A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows clients. Users report that they receive the error message “cannot find your services automatically.” All users on the corporate network with an on-premises Cisco IM and Presence server report this issue. Which action resolves the issue?

A. Set the AUTHENTICATOR CLI argument for the Jabber clients.

B. Add _collab-edge SRV records to the external DNS server.

C. Add _cisco-uds and _cuplogin A records to the internal DNS server.

D. Add _cisco-uds and _cuplogin SRV records to the internal DNS server.

Fraudulent calls are being made from Cisco Unity Connection. Which action prevents the calls from reaching the PSTN using SCCP integration?

A. Change the configuration of the routing rule.

B. Change the CSS of the voicemail port.

C. Change the Rerouting CSS on the trunk to Cisco Unity Connection.

D. Remove values from restriction table.

When trying to send a call out of Cisco Unity Connection, what happens when enabling the transfer to an alternate contact number, located under caller input?

A. The restriction table is checked when an administrator changes the extension number via the Cisco Unity Connection admin page.

B. The restriction table is not checked when an administrator changes the extension number via the Cisco Unity Connection admin page.

C. The restriction table is not checked when a user changes the extension number via a TUI conversation.

D. The restriction table is not checked when a user changes extension number via the Cisco Unity Connection Cisco PCA page.

Refer to the exhibit.
 
Cisco Unity Connection and Cisco Unified Communications Manager are integrated by using SCCP. The Voice Mail Ports are registered. Users report that calls fail when forwarded to voicemail. Which is a cause of the issue?

A. The call forward and call pickup settings do not have a CSS on Forward All.

B. The Voice Mail Port partition on the CSS of the phone is missing.

C. The Voice Mail Pilot is not configured with a CSS that contains the INTERNAL_PT.

D. The CSS on the Voice Mail Pilot is missing partitions for user phones.

Refer to the exhibit. A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user is reporting that they cannot control the desk phone from the Cisco Jabber client. Which action must the engineer take to resolve this issue?

A. Add the “Allow control of the device from the CTI” option under the client services profile configuration page.

B. Associate the User with the desk phone under the user configuration page on Cisco UCM.

C. Add the “Allow control of the device from the CTI” option under the desk phone configuration page.

D. Select “Primary Line” under the user configuration page on Cisco UCM.

Which description of an IdP server is true?

A. authenticates user credentials

B. provides user authorization

C. is an authentication request that is generated by a Cisco Unified Communications application

D. consists of pieces of security information that are transferred to the service provider for user authentication

An administrator must ensure that voice messages intended for mailboxes that cannot be located are forwarded to the regional manager's mailbox. Which configuration accomplish this goal?

A. Add the regional manager user to the all voicemail users distribution list.

B. Add a wild-card alternate extension to the regional manager user.

C. Add the regional manager user to the undeliverable messages distribution list.

D. Add the regional manager’s extension as an alternate extension for all system users.

Which option is a prerequisite for selecting a third-party IdP for Cisco Collaboration?

A. SAML1.1

B. SAML2.0

C. SAML1.0

D. LDAP

An engineer must configure XMPP federation on a Cisco Instant Messaging and Presence Service node, but the XCP XMPP Federation Connection Manager vice fails to start. Which action must the engineer take to resolve the issue?

A. Restart the Cisco IM and Presence service.

B. Activate XMPP federation service.

C. Restart the Cisco XCP Router service.

D. Enable TLS in the XMPP Federation settings.

DRAG DROP
-
An engineer is configuring a Jabber client installation switch for a phone system using Cisco UCM as the registration server, with a softphone control address of 10.0.1.200, and configuration files received from 10.11.20.201 after all previous configurations are cleared. Drag and drop the snippets from the bottom of the image onto the blanks in the image to complete this configuration. Not all options are used.
 

Refer to the exhibit. A company integrated their newly deployed Cisco Jabber over Mobile and Remote Access with Cisco Unity Connection for voicemail access, but users must manually enter their voicemail credentials each time they log in to Cisco Jabber. Which action resolves the issue?

A. Create a UC Service and Service Profile for Unity Connection.

B. Add Cisco UCM as an Authz Server on Unity Connection.

C. Add the Unity Connection Service Profile to the end users in Cisco UC Manager.

D. Add Unity Connection in the Expressway-C.

An engineer is configuring XMPP federation on the Cisco IM and Presence server and has changed the security settings to TLS Optional on one node in the cluster. What is the next step in the configuration process?

A. Restart the Cisco XCP Router.

B. Restart the Cisco Presence Engine.

C. Start the Cisco DB Replicator.

D. Start the Cisco Replication Watcher.

A collaboration engineer is installing Jabber for Windows via the CLI. Which two authentication command line arguments ensure that the client authenticates to a Cisco UCM server? (Choose two.)

A. CUP_ADDRESS=10.10.10.98

B. CTI=10.10.10.97

C. EXCLUDED_SERVICES=Webex

D. CCMCIP=10.10.10.99

E. REGISTRATION_SERVER= CUC

A collaboration engineer is configuring LDAP integration for Cisco Unity Connection. The engineer has enabled the appropriate services and has completed the LDAP setup and LDAP directory configuration administrative pages in Cisco Unity Connection. The engineer has also completed a Full LDAP synchronization. What must the engineer do next to have the LDAP users appear in the Cisco Unity Connection Users page?

A. Restart the Cisco DirSync service.

B. Configure the LDAP authentication settings under LDAP – LDAP Authentication.

C. Synchronize the user accounts under Users – Synch Users.

D. Import the user accounts under Users – Import Users.

A collaboration engineer is implementing toll fraud prevention on Cisco Unity Connection. The engineer wants to block calls to 9005551234 for any caller that reaches the Caller System Transfer conversation. Which configuration accomplishes this goal?

A. 9005551234 blocked on the Default System Transfer Restriction Table

B. 9005551234 blocked on the Default Outdial Restriction Table

C. 900 blocked on the Default Transfer Restriction Table

D. 900 blocked on the Default Outdial Restriction Table

Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco Unified Attendant Console?

A. The AXL communications allow registered attendants to log in to Cisco Unified Communications Manager and receive calls.

B. The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.

C. The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified Attendant Console versions match.

D. The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified CM versions.

An administrator needs to prevent toll fraud in Cisco Unity Connection. Which action should be taken to accomplish this task?

A. assign a CSS that does not have calling rights to the caller extension

B. set up class of restriction in the Cisco IOS Voice Gateway

C. set up all restriction tables to prevent calls to the operator

D. modify the class of restriction

An engineer is configuring a customer’s environment for Jabber use over Mobile and Remote Access. The customer’s internal domain is different from the external domain. Which Jabber parameter defines the external service discovery domain statistically?

A. UPN discovery enabled

B. services domain

C. exclude services

D. voice services domain

An administrator must connect multiple Unity Connection clusters using Digital Networking. Which service is required for the administrator to achieve Digital Networking between the clusters?

A. Connection Digital Networking Agent

B. Connection Digital Networking Replication Service

C. Connection Digital Networking Replication Agent

D. Connection Digital Networking Service

An organization is moving from on-premise Exchange to Microsoft Office 365 for email and calendaring. The administrator would like to maintain meeting presence functionality in Jabber clients connected to Cisco IM and Presence after this move. Office 365 certificates must be installed to accomplish this. Which two trust stores should these certificates be uploaded to on Cisco IM and Presence? (Choose two.)

A. cup-xmpp-trust

B. xmpp-fed-trust

C. xmpp-trust

D. tomcat-trust

E. cup-trust

What are two Cisco Jabber 12.6 on-premises deployment types that can be run on a Windows-enabled PC? (Choose two.)

A. Contact Center Agent

B. IM-only

C. multicloud-based

D. Full UC

E. cloud-based

A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows clients. Users in a new branch location report that “cannot locate server” is displayed when they launch the client. When the engineer manually configures the server settings on a client, the client logs in successfully. The Cisco IM and Presence servers are located across the WAN at the corporate HQ. Which action resolves the issue?

A. Add a firewall rule to allow TCP/8443 from the branch to HQ.

B. Add a _cisco-uds._tcp.company.com SRV record to the branch DNS server.

C. Reinstall the Jabber clients with UPN_DISCOVERY_ENABLED=false.

D. Add a _collab-edge._tls.company.com SRV record to the branch DNS server.

An engineer must verify that the DNS SRV entries that are configured have the correct information. How is this configuration completed via a Windows machine?

A. Go to the command prompt and type nslookup. Set the type=srv, and then enter the SRV record.

B. Go to Internet Explorer and type nslookup. Set the type=srv, and then enter the SRV record.

C. Go to the command prompt and type dnslookup. Set the type=sip, and then enter the SRV record.

D. Go to Windows Explorer and type nslookup. Set the type=internet and then enter the SRV record.

What are two characteristics of HTTPS networking for Cisco Unity Connection? (Choose two.)

A. HTTPS single-site networks are joined via an intersite link.

B. HTTPS networking uses a ring topology.

C. HTTPS networking supports multisite networks.

D. HTTPS networking uses the SMTP protocol.

E. HTTPS networking supports a maximum of 25 locations.

Users report issues while logging in to their voicemail using the Voicemail tab in their Cisco Jabber clients. The issue occurs after users provide valid Cisco Unified
Communications credentials, but they receive a failure message. What is the cause of this issue?

A. A proper service profile is not configured on Cisco Unified Communications Manager.

B. The voicemail users are not configured in the Cisco Unity Connection server.

C. The web application voicemail password is set “User Must Change at Next Sign-in”.

D. The voicemail password is not set for all users.

Refer to the exhibit.
 
Which action allows a remote Cisco Jabber user utilizing Mobile and Remote Access to automatically log in to a Cisco Unity Connection voicemail box via OAuth?

A. Add CUCM under System Settings > Authz Servers in Cisco Expressway-E.

B. Add CUCM under System Settings > Authz Servers in Cisco Expressway-C.

C. Add CUCM under System Settings > Authz Servers in Cisco Unity.

D. Add CUCM under System Settings > Authz Servers in Cisco Unity Connection.

Which authentication method allows a user to log in to an SSO-enabled Cisco Unified Communications application by utilizing a Microsoft Windows login, thereby not requiring any credentials to be entered?

A. Smart Card

B. OAuth

C. form-based

D. Kerberos

What are two benefits of deploying OAuth in a Cisco UCM environment that uses Cisco Jabber or Cisco Webex for on-premises calling? (Choose two.)

A. Layers of security are added due to forced user password prompt.

B. It removes the need for Jabber and Webex clients to re-authenticate frequently.

C. Refresh tokens are encrypted.

D. It provides seamless access to resources over the life of the refresh token.

E. Token expiration can never take place, which ensures that users stay logged in.

An administrator is configuring Cisco Unity Express and is using the default Auto-Attendant script, aa.aef. Which script parameter prevents the script from transferring callers to external numbers?

A. disableExternalTransfers

B. disableTollFraud

C. disallowExternalTransfers

D. allowExternalTransfers

Refer to the exhibit.
 
An engineer is troubleshooting operational performance in the network. Which action should be taken to restore high availability in this subcluster?

A. Go to “Presence Redundancy Group Configuration” on the Cisco UCM Administration page and select the Fallback button.

B. Go to “Presence User Assignment” on the Cisco UCM Administration page and select “rebalance users” for all users.

C. Start all critical services on the second node, and select the Fallback button in the “Presence Redundancy Group Configuration”.

D. Start all critical services on both nodes and select “rebalance users” in the “Presence User Assignment”.

An administrator is implementing a Cisco Unity Connection call management plan for a company and configured the transfer rules that specify how Unity Connection transfers the calls that reach the call handler from the automated attendant. Which call handler setting must be configured to specify whether callers can perform transfers?

A. caller input settings

B. transfer rules

C. call handler owners

D. message settings

Refer to the exhibit. A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user reports that they cannot control their Cisco 8845 IP Phone from the Cisco Jabber client. Which configuration addition to the end user profile resolves the issue?

A. “Standard CTI allows control of phones supporting Xfer and conf” and the “Standard CTI Enabled” group.

B. “Standard CTI allows control of all devices” and the “Standard CTI Enabled” group.

C. “Standard CTI allows control of phones supporting rollover mode” and the “Standard CTI Enabled” group.

D. “Standard CTI secure connection” and the “Standard CTI Enabled” group.

Users in a company have access to voice calling and voicemail from desktop phones. As the company transitions to remote work, users are utilizing the Cisco Jabber client through Mobile and Remote Access to access company phone services. Users cannot access voicemail through the Cisco Jabber client, even though voicemail is functioning in the office on the desk phone. Cisco Jabber works with IM and Presence, including calling through Mobile and Remote Access. What is the cause of the issue?

A. Cisco Unity Connection is missing from the internal Cisco UCM mobility profiles.

B. Cisco Unity Connection is missing from the internal Expressway-C clusters.

C. Cisco Unity Connection is missing from the internal Cisco UCM clusters.

D. Cisco Unity Connection is missing from the Expressway-E clusters for external communication.

A collaboration engineer is configuring service discovery for Cisco Jabber clients with an on-premises Cisco IM and Presence deployment. Clients on the corporate network are working. Clients on the public internet cannot locate the corporate services. What must the engineer configure to enable service discovery for these clients?

A. _collab-edge._tcp.example.com external DNS SRV record

B. _collab-edge._tls.example.com external DNS SRV record

C. _cisco-uds._tcp.example.com external DNS SRV record

D. _cisco-uds._tls.example.com external DNS SRV record

In the integration of Cisco Unity Connection using SIP, which SIP trunk security profile option is required for MWI to work correctly?

A. Accept out-of-dialog refer

B. Accept replaces header

C. Accept unsolicited notification

D. Accept presence subscription

A user is experiencing video quality issues and wants to verify packet loss, jitter, and codecs in use. Where can the user find this information in the Webex App for Windows during a call?

A. Settings, Status, and press Diagnostics in the Webex App or Ctrl+Shift+Alt+S

B. Settings, Health Checker, and press Diagnostics in the Webex App or Ctrl+Shift+Alt+D

C. Help, Health Checker, and press Diagnostics in the Webex App or Ctrl+Shift+Alt+D

D. Help, Health Checker, and press Status in the Webex App or Ctrl+Shift+Alt+S

Refer to the exhibit.
 
Which end-user option can resolve this issue?

A. Standard CTI Reception of SRTP Key Material

B. Standard CTI Allow Calling Number Modification

C. Standard CTI Allow Control of Phones Supporting Rollover Mode

D. Standard CTI Allow Call Monitoring

A Cisco Unified IM and Presence version 11.5.1 on-premises deployment of instant messaging with a capacity of 50,000 users includes the multiple device messaging feature. Each of the 30,000 users has 3 Jabber clients. The customer reports that messages are not being received on all 3 clients. What should the administrator do to resolve this issue?

A. Increase capacity to 90,000+ to match the number of Jabber clients.

B. Increase capacity to 60,000 users to service all Jabber clients.

C. Increase capacity to 72,000 users to service all Jabber clients.

D. Increase capacity to 30,000 users to match the number of Jabber clients.

Refer to the exhibit. A collaboration engineer is responding to user reports of certificate error messages when they attempt to log in to Cisco Jabber for Windows. The users are connected to the corporate LAN. The server certificates have been signed by the enterprise’s private CA. Where must the engineer import the CA root certificate to resolve the issue?

A. Intermediate Certification Authorities store

B. Trusted Root Certification Authorities store

C. Personal Certification store

D. Trusted Publishers Certification store

A customer is using Cisco Unified IM and Presence with high availability and has reported that their primary node is not providing any IM and Presence services. What is causing this issue?

A. The presence redundancy group node state of the primary node is “idle”.

B. The presence redundancy group node state of the peer node is “normal”.

C. The presence redundancy group node state of the primary node is “initializing”.

D. The presence redundancy group node state of the peer node is “running in backup mode”.

A collaboration engineer is installing the Cisco Jabber client from the Windows CLI. The engineer wants to complete a silent installation of the client, clear any existing bootstrap file, and use a Service Domain of cisco.com. Which install command achieves these goals?

A. msiexec /i CiscoJabberSetup.msi /quiet CLEAR=1 SERVICES_DOMAIN=cisco.com

B. msiexec /i CiscoJabberSetup.msi CLEAR=1 SERVICES_DOMAIN=cisco.com

C. msiexec /i CiscoJabberSetup.msi CLEAR=0 SERVICES_DOMAIN=cisco.com

D. msiexec.exe /i CiscoJabberSetup.msi /quiet CLEAR=1 SSO_ORG_DOMAIN=cisco.com

A user encounters a problem while checking voicemail, set up in a Cisco UCME and Cisco Unity Express integration. The user reports that when calling the office number from a mobile phone, the call goes to voicemail, but it is then routed to the main menu rather than the voicemail box. The user can check voicemail from an office phone without any issues. How is this issue fixed?

A. Assign the user to the correct user group.

B. Add the user to Cisco Unity Express.

C. Configure a primary E.164 number for the user.

D. Set “Login without PIN” to “No” for the user.

The persistent chat feature is configured in a Cisco Jabber deployment that is running Cisco Unified IM and Presence 11.5 SU6. Desktop clients are working, but mobile clients are not displaying persistent chats. Which configuration is necessary to enable the Jabber persistent chat feature on mobile devices?

A. add the true line to the Jabber configuration file that is used by mobile devices

B. add “Enable_Persistent_Chat” in the “Cisco Support Field” on the Jabber for mobile device configuration page on Cisco UCM

C. add the false line to the Jabber configuration file that is used by all Jabber devices

D. while logged into IM and Presence server Administration, go to “Messaging”, then “Settings”, and check the checkbox for the “Enable persistent chat for mobile” field

Users on Cisco.com experience issues while using Cisco Jabber, and the error “Cannot communicate with the server” appears. An engineer checks the logs for the Jabber client and discovers the error LERR_JABBER_AUTH: Authentication error with server e.g. resource bind. TLS, create a session or SASL error”. What should be checked to resolve this issue?

A. if the LDAP server is reachable and if port 5222 is open

B. if the LDAP server is reachable and if port 443 is open

C. if cup-xmpp certificates are valid and if port 8443 is open

D. if the cup-xmpp certificates are valid and if port 5222 is open

Cisco Unity Connection ports on Cisco UCM are not registering. An engineer receives a packet capture of the link between the two servers to troubleshoot. In which port will this problem be resolved?

A. TCP 2000

B. TCP 5060

C. TCP 1720

D. TCP 2427

How is automatic fallback enabled on a Cisco IM and Presence server?

A. In IM and Presence Service Parameter Configuration > Cisco Server Recovery Manager, change the Failover parameter to True.

B. In Communications Manager Service Parameter Configuration > Cisco Server Recovery Manager, change the Enable Automatic Fallback parameter to True.

C. Automatic fallback is enabled by default.

D. In the Presence Redundancy Group Configuration > Cisco Unified Communications Manager, check the Enable Automatic Fallback parameter.

Which Cisco Unified Communications Manager menu path is used to configure Cisco IM and Presence Server High Availability?

A. System > LDAP > LDAP Directory

B. System > Geolocation Configuration

C. System > Presence Redundancy Groups

D. System > Server

An engineer deploys Centralized Deployment for Cisco IM and Presence, where central IM and Presence runs version 12.0, and remote Cisco UCM clusters run version 10.5. The engineer checks under System > Centralized Deployment and notes that Status remains unsynchronized.
What are two reasons for this status? (Choose two.)

A. This connection must be synchronized from the remote Cisco UCM Administration menu.

B. The remote Cisco UCM cluster does not support OAuth Refresh Token flow.

C. The Cisco UCM and IM and Presence cluster must be running at least version 11.5 to allow for Centralized Deployment.

D. The username and/or password of the application user that was provided for adding remote clusters to the central IM and Presence is incorrect.

E. The application user that is configured on remote Cisco UCM clusters does not have “Standard AXL API Access” added.

Refer to the exhibit. A collaboration engineer is configuring Jabber for Windows in softphone mode inside the corporate firewall. The engineer initially tests the client by manually setting the account type and the login server domain name. Everything works as expected. Next, the engineer resets Jabber and attempts to log in using automatic settings and receives an error. Which two items must be modified to resolve the issue? (Choose two.)

A. DNS SRV record for _cisco-uds

B. username portion of the login email

C. domain portion of the login email

D. DNS A record for _cisco-uds

E. DNS SRV record for _collab-edge

A collaboration engineer configures Cisco UCM and Cisco IM and Presence to support Cisco Jabber clients. The base configuration is complete. The engineer successfully used all the Jabber features on a test client but received certificate alerts when signing in. The engineer now wants to ensure that end users do not receive certificate alerts at login. Which self-signed certificate must be replaced with a CA-signed certificate to achieve this goal? (Choose two.)

A. IPsec

B. cup-xmpp-s2s

C. cup

D. cup-xmpp

E. Tomcat