Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.
Which feature would ensure users can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?

A. Master-Detail Relationships

B. Lookup Relationships

C. Field Level Security

D. Sharing Rules

The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports.
What approach should an administrator take to meet the requirements?

A. Use Rename Tabs and Labels to change the field labels as needed.

B. Edit the fields available for reports section in the Opportunities report type to make the changes.

C. Create bucket fields for each field and enter the new column heading in the bucket name field.

D. Build a custom report type and use Display As in Edit Layouts to make the requested changes.

A new approval process was created to allow management to make adjustments to an opportunity after the opportunity is closed won. After the opportunity is submitted for approval, the manager is unable to edit the record.
What could prevent the record from being editable by the manager?

A. Record Editability Properties

B. Initial Submission Settings

C. Final Approval Actions

D. Final Rejection Actions

The administrator at Cloud Kicks needs to set up automation to update three fields on the Shipment custom object. Because of the effect these updates will have on some programmatic customizations, they need to happen in a very specific order.
How should the administrator configure the field updates to ensure the proper order?

A. Create three workflow rules in order, one workflow rule for each field update.

B. Create a workflow rule with three field updates entered in the correct order.

C. Create a process with three criteria nodes and stop after each action.

D. Create a process with one criteria node and three field updates in the correct order.

An administrator is moving sandbox customizations to production using a change set. After creating the initial change set, the administrator realizes that some components were missed.
What three considerations should the Admin make regarding the change set? (Choose three.)

A. Deploy all dependent components.

B. Use a new change set to deploy metadata and data from the sandbox to production.

C. Clone the change set to add dependent components to an uploaded change set.

D. Add permissions and access settings to the outbound change set.

E. Edit the uploaded change set to add the additional components.

AW Computing wants to embed a report chart on the Account record page that shows the value of closed sales for that account. The chart should be limited to users in the Sales Manager role on the Account record pages.
How should this be accomplished?

A. Create a new page layout for the Sales Manager role.

B. Create a new report and assign it to the component.

C. Filter component visibility for the Account ID.

D. Filter component visibility for the Sales Manager role.

Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

A. Data Loader

B. Salesforce Extensions for Visual Studio Code

C. Change sets

D. Ant Migration Tool

DreamHouse Realty manages its accounts and contacts in Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with.
How should the administrator track third-party financial advisors and the customers they work with?

A. Set up Contacts to Multiple Accounts for loan advisors.

B. Use a B2B Account Model to track loan advisors’ customers.

C. Use a Hierarchical lookup on Contact to track loan advisors’ customers.

D. Create a Hierarchical lookup on Account to track loan advisors’ customers.

Universal Containers wants to allow community visitors to submit support cases without logging into the community.
Which two features are required to implement this request? (Choose two.)

A. New case quick action

B. Web-to-case

C. Case assignment rules

D. Case feed actions

The sales team at Cloud Kicks is noticing that sales reps are misusing the new Screen Flow tool for data entry, since they are kicked back to the initial screen after clicking finish.
What should the administrator do to fix this?

A. Add a trigger to redirect the user to a new page.

B. Use a Lightning action to redirect the user.

C. Create a new flow to redirect the user when the other flow finishes.

D. Update the flow with a local redirect action.

After an administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

A. Users in production will now be able to receive emails sent out from the sandbox.

B. Metadata changes since the last refresh will be added to the existing information in the sandbox.

C. All new data since the last refresh will be added to the existing information in the sandbox.

D. Users in the sandbox that do not exist in production will no longer exist in the sandbox.

The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

A. Dashboard filter

B. Dynamic dashboard

C. Joined reports on a dashboard

D. Matrix reports on a dashboard

Universal Containers’ Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.
Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?

A. Skills-Based Routing

B. Translation Workbench

C. Queue-Based Routing

D. Case Assignment Rules

What are three capabilities of Collaborative Forecasting? (Choose three.)

A. Rename categories

B. Forecast using opportunity splits

C. Overlay quota

D. Add categories

E. Select a default forecast currency setting

The administrator at Cloud Kicks made new fields and page layout adjustments based on new requirements from the service team. The changes have been built in a sandbox and are ready to be deployed into production.
What should an administrator do before deploying the change set in production?

A. Request a new sandbox based on the sandbox where the changes were made.

B. Make a new sandbox based on production to restore changes from.

C. Create the fields and update the page layouts in production.

D. Push the change set to another sandbox to restore from.

An administrator needs a business process automated, but only for certain users and profiles. The administrator will need to frequently update which users and profiles will use the process. After evaluating the declarative options, it was determined that this functionality must be done via an Apex trigger.
What software requirement should the administrator request so that process execution can be declaratively controlled?

A. Use Apex Class Access to assign the Apex code to the user or profile.

B. Use a custom permission set that is assigned to the user.

C. Use Process Automation Settings in Setup to set the appropriate users or profiles.

D. Use a System permission that is assigned to the user or profile.

Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)

A. Manage Milestones

B. Customize Entitlements

C. Manage Entitlements

D. Customize Application

Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?

A. Create a sharing rule to share all price books to sales users

B. Manually share each price book to the sales users’ profile

C. Set the organization-wide default for price book to Use

D. Clone all custom price books from the standard price book

An administrator at Cloud Kicks has been tasked by the compliance team to flag where sensitive information is stored in Salesforce.
What feature should the administrator use to fulfill this requirement?

A. Schema Builder

B. Classic Encryption

C. Field-Level Security

D. Data Classification

An administrator would like to know if any other administrators or delegated administrators are using the Log In As a User feature.
Where should the administrator look?

A. Login History

B. Grant Account Login Access

C. Connected App Usage

D. Setup Audit Trail

Cloud Kicks has a very large Knowledge base in Salesforce. Service reps are having a hard time finding the most relevant articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?

A. Activate and configure Einstein Search.

B. Implement and configure Data Categories.

C. Update Knowledge to auto-search the case’s subject.

D. Delete and remove old Knowledge articles.

The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?

A. Create a roll-up summary field that counts the number of contacts and displays the count on the account

B. Create a custom formula field on the account using the count() function to count the number of related contacts

C. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted

D. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted

Which two types of data can a sales representative access from the Forecasts tab when using Collaborative Forecasts? (Choose two.)

A. Forecast amount for each opportunity stage

B. Forecast amount for each forecast category

C. Opportunities that make up each forecast amount

D. Forecast amount for other representatives on their team

Cloud Kicks has created a new flow that deletes records.
What should the administrator consider when testing the flow?

A. Even if the flow is inactive, debugging the flow will delete the test record.

B. Flows with delete elements cannot be debugged by the Flow debugging tool.

C. Flows with delete elements need to be inactive to ensure that the test record is not actually deleted.

D. Records deleted by Flow when debugging are hard deleted.

A sales rep at AW Computing needs to give read/write access to an Account and related records to a teammate while the sales rep is on vacation.
How could the administrator enable the sales rep to give record access to a colleague?

A. Create an ownership-based sharing rule.

B. Add the Manual Sharing button the page layout.

C. Include the rep on the Opportunity Team.

D. Enable public groups for sharing.

Cloud Kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.
Which feature should the administrator configure in order to improve the case management process?

A. Escalation Rules

B. Macros

C. Omni-Channel

D. Knowledge Component

DreamHouse Realty has created a custom object to track its Open Houses with a master-detail relationship up to a custom object for Properties. Agents need to quickly calculate the number of Open House records in a status of Pending so they can see the value from the Property record.
What feature should the administrator implement?

A. Lightning Component

B. Formula Fields

C. Visualforce Page

D. Roll-Up Summary

Which two deployment tools should be used to delete metadata from an organization? (Choose two.)

A. Developer Console

B. Ant Migration Tool

C. Change sets

D. Unmanaged packages

An administrator created a new custom object. When trying to upload new records to the custom object using Data Loader, they are unable to see the new custom object in the list of available objects.
What should the administrator do to resolve the issue?

A. Check the Field-Level Security of the new custom object’s Name field.

B. Ensure Allow Sharing is checked on the custom object.

C. Assign a permission set to give them access to the new object.

D. Confirm the object is marked as deployed and not in development.

An administrator has a request to write a report listing accounts that have sales from this year and that have a completed activity in the last 30 days.
What reporting feature should the administrator employ to provide only the list of accounts, without listing the details of the opportunities?

A. Cross-Filter

B. Filter Logic

C. Summary Report

D. Joined Report

The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be `No` and will change to `Yes` if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?

A. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won

B. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won

C. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won

D. Configure Current Customer as a text field and use an approval process to recalculate its value

An administrator at AW Computing is trying to track the login history for a specific user. The AW Computing org has 150,000 users and multi-factor authentication (MFA) is enabled and enforced for all users. In reviewing the Identity Verification History data, the administrator is unable to find any information for the mentioned user. The user used to log in regularly but has been inactive this quarter.
Which two reasons explain why the user’s data is missing from Identity Verification History? (Choose two.)

A. The last 6 months worth of data is stored in the Identity Verification History.

B. Up to 20,000 records of users’ identity verification attempts are stored.

C. User belongs to a specific role for which identity verification data is not stored.

D. Identity Verification History stores the last year’s worth of data.

The administrator at Cloud Kicks has been asked to delete a large number of quote line items. They receive a .csv file with the record IDs to be deleted. The administrator uses Data Loader to delete them and selects Use Bulk API. When the job runs, every record shows an 'entity is deleted' error in the error file that is created.
What is the reason for the error?

A. One of the IDs in the batch referenced a record that was in the recycle bin.

B. Deleting with Data Loader can only be done in Batch API mode.

C. This is the standard error message when records are deleted using Bulk API.

D. The batch size selected was greater than the 200 record limit.

Northern Trail Outfitters has five delegated administrators and two system administrators. There have been a couple of cases reported that login settings for sales reps have changed.
Where would the administrator find what settings have been changed?

A. Field history tracking

B. Debug log

C. Setup audit trail

D. Login history

Which three statements are correct about change sets? (Choose three.)

A. When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.

B. There is a feature that allows the user to validate a change set before deploying it.

C. When a component is added to a change set, all dependent components automatically get added.

D. When custom fields are added to a change set, field-level security is automatically included.

E. To use change sets, at least one inbound and one outbound connection must exist

A sales user is assigned to a permission set group that gives them Modify All access to Accounts. An administrator assigns the same user to a muting permission set that mutes Delete access on Accounts.
What level of access will the sales user have on the Account object?

A. No Access

B. Modify All

C. Read-Only

D. Read, Create, and Edit

The sales VP wants to see the custom Bonus Amount field summed to the Amount level; however, the ability to create a summary field is grayed out.
Which adjustment does the administrator need to make in order to utilize a custom summary field?

A. Reorder columns.

B. Create bucket field.

C. Add data grouping.

D. Add filter logic.

Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain fields are updated, the Case Owner is notified by email.
What should the administrator use to email the Case Owner?

A. Email-to-Case

B. Before Save Flow

C. After Save Flow

D. Outbound Message

AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource’s ability to create or modify permission sets.
Which feature should be employed to accomplish this request?

A. View All Users Permission

B. Customize Application Permission

C. Assignment Rules

D. Delegated Administrator

An administrator is creating a custom Opportunity record page for Sales users for new logo opportunities. They need to control what fields display on the record when a sales user is viewing the opportunity.
Where should the administrator edit what fields display in the details of the record page?

A. Custom Lightning Component

B. Page Layout

C. Record Types

D. Record Detail Component

Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

A. Product quantity

B. Quota amount

C. Opportunity amount

D. Expected revenue

How should an administrator ensure the appropriate number of digits are entered into the custom encrypted field created to capture credit card numbers on the Opportunity object?

A. Create a validation rule to ensure the length.

B. Use the credit card number mask type.

C. Define the number of mask characters.

D. Enter the number of digits at the field level.

Sales leaders at Ursa Major Solar would like to be able to calculate forecasts based on megawatts.
How can the administrator create forecast types based on a megawatts measurement?

A. Create a custom number field.

B. Customize a standard field.

C. Create a custom formula field.

D. Use a standard currency field.

An administrator has unchecked the `Enable content pack creation` checkbox after users had created content packs.
What is the impact of this change?

A. Users can modify the description and title of existing packs

B. All existing content packs will be deleted

C. Users can continue to edit the contents of existing packs

D. The Clone & Customize button will continue to be available

Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.
How should an administrator define an application object to meet these requirements?

A. Create master-detail fields on the application object to both the position and applicant.

B. Create a lookup field on both the position and applicant to the application.

C. Create lookup fields on the application object to both the position and applicant.

D. Create a master-detail field on both the position and applicant to the application.

The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?

A. Standard filter

B. Cross filter

C. Joined report

D. Reporting snapshot

AW Computing sells a variety of software programs for its customers to choose from. Management wants to ensure that the customer automatically receives phone support when they purchase photo editing software.
How should an administrator meet these requirements?

A. Include a milestone to the product with a term of 365 days for phone support.

B. Create a flow to attach an entitlement to the asset upon purchase.

C. Add an entitlement template to the product for phone support.

D. Configure a flow to create a milestone to the asset upon purchase.

AW Computing is running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved.
What should the administrator recommend for these requirements?

A. Enable Subscriptions.

B. Implement CPQ.

C. Create a separate price book.

D. Remove the approval process.

Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?

A. Assignment rules and approval processes

B. Assignment rules, approval processes, and workflow rules

C. Assignment rules and workflow rules

D. Assignment rules, auto-response rules, and workflow rules

Universal Containers purchased Field Service Lightning licenses in production and wants to make these licenses available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?

A. Use the Match Production Licenses tool.

B. Submit a Salesforce Support case.

C. Merge Production and the sandbox using a template.

D. Refresh the sandbox from production.