Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

A. Chatter Group Member Visibility

B. Portal User Visibility

C. Site User Visibility

D. Community User Visibility

Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place in Partial and Full sandboxes. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about Salesforce CDN?

A. Salesforce CDN is only supported in Developer sandbox environments.

B. Salesforce CDN is only supported in one sandbox environment.

C. Salesforce CDN is only supported in Full sandbox environments.

D. Salesforce CDN is supported in all sandbox environments.

Ursa Major Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Results component is only returning Knowledge articles.
How should UMS configure its search results to yield the desired results?

A. In Salesforce Setup, under the Experience Site users’ profile, adjust the system permissions to allow for multiple objects in search results.

B. On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.

C. On the Search page, select the appropriate objects in the property editor for the Search Results component.

D. On the Home page, in the property editor for the Hero component, adjust the Hero Type to “Call to Action” instead of “Search”.

Ursa Major Solar would like the navigation menu in its customer portal to be vertical.
Which two options make this possible? (Choose two.)

A. Edit the default navigation.

B. Write custom code.

C. Fix the header s position.

D. Download an app from the AppExchange.

Universal Containers (UC) wants to create a self-service site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site? (Choose two.)

A. Feeds

B. Guest user and public access settings

C. Public Site Connect

D. Document Library Model (DLM)

As a pilot, Ursa Major Solar’s customers from California were assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Content Editor component?

A. All customers from California

B. All Platinum customers from California

C. All Platinum customers

D. All customers

Which three topic types can be used in an Aura site? (Choose three.)

A. Content Topic

B. Navigational Topic

C. Featured Topic

D. Deleted Topic

E. Standard Topic

DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention? (Choose two.)

A. Map articles to Content Topics.

B. Enable “Automate Topic Assignment” setting.

C. Enable “Share on Sites” setting.

D. Map topics to data categories.

Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS’s Implementation team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access? (Choose two.)

A. Only person accounts can be created as partner users.

B. Only business accounts can be created as partner users.

C. Assign Customer Community Plus license to partner users.

D. Assign Partner Community license to partner users.

A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharing requirement? (Choose two.)

A. Customer Community Plus Login User

B. Partner Community User

C. Customer Community User

D. Customer Community Login User

Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality should UMS use to accomplish this?

A. Audience Targeting

B. Permission Sets

C. Sharing Rules

D. CSS Overrides

Ursa Major Solar (UMS) has seen exponential growth in recent years. The incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

A. Create a self-service community using Customer Service template.

B. Create a smart queue router using Service Cloud template.

C. Create virtual support agents using Chat Bot template.

D. Create a peer-to-peer forum using Self Service template.

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and uses the External Account Hierarchy to assist with data access in its biggest customers. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?

A. Accounts with active Experience Cloud users cannot be merged with another account.

B. Accounts used in an External Account Hierarchy cannot be merged with another account.

C. The user trying to merge the accounts does not have the System Administrator profile.

D. The user trying to merge the accounts does not have the Merge Portal Roles permission.

Northern Trail Outfitters implemented a chatbot on its Experience Cloud site.
Which three KPIs could be used to help understand the chatbot’s impact on customer service? (Choose three.)

A. Number of lead records created

B. Average Handle Time compared to Bot Session Time

C. Case deflection

D. CSAT (Customer Satisfaction score)

E. Case Type by Issue

In which two ways can Opportunities with a Community User be shared? (Choose two.)

A. Create an owner-based sharing rule with a Customer Community User.

B. Create a criteria-based sharing rule with a Partner Community role.

C. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

D. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

Ursa Major Solar (UMS) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. UMS is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.
Which three features can be used with Salesforce PRM to improve partner self-service? (Choose three.)

A. Chat

B. Partner Incentivization Map

C. Partner Value Score Matrix

D. AI-Powered Knowledge Base

E. Case Escalation

Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this? (Choose two.)

A. Tags Allowed

B. Member Can Access Topics

C. Create Topics

D. Assign Topics

Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?

A. CK should provision and activate CDN in those regions where traffic is high.

B. CK should provision and activate CDN in those regions where traffic is low.

C. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

D. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

A consultant is asked to set up a new experience using the Customer Service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics? (Choose two.)

A. Manually add one or more topics to each article within Workspaces.

B. Establish automatic topic assignment of topics to specified data categories within workspaces.

C. Allow guest users to tag displayed articles with relevant topics on a public page.

D. Select the appropriate topics on the Knowledge tab within Lightning Experience.

Which three considerations should be made when using Criteria-Based Audiences? (Choose three.)

A. Components in the template header and footer sections cannot be assigned to an audience.

B. Up to 2,000 audiences can be created.

C. Domain criteria are not available in sandbox or Developer Edition orgs.

D. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.

E. Record Type criteria cannot be assigned to a component.

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

A. Customer Service template does not allow record pages for custom objects out-of-the-box.

B. Customer Community Plus license allows only up to 2 million users per org.

C. Customer Service template does not allow downloading documents out-of-the-box.

D. Customer Community Plus license does not allow access to custom objects.

The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members. As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? (Choose two.)

A. Inactive and active members are assigned default reputation points.

B. Customer portal members gain the ability to provide badges to other members.

C. Chatter influence is removed from the Contribution section on the Profile page.

D. Default point system and set of reputation levels become available.

Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contains multiple departments, all of which belong to that account. One of the page variations of the Home page of CK’s Experience Cloud site is assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned only to the Legal Department audience.
Who will be able to see the Rich Content Editor component?

A. New York City audience members with the Legal Department sharing set

B. All Cloud Kicks Experience Cloud site members

C. Members that are part of both the New York City audience and the Legal Department audience

D. All New York City audience members

DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.
Which license type meets this requirement?

A. Partner Community

B. Customer Community Plus

C. Channel Account

D. Customer Community

Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO’s staff and other researchers on their research work.
Which user visibility setting needs to be enabled at a minimum?

A. Guest User Visibility

B. Portal User Visibility

C. None

D. Site User Visibility

DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company.
Which three options should the DR system administrator use to personalize the look and feel of the portal for each new brokerage? (Choose three.)

A. Audience Sets

B. Partner User Roles

C. Page Variations

D. Branding Sets

E. Audience Targeting

Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API? (Choose three.)

A. Metadata API is ideal for when the changes are complex.

B. Metadata API supports migrating all site settings and features.

C. Metadata API is ideal when multiple work streams are involved.

D. Metadata API can be used programmatically as well as declaratively.

E. Metadata API might require manual migration for changes that involve unsupported settings and features.

Northern Trail Outfitters (NTO) is considering how to manage its accounts for the B2B portion of its business. NTO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

A. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

B. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

C. Extend the Standard Role Hierarchy setting departments as child accounts.

D. Enable the External Account Hierarchy setting departments as child accounts.

Which step denotes the completion of an Experience Cloud site setup?

A. Assigning profiles to users

B. Setting up SSO

C. Assigning roles to users

D. Activating the site

Insightopia’s Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamification methods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?

A. Build flows to implement gamification for community members.

B. Use the Einstein game mechanics feature for implementing gamification.

C. Use the Missions feature to assign badges to members automatically.

D. Organize a community event to get ideas for implementing gamification.

Ursa Major Solar (UMS) wants to give its partners the content, data, and tools they need to sell more solar panels.
Which three Partner Relationship Management features should the system administrator utilize on UMS's site? (Choose three.)

A. Deal Registration

B. Service Console

C. Lead Distribution

D. Market Development Fund

E. Content Flagging

Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers’ basic Google profile data when they log in so the company can serve content that matches customers’ interests.
How should the Experience Cloud consultant implement this?

A. Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.

B. Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers’ basic profile data.

C. Set up a login flow for communities that accepts the customers’ Google credentials and matches with the credentials stored on the user records in Salesforce.

D. Create a custom login page using Lightning components and use the Google REST API to access customers’ basic profile data.

Northern Trail Outfitters (NTO) is planning to create an HR help desk for its employees. IT recommends using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR help desk app?

A. HR user profile is only available in Employee Cloud with Employee permission set license.

B. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

C. The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.

D. The HR help desk app can centralize knowledge and self service in to one experience site.

Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience Cloud sites.
What should UC do to accomplish this?

A. Reference a shared Bootstrap CSS file in all of the sites.

B. Create a custom template to apply to all Experience Cloud sites.

C. Create a custom theme to apply to all Experience Cloud sites.

D. Send the style guide to site managers to implement.

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

A. External Apps license does NOT allow access to custom objects.

B. External Apps license does NOT allow access to cases.

C. External Apps license does NOT download documents out-of-the-box.

D. External Apps license does NOT allow self-registration.

Ursa Major Solar (UMS) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff.
Which user visibility setting needs to be enabled at a minimum?

A. Community User Visibility

B. Guest User Visibility

C. Site User Visibility

D. Portal User Visibility

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?

A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

B. Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.

C. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.

D. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that? (Choose two.)

A. Remove Opportunity and Asset from the object list in the Global Search Results component property editor.

B. Remove Opportunity and Asset from the Navigation Menu component in the property editor.

C. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

D. Remove Opportunity and Asset from the Tile Menu component in the property editor.

An Experience site is built in an Unlimited org. Some of the pages within the site are exposed to guest users.
How many page views are allowed per month?

A. 1 million

B. 100,000

C. 500,000

D. 5 million

Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales? (Choose two.)

A. By automating partner entitlement assignment in Channel Sales teams

B. By automating quoting with Salesforce CPQ

C. By automating partner tiering in channel sales hierarchy

D. By automating partner lead routing

Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren’t able to see records owned by their peers and subordinates.
What should be done to resolve the issue?

A. Retail managers need to be given Super User access.

B. A Sharing Rule needs to be created.

C. Retail managers need to be put in the executive role in the Role Hierarchy.

D. A Sharing Set needs to be created.

DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. DR’s Salesforce and Security teams did further analysis and identified the posts made by the spammers.
DR’s Management team has decided to remove all the spammers’ posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?

A. Enable Experience Cloud Einstein features to remove all the spammers’ posts and comments as a background action.

B. Submit a high-priority case with Salesforce Support to remove all of the spammers’ posts and comments. The site will be under maintenance state until resolution.

C. Utilize the Insights reports by creating and using a custom action to remove all the spammers’ posts and comments.

D. Experience Cloud site managers, moderators, and admins work together to remove all the spammers’ posts and comments manually.

A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in a site?

A. Customer Community Plus Login Experience licenses need to be used.

B. “Allow using standard external profiles for self-registration, user creation, and login” must be enabled.

C. Ensure the standard profiles have “Allow using standard external profiles for self-registration, user creation, and login” set to True.

D. Create a permission set with “Allow standard external profiles” checked and assign to all external users.

Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom components that will provide insights and trends along with near real-time updates.
Which template should Insightopia consider for its site?

A. Build Your Own (LWR)

B. Customer Account Portal

C. Partner Central

D. Help Center

Cloud Kicks (CK) uses SSO (Single Sign-On) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.
What is a potential impact of changing the Salesforce CDN?

A. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.

B. Changing the Salesforce CDN Impacts definitions of all Lightning Web Components used in public pages.

C. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

D. Changing the Salesforce CDN overwrites LDS defaults.

Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals.
In which two ways can UMS accomplish this? (Choose two.)

A. Assign external users Super User access on records and create a digital experience for those users.

B. Add external users directly to approval queues and create a digital experience for those users.

C. Assign external users as approvers on records and create a digital experience for those users.

D. Assign external users as the co-owners on records and create a digital experience for those users.

Which two statements regarding data categories are true? (Choose two.)

A. When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included.

B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

C. Child roles cannot see more data categories than their parent role. If the parent role’s visibility is reduced to be less than the child’s, the child role’s category visibility is reset to its parent s category visibility.

D. Translated articles will NOT follow the original article data category. Therefore, translated articles can be assigned to a different data category.

Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteering events are stored in a custom VolunteeringEvent object.
How can CK give guest users access to a custom object?

A. Through guest user Sharing Rules

B. Through guest user Sharing Sets

C. Through guest user roles

D. Through guest user organization-wide defaults (OWD)

Ursa Major Solar (UMS) is creating a partner portal to distribute leads to partners. Partners can also create their own leads in the portal. UMS has decided to use the Partner Central template.
Which three steps should UMS take to meet the requirement? (Choose three.)

A. Configure Lead Creation and Lead Distribution inside PRM Workspace.

B. Create a Lead Process for Lead Distribution.

C. Enable “Allow External Lead Creation” in Digital Experience settings.

D. Add the lead inbox to the Partner site.

E. Create a Lead Queue for Lead Distribution.

Which three permissions are included for a delegated administrator? (Choose three.)

A. Manage permissions sets for external users on their account.

B. Add external users to multiple accounts.

C. Generate new passwords for external users.

D. Manage object access for external users.

E. Create and edit external user records.