A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

A. The phone requires a firmware update to address charging issues.

B. The charge port contains foreign objects, such as lint.

C. The phone’s battery has swelled, preventing the utilization of the charge port.

D. The phone has experienced water damage, thus the battery is not charging.

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?

A. Disable the printer for repairs.

B. Install a printer roller kit.

C. Remove the paper and let the fuser cool down.

D. Replace the paper with thicker paper stock.

Which of the following cables should be used when connecting a cable modem to a SOHO router?

A. FireWire

B. Fiber

C. Ethernet

D. Coaxial

A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

A. Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone’s Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone’s screen.

B. Enable NFC and Bluetooth on the Android phone. From the Android phone’s Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap to accept the connection to the speaker when the prompt is displayed on the phone’s screen.

C. Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone’s screen.

D. Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone’s screen.

A user reports the following:
1. When accessing large images, PC performance is degraded.
2. When accessing small text files, PC performance is as expected.
Which of the following is the most likely cause of the performance issues?

A. HDD fragmentation

B. RAID controller failure

C. RAID array configuration errors

D. insuficient power supply

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same.
Which of the following should the technician try NEXT?

A. Test the RAM in different slots, one at a time.

B. Remove and test the power supply.

C. Replace the motherboard.

D. Change the CMOS battery.

A help desk technician receives a ticket regarding a non-functioning printer. The ticket states the printer is no longer producing legible prints, and everything that prints appears as symbols. Which of the following is the most likely cause of this issue?

A. Driver

B. Fuser

C. Access control list

D. Malware

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

A. Restart the modem and run an online internet connection and speed diagnostic tool.

B. Guide the customer on how to upgrade the internet plan with the provider in order to improve latency

C. Explain to the customer this is not an issue; this situation is normal for this type of internet connection.

D. Replace the modem because it is not working correctly based on the test result.

An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?

A. Replace the imaging drum

B. Realign the pickup rollers.

C. Clean the duplexing assembly.

D. Calibrate the printer

An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded
FIRST?

A. SSD

B. CPU

C. HDD

D. RAM

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

A. Unplug one power cable

B. Verify the RAM temperature

C. Utilize a grounding strap

D. Replace the RAM while the server is running

A network technician needs to connect into the console of a switch. Which of the following connection types should the technician most likely utilize?

A. Serial interface

B. Bluetooth

C. Near- field communication

D. Port replicator

The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?

A. Enabling high-accuracy mode

B. Replacing the battery

C. Disabling Wi-Fi connections

D. Utilizing a third-party map application

A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal?

A. CPU 2.5GHz – 4 cores 16GB DDR4 RAM 1TB SSD

B. CPU 3.2GHz – 1 core 16GB DDR4 RAM 4TB SSD

C. CPU 2.5GHz – 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5

D. CPU 3.2GHz – 4 cores 8GB DDR4 RAM 500GB HDD

A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?

A. System on a chip

B. Accelerometer

C. Digitizer

D. Gyroscope

Which of the following provides the highest level of isolation from the host operating system?

A. Type II hypervisor

B. Resource pooling

C. Hardware-assisted virtualization

D. Single-node clustering

A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

A. M.2

B. SAS

C. HDD

D. SCSI

Which of the following components houses the MX record?

A. DNS

B. VLAN

C. DHCP

D. SMTP

A systems administrator has been tasked with allowing SMTP traffic through the system's host-based firewall. Which of the following ports should the administrator enable?

A. 23

B. 25

C. 80

D. 161

A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:
Connection-specific DNS Su x .: lan
Link-local IPV6 Address.........: fe80::1585:7fb2:b05f:7102%12
IPv4 Address....................: 192.168.1.131
Subnet Mask.....................: 255.255.255.0
Default Gateway.................: 192.168.1.1
The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:
Download: 85 mbps -
Upload: 22 mbps -
Ping: 28 ms -
Which of the following is MOST likely causing the user's issue?

A. Incorrect IP address

B. Faulty NIC

C. Misconfigured default gateway

D. Bad network cable

Which of the following wireless technologies has the MOST range and wireless throughput?

A. 802.11ac

B. 802.11ax

C. 802.11b/g/n

D. 802.11g

A technician is working with a vendor to resolve an issue that a user reported. The vendor indicates that the technician's next step is to update the firmware. Which of the following is the most important step the technician should take before proceeding?

A. Verify the device is fully charged and connected to a power supply

B. Ensure the device has adequate storage space for the update

C. Verify administrative access on the device

D. Export the user’s settings so they can be imported after the upgrade

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

A. 802.11a

B. 802.11ac

C. 802.11b

D. 802.11g

A technician needs to install an NVMe drive in an old computer using a PCIe 4X card. The technician installs Windows on the drive and reboots the computer. An error message appears stating there is no bootable device found. The technician checks the BIOS but cannot select the new drive as a boot device. Which of the following is MOST likely causing the issue?

A. The boot partition is not set as active.

B. The BIOS does not have NVMe boot drivers.

C. The NVMe drive has an MBR partition.

D. The NVMe drive is out of space.

Which of the following is the BEST use case for client-side virtualization?

A. Legacy software

B. Email

C. Directory services

D. Database

A user reports that a computer will not turn on. The technician verifies the power cord and the outlet the computer are plugged into are both working properly. Which of the following is the hardware component that has MOST likely failed?

A. PSU

B. CPU

C. RAM

D. GPU

A new VoIP solution is being implemented at a corporate office for more than 200 users. The new VoIP devices do not require AC adapters at the users' desks. Which of the following network devices should a technician purchase?

A. Firewall

B. Power injector

C. PoE switch

D. Router

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satis es this requirement?

A. mSATA SSD

B. M.2 NVMe SSD

C. 2.5 SATA SSD

D. 2.5 SAS HHD

A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?

A. Faulty CMOS battery

B. OS update issue

C. Overheating

D. Faulty RAM

A user's laptop will not turn on for a meeting in a conference room. However, the laptop turns on correctly when connected to the external monitor, mouse, and keyboard at the user's desk. Which of the following should a technician do to ensure that the laptop functions everywhere in the office?

A. Reinstall the laptop’s operating system.

B. Enable a remote desktop account.

C. Issue a peripheral set for use in the conference room.

D. Replace the laptop’s battery.

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue?

A. Cable tester

B. Crimper

C. Punchdown tool

D. Loopback plug

A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

A. SCSI

B. eSATA

C. PCIe

D. NVMe

A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?

A. Perform a RAM upgrade.

B. Replace the laptop’s hard drive.

C. Bench test the laptop.

D. Run a firmware update.

The motherboard on a user's company laptop was recently replaced. Now, the user is unable to log in using the fingerprint reader. The fingerprint reader is working, but it does not recognize the users fingerprint. Which of the following should a technician perform FIRST to fix the issue?

A. Restore the system to a previous recovery point.

B. Reinstall the fingerprint software.

C. Access the BIOS and clear the TPM.

D. Update the drivers and the fingerprint software.

E. Flash the newest BIOS firmware that is available.

A 3-D printer is printing objects that are all unintentionally curved on the bottom. Which of the following should be replaced to best resolve this issue?

A. Filament

B. Print bed

C. Corrupt driver

D. Resin

Which of the following provides a client device with an IP address?

A. DNS

B. DHCP

C. IPSec

D. SMB

A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

A. Check the storage space.

B. Inspect the screen for damage.

C. Install the latest updates.

D. Recalibrate the digitizer.

A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?

A. Hidden SSID

B. Device interference

C. Ethernet port apping

D. High ISP latency

Which of the following should a user do FIRST when upgrading the power supply on a gaming PC?

A. Update the BIOS

B. Disconnect the system memory

C. Check the wattage rating

D. Reseat the graphics card

Which of the following standards supports MIMO technology?

A. 802.11a

B. 802.11b

C. 802.11g

D. 802.11n

A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

A. Use data recovery software to find and recover the hard drive information.

B. Access the BIOS and select to rebuild the degraded RAID array.

C. Boot into the BIOS and enable the TPM on the new motherboard.

D. Return the replaced motherboard back to the computer.

A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

A. Contact the user’s home ISP.

B. Give the user a dock to use at home.

C. Disable network security settings.

D. Enable the wireless adapter.

A user reports a workstation is having the following issues:
· OS performance is slow
· The workstation turns off randomly from time to time
· The fans are running loudly
Which of the following is most likely the cause?

A. The system is infected with malware.

B. The CPU is overheating.

C. The hard drive is failing.

D. The power supply is insuficient.

A user's Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionality. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Choose two.)

A. Replace the video card.

B. Research the requirements of the application.

C. Install a new case fan.

D. Run chkdsk on the HD

E. Check the Event Viewer logs.

F. Reinstall the application.

A systems administrator hears a clicking noise coming from a storage array that has a RAID configuration. No LEDs are illuminated on the array, but the logs show several hard drive errors. Which of the following should the systems administrator do to quickly eliminate the clicking?

A. Reinstall the drive

B. Replace the bad drive.

C. Reset the RAID software.

D. Run a chkdsk on the drive.

Which of the following network devices operates as a bridge function?

A. Hub

B. Wireless access point

C. Transceiver

D. Media converter

A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

A. Duplex

B. Collate

C. Landscape

D. Transparency

A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?

A. Check the keyboard layout.

B. Replace the keyboard.

C. Update the keyboard drivers.

D. Change the keyboard language.

A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

A. Contaminated fuser

B. Worn rollers

C. A misfeed

D. Page orientation

A technician is designing a new laptop for a local construction company. Company employees will move the laptop around frequently and are likely to drop the laptop while working. Which of the following drives should the technician install to mitigate for potential damage?

A. S.M.

B. R.T

C. SCSI

D. RAID

E. Solid-state