A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?

A. Hybrid cloud

B. Infrastructure as a service

C. Public cloud

D. Private cloud

A technician is configuring a desktop RAID to allow for the best I/O performance and the most storage capacity possible. Which of the following RAID types should the technician use?

A. 0

B. 5

C. 6

D. 10

A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?

A. Tethering

B. Pairing

C. Bluetooth

D. Hotspot

A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal?

A. CPU 2.5GHz – 4 cores 16GB DDR4 RAM 1TB SSD

B. CPU 3.2GHz – 1 core 16GB DDR4 RAM 4TB SSD

C. CPU 2.5GHz – 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5

D. CPU 3.2GHz – 4 cores 8GB DDR4 RAM 500GB HDD

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port.
Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

A. HDMI

B. Bluetooth

C. USB

D. Lightning

A technician needs to configure a printer for network communications. Which of the following must the technician configure? (Choose three.)

A. PCL

B. Dots per inch

C. Gateway

D. Subnet mask

E. MAC address

F. IMEI

G. IP address

H. Drivers

The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?

A. Transmit power settings

B. Security settings

C. Firmware version

D. Location

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

A. Upgrade the Ethernet cable to the latest specification.

B. Replace the phone.

C. Install a PoE injector.

D. Change ports on the switch.

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same.
Which of the following should the technician try NEXT?

A. Test the RAM in different slots, one at a time.

B. Remove and test the power supply.

C. Replace the motherboard.

D. Change the CMOS battery.

Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?

A. Hub

B. Ethernet gateway

C. Wireless access point

D. Router

Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

A. SNMP

B. SSH

C. FTP

D. Telnet

A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables Is needed to ensure the power supply can support the workstation?

A. 8-pin PCIe

B. 4-pin Molex

C. 4+4-pin ATX12V

D. 8-pin ATX 12V

Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

A. IaaS

B. SaaS

C. DBaaS

D. DRaaS

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST?

A. confirm that both the current and new memory are from the same brand.

B. Run a diagnostic test on the current memory.

C. Verify the memory requirements of the motherboard.

D. Connect an electrostatic discharge strap.

A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

A. Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone’s Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone’s screen.

B. Enable NFC and Bluetooth on the Android phone. From the Android phone’s Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap to accept the connection to the speaker when the prompt is displayed on the phone’s screen.

C. Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone’s screen.

D. Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone’s screen.

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue?

A. Cable tester

B. Crimper

C. Punchdown tool

D. Loopback plug

An engineer is installing a 500W power supply in a server that requires continuous availability. Which of the following is the most suitable type of power supply for the application?

A. Redundant

B. Modular

C. Switched-mode

D. Semi-modular

To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing over a cellular connection. The user acknowledges that the phone worked before the user's child streamed several movies using the device. Which of the following describes why the phone cannot browse the internet?

A. The child accidentally connected to a neighbor’s WLAN.

B. The company’s group policy disabled the device.

C. The device has a data cap and has reached that limit.

D. The device’s plan has been unpaid.

A user requested a new printer with the requirement that all documents be printed in duplicate. Which of the following will produce the MOST cost-effective duplicate printouts with the least amount of effort?

A. Inkjet printer

B. Thermal printer

C. Impact printer

D. Laser printer

An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?

A. Public

B. Hybrid

C. Community

D. Private

A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?

A. Faulty CMOS battery

B. OS update issue

C. Overheating

D. Faulty RAM

A technician is replacing the toner cartridge in a laser printer. Which of the following steps should the technician complete first? (Choose two.)

A. Check the expiration date of the cartridge.

B. Ensure the cartridge is the correct model.

C. Open the toner compartment.

D. Remove the sealing tape.

E. Run the cleaning utility.

F. Calibrate the printer.

Which of the following devices is capable of dynamically distributing an IP address?

A. Hub

B. Switch

C. Injector

D. Router

Which of the following should a user do FIRST when upgrading the power supply on a gaming PC?

A. Update the BIOS

B. Disconnect the system memory

C. Check the wattage rating

D. Reseat the graphics card

An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste?

A. Send friendly reminders to not print unnecessarily.

B. Enable duplex printing to reduce paper utilization.

C. Bill each department for the excess material cost.

D. Require a code or badge before releasing a print job.

Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following servers is MOST likely offline?

A. Web

B. DNS

C. File

D. DHCP

A technician is creating a new RAID array for a customer. After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity?

A. Uptime is the customer’s biggest concern.

B. Speed is the most important consideration.

C. Redundancy and speed are equally important.

D. Available storage space needs to be maximized.

A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

A. Thumbprint/retinal scan

B. Password/password

C. Password/thumbprint

D. Password/PIN

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

A. Power cycle the laptop.

B. Plug in the monitor to the USB port.

C. Adjust the monitor display settings.

D. Power cycle the monitor.

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

A. Digitizer issues

B. Overheating

C. Broken screen

D. Malware

A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

A. CPU fan

B. Memory

C. Power supply

D. Hard drive

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

A. Reinstall the mouse drivers.

B. Use the Function key.

C. Calibrate the digitizer.

D. configure the mouse settings.

A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

A. Satellite

B. DSL

C. Fiber

D. Hotspot

A user is expecting a visit from a new customer, and the company's ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone's 4G internet connection from the laptop?

A. Set up a VPN.

B. configure a hotspot.

C. Activate NF

D. Use a USB cable.

Which of the following should the label on a network jack faceplate refer to?

A. MAC address

B. Patch panel port

C. Switch port in use

D. VLAN identification

A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?

A. Verify S.M.

B. R.T. operation on the RAID card.

C. Replace the failed drive while users are connected.

D. Physically clean the HDDs and connectors.

E. Shut down the server and check the RAID controller’s status.

Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

A. Redundant hardware

B. UPS

C. Cloud-based backup

D. RAID

Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)

A. 23

B. 25

C. 80

D. 143

E. 389

F. 443

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?

A. Disable the printer for repairs.

B. Install a printer roller kit.

C. Remove the paper and let the fuser cool down.

D. Replace the paper with thicker paper stock.

A user with an older laptop is unable to connect to the office network after new access points were installed. The user confirms that from home the laptop can connect wirelessly to the network. Which of the following should the user to do to quickly resolve the issue?

A. Connect a new USB adapter.

B. Install a new SS

C. Connect a new biometric device.

D. Install a new Bluetooth card.

Which of the following would be the BEST reason to use a virtual machine as a sandbox?

A. To test new software in a safe environment

B. To increase the efficient use of computing resources

C. To run multiple machines on the same hardware

D. To have dedicated hardware for a single system

A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting? (Choose two.)

A. Checked S.M.

B. R.T. information

C. Made sure the replacement drive was compatible

D. Ran CHKDSK

E. Reseated the HDD connector

F. Increased the page file size

G. Updated the firmware

A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

A. Verify the power rating of the charger.

B. Ensure all unnecessary connectivity features are disabled.

C. Check that all missing smartphone OS updates are applied.

D. Complete a factory reset of the phone.

A user's Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionality. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Choose two.)

A. Replace the video card.

B. Research the requirements of the application.

C. Install a new case fan.

D. Run chkdsk on the HD

E. Check the Event Viewer logs.

F. Reinstall the application.

Which of the following BEST describes the main function of a web server?

A. Storing files and controlling user access

B. Setting up personal mailboxes and calendars

C. Providing IP addresses and printing services

D. Hosting home pages and business portals

A PC's boot drive is showing signs of imminent failure, and a technician needs to recover the data. Which of the following should the technician do first?

A. Clone the drive to another one.

B. Access the Device Manager.

C. Download the drive manufacturer’s diagnostic tool.

D. Uninstall the drive in the Device Manager.

E. Replace the drive with a new one.

Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

A. Measured service

B. Containerization

C. Synchronization

D. Resource pooling

A user tries to turn on a computer but gets the following error message: Bootable device not found. The computer had no issues yesterday. Which of the following is the most likely reason for this error?

A. The HDD is malfunctioning.

B. The mouse and keyboard are not connected.

C. A misconfigured boot device is in the BIOS

D. The network cable is unplugged.

A user reports a monitor, keyboard, mouse, and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer, USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?

A. Verify the AC adapter voltage.

B. Repair the operating system.

C. Replace the user’s USB-C hub.

D. Reinstall the drivers for affected devices.

E. Make sure the printer is not drawing too much power.

A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements?

A. SMB settings

B. User authentication

C. Audit logging

D. Wired connection