The Director of Sales wants a report that meets the following criteria:
All accounts in NY, MA, PA and NJ Account rating of "Hot" or Annual Rev over $8M .The report must meet the state criteria but can optionally meet the account rating or the annual revenue.
Which report format would you use to create this custom report?

A. The Tabular Report

B. The Summary Report

C. Matrix Report.

You can use standard reports when creating

A. True

B. False

Identify the statements that define Apex data loader?

A. Can be used to insert or extract SF records

B. Can be used to insert,update,delete or extract SF records

C. Can be used only to update and delete SF records

D. Can be used to read,extract and load data from CSV

E. Can be used to read,extract and load data from any MS office file

When are Formula Fields recalculated?

A. Calculated automatically

B. Every 15 Minutes

C. Nightly

D. After Edits / Save

Currently, when support reps at Ursa Major Solar close a case, they manually send an email notification to the customer. The support manager would like to automate this process, as too many reps are forgetting this step.
Which two settings should the administrator use to meet this request? (Choose two.)

A. Add the Knowledge component to the closed layout

B. Notify contact checkbox on close page layout

C. Case close template in the support settings

D. Auto-response rule step set for status of closed

What are the defaults for Org Wide Default (OWD) and Profile permissions for all Profiles that have View All Data or Modify All Data disabled on a custom object?

A. Private for OWD and CRED for Profiles

B. Public Read/Write for OWD and CRED for Profiles

C. Private for OWD and No Access for Profiles

D. Public Read/Write for OWD and No Access for Profiles

What is the use of campaign influence feature on opportunities?

A. Help calculate ROI

B. Give a list of campaigns that influenced the user

C. To check if web to lead is working properly

D. To ensure duplicate records are not created

What are different Types of Sharing Rules? (Choose all that apply.)

A. Case Sharing Rules

B. Lead Sharing Rules

C. Solution Sharing Rules

D. Campaign Sharing Rules

E. Custom Object Sharing Rules

A Look-up field can look up to what?

A. An Object

B. A field

C. A record

D. A report

What is conditional highlighting for reports?

A. You can set conditions that when met will report the calculated fields

B. Set thresholds for report analysis

C. None of the above

Which objects can be customized for history tracking?

A. Solutions, Cases, Leads and Opportunities

B. Cases, Leads, Solutions, Contracts, and Custom Objects

C. Campaigns, Contracts, Custom Objects, and Solutions

D. Opportunities, Leads, and Contracts

You can update licenses on the Company Profile.

A. True

B. False

Which are true about Trialforce Email Branding?

A. It is available only in Unlimited, Enterprise and Developer Editions

B. It allows you to modify system-generated emails so that they appear to come from your company rather than from Salesforce.com.

C. Trialforce Email Branding is automatically enabled for existing partners with Trialforce and when a new partner request Trialforce.

D. Trialforce Email Branding only applies to users who sign up for your application through Trialforce.

Folders are used to organize the following (Choose all that apply.)

A. Dashboards

B. Reports

C. Documents

D. Email templates

E. All of the above

F. None of the above

Which one does NOT apply to Custom Formula Fields?

A. Custom Formula Fields can reference other formula fields

B. Custom Formula Fields can reference standard fields

C. Custom Formula Fields can reference custom fields

D. Custom Formula Fields can calculate across objects

Which report format provides a tabular listing of data with sorting and subtotalling of said data.

A. Matrix

B. Tabular

C. Summary

If single sign-on is enabled for your organization, API and desktop client users cannot log in to Salesforce CRM unless their IP address is included on your organization's list of trusted IP addresses or on their profile, if their profile has IP address restrictions set.

A. True

B. False

FILL BLANK -
What happens when a user is already logged in when restricted hours start?

The Support Manager wants to send an automatic email to the Case Contact when a case is closed.
Which automation tool can the System Administrator use?

A. Sharing Rule

B. Validation Rule

C. Workflow Rule

D. Case Auto-Response Rule

The size limit for documents uploaded is:

A. 1 Megabyte

B. 3 Megabyte

C. 5 Megabyte

D. 25 Megabyte

What is a Managed Package?

A. A managed package is a collection of application components that are posted as a unit on AppExchange

B. They differ from unmanaged packages in that some components are locked, allowing the managed package to be upgraded later.

C. Allows the system Administrator to modify the application

D. Managed packages do not include locked components and cannot be upgraded

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

A. Create an auto-response rule and a public group.

B. Create a predefined case team and an assignment rule.

C. Create a user-based sharing rule and an ad-hoc case team.

D. Create a queue and a criteria-based sharing rule.

Validation rules may evaluate an opportunity line item against the opportunity it's associated with

A. True

B. False

Identify the true statements about the workflow approval process?

A. When a record is submitted for approval the Admin can edit the record

B. You can forward an email approval request to another email address

C. The approvers delegate can also approve a request

D. Approvers can view an approval request from their home page

E. Approvers can only access an approval page from the application

How many profiles can load in a single list view with Enhanced Profile Management enabled?

A. 300

B. 500

C. 200

D. 1.000

Customizable Forecasting is a prerequisite in order to enable territory management?

A. True

B. False

Which combination of objects is available when creating a custom report type for Chatter reports?

A. Opportunities, Followers, User Feed

B. Accounts, User Feed, Comments

C. Users, User Feed, Comments

D. Chatter Groups, Members

What is the maximum number of values you can have in a picklist?

A. 500

B. 250

C. 600

D. 1.000

E. 2.000

Which email address option is available to override the From Email Address in a Workflow Email Alert?

A. An active Administrator’s email address

B. A manual entered email address

C. An active user’s email address

D. An Organization -wide email address

Which object must be related in order to create an Opportunity record?

A. Account

B. Quote

C. Contact

D. Lead

Select the order in which the Workflow actions fire in Salesforce.

A. Field Updates, Outbound Messages, Email Alerts, Tasks

B. Field Updates, Tasks, Email Alerts, Outbound Messages

C. Apex before Triggers, Apex after Triggers, Workflow Rules

D. Email Alerts, Outbound Messages, Field updates

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

A. Einstein Case Routing

B. Case assignment rule

C. Case escalation rule

D. Auto-response rule

What are the opportunity defaults when converting a lead to an opportunity?

A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank

B. Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank

C. User defines amount, close date, and stage upon conversion

D. None of the above

AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.

A. Create a multi-select picklist field that includes both manufacturers and models.

B. Create a lookup field from the manufacturer object to the model object

C. Create a manufacturer field as a controlling picklist and the model as a dependent picklist

D. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.

It is possible to share a custom object record manually

A. True

B. False

Which salesforce.com feature allows the org to capture ROI on online advertising?

A. Web-to-lead

B. Web-to-case

C. Google adwords

D. S-controls

E. Online campaign

Deleted records will be stored in the Recycle Bin for up to 15 days.

A. True

B. False

Universal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. This group will track information with the same fields and picklist values but will need two new options on the stage field.
How should the administrator accomplish this task?

A. Create a new record type.

B. Create a new sales process.

C. Create a new record type and sales process.

D. Create a new record type and page layout.

If your company's fiscal year begins on February 1st and contains the 12 gregorian months, do you need to enable custom fiscal years?

A. Yes

B. No

Can a Standard User Profile import members into a campaign?

A. Yes.

B. No.

C. Only if they have “Import Campaign Members” permission checked.

D. Only if they have “Modify All Data” permission checked.

What is the maximum of time triggers per Workflow Rule?

A. 5

B. 10

C. 15

D. 20

Based solely on the role hierarchy a manager can do all of the following EXCEPT:

A. View, edit, delete, and transfer his/her and his/her subordinates records

B. Extend sharing on both his/her and his/her subordinate’s records

C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates

D. View records his subordinate does not own but can view

What is true about Lead Assignment Rule?

A. Determines how Leads are automatically routed to User or Queue

B. Contains Rule Entries, pre-defined business rules, that determine lead routing

C. Virtual storage bin used to group leads based on criteria (e.g., industry, campaign)

D. Users have visibility into the Lead Queues to which they are members

Ursa Major Solar wants all Sales Users to see a dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private.
What should the administrator do to fulfill this request?

A. Request for the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboards Folder.

B. Create the Dashboard from the Opportunities by User Report, then save it in the shared Dashboard Folder as a Dynamic Dashboard.

C. Create the Dashboard from the Opportunities by User Report, choose the Sales Manager as RunAs User and Save in the private Dashboard Folder.

D. Request for the Sales Manager to create the Dashboard from the Opportunities by User Report, select “View Dashboard as Me”, and save in the shared Dashboard Folder.

This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including
Web self-service and live agent support:

A. Ideas

B. Community

C. Sales Cloud

D. Service Cloud2

E. Sales Cloud2

F. None of the Above

What is not found on a Company Profile?

A. Language, Locale, and Time Zone

B. Profiles

C. Licenses

D. Storage and Used Space

E. Manage Currencies

F. Fiscal Years

If I'm looking at a detail page, do I know what record type it is?

A. Yes

B. No

Which two dashboards components should display data from the summary rows of a report? (Choose two.)

A. Metric

B. Chart

C. Gauge

D. Table

If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.

A. Delete their user record

B. De-activate their user record

C. Delete any accounts or contacts owned by that user

D. None of the above

You have Read Only access to an account, can you add a task or event to the account?

A. True

B. False