A user's mobile device can back up classi ed files to an external hard drive at work but cannot save pictures to an external drive at home. Which of the following is most likely the issue?

A. The pictures do not have a classification flag set.

B. The drive permissions are insuficient.

C. Peripherals are managed via MDM.

D. Drivers are incorrectly installed.

A company recently enabled two-factor authentication in order to enhance security. Users should be prompted for two-factor authentication when working outside of the office, but are also being prompted when connecting to the office Wi-Fi. Which of the following should the technician do?

A. Leave the current rules in place and disable Wi-Fi on all devices.

B. Implement allow listing and add the office IP address as an exception.

C. Remove two-factor authentication from the users’ accounts.

D. Substitute hard tokens in place of soft tokens.

Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)

A. 23

B. 25

C. 80

D. 143

E. 389

F. 443

Which of the following protocols operates without a port number assignment?

A. SNMP

B. TCP

C. SSH

D. DHCP

Which of the following network devices operates as a bridge function?

A. Hub

B. Wireless access point

C. Transceiver

D. Media converter

A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

A. S.M.

B. R.T failure

C. IOPS failure

D. DIMM failure

E. RAID failure

A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

A. Cat 5

B. Cat 5e

C. Cat 6

D. Cat 6a

A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

A. Domain Name System

B. Gateway

C. Subnet

D. IP address

A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the
BEST option to enable this department to be able to continue using this software?

A. Do not upgrade any workstations within the organization.

B. Upgrade all workstations and provide a virtual environment for the legacy software.

C. Upgrade all workstations except those used by the engineering department.

D. Purchase new workstations for the engineering department.

A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?

A. Verify S.M.

B. R.T. operation on the RAID card.

C. Replace the failed drive while users are connected.

D. Physically clean the HDDs and connectors.

E. Shut down the server and check the RAID controller’s status.

Which of the following cables should be used when connecting a cable modem to a SOHO router?

A. FireWire

B. Fiber

C. Ethernet

D. Coaxial

A company is designing a data center environment where a critical requirement is highly available computing. Which of the following types of memory should an administrator choose to install in the servers?

A. DDR5

B. ECC

C. DDR4

D. Dual-channel

A user's laptop is having performance issues when the user downloads large files over the internet. Other users with newer laptops are not experiencing any performance issues. Which of the following components should the technician replace?

A. Hard drive

B. Wi-Fi card

C. RAM

D. CPU

A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?

A. Incorrect data source

B. Incorrect resolution settings

C. Physical cabling issues

D. Incorrect refresh rate

E. Display burn-in

A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue?

A. The USB 2.0 port has insuficient bandwidth.

B. The Thunderbolt connector is not compatible.

C. The VGA cable does not support a digital signal.

D. The connection should use plenum instead of STP.

An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?

A. Hybrid HHD/SSD

B. 5,400rpm HDD

C. 7,200rpm HDD

D. NVMe SDD

A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

A. Thumbprint/retinal scan

B. Password/password

C. Password/thumbprint

D. Password/PIN

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

A. Isolation

B. Authentication

C. Hardening

D. Authorization

A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging.
Which of the following is MOST likely causing these symptoms?

A. Broken charging port

B. Digitizer failure

C. CPU overheating

D. Defective battery

Which of the following provides a client device with an IP address?

A. DNS

B. DHCP

C. IPSec

D. SMB

A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity. Which of the following RAID types should a technician configure to accommodate this request?

A. 0

B. 1

C. 5

D. 10

Which of the following networking devices will MOST likely need to be installed in between the ISP and the LAN in a SOHO environment?

A. Switch

B. Firewall

C. Cable modem

D. Router

E. Access point

A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

A. SCSI

B. eSATA

C. PCIe

D. NVMe

While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

A. Close other video software and retry.

B. Adjust the conference software to a compatible resolution.

C. Switch the video from the webcam to conference mode.

D. Reseat or replace the webcam.

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be
EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

A. Coaxial

B. Shielded Cat 6

C. Plenum Cat 5e

D. multimodefiber

A user's laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?

A. DIMM

B. ECC RAM

C. Virtual RAM

D. SODIMM

A technician is configuring a desktop computer and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?

A. ATX

B. NIC

C. TPM

D. ARM

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

A. Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

B. Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

C. Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

D. Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

A customer purchased an active touch pen for a tablet P

A. After the customer used the pen for a few days, it stopped working. Which of the following is most likely causing the issue?

B. The tablet screen is scratched

C. The pen software is out of date

D. The pen batteries need recharging

E. Software updates disabled the pen

Which of the following external monitor connections provides the highest possible resolution for a PC?

A. Thunderbolt

B. DVI

C. VGA

D. HDMI

E. DisplayPort

Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

A. Redundant hardware

B. UPS

C. Cloud-based backup

D. RAID

A technician is creating a new RAID array for a customer. After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity?

A. Uptime is the customer’s biggest concern.

B. Speed is the most important consideration.

C. Redundancy and speed are equally important.

D. Available storage space needs to be maximized.

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

A. Restart the videoconference.

B. Replace the laptop.

C. Check the audio inputs.

D. Try another microphone.

A graphic designer wants to purchase a laptop that provides the most accurate color spectrum available when viewed from as many different angles as possible. Which is the following display types would best meet the graphic designer's requirements?

A. LCD

B. Plasma

C. OLED

D. VGA

Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

A. SNMP

B. SSH

C. FTP

D. Telnet

Which of the following scenarios best illustrate a need for VDI? (Choose two.)

A. An IT engineer who is designing and showcasing organization user experiences for multiple clients

B. A company that needs to store 10PB worth of data

C. A manufacturing plant that has high turnover

D. A bank that has security concerns regarding employee activity

E. A payment processor that is planning on implementing virtual currency

F. An application developer who needs to configure network settings for an application AD

A technician is diagnosing the cause of the degraded status of a RAID 5 array of five HDDs. Which of the following steps should the technician complete first?

A. Review the RAID log.

B. Reseat the RAID controller.

C. Reconnect the RAID cables.

D. Upgrade the RAID firmware.

A technician is setting up three web servers for a retail company that takes online orders for its products. Which of the following network host services should the technician use to ensure the servers' resources will be utilized efficiently?

A. UTM appliance

B. AAA server

C. Spam gateway

D. Load balancer

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called `Generic Printer.` Which of the following BEST describes what the technician should do to fix this issue?

A. Connect the printer with a USB cable rather than over the network.

B. Install the appropriate printer drivers for the OS.

C. Install the correct toner in the printer.

D. Set the printer trays to allow duplex printing.

A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing ights. While checking the case history, the technician sees that all ght information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?

A. Ensure the input connections to the screen are secure.

B. Swap cables with a screen that works.

C. Check to see if the device outputting the data is turned on.

D. Determine if the screen is compatible with the output device.

A technician is unable to connect to a network device via SS

A. Which of the following cables should the technician use as an alternative connection method with a laptop?

B. Serial

C. HDMI

D. Parallel

E. Lightning

A colleague has a laptop that has been working as expected for several years, but the laptop now has a small bulge in the bottom casing and overheats occasionally while plugged in to a wall outlet. The MOST likely component that needs to be replaced is the:

A. power adapter.

B. battery.

C. system fan.

D. hard drive.

HOTSPOT
A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.
INSTRUCTIONS
Click on each component to view the specification.
Select the appropriate cause and resolution for the issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Which of the following BEST describes the main function of a web server?

A. Storing files and controlling user access

B. Setting up personal mailboxes and calendars

C. Providing IP addresses and printing services

D. Hosting home pages and business portals

Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

A. Measured service

B. Containerization

C. Synchronization

D. Resource pooling

A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?

A. 0

B. 1

C. 5

D. 10

A company uses legacy accounting software, and no replacement is available Which of the following virtualization solutions will the company MOST likely select?

A. Network

B. Storage

C. Desktop

D. Sandbox

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satis es this requirement?

A. mSATA SSD

B. M.2 NVMe SSD

C. 2.5 SATA SSD

D. 2.5 SAS HHD

A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?

A. Following corporate procedures

B. Testing before deployment

C. Documenting the findings

D. Establishing a plan of action

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

A. Digitizer issues

B. Overheating

C. Broken screen

D. Malware