A project manager is assigned to a new project team that has several stakeholders who can have significant in uence over the project outcomes. The project manager categorized the stakeholders into four different groups and wants to define the communication strategy.
How should the project manager handle communication?

A. define and direct communication to in uential stakeholders.

B. Develop and define a communication strategy for stakeholders.

C. Utilize a uniform communication structure across all groups.

D. Describe the four groups in the project stakeholder matrix.

The project sponsor on an agile project informed the project lead that an executive would like an update on the project's progress.
What should the project lead do?

A. Provide a link to the project’s shared drive for the executive to search through for any artifacts that are of interest

B. Invite the executive to the project’s meeting space to determine if the project information radiators meet their needs

C. Reach out to the project management office (PMO) for status report templates and provide project updates in that format

D. Ask the project sponsor or product owner to provide an update since the project lead should be trying to keep the team free from impediments

A project manager has received a new request to integrate more features to a product. The team is fully allocated, and there is no budget to acquire new resources
What strategy should the project manager implement to deal with this situation?

A. Discuss the problem with the team and decide how to do the work together.

B. Ask the team to accelerate the iterations and avoid interruptions.

C. Recommend that the project sponsor increases the budget to bring new resources.

D. Verify team performance and ask for improvement during daily standup meetings.

During a planning session, the development team and the product owner are arguing about the effort needed to deliver a specific feature in a software development project. The product owner says that the feature can be developed in one week, whereas the team estimates that it will take at least two weeks. After several hours of discussion, they have not reached an agreement.
What should the project lead do?

A. Decide what should be the time estimate and proceed with the planning meeting.

B. Educate the product owner that the project team members are the most appropriate group for assessing the effort.

C. Ask the project team to accept the shorter estimate as it is important to keep a good relationship with the product owner.

D. Communicate to the stakeholders that the project has to be delayed for two weeks.

A company is initiating a project to enhance one of its existing products. All of its products are developed internally.
What should the project manager do?

A. Ensure the stakeholder engagement plan is accurate and properly documented

B. Review the lessons learned from the previous project

C. Identify the risk of implementing the new solution and evaluate the impact on the project

D. Create a lessons learned document for the initiation phase

After releasing the first deliverable of the project, one of the impacted departments refused to use the system because they believe that it adds more work. What could the project manager have done to prevent this?

A. Deployed a user survey

B. Reviewed organizational standard policies

C. Created an escalation plan

D. Conducted a stakeholder analysis

The project management office (PMO) assigns a project manager who specializes in hybrid approaches to a predictive project that is off track from both the cost and schedule perspectives. The project runs into further delays as the project manager is ramping up on the project. The stakeholders are unhappy and ask senior management to replace the project manager.
How should the project manager approach this situation?

A. Meet with the stakeholders to understand their concerns and define an action plan to resolve issues.

B. Escalate the stakeholder issue to the management team and ask for help with resolving the con ict.

C. Socialize with the stakeholders to better understand their needs and reset expectations.

D. Continue to work on the project until the stakeholders and management come to a decision.

During the daily meetings with the team the project manager notices that a new team member is not making the expected progress on an assigned task.
What should the project manager do?

A. Ask the new team member to follow the team ground rules

B. Ask an experienced team member to identify a replacement

C. Ask the new team member to reassess their own capabilities

D. Ask an experienced team member to coach the new team member

In a daily standup meeting, a project manager notices that a team member's reports include incomplete tasks with no impediments. A colleague informs the project manager that this team member is experiencing a personal issue.
What should the project manager do?

A. Ask the human resources (HR) manager to speak with this team member.

B. Coach the team member on how to keep work and personal issues separate.

C. Reallocate this team member’s tasks to others for the immediate future.

D. Understand the team member’s personal issue and offer them support.

After the merger of two large companies, a project manager is assigned to a project. The company hires a consultant to ensure best practices are being used in information security. During an iteration, the consultant requests changes to a software component, claiming that it is not meeting market requirements.
What should the project manager do?

A. Continue the iteration and add the requested changes.

B. Continue the iteration and review the change with the customer.

C. Cancel the iteration and meet with the product owner.

D. Cancel the iteration and add the requested changes.

In the past year, a company paid US$60,000 to an external subcontractor for an ongoing project. The project manager has been asked to evaluate if the project can be delivered more cost effectively this year by using internal labor. The project manager used an optimistic term of 4 months, a pessimistic term of 6 months, and a most expected term of 5 months, and has concluded that the service can be delivered with the following resources:
Two engineers (monthly salary of US$700 each)
One project manager (monthly salary of US$1,600)
Additional estimated monthly expenses of US$2,000
The project manager used the program evaluation and review technique (PERT) to calculate the savings if the project is delivered with in-house resources.
How much money will the project manager estimate the company can save?

A. US$35,000

B. US$20,000

C. US$40,000

D. US$30,000

A project manager was informed by their supplier that there will be an upcoming raw material shortage due to a regulatory change.
What should the project manager do?

A. Seek advice from the legal department and implement penalties.

B. Search for a new supplier that can deliver the same materials on time.

C. Tell the supplier that they have an obligation to supply the raw material.

D. Assess the possible impact of the raw material shortage on the project.

A newly commissioned project has had trouble recruiting team members because the turnover rate is high. The human resource (HR) manager has conducted several exit interviews. Many team members have expressed that the project manager has inadequate relationship management competencies. The project manager explains that the exiting team members were lazy. What should the project manager do to prevent this high turnover rate from continuing?

A. Avoid micromanaging the team, enforce stricter rules, and monitor employees.

B. Explain to the recruiting manager that a project is temporary in nature, making it different than an operational environment.

C. Develop relationship skills as a leader and also develop the teams’ emotional intelligence skills.

D. Be more involved in the team member recruitment process to ensure quali ed team members are chosen.

A bank has decided to initiate a project to transition from serving small businesses and entrepreneurs to mid- and large-scale businesses. The country's economy is struggling, and some stakeholders cannot agree on this transformation need.
What should the project manager do?

A. Escalate the issue to the sponsor and ask for stakeholder engagement.

B. Review the project business case and update it periodically.

C. Implement a communications management plan.

D. Plan for strategic program management.

Two project managers are working on separate projects that have identified the same subject matter expert (SME) as critical to their projects. Project A is using a predictive approach and Project B is using an agile approach.
Which project should the SME be allocated to?

A. The project with the less experienced project manager to improve the likelihood of success.

B. The project with the highest score in the program to improve the likelihood of success.

C. Project A, because project planning was based on the assumption that the SME would be available.

D. Project B, because success in an agile project is determined by technical excellence.

A project manager who is new to an organization observes that an approaching deadline is likely to be missed because there have been some delays on the project due to a lack of resources.
What should the project manager do next?

A. Review the risk management plan to identify the response strategy.

B. Escalate the issue to the sponsor and debrief them about the situation.

C. Review the milestone list to determine which tasks can be fast-tracked.

D. Organize a team meeting to discuss the next course of action.

An iteration is almost nished, but the team is struggling to complete the stories that require more time. What should the project manager do first?

A. Meet with the project team to develop a proper resolution to the issue.

B. Request approval from the project sponsor to add more resources

C. Prepare documentation to explain the issue and communicate accordingly.

D. Update the project artifacts to re ect the new deadlines reported.

A project manager is assigned to a project that is in development. As the project manager reviews the project's progress, they find a few tasks that are behind schedule. After investigating, the project manager discovers that a few team members were pulled to work on other assignments, which impacted their ability to focus on the project manager's project.
Which two actions can the project manager take to bring the team back on track? (Choose two.)

A. Establish daily standups to review project progress and track the completion of deliverables

B. Allow the team members to catch up at their own pace

C. Alert the business stakeholders immediately of the schedule delay

D. Discuss the risk of project delay and work priorities with the respective functional managers

E. Work with the team to identify options to accelerate project delivery.

A project manager has been given a critical, 5-day window and is allocated a maximum of US$100,000 as a contingency reserve. Subsequently, the project manager drafted a course of action based upon the best available information. Overall, five actions were required to be completed at a cost of US$20,000 and a duration of 1 day each. After 3 days of work, the project manager completed two actions and spent US$80,000.
What should the project manager do next?

A. Complete all actions and then inform the client of the additional cost and schedule overrun needed to complete the project

B. Stop the work and raise a project change request to the change control board (CCB) for additional funds and a project schedule extension

C. As the CPI and SPI are greater than 1.0, reevaluate and prioritize the remaining actions

D. As the cost performance index (CPI) and schedule performance index (SPI) are less than 1.0, reevaluate and prioritize the remaining actions

A construction project for a nuclear power plant will reduce the region's energy dependence on external electricity supplies. The project manager has received support for the project from several leaders in the region. However, some people from the government want to stop this project to focus on developing renewable energy sources.
Which stakeholders should the project manager include in the stakeholder engagement plan?

A. Stakeholders who disagree with the project so as to proactively manage their expectations.

B. Stakeholders who have been identified and who have needs and a potential impact on the project.

C. Stakeholders who are supporting the project in order to obtain additional resources.

D. Stakeholders who are selected by the project sponsor who have a potential impact on the project.

Team members are having a discussion with the project manager. In the last retrospective meeting, the team realized that the obsolete equipment could affect the next iteration of the project. The team recommends buying new equipment because it is critical to the success of the final deliverable.
What should the project manager do next?

A. Check the project budget to verify if there is enough contingency reserve

B. Review the cost management plan to determine how to address this issue

C. Tell the team members that more equipment is not part of the project’s scope

D. Submit a change request to increase the budget and buy new equipment

A project manager identified a risk on a deliverable completed by a contractor and added it to the risk register. During the last inspection meeting for the deliverable, the project manager notices that the suggested mitigation did not produce the expected results.
How should the project manager proceed?

A. Review the procurement performance to identify the root cause

B. Reevaluate the probability of the risk occurrence and mitigation strategy.

C. Issue a change request to apply the risk response plan for this risk.

D. Audit the procurement process to identify why the mitigation did not work.

The deliverables of a project have been completed. However, the stakeholders did not approve the deliverables, because they did not cover the needs of the business.
Which actions should the project manager have taken to avoid this situation?

A. defined the project management plan and ensured it met the project objectives and business needs.

B. Ensured that the stakeholders participated in the daily meetings to confirm that the project was developing correctly.

C. Provided and explained the sprint backlog at the beginning of the project to the stakeholders and project team.

D. Requested that the team change the frequency of the deliverables in the development phase to obtain earlier feedback.

A project team is trying to meet the milestone target dates in order to receive a bonus promised by the project sponsor. Unforeseen challenges and poor communication among the team members resulted in mistakes and delays. Tensions are high, and the sponsor is concerned.
What should the project manager do?

A. Schedule a team-building activity to boost the team’s morale.

B. Discuss with the team how the project objectives can be met.

C. Request that the sponsor increase the bonus for high performers.

D. Organize a team meeting to remind the team of the ground rules.

At the end of a project, the project manager was asked to provide a performance rating of the project team members.
What should the project manager mainly make reference to?

A. Input from project stakeholders

B. Feedback from the project sponsor

C. Agreed-upon key performance indicators (KPIs)

D. Competencies of team members

A key project stakeholder who was a big supporter and motivator for the project team is leaving the organization. The project team is experiencing low morale and poor teamwork.
What should the project manager do to improve morale?

A. Identify the wants and aspirations of the team

B. Build team connections and emotional bonds

C. Forge consensus through team participation

D. Set goals and push the team to achieve the goals

A project manager has been assigned to lead a software project to generate savings at an important financial institution. Initially, the duration of the project was 13 months, but due to various issues during execution, the project was extended to 16 months. By month 11, the expected savings were exceeded but not all of the functionalities planned for that date were fulfilled. How should the project manager inform the stakeholders of the project's progress?

A. Complete the outstanding functionalities before informing the sponsor of the project progress

B. Communicate the benefit expectations and the action plan for the pending functionalities

C. Send an email with the monthly project progress to all relevant stakeholders

D. Report that the project has not fulfilled all the expected functionalities

A project team is working on the design of a solution for a complex project. Due to a lack of clarity of the customer's requirements, daily meetings were agreed upon between the team and the customer. There are a few external contractors in the project who do not agree with this idea as they feel it is a waste of time.
What should the project manager do?

A. Welcome and involve the contractors as part of the project team.

B. Ask the contractors to meet with the customer independently.

C. Ask the customer to develop a document with the requirements.

D. Warn and penalize the contractors who do not attend the meeting.

After signing an agreement with a vendor, the project manager notices that the vendor is continuously asking for changes on the procurement statement of work
(SOW). These changes would improve the project outcome.
What should the project manager do next?

A. Consult the list of selected vendors for the bid and evaluate a possible change of vendor.

B. Revise the procurement control process to avoid undesired changes that might affect the schedule.

C. Assess the situation as an opportunity for improvement and perform a risk analysis.

D. Conduct an audit on the procurement process and inform the vendor about the audit’s observations.

A multicultural team is working on a project. After a few months of observation, the project manager realizes that two team members are not responding to the construction manager properly. The project manager spoke to the team members individually and found that both had cultural differences with the construction manager.
What should the project manager do to improve the situation?

A. Ask the construction manager to meet with the two team members to resolve the situation.

B. Discuss the team members’ concern with the construction manager and seek solutions.

C. Ask the team members to tolerate the cultural differences as they have a different cultural background.

D. Provide the construction manager with instructions on how to resolve the situation.

A technician is scheduled to install internet service at the homes of three remote call center agents who have different working schedules. Their functional managers arranged time off to allow time for installation and testing. The carrier sends an email to the project manager stating that one appointment is delayed for
2 days.
What does the project manager need to do now?

A. Inform the product owner

B. Inform the project sponsor

C. Inform the relevant stakeholders

D. Inform the project team only

A project manager decided to use a highly adaptive approach to manage a large-scale project. In this project, there are many iterative tasks that utilize highly specialized experts. The project manager would like to create practical plans with high levels of buy-in from the team members.
What should the project manager do next?

A. Assign critical tasks to the most experienced team members.

B. Explain the higher-level objectives to be assigned to the team.

C. Review the budget with the team for the needed resources.

D. Review lessons learned from similar projects with the team.

A research and development team is nishing up a two year initiative. The project manager is focused on the closing activities for the project.
Which activity should be considered as a priority?

A. Release the resources and plan for a project completion celebration.

B. Ensure that knowledge transfer activities are executed as planned.

C. Hold a steering committee meeting to inform them of the project completion.

D. Mark the product backlog completion status and update the communications management plan.

A team is working on a project using a hybrid approach, and they are facing a lot of obstacles and blockers from some stakeholders. What should the project manager do to improve project performance?

A. Ask stakeholders to communicate with the team directly.

B. Empower the team members to remove obstacles and blockers.

C. Add blockers to the issue log and risk management plan.

D. Address and remove obstacles and blockers for the team.

A project manager is leading a large public project that will have a high impact on the town's citizens.
How should the project manager define the different requirements?

A. Analyze the interests and in uence of stakeholders and evaluate their requirements.

B. Include only the key requirements and keep the stakeholders informed about scope decisions.

C. Add only the opinions of the team, because they know the objectives of the project.

D. Include only the common requirements of each stakeholder group in the project goals.

A team member misses a project meeting without it being approved and has been penalized as defined in the ground rules. This team member, as well as other team members, insist that it is the first time they have seen this rule regarding the project and they do not agree with the penalty.
What should the project manager have done to avoid this situation?

A. Ensured the team charter was developed by the team members

B. Ensured the team members are fully supportive of all decisions

C. Distributed the project charter to all team members

D. Used a charismatic leadership style

A project manager is leading a technically complex project. The project is part of a strategic program of work and the first to use an agile approach. One of the board members is interested in attending a meeting to see how the delivery of the project scope is progressing.
What should the project lead do?

A. Invite the board member to a separate demo.

B. Invite the board member to the next sprint review.

C. Invite the board member to the next sprint retrospective.

D. Invite the board member to the next daily standup.

A project team is engaging a development team in another country to develop software. During progress reviews, the project manager identified completion date delays due to rework because there were different interpretations of the client's needs.
What should the project manager do?

A. Set up a meeting with key stakeholders to clarify requirements

B. Escalate to the project steering committee and request additional time

C. Travel to the development team’s office to push the schedule

D. Create prototypes with the development team to confirm requirements

A project schedule risk has turned into an issue. The project manager foresees delays in project execution.
What should the project manager do to resolve the issue?

A. Escalate the issue to senior leadership for resolution

B. Work with relevant stakeholders to determine possible solutions

C. Update the schedule baseline to the new project time line

D. Update the risk management plan and send it to the project team

A project manager is starting a project using a hybrid approach and notices some team members only have knowledge of predictive approaches. What does the project manager need to do first in order to have good project performance?

A. Coach those team members lacking hybrid knowledge to learn on the job.

B. Change the team to include hybrid experts.

C. Assess the required training per team member.

D. Deliver hybrid training to all team members.

A project manager is assigned to a building construction project. The project manager has taken an agile course and wants to use agile practices in the project.
What should the project manager do?

A. Choose the agile practices that can be implemented in this type of construction project and apply them

B. Hire a consultant to provide a second opinion about whether agile can be applied to a construction project

C. Review the stages of the project to allocate additional budget for agile resources

D. Assign a scrum master to the project to implement agile practices in the project A

A member of a testing team in an agile project works well with the project team. However, in the previous two iterations, this team member's performance was poor, and the team had difficulty meeting the iteration goals.
How should the project manager handle this situation?

A. Speak to the team member regarding the need to improve performance.

B. Allow the project team to discuss the problem with this team member.

C. Discuss the issue with the team member’s functional manager.

D. Inform the human resource (HR) department about the issue.

A project manager is working in a company that has several global offices. During resource planning for a new project, the project manager realizes that the company requires projects to include team members from different continents. What should the project manager do to ensure a successful project execution?

A. Plan for a meeting with the project sponsor to discuss the possibility of utilizing only local colleagues.

B. Send emails with information about the project deliverables on the first day of the project.

C. Connect with every location and check their preferred methods of communication.

D. Invite all resources to the project manager’s location to form a cohesive team until all deliverables are completed.

A project manager is managing a hybrid project. There is software in place to access the repository of project artifacts. However, a few stakeholders are reporting that they are unable to find the latest project schedule.
What should the project manager do?

A. Advise the project management office (PMO) that there is a resource gap for sharing project artifacts effectively.

B. Make sure all stakeholders have access to the system and know where to find project artifacts.

C. Escalate the issue to the steering committee and ask them to deal with the stakeholders’ lack of training.

D. Send the project schedule via email to the stakeholders who need that information.

A project manager nished reviewing the project deliverables for the current iteration with the customer. A new key stakeholder who just joined the customer's team, complains that the results do not provide the capabilities the business anticipated.
What should the project manager do to address this issue?

A. Create a change request and update the scope management plan

B. Conduct stakeholder identification and a project objectives review session

C. Update the stakeholder list and x the deliverables

D. Update the project management plan and lessons learned

A project manager invites the company CEO, sponsor, team members, and an external client representative to a meeting to review the project management plan.
The project manager starts to present the budget but the CEO suddenly asks to end the meeting.
What should the project manager have done to avoid this situation?

A. Reviewed the communications management plan before inviting an external client representative to the meeting

B. Reviewed the cost management plan with internal participants and CEO prior to inviting an external client representative to the meeting

C. Performed a root cause analysis with the external client representative and documented the findings in the lessons learned register

D. Sent the presentation slides to internal participants first and then to the external client representative prior to the meeting

A company's project management office (PMO) has started to implement iterative tools. A project manager is starting a new project and has identified an opportunity to use the iterative tools. One of the senior managers is concerned about this modified framework as it is fairly new to the company.
What should the project manager do first?

A. Organize individual sessions with the stakeholders to build awareness and trust in the new framework

B. Look for external training on the new framework to eliminate the risk of low engagement from stakeholders

C. Send documentation to the senior manager about the advantages of the new framework

D. Escalate the senior manager’s concern to the project sponsor and distribute the status to the team

Project progress meetings occur via virtual conference calls. In every project progress meeting, one team member continuously interrupts others during discussions. Other team members often have no opportunity to talk or complete their explanations.
What should the project manager do?

A. Start the meeting with a review of the ground rules, meeting objectives, and the agenda.

B. Speak individually with the team member who always disrupts the conversations.

C. Manage time efficiently using the agenda and ask each participant to contribute.

D. Speak individually with the team members who do not participate in conversations.

A project is in the later stages of execution. The project engineer insists in every meeting that they were never consulted or informed of the project deliverables. However, the project manager communicated adequately and has the project engineer's approvals on record.
What should the project manager do?

A. Write a formal letter to human resources (HR) detailing the project engineer’s unprofessional behavior.

B. Approach the project engineer’s supervisor about possibly replacing the project engineer.

C. Introduce the item in the next meeting, reminding all stakeholders of the project objectives.

D. Engage the project engineer in a discussion to understand the concern and agree on a way forward.

The project manager started a new project and must ensure that the team members and stakeholders are adequately trained. After an interview with the team, the project manager discovers that all resources have experience in different agile methodologies.
What should the project manager do?

A. Make sure the project team is aware of all agile techniques

B. Skip the training because the team already understands agile

C. Ensure the team has a common understanding of agile

D. Teach one agile methodology fully and completely