What should you do?

A. Select Show As in the ribbon.

B. Select Create View in the ribbon.

C. Remove the Calendar control, and then add the Kanban control to the view.

D. Add the Kanban control to the view.

HOTSPOT -
You manage a Dynamics 365 Sales environment.
You need to configure the default status for each lead.
Which status reason should you associate to each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You manage a Dynamics 365 Sales environment.
You need to ensure that all possible activities are automatically converted to leads by using the record creation rule.
Which three activities can you convert to leads? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Service activity

B. Email

C. Phone call

D. Task

E. Custom activity

A company uses Dynamics 365 Sales.
You need to associate a competitor with each closed opportunity for reporting.
What should you do?

A. Select the Follow option for the competitor.

B. Add the competitor to the opportunity close record.

C. Create a user post for the competitor.

D. Enable auditing for the competitor entity.

HOTSPOT
-
You are consulting for a company that is installing Microsoft Power BI to work with a Dynamics 365 Sales application.
The administrator must configure each required option to successfully integrate the Sales Analytics template for use in Dynamics 365 Sales.
You need to identify which option to select.
Which option should you use? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
 

SIMULATION -
Please wait while the virtual machine loads. Once loaded, you may proceed to the lab section. This may take a few minutes, and the wait time will not be deducted from your overall test time.
When the Next button is available, click it to access the lab section. In this section, you will perform a set of tasks in a live environment. While most functionality will be available to you as it would be in a live environment, some functionality (e.g., copy and paste, ability to navigate to external websites) will not be possible by design.
Scoring is based on the outcome of performing the tasks stated in the lab. In other words, it doesn't matter how you accomplish the task, if you successfully perform it, you will earn credit for that task.
Labs are not timed separately, and this exam may have more than one lab that you must complete. You can use as much time as you would like to complete each lab. But, you should manage your time appropriately to ensure that you are able to complete the lab(s) and all other sections of the exam in the time provided.
Please note that once you submit your work by clicking the Next button within a lab, you will NOT be able to return to the lab.
Your company wants every lead record to be rated as Cold when the record is created.
You need to configure the instance and validate your changes by creating and saving a new lead record named New roof for a user named Sam Smith.
To complete this task, sign in to the Dynamics 365 portal.

HOTSPOT -
You need to configure the RFQ process flow.
What should you create to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You are working in Dynamics 365 Sales. You turn on the visibility of the Dynamics 365 Sales records in the channel.
A user working with leads is unable to pin the view into Microsoft Teams.
You need to identify the issue.
What should you do?

A. Add users to the Teams channel.

B. Add users to the correct security role.

C. Enable the External links within Teams option.

D. Enable the Turn on Enhanced Microsoft Teams integration option.

E. Disable the Turn on the linking of Dynamics 365 records to Microsoft Teams channels option.