Refer to the exhibit.
 
Users connected to the internal network report a "Cannot communicate with the server" error while trying to log in to Cisco Jabber using auto service discovery.
The Jabber diagnostics and the SRV record configuration are as shown in the exhibit. The host cucm1.ccnp.cisco.com is correctly resolved by the user desktops with the Cisco Unified Communications Manager IP address. Why is the user not able to log in?

A. SRV protocol is not set up correctly. It should be _tls instead of _tcp.

B. Marking weight as 0 on the SRV record makes it inactive, so Jabber cannot discover the Cisco Unified CM.

C. The port specified on the SRV record is wrong.

D. The domain ccnp.cisco.com does not exist on the DNS server.

An engineer is configuring DNS for service discovery in a Jabber deployment for on-premises clients. Which snippet will complete the SRV record name _tcp.example.com?

A. _cisco_uds

B. _collab_edge

C. _xmpp.server

D. _xmpp-client

DRAG DROP
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An engineer must configure Microsoft Office 365 calendar integration with Cisco IM and Presence. The engineer has already configured the presence gateway. Drag and drop the remaining configuration steps from the left into the correct order on the right to complete the configuration.
 

Refer to the exhibit.
 
Apple Push Notification integration is configured in a Cisco Unified IM and Presence deployment and has been working property. Administrators now report the error "Push notification settings cannot be configured. 400 Bad Request." in the GUI, and HTTP logs are displaying the errors that are shown in the exhibit. Which action solves this issue?

A. Fix the network connectivity to Apple iCloud.

B. Reboot the IM&P cluster.

C. Change the HTTP proxy settings to remove errors in request syntax.

D. Update Refresh Token Manually.

A collaboration engineer configures Cisco UCM and Cisco IM and Presence to support Cisco Jabber clients. The base configuration is complete. The engineer successfully used all the Jabber features on a test client but received certificate alerts when signing in. The engineer now wants to ensure that end users do not receive certificate alerts at login. Which self-signed certificate must be replaced with a CA-signed certificate to achieve this goal? (Choose two.)

A. IPsec

B. cup-xmpp-s2s

C. cup

D. cup-xmpp

E. Tomcat

Refer to the exhibit.
 
A customer reports that after a network failure, all of the Cisco Jabber clients are not switched back to their home nodes. An engineer determines that the primary
Cisco IM&P server is in Failed Over state. Which two actions should be performed to bring the system back to operational state and to prevent future occurrences? (Choose two.)

A. Advise all users to re-login to their Jabber clients.

B. Confirm that both IM&P servers are configured in the Presence Redundancy Group configuration pane.

C. Perform a restart of the IM&P primary server to force fallback.

D. Click the Fallback button in the Server Action pane.

E. Set the Automatic Failover parameter in the Server Recovery Manager Service Parameters to the value True.

Which entity is a standard component used for authentication by SAML 2.0?

A. identity provider

B. session broker

C. Internet service provider

D. client access server

Refer to the exhibit. A company integrated their newly deployed Cisco Jabber over Mobile and Remote Access with Cisco Unity Connection for voicemail access, but users must manually enter their voicemail credentials each time they log in to Cisco Jabber. Which action resolves the issue?

A. Create a UC Service and Service Profile for Unity Connection.

B. Add Cisco UCM as an Authz Server on Unity Connection.

C. Add the Unity Connection Service Profile to the end users in Cisco UC Manager.

D. Add Unity Connection in the Expressway-C.

What is a step when integrating Cisco UACA with Cisco UCM?

A. create a CTI route point template that will be used by Cisco UACA

B. create a new end user account to be used by Cisco UACA

C. create a CTI port template that will be used by Cisco UACA

D. create a SIP trunk between Cisco UACA and Cisco UCM

Refer to the exhibit.
 
After configuration of the Cisco IM&P cluster in high-availability mode, both IM&P servers remain in the initializing state. Which two actions ensure normal operations of this IM&P high-availability cluster? (Choose two.)

A. Clear the Enable High Availability check box in the Presence Redundancy Group configuration.

B. Confirm that Cisco Presence Engine, Cisco XCP Router, and Cisco DB services are up and running on both IM&P servers.

C. Restart the Server Recovery Manager service in Cisco Unified Serviceability “” Network Services on both IM&P servers.

D. Verify that the Cisco XCP SIP Federation Connection Manager service is running.

E. Ensure that an equal number of users are assigned to each IM&P server.

What are two characteristics of HTTPS networking for Cisco Unity Connection? (Choose two.)

A. HTTPS single-site networks are joined via an intersite link.

B. HTTPS networking uses a ring topology.

C. HTTPS networking supports multisite networks.

D. HTTPS networking uses the SMTP protocol.

E. HTTPS networking supports a maximum of 25 locations.

Cisco Unity Connection system is integrated with two Cisco UCM clusters, cluster A and cluster B. Voicemail is working perfectly for users on cluster A. Users on cluster B report Message Waiting Indicator (MWI) lights are not working at all, however they can still send/receive messages. Which action resolves the issue?

A. Select the “Use Same Port for Enabling and Disabling MWIs” check box under Telephony Integrations > Phone System,

B. Enable “Message Count Totals” for cluster B users Playback Message Settings.

C. Disable “Force All MWIs Off for This Phone System” under Telephony Integrations > Phone System > Phone System Basics.

D. Check and reseat the RS-232 serial cable connection on the master PIMG/TIMG.

A Cisco Unified IM and Presence version 11.5.1 on-premises deployment of instant messaging with a capacity of 50,000 users includes the multiple device messaging feature. Each of the 30,000 users has 3 Jabber clients. The customer reports that messages are not being received on all 3 clients. What should the administrator do to resolve this issue?

A. Increase capacity to 90,000+ to match the number of Jabber clients.

B. Increase capacity to 60,000 users to service all Jabber clients.

C. Increase capacity to 72,000 users to service all Jabber clients.

D. Increase capacity to 30,000 users to match the number of Jabber clients.

An engineer is configuring a remote Cisco IM and Presence Service and needs to ensure that users can communicate across clusters in the same domain and receive presence status. Which protocol should be used to accomplish this task?

A. LDAP

B. AXL/SOAP

C. DNS

D. XMPP

An engineer is configuring XMPP federation on the Cisco IM and Presence server and has changed the security settings to TLS Optional on one node in the cluster. What is the next step in the configuration process?

A. Restart the Cisco XCP Router.

B. Restart the Cisco Presence Engine.

C. Start the Cisco DB Replicator.

D. Start the Cisco Replication Watcher.

DRAG DROP
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An administrator configures the Cisco Unity Connection call routing table to ensure that Unity Connection plays a legal disclaimer to all direct callers. Drag and drop the steps from the left into order on the right to start the process to ensure that callers hear the message entirely before proceeding to the destination. Not all steps will be used.
 

Which HTTP response code does Cisco UCM use to redirect a client to the identity provider for authentication?

A. 300

B. 301

C. 304

D. 302

DRAG DROP -
Drag and drop the events for an on-premises Jabber SAML SSO flow from the left into the correct order on the right.
Select and Place:
 

An administrator is configuring Cisco Jabber 12.8 to work with Cisco UCM and Cisco IM and Presence 12.5 using an encrypted SIP profile. Which record should be configured for Jabber to work when logging into the corporate network with the domain "domain.com"?

A. DNS SRV query _cisco-uds._tcp.domain.com

B. DNS SRV query _cisco-uds._tls.domain.com

C. DNS SRV query _sip._tls.domain.com

D. DNS SRV query _sip._tcp.domain.com

Refer to the exhibit.
 
Persistent Chat is configured in the Cisco IM and Presence server using PostgreSQL as the back-end database. Users report that the Chat Rooms icon is missing from their Cisco Jabber clients. Which action should the administrator take to resolve this issue?

A. Start the Cisco XCP Message Archiver.

B. Restart the Cisco XCP Directory Service.

C. Start the Cisco XCP Text Conference Manager.

D. Restart the Cisco XCP XMPP Federation Connection Manager.

A collaboration engineer is installing the Cisco Jabber client from the Windows CLI. The engineer wants to complete a silent installation of the client, clear any existing bootstrap file, and use a Service Domain of cisco.com. Which install command achieves these goals?

A. msiexec /i CiscoJabberSetup.msi /quiet CLEAR=1 SERVICES_DOMAIN=cisco.com

B. msiexec /i CiscoJabberSetup.msi CLEAR=1 SERVICES_DOMAIN=cisco.com

C. msiexec /i CiscoJabberSetup.msi CLEAR=0 SERVICES_DOMAIN=cisco.com

D. msiexec.exe /i CiscoJabberSetup.msi /quiet CLEAR=1 SSO_ORG_DOMAIN=cisco.com

Which step is the first for web-based single sign-on login?

A. Authenticate.

B. Redirect to IdP to get authenticated.

C. Present authentication assertion.

D. Request access to protected service.

An engineer is configuring SAML SSO for a Cisco Unified Communications Manager. After completing all required steps, the engineer wants to verify the status.
Which CLI command provides the status of SAML SSO?

A. utils sso status

B. show sso status

C. show saml status

D. utils saml status

What are two Cisco Jabber 12.6 on-premises deployment types that can be run on a Windows-enabled PC? (Choose two.)

A. Contact Center Agent

B. IM-only

C. multicloud-based

D. Full UC

E. cloud-based

Refer to the exhibit.
 
Which statement is true?

A. If the IM&P node in sub-cluster-1 goes down, then users assigned to it are randomly split between the two remaining subclusters.

B. The administrator must add one node to each subcluster for high availability.

C. IM&P nodes in each subscluster must be configured from the same OVA template.

D. Each Cisco IM&P subcluster must have the same number of nodes.

DRAG DROP
-
An engineer must enable push notifications within Cisco UCM and the Cisco IM and Presence service cluster. The engineer has already signed into the Unified Communications Manager publisher node. Drag and drop the remaining configuration steps from the left into the correct order on the right to complete the configuration.
 

An administrator must implement toll-fraud prevention on Cisco Unity Connection by using restricted tables. Which action accomplishes this task?

A. Block all numbers that start with 999.

B. Allow calls to the international operator only.

C. Permit calls only to specific domestic long-distance area codes.

D. Allow calls to international operators and conference rooms only.

Refer to the exhibit. A collaboration engineer is responding to user reports of certificate error messages when they attempt to log in to Cisco Jabber for Windows. The users are connected to the corporate LAN. The server certificates have been signed by the enterprise’s private CA. Where must the engineer import the CA root certificate to resolve the issue?

A. Intermediate Certification Authorities store

B. Trusted Root Certification Authorities store

C. Personal Certification store

D. Trusted Publishers Certification store

What are two characteristics of Smart Card Authentication for Cisco UC Applications? (Choose two.)

A. requires a card reader

B. requires a PIN, password, or passphrase

C. is supported on all devices and operating systems

D. is less secure than form-based authentication

E. uses single-factor authentication

A collaboration engineer configured high availability for Cisco IM and Presence service. The engineer wants to ensure that client failovers do not disrupt other users on the secondary node. What must the engineer configure to accomplish this goal?

A. “CUPC 8.5 And Higher – Re-Login Limits” on the Server Recovery Manager service.

B. “Maximum database requests to allow” on the XCP Router service.

C. “Maximum Requests Per Child” on the SIP Proxy service.

D. “EWS Status Frequency” on the Presence Engine service

Refer to the exhibit.
 
Which end-user option can resolve this issue?

A. Standard CTI Reception of SRTP Key Material

B. Standard CTI Allow Calling Number Modification

C. Standard CTI Allow Control of Phones Supporting Rollover Mode

D. Standard CTI Allow Call Monitoring

A network engineer needs to configure high availability on the Cisco IM and Presence cluster. After the configuration was completed and tested, the engineer noticed on Cisco UCM that the IM and Presence publisher is in “Failed Over” state. Which set of steps must be taken to resolve this issue?

A. Cisco UCM Group Configuration > High Availability > click Fallback.

B. BLF Presence Group Configuration > High Availability > select the publisher server > click Restart Services.

C. Presence Redundancy Group Configuration > High Availability > click Fallback.

D. BLF Presence Group Configuration > High Availability > click Fallback.

Refer to the exhibit. A collaboration engineer is troubleshooting Cisco Unity Express integrated with Cisco UCME. Internal users and external callers report that calls to the auto-attendant are answered, but that greeting is not being played. Which two actions must the engineer take to resolve the issue? (Choose two.)

A. Rerecord AAWelcome.wav.

B. Change the trigger number.

C. Change the welcome prompt setting.

D. Increase the number of sessions on the aa2 application.

E. Change the language setting on the prompt.

DRAG DROP
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An engineer is configuring a Jabber client installation switch for a phone system using Cisco UCM as the registration server, with a softphone control address of 10.0.1.200, and configuration files received from 10.11.20.201 after all previous configurations are cleared. Drag and drop the snippets from the bottom of the image onto the blanks in the image to complete this configuration. Not all options are used.
 

Refer to the exhibit.
 
Which protocol is used for communication between Cisco IM and Presence and Microsoft Exchange Server?

A. POP3

B. IMAP

C. EWS

D. XMPP

A collaboration engineer is configuring LDAP integration for Cisco Unity Connection. The engineer has enabled the appropriate services and has completed the LDAP setup and LDAP directory configuration administrative pages in Cisco Unity Connection. The engineer has also completed a Full LDAP synchronization. What must the engineer do next to have the LDAP users appear in the Cisco Unity Connection Users page?

A. Restart the Cisco DirSync service.

B. Configure the LDAP authentication settings under LDAP – LDAP Authentication.

C. Synchronize the user accounts under Users – Synch Users.

D. Import the user accounts under Users – Import Users.

An administrator is configuring Cisco Unity Connection call handlers. The administrator wants to ensure that all outside callers are played a welcome message and then are transferred to a live operator. The administrator wants to restrict the callers from interrupting the welcome message with key presses. Under which call handler menu is this task accomplished?

A. Greetings

B. Transfer Rules

C. Message Settings

D. Caller Input

Secure XMPP communication is required for XMPP federation with external domains and the Cisco IM and Presence. Which certificate is used for XMPP interdomain federation when connecting to an externally federated domain?

A. cup

B. cup-xmpp

C. cup-xmpp-s2s

D. Tomcat

Refer to the exhibit. A collaboration engineer restored a failed primary node of an active/standby IM and Presence subcluster. The engineer notices that user fallback to the primary node has not occurred. Which action resolves this issue?

A. Reboot the primary node.

B. Set the Keep-Alive (Heartbeat) Interval to 15.

C. Modify the Client Re-Login Limits.

D. Wait for the primary node to establish 30 minutes of uptime.

Which description of an IdP server is true?

A. authenticates user credentials

B. provides user authorization

C. is an authentication request that is generated by a Cisco Unified Communications application

D. consists of pieces of security information that are transferred to the service provider for user authentication

The collaboration infrastructure of a large company was hacked, which lead to toll fraud and a bill that was substantially higher than usual. An engineer must configure Cisco Unity Connection to block all calls to international phone numbers and numbers that contain 10 digits and begin with 0. Which two rules must be configured in the Unity Connection restriction table? (Choose two.)

A. 9!

B. 0?????????

C. 0XXXXXXXXX

D. 9*

E. 0-9*

Users on Cisco.com experience issues while using Cisco Jabber, and the error “Cannot communicate with the server” appears. An engineer checks the logs for the Jabber client and discovers the error LERR_JABBER_AUTH: Authentication error with server e.g. resource bind. TLS, create a session or SASL error”. What should be checked to resolve this issue?

A. if the LDAP server is reachable and if port 5222 is open

B. if the LDAP server is reachable and if port 443 is open

C. if cup-xmpp certificates are valid and if port 8443 is open

D. if the cup-xmpp certificates are valid and if port 5222 is open

Refer to the exhibit.
 
The associated directory number is configured with Call Forward All to voicemail in Cisco UCM. When users call the directory number, they hear the opening greeting. Which action should be taken to correct this issue?

A. Modify the Calling Number to 3005.

B. Modify the Call Forward All to the voicemail pilot.

C. Modify the Dialed Number condition from “Equals” to “In”.

D. Modify the rule to a Forward Routing Rule.

DRAG DROP
-
An engineer must enable group chat and persistent chat within Cisco UCM and the Cisco IM and Presence service cluster. The engineer has already configured the group chat systems administrators. Drag and drop the remaining configuration steps from the left into the correct order on the right to complete the configuration.
 

Refer to the exhibit.
 
An engineer is troubleshooting operational performance in the network. Which action should be taken to restore high availability in this subcluster?

A. Go to “Presence Redundancy Group Configuration” on the Cisco UCM Administration page and select the Fallback button.

B. Go to “Presence User Assignment” on the Cisco UCM Administration page and select “rebalance users” for all users.

C. Start all critical services on the second node, and select the Fallback button in the “Presence Redundancy Group Configuration”.

D. Start all critical services on both nodes and select “rebalance users” in the “Presence User Assignment”.

Which SAML component describes the packaging of the SAML elements?

A. bindings

B. profiles

C. assertions

D. protocols

A company deployed the Cisco Webex App with single sign-on enabled using the internal IdP, but users receive the error "Single Sign On Failed. Invalid Status code in Resume" when trying to log in through the security assertion markup language SSO. Which action must an administrator take to resolve the issue?

A. Configure SSO in Control Hub with Cisco DUO.

B. Configure SSO in Control Hub with Microsoft Azure.

C. Configure SSO in Control Hub with Okta.

D. Configure SSO in Control Hub ADFS.

A user complains that incoming calls are being forwarded to another extension before being transferred to voicemail. The user expects calls to be transferred to their voicemail faster if they do not answer the phone. The administrator is managing calls with the supervised transfer option on a Cisco Unity Connection call handler. What should the administrator change to resolve this issue?

A. T302 Timer

B. Rings to Wait

C. Release to switch

D. No Answer Ring Duration (seconds)

Which CLI command is used to collect traces from the Cisco Presence engine for seven days?

A. file build log cisco_presence_engine 7

B. file build log cisco_presence 168

C. file build log presence_engine 7

D. file build log presence_engine 168

Which operating system is supported for smart card-based authentication on Jabber and Cisco UCM platforms?

A. Windows

B. Linux

C. Chrome OS

D. Mac OS