If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take Phil's responsibilities. What are the appropriate steps to transfer Phil's account to the new associate?

A. Overwrite Phil’s User Profile with the new associates information and create a new profile for Phil.

B. Create a new profile for Phil as well as new associate. Deactivate Phil’s profile with Sales Associate role and transfer all the accounts, opportunities and leads to the new associate.

C. Associate the new role to Phil’s existing profile and Transfer all the accounts, opportunities and leads to the new associate.

D. None of the above

The maximum number of values in controlling picklists is the same as in dependent picklists.

A. True

B. False

If using Customizable forecasting there is a seperate forecast role hierarchy

A. True

B. False

Can an administrator change the profile settings of the Standard Solution Manager profile?

A. Yes

B. No

C. Depends on the Setting of the Administrator profile

How many instances of personal tags can be applied to records?

A. 50

B. 5000

C. 50000

D. 500000

What is true about a Role?

A. Controls the level of visibility that users have to an org. data

B. Role is required while creating Record types

C. A user must be associated to one role

D. A user may be associated to one role

Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports.

A. Tabular and Summary

B. Custom and Standard

C. Summary and Matrix

D. Matrix and Tabular

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How does the Import Wizard perform matching when updating records?

The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management --> Import Custom Objects) is appropriate for this task.

A. True

B. False

Ursa Major Solar wants to use the Salesforce approval process.
What are two characteristics that make a sales process a good fit for the Salesforce approval process? (Choose two.)

A. There are approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.

B. The first level approval can be denied and automatically routed to the Sales VP for final approval.

C. The approval manager is randomly assigned from a public group of managers, and there is a second approval by the Sales VP.

D. There is an approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount.

You can update licenses on the Company Profile.

A. True

B. False

Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Choose all that apply.)

A. The Login History related list on the user’s record

B. The user’s profile

C. Manage Users | Login History

D. Call salesforce.com Support

What happens when an email is sent to a customer from a case?

A. Case hierarchy is reset

B. Case escalation is reset

C. Case escalation rules are deleted

D. Case assignment rules are deleted

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Who can import data for all users?

How many Solution records can be imported via Import Wizard?

A. 500

B. 5.000

C. 50.000

D. Solution Records cannot be imported via Import Wizard

Which of the following needs to be specified in order to schedule a report?

A. The Running User

B. Start Date

C. Email Report

D. Preferred Start Time

Customizable Forecasting is a prerequisite in order to enable territory management?

A. True

B. False

Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?

A. Yes

B. No

How many custom fields can be created on an object in an unlimited Edition?

A. 100

B. 200

C. 500

D. Unlimited Fields

Which of the following is true if you remove the "Read" permission from a users profile for a standard object?

A. Tabs of that object type will be visible, Fields of that type will not be visible on other tabs, related lists of that type will be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible

B. Tabs of that object type will not be visible, Fields of that type will not be visible on other tabs, related lists of that type will not be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible

C. Tabs of that object type will not be visible, Fields of that type will be visible on other tabs, related lists of that type will not be visible on other tabs, search results will not return records of that type, report data for records of that type will not be available, merge fields of that type will not be available, and custom links of that type will not be visible

Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?

A. True

B. False

When you add a custom object tab, all of the following will be accessible with the object EXCEPT

A. Recent Items

B. Sidebar Search

C. Added to New Link/Create New Object Drop Down

D. Custom Object Reports

Universal Containers has a private sharing model on Opportunities. The System Administrator has been asked to create a new custom object that will track customer payment information and will link to the Opportunity. Only those users with access to the Opportunity should be able to see the records on the new object.
What should the Administrator do to accomplish this task?

A. Create a lookup relationship with Profile permissions.

B. Create a Master-Detail relationship with Profile permissions.

C. Create a Master-Detail relationship with a Criteria Based Sharing Rule.

D. Create a Lookup relationship with a Criteria Based Sharing Rule.

As an Admin you can schedule regular data imports using the Data Loader

A. True

B. False

Ursa Major Solar's default, organization-wide sharing for accounts is set to Public Read/Write. The Administrator needs to ensure that Marketing never modifies an Account record.
Which action should the Administrator take to accomplish this goal?

A. Assign a permission set to Marketing users which removes Edit permission.

B. Separate the Marketing role hierarchy from the Sales role hierarchy.

C. Remove Edit access on Accounts from the custom Marketing profile.

D. Switch Organization-Wide Default Sharing to Public Read Only.

Queues can be made up of the following

A. Users

B. Public Groups

C. Roles

D. Profiles

E. External Chatter Users

Assets are related to which of the following sets of objects?

A. Opportunities, Products, Cases, Accounts, and Contacts

B. Products, Cases, Accounts, and Contacts

C. Cases, Contracts, Accounts, and Contacts

D. Opportunities, Cases, and Accounts

E. Opportunity Line Items, Cases, Accounts, and Contacts

You must meet the following prerequisites before enabling territory management? Choose 2 answers

A. Your organization must be using customizable forecasting

B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.

C. You must have the Marketing User Profile

D. You must have the Territory Manager Profile

Is identity confirmation necessary if a user's IP address is known and browser cookie exists?

A. True

B. False

Ursa Major is onboarding 15 new employees in three weeks.
The Administrator needs to create user records in Salesforce without activating them.
Which two methods allow the Administrator to achieve this goal? (Choose two.)

A. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.

B. Create them with the User Import Wizard and ensure that Active is unchecked.

C. Schedule a Time-Dependent Workflow to create users in three weeks.

D. Create a .csv file ensuring that IsActive = False, and use the data loader to insert.

Ursa Major Solar wants to upload 10,000 Campaigns to Salesforce.
Which tool should the administrator utilize to accomplish this task?

A. Data Import Wizard

B. Data Loader

C. Bulk Data Load Jobs

D. AppExchange package

High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a queue called `High Priority Queue.`
An administrator needs to configure the case management process to implement this requirement.
How should the administrator achieve this goal?

A. Create a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).

B. Create an escalation rule to assign all cases where status = high to the high priority queue based on when the case is created.

C. Create an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).

D. Create an assignment rule to assign all cases where status = high to the high priority queue.

When using Territory Management, can an opportunity be associated with multiple territories?

A. Yes

B. No

When a field is deleted it sits in the recycling bin for 30 days

A. True

B. False

Workflow Tasks are NOT tracked in the Activity History and can be reported on MMM?

A. True

B. False

In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (Choose all that apply.)

A. Forecasting

B. Sharing rules

C. Manual Sharing

D. Teams (Account, Sales and Case)

E. Apex Triggers

When a lead is converted it becomes an Account,Contact and Opportunity (unless you opt out of creating an Opportunity)

A. True

B. False

The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support
Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep

B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date

C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep

D. This cannot be done

Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows:

A. Hide Details

B. Hide Details and Add Events

C. Show Details

D. Show Details and Add Events

To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.

A. True

B. False

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

A. Create an auto-response rule and a public group.

B. Create a predefined case team and an assignment rule.

C. Create a user-based sharing rule and an ad-hoc case team.

D. Create a queue and a criteria-based sharing rule.

Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:

A. List Views

B. Reports

C. Search

D. None of the above, the user cannot see the field at all

When you configure Search Settings for Your Organization, the new value must be between 5 and 50

A. True

B. False

What are two sources from which cases can be created?

A. Web-to-Lead

B. Web-to-Web

C. Email-to-Case

D. Connect for Outlook

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

A. Einstein Case Routing

B. Case assignment rule

C. Case escalation rule

D. Auto-response rule

Is it possible for a user to own a record and not see it:

A. True

B. False

Field Sets works on both Standard as well as Custom Objects?

A. True

B. False

IF(ISPICKVAL(picklist_field)) has the same output as:

A. VAL(picklist_field)

B. CASE(picklist_field)

C. CASE(“picklist_field”)

D. Picklist_field(VALUE)

What are two considerations for the Org Recycle Bin? (Choose two.)

A. You can restore reports and dashboards.

B. Deleted records remain in the recycle bin for 15 days.

C. Records are permanently deleted when using the ג€Deleteג€ button.

D. Records in the Recycle Bin count against your org’s storage usage.

If your company's fiscal year begins on February 1st and contains the 12 gregorian months, do you need to enable custom fiscal years?

A. Yes

B. No