A small business owner purchased an MFP and would like customers to be able to print from their mobile devices. However, customers should not be granted access to the wireless network. Which of the following should the business owner enable? (Choose two.)

A. AirPrint

B. Parallel

C. NFC

D. Serial

E. USB

F. Bluetooth

A user is given a new tablet. When using the touch screen, the user reports the cursor highlights and selects items unintentionally. The issue does not happen when using an external mouse.
Which of the following should the technician do FIRST to resolve this issue?

A. Run the calibration utility

B. Disable the touch functionality

C. Update the touch-screen driver

D. Reinstall the OS

A manager is trying to display a presentation using a ceiling-mounted projector in a conference room. The projector displays a "no signal" error on the pull-down projector screen. A technician verifies the projector's input cable is securely connected to the manager's laptop, and the laptop is set to presentation mode. Which of the following is the MOST likely cause of the issue?

A. The laptop does not have the proper display driver installed.

B. The Miracast settings are improperly configured.

C. The projector is not compatible with the manager’s laptop.

D. The source type is set incorrectly on the projector.

SIMULATION -
Megan, the CEO, is unable to connect to the company's network on her company-issued enterprise tablet when in the office, however, it works perfectly from home. All the corporate laptops are connected to the wireless network without issue. She has asked you for assistance in getting the device online.
INSTRUCTIONS -
Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
 
 
 
 
 
 
 
 
 
 
 
 
 

A user is building a VM that will house a database that stores sensitive information. The database will also include a large number of CAD drawings. Which of the following is MOST important when building the VM?

A. Number of CPU cores

B. VM version

C. Disk space

D. RAM usage

A corporation maintains an active social media presence by constantly uploading audio and video. The corporation also regularly hosts video conferences, but attendees are reporting buffering during their telecast.
Which of the following should the IT department do to improve the ability to attend video conferences without interruption?

A. Enable QoS on network traffic, prioritizing telecast traffic over uploads.

B. Upgrade video conference room equipment.

C. Create a VLAN for all employees updating social media.

D. Adjust the network intrusion device to allow video to flow without filtering.

A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?

A. PCle

B. ISA

C. AGP

D. USB

A customer is experiencing issues connecting to a server over the network during normal business hours. Historically, the connection has worked fine, but it has become intermittent over the past 24 hours. Sometimes the share is available, and sometimes the customer gets an error. A technician researches the issue and discovers a new IT vendor visited the customer's site and installed some new computer equipment without consulting the internal team. Which of the following represents the MOST likely reason the customer is having issues connecting to the server?

A. A server was taken offline for routine maintenance.

B. There is an IP address conflict on the network.

C. A firewall is blocking the SMB ports.

D. Disabled legacy protocols need to be updated.

Which of the following types of cables is used to provide high-speed voice and data connections in a datacenter to Layer 3 devices?

A. HDMI

B. Multimode fiber

C. Thunderbolt

D. SATA

E. Cat 5

A technician needs to build a cloud solution with the following parameters:
✑ Predictable cost
✑ Easy expansion of resources
✑ Ability to control every aspect of the environment
Which of the following would be the BEST solution for the technician to implement?

A. Hardware as a service

B. Platform as a service

C. Software as a service

D. Hybrid cloud

Which of the following peripherals would be the BEST option for a company that wants to be able to display a receipt and allow a customer to sign it?

A. Touchpad

B. Signature pad

C. Touch-screen monitor

D. NFC reader

A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down.
Which of the following is the MOST probable cause of the issue?

A. Residual energy on the motherboard

B. System overheating

C. Distended capacitors

D. Loose battery connection

E. CMOS battery failure

A customer works from home and uses business applications on a basic workstation. The customer wants to turn the workstation into a gaming workstation.
Which of the following components would need to be installed to accomplish this task?

A. A hypervisor

B. A TPM solution

C. A high-end processor

D. A RAID 1 array

Which of the following has a P4 connector to provide a 12V output?

A. EIDE port

B. 24-pin adapter

C. SCSI cable

D. eSATA cable

A user notices the system clock is changed every morning. The computer is shut down daily. A technician checks the time zone and finds it is correct, and then checks the BIOS settings and finds the time to be incorrect.
Which of the following is MOST likely the problem?

A. The CMOS battery does not have a charge.

B. Daylight savings time is not enabled.

C. BIOS time is set to Universal Time Coordinated.

D. The NTP server has gone offline.

A thin client in a VDI environment receives the OS by connecting to the network through a number of devices. Which of the following is FIRST in the chain?

A. NIC

B. Router

C. VLAN

D. Switch

A technician upgraded the memory on a server from two 8GB sticks to eight 32GB sticks. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server.
Which of the following will not allow the server to recognize all of the memory installed at the same time?

A. The power supply is not supplying enough power for the memory.

B. The memory has too many ECC errors and is shutting down

C. The server is overheating when all of the memory is installed.

D. The server needs DDR4 memory, and DDR3 is installed.

Which of the following BEST describes an email infrastructure that uses a local archive server cluster and publicly hosted email servers?

A. Private

B. Public

C. Hybrid

D. SaaS

The feature that allows users to store files in cloud-based storage when necessary, but can be removed when space is freed up, is known as:

A. on-demand

B. resource pool

C. synchronization application

D. shared resources

A technician is configuring a high-performance workstation. The technician needs to choose storage for the boot drive with the highest performance possible.
Which of the following drive types BEST meets this requirement?

A. MicroSD

B. 15K rpm

C. NVMe

D. USB flash

Which of the following cloud-based services gives customers the ability to scale resources as needed?

A. Resource pooling

B. Rapid elasticity

C. Measured service

D. Hybrid cloud

A user reports the laser printer has stopped printing. When performing a test print, the page comes out mostly blank with ghosting images. A technician verifies a new toner cartridge was installed several weeks ago. There are no errors in the system's log. Which of the following is the MOST likely reason for the printer issue?

A. There is no connectivity between the printer and the computer.

B. The fuser has failed and requires replacement.

C. Printer drivers are not installed on the computer.

D. There is a stuck print job in the print queue.

A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation.
Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?

A. Input voltage

B. Efficiency rating

C. 12V rail amperage

D. Number of SATA connectors

A technician is upgrading the storage on an Android tablet. The technician installs a new microSD card, but the tablet does not show any additional storage is available for use. Which of the following is the MOST likely cause of the unavailable storage?

A. The microSD card is not formatted

B. The microSD card is not a Class 10 device

C. The system’s OS is not updated

D. The microSD card is defragmented

A home office user notices the output from their new inkjet printer is poor quality.
Which of the following actions should the user take FIRST to correct the problem?

A. Replace the ink cartridges.

B. Check the DPI settings.

C. Realign the print heads.

D. Clean the print heads.

Which of the following is the minimum category cable that supports 1000Mbps speed?

A. Cat 3

B. Cat 5e

C. Cat 6

D. Cat 6e

A technician needs to configure a high-end workstation with four hard drives for redundancy. The customer wants the end result to have the highest capacity possible but still have the ability to survive a drive failure. Which of the following RAID levels should the technician configure to accomplish this?

A. RAID 0

B. RAID 1

C. RAID 5

D. RAID 10

A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error.
Which of the following is the MOST probable cause of the error?

A. The user is still logged into another device.

B. The user has set a static IP address.

C. The user has moved to a different office.

D. The user has wireless and wired connections.

Multiple independent software developers share the same cloud infrastructure for hosting their healthcare applications. Which of the following cloud types BEST describes the model in use?

A. Hybrid

B. Community

C. Public

D. Private

A systems administrator is configuring a server to host several virtual machines. The administrator configures the server and is ready to begin provisioning the virtual machines.
Which of the following features should the administrator utilize to complete the task?

A. Hypervisor

B. Disk management

C. Terminal services

D. Device Manager

E. Virtual LAN

After replacing a failed mother board in a user's computer, the technician receives a report that the computer is behaving erratically. The user states the computer shuts down randomly throughout the day and freezes frequently. The technician performs a memory diagnostic, and it reports no issues.
Which of the following should the technician check NEXT in troubleshooting this issue?

A. Reseat the memory and reset the BIOS to default settings

B. Add heat sinks to each installed memory module

C. Enable overclocking functionality in the BIOS

D. Ensure all case fans are plugged in and working

A technician is setting up the storage on a server and uses three SCSI hot-swappable hard drives. The technician configures a RAID array that uses all three drives. Therefore, if one of the drives fails, it can be pulled and replaced with a new drive, and the array will rebuild itself. Which of the following RAID configurations is the technician setting up?

A. 0

B. 1

C. 5

D. 10

Which of the following ports do Apple iOS devices use for charging and data transfer?

A. Qi wireless

B. Lightning

C. USB-C

D. Thunderbolt

A systems administrator wants to take advantage of the benefits of the major cloud providers while retaining some data and services in the local datacenter.
Which of the following types of cloud model should the administrator consider?

A. Public

B. Private

C. Hybrid

D. Community

A user's laptop is not connecting to the company's file server. The user provides the following network information from the laptop:
 
Which of the following is MOST likely causing the issue?

A. DHCP error

B. IPv4 conflict

C. No WiFi connection

D. MAC filtering

Which of the following connector types is used to terminate household telephone cabling?

A. RG-6

B. RJ-11

C. RJ-45

D. RG-59

Which of the following charging and data ports has a non-directional connector?

A. Micro-USB

B. Mini-USB

C. USB-A

D. USB-C

Which of the following server types should be used to process outside authentication requests?

A. DNS

B. Proxy

C. RADIUS

D. Web

A user purchased a processor to upgrade a computer. After the installation, the computer no longer boots, but everything appears to be installed correctly.
Which of the following should the user have done prior to installing the new processor? (Choose two.)

A. Run a Windows Update

B. Verify the power requirements of the new CPU

C. Purchase a high-efficiency cooling system

D. Disable Secure Boot

E. Check for BIOS updates

F. Reinstall the operating system

Which of the following cables can carry both a digital and an analog signal?

A. DVI-I

B. HDMI

C. DisplayPort

D. DVI-D

A technician is building a new PC and needs to install RAM. The motherboard has four slots, which are grouped in pairs. Which of the following types of RAM would be MOST appropriate?

A. Single channel

B. Dual channel

C. Triple channel

D. Quad channel

A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users' computers are all in the same workgroup and are connected physically to the same network switch. The technician needs to make sure all users can print to the new printer through the switch. Which of the following should the technician configure?

A. Shared printer

B. Print server

C. Bluetooth printing

D. Cloud printing

A user has returned to headquarters from a remote office and is unable to connect a laptop to the office wireless network. After verifying that the user's laptop is permitted to connect to the headquarters wireless network, the technician should confirm:

A. if airplane mode is turned off.

B. if the laptop has an APIPA address.

C. if a check for IP conflicts is complete.

D. if proxy server settings are disabled.

A user is unable to access any LAN resources, such as network shares or printers, but is able to surf the Internet. Which of the following troubleshooting steps should a technician perform FIRST?

A. Inquire about infrastructure changes.

B. Perform a complete system backup.

C. Document findings and actions.

D. Establish a theory of probable cause.

Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client's configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?

A. Configure the email account as a POP3 connection

B. Ensure the SSL/TLS option is being used

C. Check that the account password is still valid

D. Make sure the smartphone is not in airplane mode

A developer has configured a new web application on a workstation using client-side virtualization. Despite working locally on the developer's PC, other users on the network are not able to access the application.
Which of the following network configurations should the virtual machine be configured for to allow other users to access the application?

A. Internal networking

B. Bridged networking

C. Private networking

D. NAT networking

A customer wants to upgrade a PC's internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year.
Which of the following BEST meets these needs?

A. 3TB HDD

B. 50GB NAS

C. 500TB SAN

D. 512GB SSD

A company wants to cost-effectively improve efficiency in navigating to client sites and reduce cellular data costs. Which of the following actions would be BEST to meet these requirements?

A. Issue stand-alone GPS units.

B. Buy phones with mapping software.

C. Purchase cars with built-in navigation.

D. Purchase new laptops with mapping software.

A technician is setting up a Windows 10 laptop as a kiosk at a retail store. Which of the following account types would the technician MOST likely use to configure the machine?

A. Local administrative account

B. Local standard account

C. Corporate standard domain account

D. Corporate administrative domain account

A customer wants to install a new computer in a room that does not have any network drops. The customer authorizes a technician to install a new network jack in the room. Which of the following tools should the technician use to finish installing the new network jack?

A. Multimeter

B. Loopback plug

C. Crimper

D. Punchdown tool