Which two methods does Cisco Jabber use for contact searching in an on-premises deployment model? (Choose two.)

A. HTTP

B. XMPP

C. UDS

D. LDAP

E. SIP

An engineer deploys Centralized Deployment for Cisco IM and Presence, where central IM and Presence runs version 12.0, and remote Cisco UCM clusters run version 10.5. The engineer checks under System > Centralized Deployment and notes that Status remains unsynchronized.
What are two reasons for this status? (Choose two.)

A. This connection must be synchronized from the remote Cisco UCM Administration menu.

B. The remote Cisco UCM cluster does not support OAuth Refresh Token flow.

C. The Cisco UCM and IM and Presence cluster must be running at least version 11.5 to allow for Centralized Deployment.

D. The username and/or password of the application user that was provided for adding remote clusters to the central IM and Presence is incorrect.

E. The application user that is configured on remote Cisco UCM clusters does not have “Standard AXL API Access” added.

A collaboration engineer is enabling interdomain federation for Cisco IM and Presence. The engineer has been asked to enable federation with Office 365. Which service must the engineer enable to meet this requirement?

A. Cisco XCP XMPP Federation Connection Manager

B. Cisco XCP Test Conference Manager

C. Cisco XCP SIP Federation Connection Manager

D. Cisco XCP Web Connection Manager

A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows clients. Users report that they receive the error message “cannot find your services automatically.” All users on the corporate network with an on-premises Cisco IM and Presence server report this issue. Which action resolves the issue?

A. Set the AUTHENTICATOR CLI argument for the Jabber clients.

B. Add _collab-edge SRV records to the external DNS server.

C. Add _cisco-uds and _cuplogin A records to the internal DNS server.

D. Add _cisco-uds and _cuplogin SRV records to the internal DNS server.

Which SAML component specifies the mapping of SAML assertion protocol message exchanges with standard messaging formats or communication protocols such as SOAP exchanges?

A. SAML binding

B. SAML assertion

C. SAML profiles

D. SAML protocol

DRAG DROP
-
Drag and drop the steps for SAML SSO authentication from the left into the order on the right.
 

A collaboration engineer troubleshoots an issue with Cisco IM and Presence federated with Microsoft Skype for Business. A Cisco Jabber user reports being unable to see the presence status of a user on Microsoft Skype for Business when searching for the Microsoft user. Which action resolves this issue?

A. Have the Jabber user add the Skype for Business user to the Jabber contact list.

B. Disable TLS for the federation.

C. Add a static route on Cisco IM and Presence to the Skype for Business domain.

D. Configure the federation to use the XMPP protocol.

A collaboration engineer configures Cisco UCM and Cisco IM and Presence to support Cisco Jabber clients. The base configuration is complete. The engineer successfully used all the Jabber features on a test client but received certificate alerts when signing in. The engineer now wants to ensure that end users do not receive certificate alerts at login. Which self-signed certificate must be replaced with a CA-signed certificate to achieve this goal? (Choose two.)

A. IPsec

B. cup-xmpp-s2s

C. cup

D. cup-xmpp

E. Tomcat

What is a step when integrating Cisco UACA with Cisco UCM?

A. create a CTI route point template that will be used by Cisco UACA

B. create a new end user account to be used by Cisco UACA

C. create a CTI port template that will be used by Cisco UACA

D. create a SIP trunk between Cisco UACA and Cisco UCM

An administrator is configuring Cisco Unity Connection call handlers. The administrator wants to ensure that all outside callers are played a welcome message and then are transferred to a live operator. The administrator wants to restrict the callers from interrupting the welcome message with key presses. Under which call handler menu is this task accomplished?

A. Greetings

B. Transfer Rules

C. Message Settings

D. Caller Input

What are two authentication mechanisms for identity provider authentication? (Choose two.)

A. UID

B. PKI/CAC

C. ACS

D. password only

E. Kerberos

What are two characteristics of Smart Card Authentication for Cisco UC Applications? (Choose two.)

A. requires a card reader

B. requires a PIN, password, or passphrase

C. is supported on all devices and operating systems

D. is less secure than form-based authentication

E. uses single-factor authentication

A Cisco Unified IM and Presence version 11.5.1 on-premises deployment of instant messaging with a capacity of 50,000 users includes the multiple device messaging feature. Each of the 30,000 users has 3 Jabber clients. The customer reports that messages are not being received on all 3 clients. What should the administrator do to resolve this issue?

A. Increase capacity to 90,000+ to match the number of Jabber clients.

B. Increase capacity to 60,000 users to service all Jabber clients.

C. Increase capacity to 72,000 users to service all Jabber clients.

D. Increase capacity to 30,000 users to match the number of Jabber clients.

Refer to the exhibit.
 
Persistent Chat is configured in the Cisco IM and Presence server using PostgreSQL as the back-end database. Users report that the Chat Rooms icon is missing from their Cisco Jabber clients. Which action should the administrator take to resolve this issue?

A. Start the Cisco XCP Message Archiver.

B. Restart the Cisco XCP Directory Service.

C. Start the Cisco XCP Text Conference Manager.

D. Restart the Cisco XCP XMPP Federation Connection Manager.

Which DNS record is used for on-premises service by Jabber clients?

A. _collab-edge._tcp. SRV record

B. _cisco-uds._tls. SRV record

C. _cisco-uds._tcp. SRV record

D. A record

Refer to the exhibit. A collaboration engineer is configuring Jabber for Windows in softphone mode inside the corporate firewall. The engineer initially tests the client by manually setting the account type and the login server domain name. Everything works as expected. Next, the engineer resets Jabber and attempts to log in using automatic settings and receives an error. Which two items must be modified to resolve the issue? (Choose two.)

A. DNS SRV record for _cisco-uds

B. username portion of the login email

C. domain portion of the login email

D. DNS A record for _cisco-uds

E. DNS SRV record for _collab-edge

A network engineer needs to configure high availability on the Cisco IM and Presence cluster. After the configuration was completed and tested, the engineer noticed on Cisco UCM that the IM and Presence publisher is in “Failed Over” state. Which set of steps must be taken to resolve this issue?

A. Cisco UCM Group Configuration > High Availability > click Fallback.

B. BLF Presence Group Configuration > High Availability > select the publisher server > click Restart Services.

C. Presence Redundancy Group Configuration > High Availability > click Fallback.

D. BLF Presence Group Configuration > High Availability > click Fallback.

An administrator must ensure that voice messages intended for mailboxes that cannot be located are forwarded to the regional manager's mailbox. Which configuration accomplish this goal?

A. Add the regional manager user to the all voicemail users distribution list.

B. Add a wild-card alternate extension to the regional manager user.

C. Add the regional manager user to the undeliverable messages distribution list.

D. Add the regional manager’s extension as an alternate extension for all system users.

Refer to the exhibit.
 
Which two steps resolve the "Users with Duplicate User IDs" message? (Choose two.)

A. Rename the directory URI value for one of the users to ensure that there is no duplication.

B. Rename the User ID value for one user if different users on different clusters have the same User ID assigned.

C. Unassign a user from one of the clusters when the same user is assigned to two different clusters.

D. Assign the duplicate user to the secondary Cisco IM and Presence node.

E. Delete the user ID for the duplicate user ID.

Refer to the exhibit. A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user reports that they cannot control their Cisco 8845 IP Phone from the Cisco Jabber client. Which configuration addition to the end user profile resolves the issue?

A. “Standard CTI allows control of phones supporting Xfer and conf” and the “Standard CTI Enabled” group.

B. “Standard CTI allows control of all devices” and the “Standard CTI Enabled” group.

C. “Standard CTI allows control of phones supporting rollover mode” and the “Standard CTI Enabled” group.

D. “Standard CTI secure connection” and the “Standard CTI Enabled” group.

Refer to the exhibit.
 
Cisco Unity Connection and Cisco Unified Communications Manager are integrated by using SCCP. The Voice Mail Ports are registered. Users report that calls fail when forwarded to voicemail. Which is a cause of the issue?

A. The call forward and call pickup settings do not have a CSS on Forward All.

B. The Voice Mail Port partition on the CSS of the phone is missing.

C. The Voice Mail Pilot is not configured with a CSS that contains the INTERNAL_PT.

D. The CSS on the Voice Mail Pilot is missing partitions for user phones.

An engineer must configure Open SIP Federation on Cisco IM and Presence using Cisco Expressways with the additional requirement not to allow a specific list of domains and allow all other domains that are not specified. How is this additional requirement met?

A. Block the specified SIP domains on the Expressway.

B. Add each allowed domain as a SIP Federated Domain.

C. Add a static route for each blocked domain and keep the “Block Route” checkbox checked.

D. Configure default static routes for each blocked domain with an invalid next-hop IP address.

A collaboration engineer is troubleshooting MWI issues with Cisco Unity Connection and Cisco UCM. Users report that MWI lights do not work when a new message is received. After doing a packet capture, the engineer notices that Unity Connection sends a SIP Notify to Cisco UCM for MWI. Cisco UCM responds with a SIP 503 Service Unavailable message. Which action resolves the issue?

A. Configure the SIP server list on the Cisco Unity Connection port group to match the Cisco UCM device pool settings on the SIP trunk.

B. Assign the proper voicemail profile to the directory numbers on Cisco UCM.

C. Uncheck “Send Message Counts” on the phone system settings on Cisco Unity Connection.

D. Uncheck “Accept unsolicited notifications” on the SIP trunk security profile.

Refer to the exhibit. A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows deployed in phone-only mode. The users are reporting that they cannot access voicemail services via the Cisco Jabber for Windows client on the corporate LAN. Which steps resolve this issue?

A. Add a secondary voicemail service to Cisco UCM to allow Cisco Jabber users to receive voice messages.

B. Update the jabber-config.xml file with the correct voicemail parameters and restart the appropriate services.

C. Add a primary voicemail service to Cisco UCM to allow Cisco Jabber users to receive voice messages.

D. Apply the voicemail service to a service profile so that the client can retrieve the settings.

A user complains that incoming calls are being forwarded to another extension before being transferred to voicemail. The user expects calls to be transferred to their voicemail faster if they do not answer the phone. The administrator is managing calls with the supervised transfer option on a Cisco Unity Connection call handler. What should the administrator change to resolve this issue?

A. T302 Timer

B. Rings to Wait

C. Release to switch

D. No Answer Ring Duration (seconds)

Which SIP request type is used by Cisco Unity Connection to inform Cisco Unified Communications manager that the Message Waiting Indicator must be turned on or off for a specific line?

A. NOTIFY

B. UPDATE

C. SUBSCRIBE

D. PUBLISH

An engineer is configuring SAML SSO for a Cisco Unified Communications Manager. After completing all required steps, the engineer wants to verify the status.
Which CLI command provides the status of SAML SSO?

A. utils sso status

B. show sso status

C. show saml status

D. utils saml status

DRAG DROP
-
An engineer must enable push notifications within Cisco UCM and the Cisco IM and Presence service cluster. The engineer has already signed into the Unified Communications Manager publisher node. Drag and drop the remaining configuration steps from the left into the correct order on the right to complete the configuration.
 

Refer to the exhibit.
 
Apple Push Notification integration is configured in a Cisco Unified IM and Presence deployment and has been working property. Administrators now report the error "Push notification settings cannot be configured. 400 Bad Request." in the GUI, and HTTP logs are displaying the errors that are shown in the exhibit. Which action solves this issue?

A. Fix the network connectivity to Apple iCloud.

B. Reboot the IM&P cluster.

C. Change the HTTP proxy settings to remove errors in request syntax.

D. Update Refresh Token Manually.

Which two command line arguments can you specify when installing Cisco Jabber for windows? (Choose two.)

A. CISCO_UDS_DOMAIN

B. TFTP_ADDRESS

C. VOICEMAIL_SERVER_ADDRESS

D. SERVICES_DOMAIN

E. TFTP

DRAG DROP
-
An engineer must configure Microsoft Office 365 calendar integration with Cisco IM and Presence. The engineer has already configured the presence gateway. Drag and drop the remaining configuration steps from the left into the correct order on the right to complete the configuration.
 

Refer to the exhibit. An administrator is configuring a Cisco Unity Express call handler. One of the options will transfer calls off-system to Cisco UCME. The administrator wants the transfer to finish while the transfer target is ringing. Which transfer-mode command completes the configuration?

A. blind bye-also

B. attended

C. semi-attended

D. blind refer

A collaboration engineer is configuring service discovery for Cisco Jabber clients with an on-premises Cisco IM and Presence deployment. Clients on the corporate network are working. Clients on the public internet cannot locate the corporate services. What must the engineer configure to enable service discovery for these clients?

A. _collab-edge._tcp.example.com external DNS SRV record

B. _collab-edge._tls.example.com external DNS SRV record

C. _cisco-uds._tcp.example.com external DNS SRV record

D. _cisco-uds._tls.example.com external DNS SRV record

What are two characteristics of HTTPS networking for Cisco Unity Connection? (Choose two.)

A. HTTPS single-site networks are joined via an intersite link.

B. HTTPS networking uses a ring topology.

C. HTTPS networking supports multisite networks.

D. HTTPS networking uses the SMTP protocol.

E. HTTPS networking supports a maximum of 25 locations.

An engineer must configure XMPP federation on a Cisco Instant Messaging and Presence Service node, but the XCP XMPP Federation Connection Manager vice fails to start. Which action must the engineer take to resolve the issue?

A. Restart the Cisco IM and Presence service.

B. Activate XMPP federation service.

C. Restart the Cisco XCP Router service.

D. Enable TLS in the XMPP Federation settings.

An administrator must connect multiple Unity Connection clusters using Digital Networking. Which service is required for the administrator to achieve Digital Networking between the clusters?

A. Connection Digital Networking Agent

B. Connection Digital Networking Replication Service

C. Connection Digital Networking Replication Agent

D. Connection Digital Networking Service

Which option is a prerequisite for selecting a third-party IdP for Cisco Collaboration?

A. SAML1.1

B. SAML2.0

C. SAML1.0

D. LDAP

Which step is the first for web-based single sign-on login?

A. Authenticate.

B. Redirect to IdP to get authenticated.

C. Present authentication assertion.

D. Request access to protected service.

Which Cisco Unified Communications Manager menu path is used to configure Cisco IM and Presence Server High Availability?

A. System > LDAP > LDAP Directory

B. System > Geolocation Configuration

C. System > Presence Redundancy Groups

D. System > Server

An engineer is informed that high availability for a Cisco IM and Presence server fails. While the engineer examines the Cisco UCM presence redundancy group in the UI, they discover that the first node is in the Idle state, and the second node is in the running in backup mode state. Which action must the engineer take to place both nodes back in the normal state?

A. Restart the first node of the IM and Presence server.

B. Click Failover in the Server Action field.

C. Click Fallback in the Server Action field.

D. Reinstall the first node of the IM and Presence server.

Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco Unified Attendant Console?

A. The AXL communications allow registered attendants to log in to Cisco Unified Communications Manager and receive calls.

B. The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.

C. The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified Attendant Console versions match.

D. The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified CM versions.

An engineer is configuring a customer’s environment for Jabber use over Mobile and Remote Access. The customer’s internal domain is different from the external domain. Which Jabber parameter defines the external service discovery domain statistically?

A. UPN discovery enabled

B. services domain

C. exclude services

D. voice services domain

An engineer is configuring a Cisco Voicemail Organization. How many links will be configured between two Cisco Unity Connection clusters?

A. one

B. two

C. three

D. four

An engineer is configuring DNS for service discovery in a Jabber deployment for on-premises clients. Which snippet will complete the SRV record name _tcp.example.com?

A. _cisco_uds

B. _collab_edge

C. _xmpp.server

D. _xmpp-client

Which function of the Cisco IM and Presence high availability solution is true?

A. When the server has been restored to a normal state, user sessions remain on the backup server.

B. When an event takes place, the end user sessions are not moved from the failed server to the backup.

C. When the server has been restored, the server automatically fails back.

D. When a high availability event takes place, the end user sessions are moved from the failed server to the backup.

Refer to the exhibit.
 
Users report that they are prompted to accept server certificates when they initially run Cisco Jabber. An engineer removes these prompts to prevent confusion.
Which statement about this scenario is true?

A. Presentation of the certificates can be disabled by setting up Cisco IM&P servers into nonsecure mode.

B. Nothing can be done to resolve this issue because certificates must be accepted by each Jabber user, per Cisco policy.

C. These certificates are self-signed certificates, so they must be added manually to the user OS certificate stores.

D. The behavior is a security breach because certificates are considered untrusted and as not coming from Cisco Collaboration servers.

Secure XMPP communication is required for XMPP federation with external domains and the Cisco IM and Presence. Which certificate is used for XMPP interdomain federation when connecting to an externally federated domain?

A. cup

B. cup-xmpp

C. cup-xmpp-s2s

D. Tomcat

A collaboration engineer is installing Jabber for Windows via the CLI. Which two authentication command line arguments ensure that the client authenticates to a Cisco UCM server? (Choose two.)

A. CUP_ADDRESS=10.10.10.98

B. CTI=10.10.10.97

C. EXCLUDED_SERVICES=Webex

D. CCMCIP=10.10.10.99

E. REGISTRATION_SERVER= CUC

An engineer is troubleshooting an issue with Cisco Unity Connection. Users report that they receive a busy tone when they attempt to dial the voicemail pilot number. Which tool must the engineer use to view the activity on the voicemail ports as users try to place calls?

A. Remote Up and Down utility

B. Remote Database Administration tools

C. Port monitor option in Real Time Monitoring Tool

D. Application Audit logging

Refer to the exhibit.
 
A Jabber user is unable to access voicemail. During troubleshooting, an administrator captures this screenshot. What are the two ways to resolve this issue? (Choose two.)

A. Ask the user to click on the “Connect to a device” button and use the correct username and password.

B. Ensure the user is not locally created on Cisco Unity Connection with a password expiring separately from the password that is used for Jabber.

C. Make sure the Jabber service profile created in Cisco UCM contains Unity Connection UC service with a voicemail server configured.

D. Ask an administrator to create an account for this user in Cisco Unity Connection but remove the Unity Connection UC service from the Cisco UCM Jabber service profile.

E. Check if “OAuth with Refresh Login Flow” is enabled on Cisco Unity Connection but disabled in Cisco UCM.