A technician manually configured the wireless connection on the Chief Information Officer's (CIO's) new laptop so it can communicate with the network at the office. The CIO now is having trouble connecting to a guest WiFi hotspot. While the device has a gateway address and says it is connected, the CIO cannot access company email.
Which of the following would BEST resolve the issue?

A. Move the CIO’s laptop closer to the access point to obtain a better RF signal.

B. Restart the wireless connection to obtain a self-assigned APIPA address.

C. Assign a different IP address to the device in conflict with the CIO’s laptop.

D. Set the network connection to use DHCP instead of a static address.

E. Change the network’s SSID to a mobile hotspot to access company email.

A technician is configuring a student laptop, and the network administrator requires it to be statically configured. The technician successfully pings the servers by
IP but cannot ping by UNC. Which of the following is MOST likely the issue?

A. DHCP

B. DNS

C. Gateway

D. IP address

A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages. Which of the following is
MOST likely the cause of this issue?

A. The BIOS is out-of-date

B. The is not enough PSU output

C. There is an onboard RAM mismatch

D. GPU is overlocked

E. The firmware is out-of-date

Which of the following IP addressing types is MOST likely to use an IP address starting with 169.254?

A. Static

B. APIPA

C. Link local

D. Dynamic

A technician is hired to install network cable in a crawl space running the length of a hallway. To do so without a fire code violation, which of the following types of cable should the technician run?

A. Plenum

B. Fiber

C. Shielded

D. Coaxial

Which of the following is the minimum category cable that supports 1000Mbps speed?

A. Cat 3

B. Cat 5e

C. Cat 6

D. Cat 6e

A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.
Which of the following steps should the technician take to address these issues? (Choose two.)

A. Update the video drivers on the laptop.

B. Increase the projector contrast.

C. Replace the original laptop.

D. Change the aspect ratio on the projector.

E. Replace the bulb in the projector.

F. Modify the laptop’s display resolution.

An administrator notices the RAID 5 array is reporting a degraded health message. It contains three HDDs. A technician replaces the faulty HDD with a new one, but users then report access to the fileshare is not as fast as it used to be. Which of the following is MOST likely preventing the RAID array from operating optimally?

A. The mirrored set is broken.

B. Write caching has been turned on.

C. The wrong drive was replaced.

D. The RAID array is rebuilding.

Which of the following should be considered FIRST when upgrading the power supply on a high-end gaming PC?

A. Wattage rating

B. PSU redundancy

C. Cooling fans

D. 20+4 pin adapter

A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

A. POST code beeps

B. Distended capacitors

C. Continuous reboots

D. Wrong BIOS time

A technician would like to install an internal storage drive for a computer. Which of the following cable connectors would MOST likely be used to transfer data?
(Choose two.)

A. USB-C

B. IDE

C. SATA

D. USB-A

E. Molex

F. Lightning

The IT department recently updated client computers for the graphics department. A user reports the new computer has not worked since it was set up; it makes unusual sounds when pressing the power button. A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but only displays the message: No source.
Which of the following BEST explains the cause of this issue?

A. There is insufficient power to the computer

B. There is a blank screen on system boot

C. The computer is overheating

D. The error beep codes on POST

A SOHO wireless network must be configured to allow IoT devices on the network. Which of the following settings MOST likely needs to be configured?

A. DMZ setup

B. Channel utilization

C. Security passphrase

D. Port forwarding

E. SSID broadcast disabled

Which of the following features will save the battery life of a laptop significantly if they are disabled? (Choose two.)

A. Touchpad

B. Volume

C. Screen orientation

D. Cellular

E. Bluetooth

F. Fingerprint reader

A technician is trying to identify the reason why a user, who has a static IP address, is unable to browse the Internet. The technician runs the ipconfig command and gets the following:
 
The technician then runs the tracert 8.8.8.8 command and gets the following:
 
Which of the following is the MOST likely issue the user is having?

A. There is a problem with a network router.

B. The wrong subnet mask is configured.

C. There is a problem with a network switch.

D. The user has an APIPA IP address configured.

A sales executive's personal laptop occasionally freezes while checking email.
Which of the following should a technician do FIRST?

A. Check the network connectivity.

B. Consider the corporate policy.

C. Request details about the problem.

D. Run hardware diagnostics.

Which of the following cloud computing concepts facilities automated server deployment?

A. NaaS

B. IaaS

C. PaaS

D. SaaS

A user is working on a Windows laptop in a conference room that has connectivity to a large-screen TV. The user attempts to connect to the TV using HDMI and
VGA cables, but video does not display on the TV. Which of the following is the MOST likely cause of the issue?

A. The TV resolution does not match the laptop

B. Screen mirroring is disabled

C. The screen brightness is set too low

D. There is a bad composite cable

Users in a print room have a new high-end laser printer. They set the printer to print on both sides of the paper by default. They initiated several print jobs, but none of the jobs printed. Which of the following settings should a technician check to resume printing?

A. Spooler

B. Draft

C. Duplex

D. Collate

Several company users are frequently forgetting passwords for their mobile devices and applications.
Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

A. Implement single sign-on.

B. Enable multifactor authentication.

C. Configure biometric authentication.

D. Remove complex password requirements.

Which of the following must a technician configure to access the console of multiple servers physically by using one keyboard, mouse, and monitor?

A. Virtual management console

B. Remote desktop protocol

C. Portable crash cart

D. Rack-mounted IP KVM

A customer wants to upgrade a PC's internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year.
Which of the following BEST meets these needs?

A. 3TB HDD

B. 50GB NAS

C. 500TB SAN

D. 512GB SSD

Which of the following can be used to manage a smart thermostat?

A. SFTP

B. RDP

C. WiFi

D. NFC

A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.
Which of the following is the BEST way to proceed?

A. Document and label the cable and screw locations.

B. Replace the screen with a non-OEM.

C. Update the firmware on the device before repairing it.

D. Wait for the vendor to provide more information.

A user notices a crushing sound coming from a multifunction printer. The user investigates and notices several pages printed off center, and some of the pages did not print. A technician arrives to troubleshoot and notices the MFP has several warnings. Which of the following steps should the technician take to resolve the issues? (Choose two.)

A. Replace the rollers

B. Clean the transfer drum

C. Clear the counters

D. Replace the toner

E. Delete all the print jobs

F. Clear the paper jam

A company is terminating Cat 6 wiring at a 110 block.
Which of the following should be used?

A. A crimper

B. A cable stripper

C. A punchdown tool

D. A tone generator

Which of the following allows several VMs to run on a single host?

A. Resource pooling

B. Multitenancy

C. On demand

D. Measured service

A technician is upgrading the storage on an Android tablet. The technician installs a new microSD card, but the tablet does not show any additional storage is available for use. Which of the following is the MOST likely cause of the unavailable storage?

A. The microSD card is not formatted

B. The microSD card is not a Class 10 device

C. The system’s OS is not updated

D. The microSD card is defragmented

Which of the following requires less current to provide the same amount of power to devices inside a PC?

A. 5.5V

B. 12V

C. 120V

D. 220V

A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure. Which of the following should the technician do NEXT?

A. Install a new hard drive

B. Check for hard-drive firmware updates

C. Replace the hard drive with a solid state drive

D. Configure the laptop in high-performance mode

E. Change the boot order in the system BIOS

Which of the following connectors is commonly known as serial?

A. RG-6

B. RJ11

C. RS-232

D. BNC

An employee's mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?

A. Clean out the charging port on the device

B. Replace the mobile device’s battery

C. Issue a new charging cable to the employee

D. Send the device for service and give the employee a loaner

A technician deployed a new computer and patched the unit to the data jack. However, no Ethernet connection is detected. The technician suspects the patch panel is incorrectly numbered. Which of the following tools will the technician MOST likely use to locate the jack on the patch panel?

A. A multimeter

B. A tone generator and a probe

C. A loopback plug

D. A cable tester

A customer is purchasing a gaming laptop and wants the maximum number of IOPS. Which of the following hard drives should be installed in the laptop?

A. Hybrid SSD

B. SATA SSD

C. NVMe SSD

D. IDE SSD

A technician received a call that the network printer was printing garbled text. The technician printed a test page from several users' workstations and received the same result. The technician then ran a diagnostic on the printer, and everything passed. After uninstalling the printer from a user's workstation and then reinstalling it, the printer is now working properly. Which of the following was the cause of this issue?

A. The font was changed by the user in the printing preferences.

B. There were several print jobs hung in the queue.

C. The toner level in the printer was extremely low.

D. Drivers on the users’ workstations were out of date.

E. The print server spooler file was corrupt.

A user is building a VM that will house a database that stores sensitive information. The database will also include a large number of CAD drawings. Which of the following is MOST important when building the VM?

A. Number of CPU cores

B. VM version

C. Disk space

D. RAM usage

Which of the following BEST describes an email infrastructure that uses a local archive server cluster and publicly hosted email servers?

A. Private

B. Public

C. Hybrid

D. SaaS

A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor. The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC.
Which of the following should the technician do FIRST?

A. Check the RJ45 end connectors, the jacks, and the ends of the run of the Cat 5 UTP cable for loose connections, pinched bends, and visible damage.

B. Install a powered hub as close as possible to the halfway point in the Cat 5 UTP cable run.

C. Replace the entire run of Cat 5 UTP cable with Cat 5 STP cable.

D. Run continuity tests using an Ethernet cable tester to determine if any pairs are broken.

Which of the following is the type of address a DHCP server assigns on a network?

A. Dynamic

B. Static

C. APIPA

D. MAC

E. Default

A customer purchased a device that can perform routing tasks, firewall tasks, deep packet inspection, and antivirus scanning. Which of the following devices did the customer purchase?

A. Proxy server

B. DHCP server

C. UTM appliance

D. IPS appliance

E. IDS appliance

A technician needs to build a cloud solution with the following parameters:
✑ Predictable cost
✑ Easy expansion of resources
✑ Ability to control every aspect of the environment
Which of the following would be the BEST solution for the technician to implement?

A. Hardware as a service

B. Platform as a service

C. Software as a service

D. Hybrid cloud

Which of the following is a common use for NAT?

A. Automatically assigning network addresses

B. Hiding the network portion of an IPv4 address

C. Connecting multiple devices through a single public IP address

D. Resolving alphanumeric names to addresses

A technician needs to select and install network cabling in an office ceiling. The technician was told the space above the ceiling is part of the air conditioning return system. Which of the following cable features is MOST likely to be a safety requirement?

A. Plenum insulation

B. Category number

C. Transmission limitations

D. Shielded twisted pair

A user wants to add static storage to a laptop and is unable to physically take it apart.
Which of the following would be the BEST solution?

A. USB drive

B. Optical drive

C. Network the share

D. Cloud storage

Users all over campus are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the users answer the questions similarly. A help desk technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs. Which of the following steps in the troubleshooting methodology is the technician currently performing?

A. Testing the theory to determine cause

B. Identifying the problem

C. Documenting findings, actions, and outcomes

D. Establishing a plan of action to resolve the issue

A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off. Which of the following MOST likely need to be performed?
(Choose two.)

A. Reset the lamp life counter

B. Replace the cooling fan

C. Adjust the brightness

D. Update the laptop video driver

E. Install a higher lumen lamp

F. Change the video resolution

SIMULATION -
Ann, a local librarian, has had a previously used wireless access point donated to her. She has instructed you to configure this new wireless access point for her public library. Ann plans to allow anyone to connect to the access point without having to ask her for configuration information. Additionally, Ann knows that her neighbors have wireless networks and wants to ensure that her network has the least likelihood of interfering with the other networks. Ann has provided you with the following information.
Wireless Name: Library -
New Router Password: Secure$1 -
INSTRUCTIONS -
Configure Ann's wireless library network using the network adapter window.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
 
 
 
 

Which of the following devices can be used to connect multiple devices within a network without broadcasting to every network port?

A. Unmanaged switch

B. Hub

C. Firewall

D. Cable modem

Ann, a user, asks a technician to configure her mobile phone for various sync capabilities. Ann wants to use her work email account on the phone everywhere she goes. She also would like the ability to connect her phone to her work vehicle for audio. Which of the following technologies would BEST meet Ann's needs?
(Choose two.)

A. Wireless hotspot mode

B. IMAP

C. NFC

D. S/MIME

E. Bluetooth

F. VPN

A technician is configuring a new desktop and wants to implement full disk encryption. When attempting this task, the technician gets an error stating the device cannot be encrypted. Which of the following does the technician need to enable so the drive can be encrypted?

A. BIOS

B. TPM

C. EFS

D. UEFI