An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?

A. Plug an external monitor into the USB port.

B. Use the Fn and function key combination

C. Adjust the monitor display settings.

D. Enable DisplayPort.

Which of the following connector types can be used to connect a laptop to a docking station or port replicator? (Choose two.)

A. Lightning

B. Thunderbolt

C. RJ45

D. Molex

E. DB9

F. USB-C

An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chart activity while keeping in contact with the home office.
Which of the following would be the BEST recommendation?

A. Smart watch

B. Fitness monitor

C. Global positioning sensor

D. Portable hotspot

Which of the following is designed to function BEST in harsh lighting conditions?

A. Large tablet

B. E-reader

C. Smart watch

D. Virtual reality headset

A technician is setting up a workstation for a new user. The computer's OS has most features disabled. The computer has graphics, network, and human input devices configured.
When a user logs onto the computer, it loads a virtual desktop with all the necessary programs. Which of the following BEST describes this type of workstation?

A. Locked kiosk

B. Virtual machine

C. Thin client

D. Hypervisor

SIMULATION -
Megan, the CEO, is unable to connect to the company's network on her company-issued enterprise tablet when in the office, however, it works perfectly from home. All the corporate laptops are connected to the wireless network without issue. She has asked you for assistance in getting the device online.
INSTRUCTIONS -
Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
 
 
 
 
 
 
 
 
 
 
 
 
 

A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?

A. DiskPart

B. Diskmgmt

C. Disk Cleanup

D. BitLocker

A user is working on a Windows laptop in a conference room that has connectivity to a large-screen TV. The user attempts to connect to the TV using HDMI and
VGA cables, but video does not display on the TV. Which of the following is the MOST likely cause of the issue?

A. The TV resolution does not match the laptop

B. Screen mirroring is disabled

C. The screen brightness is set too low

D. There is a bad composite cable

About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server. Which of the following should the technician check NEXT?

A. RAID 5 array

B. NIC configuration

C. Available storage space

D. RAM utilization

A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.
Which of the following should the technician do FIRST?

A. Replace the hard drive.

B. Replace the video card.

C. Do a System Restore.

D. Perform a full data backup.

E. Scan the system for viruses.

An ISP has notified a SOHO user of a usage increase on the user's network. The user is concerned the WiFi network is being utilized by unauthorized users.
Which of the following would minimize the unauthorized use of the WiFi network?

A. Implement MAC filtering

B. Enable NAT

C. Create a network DMZ

D. Upgrade the encryption standards

Which of the following has a P4 connector to provide a 12V output?

A. Molex connector

B. 24-pin adapter

C. SCSI cable

D. eSATA cable

A customer has the LCD display in a laptop replaced. After the repair, the customer notices the laptop is showing a weaker WiFi signal than before the display was replaced.
Which of the following BEST explains the lower WiFi signal?

A. The antenna is too close to the screen’s power inverter.

B. The new LCD panel is causing interference.

C. The digitizer is calibrated improperly.

D. The radio antennas are damaged.

A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

A. POST code beeps

B. Distended capacitors

C. Continuous reboots

D. Wrong BIOS time

Which of the following peripheral types is MOST likely to be used to input actions into a PC?

A. Webcam

B. Mouse

C. Monitor

D. Optical drive

Ann, a user, reports the 20GB hard drive on her VM is full. She frequently has to delete files so the machine is usable again. Ann would like access to a machine with a larger hard drive. Aside from the drive being too small, the machine works perfectly for Ann. A technician checks the virtual host and sees it has about
400GB of available disk space.
Which of the following should the technician do to resolve the problem quickly?

A. Go into the hypervisor and increase the size of the hard drive.

B. Spin up a new VM for Ann with a larger hard drive.

C. Move the VM to another virtual host with more resources.

D. Upgrade the hard drive in the virtual host machine.

A user reports being unable to print to a network-based all-in-one printer. The issue consistently appears after power outages.
Which of the following should a technician perform to resolve the issue?

A. Run Windows Update on the user’s machine

B. Disable the firewall on the user’s machine

C. Set a static IP address on the printer

D. Reinstall the printer with vendor-provided drivers

Which of the following use the same non-keyed form factor to interface peripherals to a computer? (Choose two.)

A. SATA

B. SCSI

C. Lightning

D. Thunderbolt 3

E. HDMI

F. USB Type C

A technician needs to secure and optimize traffic on a local network by separating client workstations from web servers. The technician only has administrative permissions on the Layer 2 switch to which all of the devices are connected. Which of the following should the technician complete to accomplish this goal?

A. Create a separate DHCP scope for the web servers.

B. Implement an ACL on the switch.

C. Place the web servers in a DMZ.

D. Configure the web servers in a separate VLAN.

E. Set up the web servers on a different domain.

Which of the following channels would commonly be used on an 802.11 wireless network?

A. 6

B. 17

C. 802

D. 8080

A technician is deploying PCs in a new office that has both wired and wireless connectivity. The deployment must be completed quickly, since the office is scheduled to open soon. Which of the following must the technician perform to ensure the devices are ready for use when the newly hired employees arrive?
(Choose two.)

A. Create system policies and configurations.

B. Set up local accounts per station.

C. Set up mailbox quotas per account.

D. Install the OS and applications.

E. Synchronize user files to the cloud.

F. Map the network drives.

Which of the following is used to connect a headset to a laptop?

A. eSATA

B. BNC

C. RG-6

D. USB

Whenever a user's machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine.
Which of the following steps should the technician take to resolve this issue?

A. Press and hold the CPU power button for five seconds, and then power back on.

B. Disconnect and reconnect the internal hard drive.

C. Remove the CMOS battery and reinsert it after ten seconds.

D. Remove the motherboard and place it back into the machine after ten minutes.

Users all over campus are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the users answer the questions similarly. A help desk technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs. Which of the following steps in the troubleshooting methodology is the technician currently performing?

A. Testing the theory to determine cause

B. Identifying the problem

C. Documenting findings, actions, and outcomes

D. Establishing a plan of action to resolve the issue

A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. Which of the following configurations would the technician MOST likely select?

A. RAID 0 with 15000rpm 15TB drives

B. RAID 1 with 10000rpm 8TB drives

C. RAID 5 with 7200rpm 5TB drives

D. RAID 10 with 5400rpm 6TB drives

A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.
Which of the following is the BEST way to proceed?

A. Document and label the cable and screw locations.

B. Replace the screen with a non-OEM.

C. Update the firmware on the device before repairing it.

D. Wait for the vendor to provide more information.

A developer reports a recurring computer issue while compiling a program. The computer works at first, but it locks up during the compilation process. An immediate reboot does not resolve the issue. Which of the following procedures will MOST likely solve the problem?

A. Reapply thermal paste.

B. Reseat the video card.

C. Update the BIOS firmware.

D. Decrease the number of memory modules.

A technician is installing and configuring a storage array on a Windows server. There are four disk slots available, and the only requirement is that the RAID array survives the loss of two drives. Which of the following RAID levels should be used?

A. 1

B. 5

C. 10

D. 60

Which of the following can be used to extend a wired network using an adapter and electrical outlet?

A. Layer 3 switch

B. Patch panel

C. Ethernet over power

D. Repeater

The documents from a workgroup laser printer are not printing correctly. Some of the print is missing, and the pages come out dusty.
Which of the following should a technician do to fix this issue?

A. Replace the low-voltage power supply

B. Replace the scanner assembly

C. Replace the formatter assembly

D. Replace the fuser assembly

A technician is setting up a new SOHO router for a home user. The user has a media server to be accessible from the Internet while the user is traveling.
Which of the following should the technician configure to allow access to the server from the Internet?

A. Port forwarding

B. NAT

C. MAC filtering

D. QoS

After upgrading a laptop's OS from Windows Vista to Windows 10, hard drive activity is elevated when running normal user applications, causing the laptop to run slowly. Which of the following should a technician do FIRST?

A. Flash the laptop BIOS to the most current version available from the manufacturer.

B. Replace both of the installed 1GB SoDIMMs with compatible 4GB SoDIMMs.

C. Attach an external USB hard drive and move all user data off the internal drive.

D. Upgrade the currently installed 500GB SSD with a 1TB SSD.

A technician has assembled an ITX system with a modern processor, but the machine does not POST. The processor fan spins up, and the LEDs on the motherboard light up, but no beeps are emitted by the system. Which of the following is the MOST likely cause of this issue?

A. An incompatible NVMe SSD is installed.

B. An incompatible memory type is installed.

C. The wrong generation CPU is installed.

D. A faulty hard drive is installed.

Which of the following cloud computing concepts allows scalable services to be provided to the client?

A. On-demand

B. Metered

C. Rapid elasticity

D. Resource pooling

Which of the following connectors is oval-shaped and used to connect to mobile devices?

A. Lightning

B. RG-6

C. RJ45

D. USB-C

A user is unable to access network resources on a laptop. A technician examines the device and attempts to reproduce the issue. The technician cannot connect to resources by name or IP. Which of the following should the technician check FIRST?

A. AP power levels

B. DNS server availability

C. Upstream router WAN IP

D. Wireless button state

A client brings in a smartphone with a cracked screen to be repaired. During the repair process, the technician places the screws in a small container to prevent losing them. The technician tests the replacement screen to ensure it works property before closing the device. Once the device is back together, however it does not power on.

A. Label the locations of the screws.

B. Refer to manufacturer resources.

C. Document the orientation of the cables.

D. Use the appropriate hand tools.

A technician is replacing the LCD panel in a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?

A. Bezel

B. Hinge

C. Motherboard

D. Digitizer

Which of the following is the main purpose of the +5VSB output of a power supply?

A. It allows peripherals to draw power when the machine is off

B. It provides power to the audio and sound boards of the machine

C. It acts as the main voltage supply to the motherboard and processor

D. It powers all expansion cards and external device hubs

A user's smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems. Which of the following is MOST likely the cause of the performance issue on the device?

A. Too many applications are running updates

B. The device is currently running in airplane mode

C. The internal memory is failing on the device

D. The OS update is too resource intensive for the device

A user purchased a new laptop that has a built-in display, VGA connector, and DisplayPort connector. When working at the office, the user only wants an extended desktop to display on two external analog monitors. Which of the following is required?

A. A VGA to HDMI converter

B. A male-female VGA extension cable

C. A DisplayPort to VGA adapter

D. A powered VGA splitter box

A vendor connects a laptop to the projector for a presentation but notices the projector is not listed as a display in the display properties. Which of the following troubleshooting steps should be done FIRST?

A. Ensure the projector is on.

B. Install the projector drivers.

C. Update the graphics drivers.

D. Verify laptop compatibility.

A technician wants to set up a virtual machine in a public cloud environment.
Which of the following cloud models should the technician use?

A. IaaS

B. SaaS

C. PaaS

D. DBaaS

An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. Which of the following network types does this describe?

A. WAN

B. PAN

C. LAN

D. MAN

Users of an older laser printer notice the printing on output is easily scratched off the paper. Which of the following is the MOST likely root cause?

A. The paper in the trays has been exposed to moist air

B. The toner cartridge contains old toner

C. The corona wire is defective and needs to be replaced

D. The fuser assembly is not reaching the correct temperature

A technician is configuring a new desktop and wants to implement full disk encryption. When attempting this task, the technician gets an error stating the device cannot be encrypted. Which of the following does the technician need to enable so the drive can be encrypted?

A. BIOS

B. TPM

C. EFS

D. UEFI

An employee's mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?

A. Clean out the charging port on the device

B. Replace the mobile device’s battery

C. Issue a new charging cable to the employee

D. Send the device for service and give the employee a loaner

SIMULATION -
Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company's wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.
INSTRUCTIONS -
Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
 
 
 
 
 
 
 
 
 

A technician is setting up a Windows mobile device for a user who had trouble reading text on a previous device, especially at night.
Which of the following adjustments would be MOST appropriate?

A. Use the magnifier.

B. Increase the resolution.

C. Use haptic feedback.

D. Utilize text-to-speech.

A technician wants the number of virtual machines hosting a web application in the public cloud environment to scale based on real-time traffic on the website.
Which of the following should the technician configure?

A. Resource pooling

B. Rapid elasticity

C. Measured service

D. High availability